Excellent service. Quick and friendly.

Martin Lynch went above and beyond to get me driving a new truck with a hassle free experience

I'm changing my review from 2 years ago micheal barrows sold me a 2016 kia serento. Unfortunately autonation ford and there in Specters of cars. Failed to tell me that kia year they piut out bad engine. Well the engine went out luckily mortiz kia fix it about 2 months ago I will never by another car from this plac

I ordered a ford mavrick and craig parr was my sells person and he did a outstanding job. He even helped me hook my phone up to the car and showed me all the awsome things that the ford pass app can do. I highly recommend

I went in looking to see if I could stop and schedule for a 10k maintenance plan and not only was I seen but was done within about 30 mins. In and out, now that's what I call SERVICE!!

Kimberly at Burleson AutoNation was phenomenal, so patient and hard working to get my wife the special car she was in search for. The financial department worked hard and got us the best interest rates and protective warranties provided. We enjoyed our business and are very grateful. Would recommend this location to anyone.

Service good as expected. Good job and on time.

great service and fair prices.

Robert Edward's team took amazing care of me acquiring my vehicle. He found it for me, had it brought to burleson, much closer for me, then his team rolled out the red carpet. Scott was fantastic and made my purchase a very happy experience! Michael treated me like family on the financing end of the deal and really renewed my faith that a car dealer doesn't always just look out for their own interest, they made sure I was safe and happy and had all the information I needed! They made a daunting experience a fun time and made a life long client of me. Thank you for treating me like family guys! See ya again for the next car! 😇🥰🤗

We had a great buying experience at Autonation Ford. Trevor was informative and made the entire process relaxing. It was so nice not to feel pressured. We purchased a used vehicle and the dealership stepped up and repaired a few items on the vehicle which to be honest, I didn’t expect them to do when I asked. That made me very confident in our purchase.

Has always been great service

Went in for an oil change, great service, thankful they were honest about my wait time!

Scott Lynch and Clint Maldando came through in a big way for our family! These were the 4th and 5th cars purchased at Autonation Ford Burleson. We come back because relationships are most important. Scott has developed a sincere relationship with us over the past decade and he trusted us to be cared for by Clint while he was away. Our care was most important. They have our business for life.

I stopped in with no appointment and Matt was able to get me in for an oil change and out, in no time.

Craig Parr is amazing! He sold me my first edge back in 2014 and he sold me the Edge I just bought. Everything went smooth all the way to financing. I'm very happy with my transaction.

Matt is a great service advisor!! I Bring all my vehicles to AutoNation in Burleson.

Excellent service department! Was taken care of as fast as possible and advisor made sure I was aware of everything every step of the way. Will continue to use for service for years to come even when warranty is expired.

My boss said his truck was running good after having it serviced there

Melvin at ford in Burleson is an amazing cars sale man he will have u in and out he does mess around if your going to go here ask for Melvin

Team is short staffed, but it did not stop anyone from providing excellent service. I went in due to tire leaks and strange, loud noises coming from the car. The wait time was as they stated, which was a plus. I ordered new rotors, brakes, and wipers. It took no time for the parts to come, the repairs/labor to be done, and the car pick up. Only hiccup was on my end by not updating my information. Other than that, a pleasant and enjoyable experience. Friendly and dedicated staff.

Buyer beware. If you are not familiar with financial calculations, bring someone with you who is. I fear they prey on those only looking at a monthly payment. This process took almost 3 hours. A very disappointing experience (unlike our experience with Sewel).

Best experience at a ford dealer I’ve ever had, Melvin Jones was awesome , addressed everything I asked and then some!

Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com

Took my truck in for some maintenance and dealt with Matt and I haven't had the best history dealing with shops but they had a vehicle waiting for me as I needed one and were quick and helped me so much. Great place to go and do business with

I bought over 20 cars in my lifetime. This was the best experience I've ever had buying a vehicle. Kimberly was awesome, best salesperson I've ever had in all those purchases. A pleasure to work with her friendly personality and knowledge made it easy say that this car dealership outstanding.

Great experience, my sales man Craig Parr was of great help and a pleasure to work with. If anybody is car shopping at Autonation Ford in Burleson ask for Craig Parr, he will take care of you.

I came all the way from Mississippi to purchase my new truck and I could not have had a better experience in purchasing my vehicle.

I had an oil change Tuesday April 27th. My service advisor was such a professional. Christian Asbury made me an appointment to have my brake light installed because it was out of stock. I go to Autonation ford in Burleson for all my service needs and oil changes. I have a 2011 Ford Edge runs great. I highly recommend them.

I've purchased 4 vehicles at Autonation Ford Burleson and have had a great experience every time. Everyone from the sales team, to the management and the finance people have been very pleasant.

walked in expecting another disappointment in my search looking for a single cab F150 with a 5.0. However quite the opposite happened. Melvin and Mike were able to locate my perfect truck and had it at the dealership just a week later!! I'm so happy with my purchase and will definitely recommend anyone and everyone to shop here!!! Thank yall again!!!!!

Service personnel was very good. A young man who was very considerate & informative. However phone service to contact to my service tech was truly horrible. Left messages- they never call back. You

Thank You,

I received four new Tires for my F250 - because they offered me the best price and I was able to use my FORD REWARDS point too. In and out in one day with multiple services performed and now the truck is like NEW ! my new service rep was very pleasant and attentive.

They are great when it comes to getting you in the vehicle of your choice.

My F150 stopped on I-35 North Fort Worth. Had it towed to AutoNation Ford Burleson. Major repairs on Rockers, Cam Shaft, broken bearings. The did a fine job. Truck runs the best it has in 3-4 years. And they didn't tack on any unnecessary repairs. Much appreciated by this old woman.

If you are looking for a trustworthy dealer to make any repair or do any recall warranties I would try another location. I took my suv to get the roof rails repair and they didn’t fixed anything even though that is an exterior repair which is visible. the advisor Christian didn’t even checked the work before calling me after 8 hours that the repair was done. I had to go back to the dealer to show him the repair was never done All he said “I’m sorry, i didn’t know that this was what had been done. I will for sure write it down and talk to the person who fixed it. I will called you back once I order the part to reschedule.” Still waiting on that call but I still wouldn’t take it back for them to hold on to my vehicle for another day and not do the work.

took my truck in took 2 weeks for them to fix or so i thought. 41 miles on my truck engine light back on. service rep has a bad problem of not communicating where we are at on my repairs

I usually have good service however when they had to order parts for my truck I never received a call to bring my truck back in. I called several times left messages and did not receive a return call.

Marcos was super helpful! Eventhough I did not get my car at this exact location he helped point me in the right direction to get my dream car. I really appreciate his assistance!

Melvin and Mike are awesome!

Mike was awesome from just browsing to finalizing the purchase. The whole Autonation Burleson team that made it happen, we are grateful, you guys rock!!

Great place to get a vehicle from!!! Best salesman Melvin Jones. I ordered my truck and “patiently “ waited for it. Everyone involved helped me to get a great price and treated me very fair. Finance manager was awesome. Laura Watson was also super helpful. I can’t thank all of you guys enough. I love my truck and had the best purchasing experience in my 50 years. Thanks you guys!!!!

Craig was soooo incredibly accommodating and easy to work with. It was evident that he had my best interest in mind, and was not just trying to make a quick sale. I told him exactly what I was looking for and my budget, and he helped me drive away in a vehicle that I love that meets every one of my requirements. I will be buying my boys their first car in a year or so, and wouldn’t even think about going to another dealership or salesman, and I’ll definitely be referring Craig to friends and family!

People were very friendly courteous and professional. Some problems were found with the truck and they were fixed before we drove it off the lot. We would do business with this dealership again

Me and my husband just got a new Bronco and we love it! I haven’t been to a lot of dealerships that earn a 5 star. Actually it is normally the contrary. The dealership gets props for offering a rare vehicle that all other dealerships are marking up thousand at msrp. Also not forcing a bunch of add one onto the vehicle. That is the way it should be, but the 5 stars comes from our sales rep Greg Gaskin, he completely made us feel great about our purchase. It was a late transaction, so he stayed there showing all the features well after the place was closed. Otherwise we would have drove our new vehicle for years with out using 90% of what it had to offer. Anyway, ask for Greg, he will take care of you!

Awesome service glad to get a car from them!

Scott Lynch was a fantastic dealer and helped my wife and I through the whole process. I won't use any other dealer as long as he is still selling.

I haven’t been to a lot of dealerships that earn a 5 star. Actually it is normally the contrary. The dealership gets props for offering a rare vehicle that all other dealerships are marking up thousand at msrp. Also not forcing a bunch of add one onto the vehicle. That is the way it should be, but the 5 stars comes from our sales rep Greg Gaskin, he completely made us feel great about our purchase. It was a late transaction, so he stayed there showing all the features well after the place was closed. Otherwise we would have drove our new vehicle for years with out using 90% of what it had to offer. Anyway, ask for Greg, he will take care of you! Yes I am doing this again, so technically I am giving them 10 stars!

Mr Mendez was great the whole auto nation dealer ship was a great experience.

Called to set up an appointment for a simple oil change. Set up and scheduled an appointment for 8am a week later(as soon as they open). Was never informed on the phone that I would have to drop off my truck and leave it there for just an oil change. Was told when I got there that it was a 3 hour wait... for a simple oil change?!?! They obviously overbooked their schedules with no regard for the customer or the customers time.

i like the in and out service as i waited for my car to be serviced

The ONLY complaint I have is the AutoNation Burleson advertised price did not include the $5000 “market adjustment.” Even if it changed everyday, no excuse not to post full price. No objection to it, only to the surprise appearance of it. Seems like bait and switch? Other than that, our experience was excellent! Melvin Jones stayed in touch with us continuously start to finish. He made every effort to make sure we were informed and comfortable with everything along the way. He was as excited as we were when giving us an orientation on the truck. Robert Pafford was our finance person and was friendly and informative. We’d go back to Burleson.

I really enjoyed buying my car from Auto Nation Ford of Burleson. Melvin was very helpful and answered all my questions. I will certainly come back.

Christian has gone above and beyond so far to help make right what the Hyundai AutoNation in North Richland Hills has done having sold us a car with obvious electrical issues. Christian actually made the effort to make sure we were able to be put into a rental so they can have the car for several days to fix it properly and that our warranty covers it all including the rental.

Friendly, professional and welcoming atmosphere. Made getting a new vehicle almost painless. Happy with my 2022 Ford Escape Rapid Red Sports Utility. Ford Customer for life - thank you Craig Parr for your all your help and for staying late on a Saturday night! 😀🚗🚘

I was helped as soon as I arrived and my total wait time was much less tan expected.

Quick and easy!! Great service

Did not inform me it would take four days to repair two minor recall items on my car.

I came in a bought a Chevy Silverado from my salesman Craig parr. He was amazing helping me purchase my first truck!! It was an awesome experience and I recommend my family and friends to go up there.

AutoNation Ford Burleson has been great to work with, Craig Parr the sales person was great. I purchased a new F150 XLT 4x4 Hybrid with Powerboost and they found exactly what I wanted and brought it to the dealership in Burleson. I have had several questions since and they have always been pleasant and helpful. Just this week I was having issues getting the “Trailer Assist” to work and Craig Parr took time out to assist me and was able to solve my issue in less than 15 min.

Craig Parr is our salesman & has been for years. He is the absolute best!!! He handles everything in a professional & very timely manner. He is thorough with our new vehicles & gives us a walk through so we know everything it can do.

I always take my car to AutoNation Ford Burleson for service as that's where I purchased it. I've never had a complain and this time the work and service were great. The thing that stood out was the personnel. Donald signed me in and then drove me home and later picked up up when my car was ready. He was friendly and professional. I'd just had a tragedy in my family and I think he could sense it. I appreciated his kindness.

Love my new Maverick and Thanks to Autonation Ford Burleson. This is the 5th car I have bought from them. Was easy and in and out. No issues at all.

when i picked up my truck it had a smell off burnt oil which must of been from oil on the exhaust system, this only lasted for about 20 miles, when i got home i parked in the garage , and later went to the store, and when i returned i found a large oil spot on my garage floor. i placed a piece of card

I called and made an appointment to have my truck serviced for a recall notice, at the same time I needed to get an oil change done. I spoke to a service representative on the phone. She looked up my recall notice number and made an appointment for me at 7 AM, on a Friday morning. When I showed up at the dealership, they did not even have the parts to fix my recall. Why would you make an appointment for somebody to have their truck fixed and not even check to see if you had the parts in stock???? This is very frustrating! I am in sales and I constantly drive my truck every day. I put in the effort to arrange my schedule so that I would not need my truck for that entire day. Now, in the future, I’m gonna have to do that again. I will be moving my future business to another dealership. This is the second time I have been frustrated and disappointed in the level of service with your service department.

Trevor Taylor was amazing!!! helped me buy my new car. will definitely refer him to any friends!!’ 5 millions stars.

Craig Parr was amazing! He made my shopping experience so easy! He was professional, knowledgeable and very friendly. I’ve purchased 2 vehicles from him now and will always go back!

I coordinate repairs all over the country. This is the worst dealership I deal with for customer service. Horrible communication. I called 8 times and got voicemail for 3 different people and no call back for 2 more days. Go anywhere else! Sorry I had to give 1 star.

Melvin was my salesman I highly recommend him. He goes above and beyond to make you feel like family. He works so hard for you. he represents ford to the highest quality. I hope autonation ford knows what a gem they have with Melvin Jones.

They helped me get my truck back and also helped me with my payments.. they were very patient with me and also worked very fast to help me out.. I really value the employees at auto Nation ford.. the best dealership in burleson tx

I was greeted by a nice young gentleman named Christian and he took great care of me while I waited for my Lexus to have an oil change. They topped off all my fluids and suggested that I have my air filter changed. I had it done and I was back on the road in no time at all. Thanks again AutoNation Ford Burleson for the great service.

Fernando was able to let me know what my package included even though I bought my car from another dealership. Unfortunately, it did not include the oil changes I originally thought I paid for. I came in for an oil change and he was able to save me some money and offer a coupon that included new wipers with my oil change. Thank you Fernando for going above and beyond to save me some dough!

We were literally in the midst of moving, when Melvin called to say my 2022 Maverick was delivered. Such a stressful time with closing on our house, movers, etc. BUT this truck buying experience was actually enjoyable!

Greg Gaskins was the picture of professionalism and I never felt like I was negotiating with a salesman but actually like I was working with an advocate. I'll definitely buy there again once if I'm in need of a vehicle.

Will never take my vehicle to this dealership again. If it wasn't for the help from Linda Belota, I am not sure I would have ever found anything out about my truck. Tried calling the dealership to try to get any update, but could never get anyone on the phone. Multiple calls were made Left messages for my service attendant Christian, service manager James, but never received any call back. Had to show up 24 hours later to get a face to face with Christian for an update. He never answered phone calls, emails or returned the voicemails left for him. Since it was an emergency situation I had no choice but to drop it here at Autonation Burleson. Understandable that there is labor shortages, but how hard is it to call someone back when they call or better yet, when you say you will call. You cannot tell someone I will call you at 9 and the "customer" has to call at 10 to hopefully get an answer. We are mobile 24/7 now, simple phone would went a long way.

Dropped off Friday. Heard nothing back. Drove up thursday (6 days) later. And the said “oh we were about to call you”. They told me recommended fixes, i ask if something was under warranty. They said have to talk to part manager in morning. Heard nothing back next day so drove up. Again “oh we were about to call you”. I said just give me my truck. They charged me $10 more for diagnostic fee more than quoted. At that point i just wanted out. Ill never do business there again.

Trevor was informative and helped my wife and i our perfect cars

My salesman was Craig Parr. He did awesome. It was quick, and painless. He wasn't trying to get me on no sales tactics. I will definitely use him again. This is our 3rd truck in 6 months to buy from here. Look up Craig if you need a good honest salesman. Thank you!

Great experience and awesome help from Preston couldn’t have been a better and easier experience on purchasing a new f-150 thanks again.

My experience at AutoNation Ford in Burleson has been one of the best so far, took my Ford Explorer for a recall and everything went well, thank you Linda for all your help!

Our purchase of a 2022 Ford Bronco was a model of honesty, courtesy and efficiency. I reserved a 2021 Ford Bronco in July of 2020. Covid, global chip shortages, and manufacturing issues delayed production until March 2022. Craig Parr kept us well informed along the way. When the Bronco finally arrived, the dealership gave us a very fair value for our trade-in and honored the agreement we made almost two years ago. The purchase process was the smoothest I have encountered. I give my highest recommendation to AutoNation Ford Burleson.

very couteous service

Every experience we’ve had at AutoNation has been great.

I had a great experience with Kim and AutoNation. Everything was easy, transparent, and friendly.

Trevor Taylor was great to work with and streamlined the process. Definitely recommend.

I have always received a friendly, courteous reception upon arrival. The service has always been top notch and I like the fact that they don't try and sell you services that you don't need as well.

Like most Americans I depend on my vehicle. That's why I buy Fords. It is very inconvenient for me to be without my truck for even a day. I have horses and cows that like eating. My wife and I are both off for spring break. Both vehicles need oil change and have recalls on them.. I called Cleburne Ford and was told they were short handed and would not be making any appointments during the week of spring break. They are about 3 miles away which would have been awesome. In any event I called AutoNation Ford Burleson who said come on down we'll get er done. I made an appointment for Monday at 7am. I was told the truck would be done by 7am Tuesday and would be able to swap out the vehicles. Whoop whoop. Not so fast. I called no less than 5 times Mon-Wed even left voicemails. The first time I spoke with my service person was Wednesday afternoon who then informed me that they were waiting on approval for the repairs. The service was approved and repairs made to the truck. I was able to pick it up at 1800 on Thursday and drop off the wife's car. They turned it around by early Friday morning. I get it stuff happens we are all overworked and underpaid. A simple phone call would have made me a super happy customer and you would see 5 stars instead of 4. I really do like this shop and the people that work there. Next time I need repairs I would still head over to AutoNation Ford Burleson

Great car buying experience...Go on over and holler Mr. Jimmy he will do everything in his power to get you in the vehicle you want! Great Staff and friendly service. Highly recommended!

After dealing with other dealerships, specifically Vandergriff Hyundai in Arlington, working with Clint was a breeze. There was no pressure or funny business, no games were being played. I felt very comfortable with test driving and when I was ready to come back to purchase, there was no haggling. I will definitely do business here again in the future.

I moved to Texas from up north last year. Had to find a dealership to take care of my Explorer ST. Found AutoNation in Burleson and have not been disappointed. They take great care to ensure my ST is running properly and that any issues are resolved such as warranty work. Highly recommend the service team. I only wish they had a shop in Mansfield!

Preston was the best salesman I have ever experienced he was honest, gave best suggestions and have good customer service. From him to the financial management they are AWESOME I would send anyone there.

Good people and I got a good deal!

Scott was absolutely awesome to work with. He was so professional and did everything in such a timely matter. I would highly recommend him.

Fast

Preston and AutoNation went above and beyond on my used car purchase

Quick and friendly. The team out there at Burleson Ford goes above and beyond to get you the car you want. I am picky and hard to deal with when it comes to any type of business deal. Craig Parr was an awesome sales rep and knew what I wanted. Financing: Dallas Doug is the man. He made the deal and financing exactly where I needed it to be. Convinced me to make the right decision and even made it affordable. 10/10 from a salty sailor. Dom says, “Check em’ out” Side note: Active duty and Veteran friendly.

Routine maintenance should not take more than a few hours, much less an entire day. This is no fault of the servicemen. It has everything to do with scheduling and resources. For months, this service center has been understaffed and overworked. Considering the current employment climate, the service center schedule, to this day, assumes that even routine maintenance can be done within an hour, and on to the next car. With their current staff, this is an impossibility. Again, for the past 3 trips to this service center, I've had to abandon my truck for more than a day for nothing more than an oil change and tire rotation. Ridiculous. Either change the schedule allotment, or... Hire. More. Hands!

Christian was very easy to work with , he was easy to get a hold off , he kept me informed. I am very happy with the service, they earned a customer for life

Husband took car for oil change and tire rotation 3 hours Made appointment for 7:30. Why ???? To long waiting time over booking time slots not enough staff to do the job.

Kim was great to work with, and I got a fantastic deal on a nice, used car for my dad. The whole experience was wonderful!

I just purchased my vehicle 2.5 weeks ago and it’s currently in for its second service appointment. I am beyond frustrated with the lack of follow up from my service advisor, Christian. Getting ahold of the service department is impossible. Maybe this review will help someone get in touch with me. I regret purchasing a vehicle from here. Their communication sucks.

We took our SUV to get worked on they replaced the water pump among other things Christian was very helpful kept me updated and they gave me a wonderful warranty I am very satisfied I will definitely Come back

Kip is always great! He’s been my go to service guy there for my oil changes and tire replacements. Honest and sweet person!

Was disappointed it took 3 hours to get an oil change.

I had the great opportunity to have 2 salesmen working hard to get me the vehicle I wanted. Jimmie M. And Scott L. were friendly from the get go, kept me in the loop the entire process, and were accommodating to my family. Dallas in finance was also friendly and helpful. I would definitely reccomend AutoNation Ford Burleson to anybody looking to purchase a vehicle.

My salesman Melvin, and Dallas in Finance, were upfront and honest (rare I know) about the entire process and were very knowledgeable and communicated in a way that I actually understood what was happening from start to finish! They worked miracles to get me out of the situation I was in and got me in an SUV that I never thought would ever be possible for me! I would recommend them to anyone looking, I even sent my mom their way last weekend and they got her in a perfect little SUV that she absolutely loves too!

My salesman Melvin, and Dallas in Finance, were upfront and honest (rare I know) about the entire process and were very knowledgeable and communicated in a way that I actually understood what was happening from start to finish! They worked miracles to get me out of the situation I was in and got me in an SUV that I never thought would ever be possible for me! I would recommend them to anyone looking, I even sent my mom their way last weekend and they got her in a perfect little SUV that she absolutely loves too!

Preston always goes above and beyond to get you everything you want here. This is the second vehicle I have purchased from him and I will continue to come back every time. He made the experience super easy and quick. Thank you Preston again for all of your help!

I have purchased 2 F-450 from them and the last purchase was very simple and smooth. Greg Gaskin is a super salesman. Everything went through just like expected.

We bought my Bronco from here with no mark up and Melvin was great to work with on this sale.

Excellent customer service. I took my car in a few weeks ago, to fix a tire. They were awesome and changed my oil a changed filters. I live in Aledo and was headed to Grandview for my granddaughters basketball game, when my tire went flat. I had to exit into Burleson. It was a Saturday, and I did not have an appointment. They fit me in and took care of me. Great experience.

I have had excellent service in the past, however, on Monday, Feb. 21st I took my 2004 Crown Victoria to AllNation Ford Burleson (had a 1pm appointment) to have the headlights recall done. I rented a van from Enterprise for 3 days to allow sufficient time to complete the work. It took numerous phone calls and visits over the next 9 days to get the help that I needed, ultimately by Ms. Linda Belota, to finally get my vehicle back. The cost of the recall was nothing, but the cost of the rental car was $1,068.00. This type of service has turned me off of this dealership and any faith I had in them is gone. Beware of what you ask for, because you might just get the same treatment that I did. William Bill Ballinger

I’ve been searching for a vehicles for months. I found one their website I really loved. Did all of the “hard” work over the phone or email. All I had to do was come in and sign. Melvin was a great salesman and easy to work with. My only suggestion is to up the picture quality online because they do not do the vehicles justice. My car was way more better looking in person than online. Thank you for working so great with me.

They made everything easy and I felt so comfortable. Definitely going back.

I had a great experience with my salesman Craig. He was able to get the truck we were looking at to their lot for my appt. He explained the functions in the truck before we test drove it and helped set my phone up to it as well before leaving. Very friendly and professional. If I have any questions I'll make sure to contact him to help me out.

Definitely get with Skyler it was a great experience visiting this dealership no complaints

Service was great and my car was taken care of in a timely manner.

I’ve used Autonation Burleson many times in the past. Most visits were just okay. This review is based solely on my last visit. I dropped off my car for a 9AM appointment to get my oil changed and State inspection. First, I still don’t understand why they offer appointments. Your car is still put in a queue for what feels like first come first served. Second, an oil change and inspection should be no longer than an hour. I did not receive a phone call at all. I called at 3PM no answer, left a message. I called again at 4PM no answer, no voicemail. I called 2 more times before 5PM. No answer, no voicemail. I finally just showed up to find they are short staffed but the staff that were there were capable of picking up a phone. The lack of communication was terrible. The car was still not finished. So, I had to wait in the dealership until 630PM when my car was finally done. I prepaid for my service when I bought the car from them otherwise this would be the last time I would go there for an oil change. They did attempt to make it right by waiving the inspection fee, but I think my time is worth a lot more than that $25 dollars.

Melvin was great! Communicated with me ongoing through the process.

From the purchase of our new truck to getting it serviced for regular maintenance, the people at this dealership have been super nice, attentive, and knowledgeable.

AWFUL!!!!!! If I could give NEGATIVE STARS I would....DONT WASTE YOUR TIME .... make the drive to Campus...You can thank me later. They have had my car for the past 7 days, no call to update and I cannot reach anyone there, when I call and ask for service I am transferred to their appointment center. I have purchased 11 vehicles from this location and I can promise this will be the LAST ONE...they have ran me over for the last time.

I had to wait 3 hours to change the oil rotate tires and get inspection done. I felt like this was too long!

Great experience. A lot of warranty work that was finished earlier than expected. Big thanks to Fernando for all his hard work, having my back with warranty co and excellence in keeping me updated.

We had been to many dealers looking for a new Ford ST Explorer. Most of the dealers had “market addendums “ (add to price) of $2300 to $10,000. AutoNation Ford Burleson had the lowest $398). Our salesman Trevor went above and beyond. A week after the sale had been completed Trevor met us on a Saturday and spent over an hour going through all the features in detail. Great service!

Excellent.

I went in to see if I could get a second vehicle. the sales people were really nice and they were very helpful. I just went in for my first oil change and they were very helpful in everything I needed on my new truck. the service gentleman also went the extra mile to help me get a number I needed so I could get my windshield fixed. I do believe his name was Matt. thank you guys for all you do. I know yall were short staffed. but you still got me in and out in a timely manner as well so thank you!!

My truck had a recall on the back up camera. When the part came in the camera didn’t work and now it has been four weeks and supposedly the issue was found last Week and the new part came in last Friday and today is the following Thursday and I still don’t have an answer or a truck.

I had a great experience at Autonation Ford purchasing a used vehicle. Craig Parr did an exceptional job of finding a deal that worked well for both of us. They were able to give me top dollar for my trade in and made sure were taken care of. The autonation team made sure the vehicle I purchased was in excellent condition.

I had previously bought an F-150 from these guys and they treated me well, so I came back to see what they could do for a 2021 Expedition. Coming from the Houston area, I wanted to get 99% of the negotiations done via phone and have a "gentlemen's agreement" before I drove to Burleson. Preston did a great job and made the negotiations straight forward. When I arrived, he kept his word on all of the open items and we signed papers quickly. I'll definitely give him the first shot the next time I need something.

I have financed three vehicles at Burleson Ford, and every experience has been a great deal, especially when the sale was made with Melvin!!

We had a wonderful experience with autonation of Burleson..our salesman Issac was real helpful and all around a great guy I would definitely buy from them again!! Everything went so smoothly and awesome...Micheal Klepper in finance was awesome!! Real good guy and yes I would recommend friends and family to buy from them what a great car buying experience!

They have had my 2019 Ford Escape for some warranty work for a month now and no date on when my car will be fixed. The part was on back order then we were told it was going to be off back order on February 1st, then I had to call to find out what is going on with the car on February 7th because NO ONE has called to let us know what’s going on since the car was towed to them. I have had to contact them. I was told on the 7th it’s on back order still. Communication has been terrible this time around. The service manager doesn’t return phone calls and customer care is awful and no help at all. I was given the customer care number to call and have them find a loaner car that could be expedited to the Burleson location, but customer care said they didn’t know why they even told me that because they don’t do that. We purchased two cars from this location and was going to be making another purchase, but after this experience and being inconvenienced for a month now with no solution or end in sight to when warranty work on my car will be completed we won’t be purchasing another Ford. I will say that Fernando is amazing and I’m so glad I was able to speak with him yesterday.

Went and got a used Camaro trading my new truck during the freeze. They did their best to accommodating me with the two people working. Sales person was nice, got generally the deal I wanted when I walked in. However this car shakes like max on the highway so whatever inspection they did they didn’t drive it, cause the wheels were all sorts of unbalanced. Had to go pay to correct that because to have my purchase road ready, I’d have to sit and wait 3+ hours for the car to get rebalanced. That’s alittle crazy. So I’d say overall for a used purchase 4/5*

Our experience with this dealership was the best ever, seriously! Skyler was our salesperson and her professionalism and calm demeanor was a pleasant surprise. She worked quickly with her team to get the deal done. She was amazing! Also Robert did a great job walking us through the financials. Overall this dealership should be very proud of these 2 individuals as they represented their company in an outstanding manner. Thanks and we will be back…

Love Autonation Ford Burleson! The service is always top notch and great quality! The employees also are very nice and helpful! My wifes car was out faster than anticipated! Highly reccomend this dealership!

AutoNation in Burleson has treated me with respect have been great to work with for almost 4 years now.

We had an amazing experience at AutoNation. We have purchased two cars in the last 6 mos.

The easiest car buying experience and best deal I’ve ever gotten.

This far, my experience with the service department has been very poor. I brought my truck in days ago; maybe a couple of weeks with several issues to be addressed under warranty. 1. Heater noise - can’t replicate it, so May as well not exist. 2. No heat under dash - never got written on the ticket. 3. Repair seat rail - ordered part, replaced it… then the heated seat didn’t work! 4. Backup camera intermittently doesn’t turn on. Said they fixed it. Backup camera still intermittently doesn’t turn on. Days, weeks later… 1 of the several issues got resolved. So I complained. They got me a reservation for a rental, but failed to pay attention that there aren’t any rentals available!! The truck is still in the shop.

Slow af! Even with an appt it took 2 hours for an oil change and tire rotation.

This was the best experience I have ever had at a car dealership. Quick and easy!

Excelent Service

If you are looking to buy a car this is the place to go! Melvin was the BEST! He was patient and helped me get everything I was looking for.

No details or updates were ever given on my vehicle during the process. Called the place multiple times to get transferred to number noone ever answers. Finally the next day I called sales they walked back and had a service person answer. The guy on the phone said they called me the day before to tell me it was ready . A total lie . When I told him I at literally holding my phone looking at my call log. He didn't apologize for the lie just said it's ready. I have used other auto nations before I don't think I will be using the one in Burleson again . Rather drive to the one in Fort worth.

Preston Harper was very helpful and took care of all my concerns on a new F150 in a timely manner.

We recently bought our 2018 Toyota Camry with Preston at Autonation in Burleson. Our experience with them was great. Preston was amazing! He explained to us how to trade in our vehicle for the new one. He was a pleasure to work with. Thank you Preston for taking such good care of us! We do appreciate it! 🤩. I highly recommend looking for Preston if you want to buy a new car.

Great people and Grrat Service!!!

I was in and out the door. Even with the shortage right now they made sure the shopping experience was top notch. We will definitely be back again.

Everyone is nice and never rude, but the service here takes for-ev-er... I have been here 2 hours and just told they have to order a filter. I made the appointment 2 weeks ago, you're telling me you had no way to plan to make sure the filter was here? Absolutely 100% ridiculous... If we didn't have a service contract and I would never come here for service edit: 1/22 - brought my wife's car back needed an inspection and it was forgotten. Again they had the car for 4.5 hours. The staff is always nice, but the wait times are just horrendous, do not go here if you plan on waiting.

Very quick service , and very helpful !

Mr Scott Lynch is a very knowledge and personal man. I really enjoyed working with him and likely do business with him again I will recommend him to all my friends. Out of all the trucks I drove over a period of 2 days the Ford Explorer met all my expectations and I would likely buy another. Sincerely Rose-Marie knecht

Carried pickup and they were ready with my appointment. Left my vehicle over night because of the work I wanted completed with the75,000 mile check up. The completed the work before the day was over, which was quicker that I expected. They called with updates and when the work was complete and I picked my vehicle up the next day. The only thing I was disappointed was they did not wash the vehicle or vacuum the inside. It wasn’t very dirty, but thought after being there that long They would of. My wife’s SUV gets watched at the Toyota dealership each time she goes.

Craig Parr was a great help

The service men at the Ford house are very knowledge and personable I haven't used their service crew yet.

Called the service dept. and I was able to get an appointment fast! I got Christian Asbury as my Service Advisor when I arrived to drop off my vehicle, and he was super nice and friendly, as well as answered all my questions with ease. I would recommend him to everyone. Ford was able to fix my car problems, and they were covered under warranty so everything was easy/perfect for me. Overall great experience at this dealership for service. Turn around time when I dropped off my vehicle was about 6 days. I didn’t bother to call them and ask for updates because I know how busy it can get especially with covid/short staffing if it happens. Christian A. was also quick & called me as soon as my car was ready for pick up with a description of what all was done. 👍🏽 ⭐️⭐️⭐️⭐️⭐️

Straightforward, great trade-in value

Ford dealership is always a bit expensive, but they took care of me and my vehicle without an appointment. Matt made sure I was taken care of. Dealership courtesy driver got me to work, while dealership fixed my water pump. Thank you Ford/ Matt.

They were fair and actually better than another dealer down the street. The le t me us my coupon which made it even better.

Melvin told me he'd do whatever he had to to get me into the car I wanted and I drove away in it that day. Can't ask for much better than that! Loving my new to me Buick Enclave. You guys are awesome!

Excellent service and only about a 2 hour wait. At the dealership, that's not bad. Service manager was outstanding.

AutoNation in Burleson is by far one of the best dealerships I've been to. Purchasing my vehicle (Ford Edge) was not only fast and easy, but I was confident in my purchase because of my salesman Preston. He gave me time to look at all my options and answered any and every question I had. Not only is purchasing here awesome, their services are too. I also, recently got my oil changed and battery replaced in another vehicle, again fast and easy. Love this place. Will never go anywhere else.

Recommend using this maintenance team of educated mechanics. Get your vehicle fixed correctly the first time without any worries.

I would give no stars if I could. Most of my pre paid oil changes take forever. They broke my skid plate that covers my oil pan. So in order to repair they just zip tied it up. This dealership has been bad for years and no one does anything about it. You can't even get a call back, if you are lucky enough to get to a voice mail.

I finally got around to dealing with a couple of recalls on my 2016 Explorer. I called AutoNation in Burleson in November to set up an appointment for after Christmas... they didn't bat an eye setting it up so far out. Got there at my appointment time, and even though they were short staffed, (who isn't these days), they got my vehicle in, got the recalls taken care of, and had me out the door faster than I could have ever expected. Good people.

Craig Parr was very helpful with answering questions and concerns and he let me know as soon as my vehicle was available for pick up. It’s been a very long process getting this Bronco but he kept me informed as best he could. I definitely recommend him as your next salesman.

Fernando in the service department did an excellent job of keeping me informed on when my truck would be ready and got me in and out quickly

The transmission in my 2016 Ford Escape failed in late August 2021. Had my vehicle towed to Autonation Ford Burleson (where I purchased it) on September 1st. 4 months. 4 months of negligible communication (zero communication initiated by the actual dealership). Every time I call I'm transferred to multiple departments before being told that their inability to replace my transmission is simply a supply chain issue. It's been over a month since I heard from them, and that was only because I stopped contacting them on a weekly basis. Not really sure what to do at this point other than seek legal representation.

My service advisor was Matt - really nice guy and took very good care of me.

Very nice experience!!

Salis rep was Trevor, Awesome guy was very helpful with my needs on purchasing new expedition for wife, he took his time giving me options on what was on the lot and even searched other stores mad my choice with what was on lot ,worked with me on price and I am very satisfied with my purchase thanks Trevor see you on the next one.

Have had terrible luck with service department every time I take my truck in for oil change fuel filters etc they never reset my maintence reminders my radio went out took it to them they diagonised the problem said they had to order they part would be here in a week going on three months now and never heard from them went to get my oil changed today stood in service drive for 20 mins not one person came out to help but multiple people talking to other employees and on their cell phones I understand understaffed etc I work in in the auto field also so I get the issues but it hard to return when it seems to get worse every time.

I made an online appointment for 9am and I was there on time. They already had my paperwork done and I was introduced to Bobby (I think, I'm terrible with names). He asked if I was waiting and I said yes. He said give me 2 1/2 hours. I said ok. In just a little over an hour Bobby was back and said I was ready to go! This was great as before I had to leave my truck the entire day. Everyone I came into contact with was very friendly.

Great service always!!!!! Oil change was quick and fast! The customer service specialist is absolutely amazing!!!! You have a Forever customer!’Preston was absolutely amazing! He gave me a great deal! Awesome!

I brought my car in for maintenance. They told me it would be ready for pick up today. (I was surprised they would be open on Christmas Eve.) when I was waiting for them to bring my car around I overheard management telling the staff they couldn’t leave at 1 anymore they had to stay till 2. What a terrible thing to do to your staff! ON CHRISTMAS EVE! Shame on you Auto nation and your corporate greed. You will never get my money again!

Brought van in to have recalls services done, one was for a module valve that causes the check engine light to come on, the day after picking up van the light came back on, I have called and left messages to see if this service was not completed and have not been able to speak with service technician I was dealing with.

very professional

Bobby provided easy and fast service for a last minute oil change, Thanks!

Straight forward, easy to deal with and no pressure to sign. Scott Lynch was a truly professional courteous salesman as was Michael Kiepper in their Finance Dept. Highly recommend this dealership!

I love working Ashley Ross!!! I receive great and efficient service every time.

AutoNation thinks you do whether you want it or not. When I purchased my car everything went fine until the finance guy came in. After telling him 3 times I do not want the extended warranty which came to $3,196, he then told me you will not see any increase in your monthly payments. After a week all my documents arrived by email to print out. I reviewed my loan agreement and noticed how he could keep my payments the same. He added $3,196 to my bank loan and another year of payments without telling us. They have agreed to remove it after the first payment. I guess they can collect their commission then. It has been 10 weeks and it has not been removed. This is the way the dealerships train their finance people. Buying a car is not fun anymore. Henry Ford would turn over in his grave if he knew what dealers are doing to make a buck.

They have always been fast friendly and informative each visit I’ve had with them for all my servicing needs!

Bought a 2021 EcoBoost here. Melvin was very professional, funny, and really straightforward. Will come back again, will recommend!

Bought a 2017 Ford F-150 at AutoNation Burleson this week. Couldn't be happier with the outcome. I called AutoNation and spoke with Melvin. Right away Melvin was a great help and had a great attitude! Came in and was able to get a great value for my Audi A7 trade in. Thanks Melvin and Team for making this a great experience.

While traveling for work, the fleet vehicle's check engine light came on after experiencing significant loss of power. The Service Advisor (Ashley Ross) was extremely helpful! She was able to squeeze me into a hectic morning, verified parts were available, and ensured no fees would be charged since the fleet vehicle was still under warranty. Thankfully, AutoNation Ford Burleson's parts department had the part in stock, and they had me back on the road in less than 2.5 hours. I was able to travel to my other work locations and back home in confidence knowing the repair was done correctly since the check engine light stayed off.

service has improved since last visit.

Fine!

Preston was amazing! He helped us so much!

Great service! Got me checked in quick, friendly and professional, and best of all took care of my truck. Definitely recommend Autonation Ford in Burleson.

Kipper was awesome. Very professional and keep me informed on upcoming maintenance for my truck.

Consistently poor service.

Jimmie was our salesman and Dallas helped us with finance. Their personalities were so wonderful, they made it a very pleasant experience. I would definitely recommend them and will be going back next time we need a vehicle!

The service department was awesome. Took my F150 in for an oil change and tire rotation. Highly recommend.

I had a few issues with my vehicle that the sales manager David and service writer Fernando took care of with no hesitation. I’m extremely satisfied with my purchase and service. I’m also looking forward to working with these guys in the near future. Great job guys!!!

Recently we brought a Mustang Mach E from AutoNation Ford Burleson and Clint Maldonado was our Sales Manager. Excellent experience. Clint is very honest and friendly person and he walked us through the process and were always available for questions. We look forward to working with him again!

I dropped my car off Sunday evening. Monday they confirmed they had it. Wednesday they called with a diagnosis. Meanwhile, I'm paying $75 a day for a rental. The cost for repairs is over $5000 and there's no ETA on the repairs. Needless to say, I still need repairs.

friendly and knowledgeable

Had a straightforward, respectful experience and plan to go back in a few months when my husband makes his purchase.

Ashley Ross,took my new Ford,and did what I ask.It was a pleasant dealership visit,and handled the car very fast.I will return for service as needed and ask for Ashley Ross.

AutoNation Ford Burleson gave me the highest trade in value of any dealer I inquired about on top of the best price of the new truck I traded for which was the exact truck I wanted. I was already approved through my personal bank and I drove from Little Rock, AR, drove in to the dealership at 7 pm. My sales guy, Michael Barrow had my new truck detailed and full of fuel. I did the trade in less than 30 min and headed home! Thank you AutoNation for the easy turn around!

Bobby was so helpful and returned and answered phone calls right away! Really appreciated his customer service. Also they called back to let me know I would be getting money back because I was overcharged. I appreciated their honesty!

Terrible customer service and outrageous prices. They had my car for three days and no one returned my voicemails to tell me what was wrong with my car. I had to go in person to get an answer. They told me it was my water pump even though it was at 98k miles and not leaking- they wanted over $3,000 to fix it. I got a second opinion from Burleson Best Automotive who could not find any problem with the water pump but changed out my thermostat for $55 and have not had any issues since. I will never go back to Autonation and will not buy another Ford due to this particular dealership.

The people are great up there but the service department doesn’t offer rentals and so far the used car I purchased has had issues and being an only car, it’s impossible to get it in and be without a car.

Las mejores trokas

Not lite up, walk around in the dark very dangerous.

As good as it gets for a car buying experience.

A fair deal and good customer service

I was in need of a Key Cut for My Ford Taurus My Service Writer was Matt and He was very prompt to Great Me when I arrived and was very Courteous. Within a short time He had everything taken Care of and I was Completely Satisfied!

Fast service

Don’t get your vehicle here. They sold us a lemon and then kept if for 3 months stating they “were working on it”. After picking it up it stopped working only one exit down the road, leaving my very sick daughter and I stranded, again. (She ended up staying a full week in the icu right after this.) Turns out they didn’t even test drive it to attempt to get the same errors. They didn’t even look at it, for 3 months. They had it longer than we did and then have the audacity to keep hounding us to leave them reviews. Waste of our time and money. Lesson learned. Never do anything with this place.

No pics. Of the trucks just like 2

After 2-1/2 wait, was charged 360.00 for an oil change , wiper blades, tire rotation ….. never again !

AutoNation Ford is a great dealership! They are upfront with what you are getting and the pricing is more than fair. If you're buying out of state they take care of titling and registration so you have no headaches working between states. Talk to Scott, he took great care of me!

The service advisors were very nice and professional. However there were not enough service techs to handle the demand. I had to take my car to a different service provided for repairs. I was paying for a rental car while my car was being serviced therefore I wasn't able to wait longer than the 4 days to get my car fixed.

Great selection of cars good prices and network for more cars. Really nice sales guys weren't pushy at all.

I keep coming back to Autonation in Burleson because that’s where I bought my truck. Unfortunately every trip back for something as minor as an oil change has been a disaster. My last appointment was a four hour oil change then I had to ask about my truck as I watched it sit ready in the parking lot another 30 after being done. Been there several times and nothing has changed. Last time I went for the oil change I received my truck back and the work was never done. I give one star only because I’m not allowed any less.

Sales Department with Craig Paars was outstanding!

Haven't had a good experience here until I started dealing with Fernando!! Hes taken great care of me, been very prompt and communication has been awesome. Won't deal with anyone but him!

haven't had a good experience here before until I started dealing with Fernando. he's taken great care of me and my vehicle, very prompt and great communication. I won't deal with anyone but him!! hes great!!

It was a good experience we had some issues with the first truck I picked which was not their fault. But they stayed on top of it worked hard and found me some other ones to choose from all worked out in the end. Very good bunch of folks up there big shout out to Preston (thanks you the man) Would highly recommend buying there and to them thanks again very pleased with my truck

It took 2 hours to get an oil change. On top of them using the same amount of ford pass points as getting the works done. This was with HAVIBG AN APPOINTMENT!! when i asked if that time is normal the lady at the desk told me yes. When i go to cleburne ford to get the full works done it takes them an hour. There is no reason why a simple oil change it takes TWO HOURS. it took an hour just to move my car back there and nobody was in front of me. Never again.

Recall notices filled and everything done. Nice people and hopefully I’ll get a brewer Ford one day, from them!

Had a great experience. Went in to get my oil changed in my F-250 and everyone I met was helpful. I dropped by without an appointment , they worked me in, did a great job and sent me on my way. I’ve always been able to depend on Autonation.

3 calls before I was told I would just have leave my vehicle until they got around to it. Anywhere from 1 day, 2 days or even 2 weeks. Who does business that way?

Very helpful spent time answering questions for me.work done in a timely manner kelp me informed. I have bought three car there and wouldn’t go anywhere else Alice

Absolutely ridiculous. They kept my truck for three months because the couldn’t find a part. No one could ever give me a straight answer. Told me they would compensate with fee oil changers. Nope that didn’t happen. I would be better off canceling my extended warranty and going somewhere else.

Poor Automotive Service and Customer Care. Vehicle under warranty and they’ve had it for 7 weeks. No loaner vehicles available. Will not return phone calls as promised. Absolutely NOT taking care of the customer. Update: I called the GM who quickly responded. Within 2 days, the issue was resolved. A brand new transmission was installed. Great Customer Service from the GM

Had a great experience buying my son his first car!

Our one year old "fixed ten months ago Escape" fell victim to the same TSB as the first break down, defective parts, and follow up, from another dealer. My worst fears confirmed by Matt's mechanic's, left me angry and disappointed that it was not handled correctly the first time, while still under a TSB and factory warranty exactly 10 months ago. Matt's service department was stretched thin, with no lack of things to do, but that did not affect his fantastic attitude and personable service to me. He let me know the problem, and the solution. He constantly stayed in touch, updating me on my vehicles and repair status. The repairs were major, and had it been another dealer, or service writer, could have taken weeks. Not only did it happen at "break neck speed" but the service report reflected the extensive undertaking in detail. We have had the Escape back now for three days, taken on a small trip, and commute, it is running better than it ever has. If you're like me, and dread the typical Service interaction at a dealership, fear no more, there is a service professional, and a dealership that will go above and beyond expectations, Matt Masters, and Autonation Ford Burleson are the ones to see. Thank you Robin Putman

I bought a new mustang in the end of March 2021 I noticed in may my headliner was coming down I took my car to the service department…. I had set up in advance a courtesy ride to work I get there and they tell me they don’t do that anymore I panicked said this was set up when I made the appointment they found someone to take me to work …. I had to get a ride to come pick my car up when I did they said my headliner was a factory defect they would have to order me a new one that was in may I have called 3 times no one will call me back the last time a live operator sent my message for a call back that was over a week ago !!!! When I talked to them about the warranty work while I was there the guy told me I would be without a car while the repairs were made they don’t do loaners anymore… are you kidding me I’ve had this car 90 days it’s a factory defect from your factory and your not going to give me a loaner to get to work !!??? Horrible customer service !!! I have bought 3 cars in the last 7 years from them the last 2 were brand new cars I will never deal with them again And the bad thing for this location is my mother needs a new car and I was going to take her to Burleson Auto Nation to find her one but not now !!!! Poor customer service !!!!

Everything, they are the best!!!

I just want to sat that it is pretty impossible to get the help you need from the service team managers or anyone actually. No matter how many calls you make or voice-mails you leave nobody calls you back. Very frustrating.

We had the BEST experience here and it was truly a God thing!! After not getting financing at another dealership, we pulled in here on a whim and immediately met Jimmie. He helped me find a great vehicle for my family that I absolutely love! And then everyone in the financing department worked to get me a rate I can afford. I’m truly thankful for everyone here and couldn’t be happier with our experience!!

I am highly disappointed. I purchased a used truck, was encouraged by the extended warranty for over $3600… Only to find out when push came to shove it really wouldn’t cover anything. The check engine light went on, it took three days for them to run a diagnostic , Knowing we were trying to get this done and get it to my son in active duty in the military,and then they charge me $99.95, told me that it was the spark plugs and will cost me $750 to get it repaired. Then when I picked up the truck they said they wouldn’t give me a copy of the diagnostic, only the receipt for doing the work. At $750 was just too much all things considered… The irony on the check engine light… The dealership took days and charged $100. It took five minutes and was free at AutoZone

Their Service dept has improved and much quicker in getting you in and out

Service department is terrible. We should have known better after using them for recall repairs on our old Ford. Same issues with newer vehicles. How do you not order parts for an appointment made 2 weeks out?

They will get the work done and treat you right

they have a really bad customer service they lied to you too much about your car getting repaired

Kimberly at the Burleson, Tx location was an outstanding sales person. We got to look around and test drive without any pressure to buy. When we decided , she walked us through the process with patience, care and understanding. Which in this day and time is an excellent benefit to your company and the person. Need more like her in all faces of sales. You can learn a lot from no pressure people with a PERSONALITY. Live the new Ford - 250. Thank you Bonita P

Our salesman Melvin was great. He listened to what we were looking for and made it happen.

Got there early for oil change and was done in about a hour

Excellent service, truck was repaired and back to me faster than originally thought.

By far the worst experience. I had an appt at 12:30, it took 3 hours for an oil change and tire rotation (I waited 2 hours, left and came back when it was ready) The woman ahead of me was there for 3 hours also. There was no communication. I went to talk to the woman at the service desk for an update, she was clueless and rude. I finally left and told them to call me when it was ready. When I came back, once again no one was to be found. There was absolutely communication from the time that I walked through the door to the time I picked up my car. I had never been there before, I had no clue where to go to wait or anything. Worst experience I had ever had.

After receiving a notice that I needed to bring in vehicle for recall, I had an appointment yesterday at 9:00. After arriving, I was told the part was not in. Maybe a phone call to let me know the part that “might” need to be replaced was not available. You did not even check to see whether a replacement would be needed. Not real happy!!! Bought my vehicle there, paid cash.

Matt in service was extremely nice to me.. He listened, gave me an assurance they would fix the issue and when I picked it up it was repaired. Thank U Matt for taking care of my issue

Great customer service. They took care of me!

Great service and friendly environment. My auto was ready as promised and I was kept informed of the progress being made.

My husband and I had such a great experience buying our car here. Trevor Taylor helped us get the best car for our needs, and he was such a wonderful salesman. Most salesmen that you talk to anywhere else care more about the sale than the customer's needs, but he was upfront and honest with us. We will definitely be coming back when it's time for a new car upgrade and all of our servicing needs!

We came out of state to purchase a car from AutoNatiom Ford. Melvin was the salesman, and it was the best car buying experience we’ve had. Melvin streamlined the process, and we couldn’t be more pleased. The car was everything that was advertised.

I was completely satisfied with my salesman and finance manager who went above and beyond to put me into the vehicle of my choice.

Excellent customer service and selection.

Smooth, easy and beyond expectations

Took my truck in for some maintenance and Matt the advisor that helped me did a awesome job and kept me updated with everything and took good care of me!

Very friendly! Too cold in waiting area.

People are the best!!! Customer service even better!!! Purchased 2 new vehicles & thinking of more Ford warranty tops GM/GMC But have not needed because of the quality of the Ford product - no failures

trevor was very friendly and helpful, he tried to help us out with all the questions and concerns we had.

I have now purchased my last 3 vehicles from AutoNation and though they have a great Sales staff there isn't anyone that is more personable than Melvin. He makes the car buying experience fun and takes all the pressure away from making the decision. He is very knowledgeable of Ford and even drives one! I would recommend if you are in the market or even considering that you look this team up and ask for Melvin, your wallet and your wife won't regret it!!

Had a pleasant experience getting the Works package and state inspection on my 2019 Expedition Limited.

Good service. Quick in and out. Clean facilities. Friendly staff.

Does not do any good to make an appointment. Took 1 1/2 hours to get my oil changed with an appointment. So many other customers were complaining how long they had been waiting. Definitely needs to improve on service time.

Martin Lynch was amazing to work with. He made the car buying process almost too simple!!! We will take our future car buying business only to AutoNation!

Local dealership , sales staff and customer relations very helpful

Melvin Jones was my salesman. He was respectful, informative and helped me find the car I was looking for. He continued to help afterwards, as I was continuing to learn about all of the features of my new car.

Car was towed into Burleson AutoNation 3/30/2021 and not picked up until 4/19/2021. Twenty-one days to repair the rack and pinion. We were told there were 100 cars besides ours that needed service. After contacting Linda in Customer Relations Matt Masters emailed on 4/2/2021 to confirm that car had not been touched, and a loan car was offered. Email received 4/5/2021 saying technician was looking at our car. The repairs, parts and labor costs were discussed on 4/6/2021. An agreement was made for repairs to be done. Email stating one part had not arrived received 4/12/2021. Part arrived 4/15/2021. Since we were going out of town early on 4/16/2021 the car was not picked up until 4/19/2021. The repair journey was much longer than anticipated. We felt Matt Masters was doing everything within his powers to get repairs completed. Linda provided assurance that our business was appreciated, and tried to convey that our satisfaction was the #1 priority. Without Linda and Matt working together this survey would have received one star. We would recommend the dealer to a friend with the stipulation that they talk to Linda immediately. We are satisfied with the quality of the work performed so far, but definitely feel the time involved was excessive. There never was a timeframe promised, but we feel Matt tried to push the repairs through as much as he possibly could. Price paid was exorbitant but expected at a dealership. Bottom line is that our regular mechanic did not have the tools necessary to make the repairs. We were expecting more than a one day wait, but certainly not 21 days. We were expecting the costs to be approximately $3,000. We were extremely grateful to Matt for working with the estimate to keep it below $4,000. Matt and Linda deserve bonuses for keeping us grounded during the repair journey. The worse case scenario was envisioned. Without Linda getting involved we believe the end result would have been longer. Without Matt treating us like he would want to be treated we believe the end result would have been longer and more expensive. Thanks to Linda, Matt, and the experienced technician(s) that completed the repairs.

My experience was a little unique. But I’ll share what I learned. First, know what vehicle you want. At this location you can buy anything from a pickup to a lotus. Know your needs. Know the KBB value of the vehicle you want. Know the KBB value of your trade in. (More on this later) In my experience, the credit app, how much I can afford to spend and the amount owed on my trade in were worth so much more info to my sales rep than knowing anything about the Truck that I drove from San Antonio to buy. Luckily I’ve already owned a few rams and did my homework on what I’d be purchasing. My sales Reps Job could be eliminated as a whole. Aside from the test drive he was more of a hindrance to the buying process than anything else. The last issue I have is during the test drive all systems ran fine, no issues. But by the time I made it to Austin I could hear the brakes squealing. Took the truck to the shop for a check up, sure enough brakes are shot and need replaced. I’m not sure how the brakes were missed during their check in process. Lesson I learned. Money, credit profile, monthly budget, and trade in amount owed are all the very last thing to be discussed with your sales rep. That and have them pull the wheels in front you of to check the braking components. Personally, I probably won’t do business again with auto nation. It would have to be one heck of a deal for me to put myself thru that process again with this dealer. It should be noted I go thru a truck once every 6-8 months, so I do purchase Trucks pretty often. I rated a 2 because I did get my truck at a decent or fair price, and they had the exact Truck I was looking for. 18 Ram 2500 Megacab diesel.There aren’t many for sale in Texas.But the sales rep lack of sales experience was really off putting. I’ve come to realize that if a sales reps only bow in his/her quiver is the credit app, then he’s really just a waste of space. I did already have my finances in order before purchasing, as you should. Don’t let a dealer shotgun blast your credit profile, you’ll have 25 hard pulls on your credit by noon. Have a licensed mechanic inspect the vehicle first before signing anything. Since I was from out of town I didn’t know anyone in the area and completely missed this. Try to do some research on the area to find a mechanic before hand. Beyond my issues, this location did have a wide variety of vehicles to choose from. The location was clean, and sterile. And the cars were also very clean.

Bought used f150 and was put in the dealers shop for minor repairs immediately after purchasing after setting up an appointment. Took a week for competition of issues. Glad they me let me have a spare vehicle.

Took in 2021 F250 for warranty work on 2/22/21. They could only do 1 or 2 things, parts had to be ordered for all others. After 6 weeks of waiting, I finally called them on 4/5/21 for status. "Oh, we just got them in." "Bring in a 7 am and should be no problem having it ready that day." Took in on 4/6/21 at 7 am. "Should be no problem having it ready that day." After waiting all day for update or to say it was ready, I finally called at 5:45 pm to see if it was read. "Oh, I was just about to call you. It takes a while to do the window gasketing, so they could not finish. Should be tomorrow." Told myself I was going to call them early afternoon next day for update, but forgot. After getting no phone call from them all day, I finally started calling at 5:45 pm on 4/6/21 and could not get hold of the service advisor Dominic, nor the service manager. After 45 minutes of trying to talk to someone without success, finally had to drive down there. "Oh, Dominic just left." After standing around a while, I finally got someone else to check on my truck. After 20 minutes or so, they finally brought it up. NONE of the work had been done, so it was not the window gasketing that was holding up finalizing the work. So after 2 days of waiting to have minor work done with parts they already had by special order, I had to drive home the truck in the same condition I left it in.

Very personable people which helps in the buying process.

The services was long for purchasing a car. They didn?t do well on detailing the truck.

Worked with Preston Harper for over a month to find the vehicle we wanted. Preston was very diligent on getting us what we wanted. We live in Arkansas and I can tell you they had the best deal around! It was worth the trip trip to Burleson, Texas for this vehicle.

Clint Maldonado did our family well. He's very professional, not pushy at all. He presented us with all the information so we could make the right car choice for our family. We will always seek Clint out for all our car buying needs!

Overall was really. The service advisor was really helpful.

Did a great job getting fixed very quickly. Our local dealership couldn?t get the car looked at for maybe three weeks.

Repair was done quickly and efficiently. Staff was great and definitely recommend coming here.

The best car experience we've ever had! Kimberly is the bomb! Great customer service. 😁🤩

I bought my new truck last year there and got 0% financing, was very happy about that.

My sales rep Michael Barrow was helpful and truthful. The whole team was easy to do business with. Nice people.

Very friendly staff and laid back atmosphere. I told my salesman what I wanted and what price I was willing to pay. He came back with a better offer than I expected. Great experience both times I purchased from this dealership

I came in with a problem with my 2018 Ford Flex on Monday 3/29/21 and Lanna and all the service people there went above and beyond to make sure that I was taken care of properly. I will definitely recommend you guys.

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash. Would not recommend! Would not invite my enemy to go there!

They did a awesome job! So go see Matt masters for your service needs!

Kim was kind and professional, but comfortable. Everything moved along smoothly, although, I wasn’t there to buy a car. I just wanted to see the actual size of a Ford Escape, because i had found one on line at Carmax. Kim looked at the car online and said she could do better and she did. I love the Ford Escape. It fits me perfectly. Not too big, not too small. Heated seats and apple CarPlay. Back up camera and remote start from my Ford App. I would definitely recommend Kim. Go see her today.

The Help from the Service Writer Janna was Excellent. Was not real Happy with How long it took as Your Call Center Over Books Oil Changes. Booking 1 every 15 minutes or less is just to many. An Oil Change cannot be completed in 15 Minutes.

Kipp was great at dealing with VPP and getting us a new motor. Always followed up with any changes or issues that came up.

Wonderful experience! Ask for Greg! He will find you what you are looking for!

Truck was exactly as advertised and our salesman Melvin was knowledgeable and took time to explain features to us. I will also say when we went through financing there was no up-selling, we were in an out of the dealership with a trade-in in less than 2 hours. Great car buying experience.

Service department was efficient, knowledgeable and caring. Would trust my car needs to them again.

Luis was the bomb.com, all you need to know. Super nice guy and very, very helpful. I will request him every time. P.S. Linda has helped me with an issue I escalated in the past with the same car. Very Helpful!

The best experience we have ever had with buying a truck. Extremely pleasant.

Very honest people. I recently got a 2019 Camero from Autonation Ford in Burleson and very easy and very friendly people. Skyler helped me and she was great! Highly recommend coming here if your looking for a car!

Maintenance services for my F150 were very good. Knowledgeable personnel.

Very friendly, prompt service! No surprizes

Went to purchase a new Mustang GT, found what I was looking for and made an appointment with Scott at Autonation in Burleson. The car was ready for the test drive upon our arrival. We purchased the car, short and uncomplicated process. I will do business with them again.

Quick diagnosis of my problems, and quick to correct them. Cost came in right along with estimate. Service writer was very professional, as were other staff we talked to while waited for our truck to be serviced.

Great place to purchase; however, I have difficulty obtaining service for a Ford recall. Service department wanted me to leave my F150 with them for 5 to 10 days to perform a recall that Ford says takes less then 4 hours. This is unacceptable.

Made an appointment for 7 AM for recall work to be completed on my vehicle. Called around 1:30PM and was told they couldn’t give an estimate on when it would be done. Tried calling back at 2PM and was sent to VM. Decided to come back to the dealership and the tech forgot about my vehicle and they are currently searching for it and trying to determine it’s status. This is completely ridiculous and not the first time I’ve had bad experience at this Ford dealership. My family will no longer have our vehicles serviced at this Ford. Save your time and money and go somewhere else.

Quick and painless process. Worked out all the details over the phone, simply came in and signed paperwork.

I recently traded in a vehicle and purchased a Toyota Tundra from this dealership and it went very smooth. The salesman was friendly and knowledgeable, as well as the other employees involved in the process.

they were very friendly and they do excellent work

👍 All Work was completed ahead of schedule!

Love my new Escape. It?s so comfortable and drives real nice. The saleswomen Kimberly was great!

We had a great experience at Autonation Ford in Burleson. Our sales Clint Maldonado provided great service and answered all of our questions. We will definitely shop here again in the future.

They did a great job. Got me in and out within the time they predicted

Got some of the fast service I would recommend this place to all friends and family

Melvin Jones is a great salesman. 4 vehicles with Melvin. 2 I bought, 1 for sis Vicki, and 1 for my favorite little sister Lee ❤❤❤❤

Cody took care of all my request that needed attention.

Matt was great! He got me right in and write out of the dealership which shows that our time is important to them. He was absolutely wonderful

The service department is very courteous and knowledgable I would recommend, Burleson auto nation to friends and family.

Great selection and great service!

The time before, everything was upbeat, the service manager came out and talked with the customers, the service guy I dealt with was okay, however there was another back there in the cubical area. He needs to be aware of his language and that there are customers in the store, some had small children. If some one is upset with their employer, I get it, however be aware of who is around and show some common curtesy and respect.

Good dependable diesel repair. See Angela for your Ford service!

Good customer service! Enjoyed my purchase at this location and the salesman Clint Maldonado was very helpful!

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could drop it off. I expected them to be busy and an appointment would assure me they’d work on it at the specified date. Since it’s been two months ago I don’t remember the full details except that communication was horrible and it took 15 days for me to get my truck back. $2985 repair – warranty! A couple of days after I got it I opened the sliding rear window and the sunroof shade started flapping so now it has to go back because they didn’t get it fixed correctly. I make an appointment for January 18th @ 9am thinking pop it back in the track and no biggie, I’ll have it back that night. PLEASE!!! Seems making an appointment to have your vehicle looked at means you just have a time to drop it off and they’ll look at it when they can. It took 2 days before I got a call back from the service advisor saying the part that is now faulty, which was not faulty before it was fixed in December, will need to be approved by the warranty company or it’ll be a $1800 repair. So, I send over the paperwork and he submits everything and works with them to get it covered. That’s 1 week. Now we wait for parts, but I didn’t get a call to update me, so I must make contact, by email so everything is in writing. On Friday I get a response saying that ‘Ford sent the wrong color and the replacement will be here Tuesday’. That’s 2 weeks. Tuesday night I email the service advisor just to see if the parts arrived and if they have a timeframe of when the truck will be done. Thursday afternoon and still no response from him. I know the email is correct, I clicked reply on his previous email. Since December 1st 2020 My truck has been in the shop for 34 of the 67 days as of Feb 5.

Great service, takes a little longer than I'd like but they have good coffee and TV in the waiting room.

Norris Nash was our salesman. Very good experience with him, I would recommend him to anyone looking for a vehicle.

I made an appointment on line for my first service. The time scheduled was 11am. At 12:30pm, my truck was still sitting where I had parked it waiting for service, so why make an appointment in the first place??? I was at the dealership until 3:30pm just for a simple service. According to Ford, the first service should include a tire rotation (was not done because I only had close to 6k miles on it and wanted to service it after break in) and a fill up the DEF tank, which was not done. Makes me wonder what else was not done. My truck was eventually pulled outside and I had to have someone hunt down Matt Masters, who was my so called advisor to get him to come talk to me. My truck was still filthy and had not been washed. I insisted that they do so since they brag about "taking care of your vehicle". The excuse I was given was that due to covid, they did not do washes unless specifically requested. Nonsense excuse #1. The wash took about 45 minutes and it was a terrible wash, truck was still dirty in many places I walked outside to find out where my truck was and the technician parking my truck was sitting inside it with the engine still running, on his cell phone and wasting my diesel! I had to catch his attention to have him get out and take the key to Matt. You guessed it, I had to have Matt hunted down again so I could leave. He is never at his desk and does not pay attention to his customer. As I was driving home I noticed that my DEF tank hadn't been filled up, so I turned around and went back to ask why it wasn't done. This time the excuse from Matt was that they don't do anything that the customer doesn't ask for. I had to show him on my FordPass app., what a first service entails. They ended up putting some DEF in the tank but it was not filled up! In my opinion, these service departments should know what to do to complete on a service that follows the maintenance schedule outlined in the manual and FordPass app. The customer shouldn't have to demand that it be done. After all, I still paid for it with my rewards for buying the vehicle from them. I was very disappointed with their level of attention, the amount of time they kept me there and their lame excuses for not getting it done right the first time. I am hesitant to take my truck there again for service and will consider other dealerships that can take care of their customers correctly and punctually. The service department and it's "advisors" needs major improvement if they want my future business.

Matt masters is the best service guy, he goes above and beyond for his customers.

Great service kept informed every step of the way until truck was done

First of all you should take care of existing customers. Auto nation has not yet serviced my truck because it has to Stay over night. I asked for a courtesy car to drive back home, and was told they did not have any car's in the lot, I would have to wait till they called me. It's been a week already, you have a lot full of car's, several dealerships, and I still can't get a service car. Come on! I am the purchaser, you are suppose to give me good service. yes, I am still waiting! I live in Red Oak, Texas, I cannot have any one of my family just come and pick me up! This our only vehicle, no I cannot get an expensive rental car, and really you should provide services for your customers. My truck is only a couple of month's old! I bought all those expensive insurances for the truck, and they have failed Me! Better customer care is what you need to improve!

The service people are helpful and friendly but the wait area could use an update.

The wait. The staff are nice but they need more mechanics to get people in and out quickly

The last two times we have taken our truck in for an oil change WITH an appointment made several days in advance we have sat in the waiting area for over 3 hours!!! After 2 hours today the lady came out five times and said finishing up and about 5-10 minutes. The only reason we go back is because our oil changes are covered under our warranty or would never go back. Unacceptable and terrible service at this place!

I do not like giving such a bad review but, I was very disappointed in the service done on my 2015 Mustang Gt. All that was needed was two door latches replaced and it took almost a week. I tried to find out why it was taking so long and could not get any call back till the next to last day. All they would say is Ford's warranty company would not give my car back to me even though the wok had been done. I went in 3 times just to be able to talk to someone. So very very bad. Bill

Salesman was very courteous. Wide selection of cars and trucks. Vehicle?s were low mileage and in excellent condition. Overall I was impressed. This is the second vehicle I?ve bought from Autonation and will very likely continue to do business there.

the attendant Angie, took care of all details on my car, even though staff were short handed, I was informed of the needs of vehicle. The staff member Armando was knowledgeable on parts and service other staff member were helpful on information on question that I had. coffee was helpful

absolutley the best car buying experience ive had. lyle

The buying experience started out great but quickly turned sour. Once Bruce got involved it was good. Went ahead and purchased the vehicle but to this day not so sure I?m happy I did. I have contacted the dealership 4 times to get me an owners manual (as my vehicle was delivered from another dealership to Burleson) . I have yet to receive the owners manual and I am in desperate need of it!!!!! I WANT AN OWNERS MANUAL DELIVERED TO ME ASAP!!!!!!! Someone should. It have to beg and get ugly because y?all won?t do your job!!!! DO NOT BUY FROM AUTONATION BURLESON UNLESS YOU ENJOY FRUSTRATION ANE BEING LIED TO.

Dealt with Scott Lynch as salesman. He is very knowledgeable of all the vehicles available and worked with me to place me in a vehicle that I liked and met my price range. He very personable and likable. If points were to be given he would receive a 10+ rating from me.

Very clear communication by Angela, and quick repair after her report of what the diagnostics showed.

These guys are a great team. This is the 2nd vehicle i've bought over the internet from them in less than 13 months.

Our salesman, Clint M. was great ! He was very knowledgeable and very professional. He made our experience very pleasant! We give him 5 stars out of 5! Jack and DJ Reardon

This is the 4th vehicle we have purchased from Aaron Cross. Aaron works with our wants & have to haves, he has made all our transactions seamless. Thank you for all your help Aaron!

Made an appointment for a simple oil change. Took 3 1/2 hours. Then after driving home, realized they left the wheel lock key on one of my lug nuts. Luckily it didn’t fall off during my 25 min drive home. Completely ridiculous. Paid for the maintenance services when we bought the car, but will not go back to this location again. Do yourself a favor and go somewhere else.

Dropped car off for a recall at 7:30 appointment with Kip. At 2:30, had not heard back from him, so I called to check status. Was told he would check and call me back. At 3:30 wife called back. Fernando answered and transferred her to Kip and she got Kips voicemail. She waited 10 min and called back. Fernando said he would take care of it and said car hadn’t been looked at, but he personally would drive it in the shop. 10 minutes later Kip called back and said he was busy, but car was in the shop. Linda then called to see what had happened and said she would also look into it. 10 minutes later Linda called and said it was ready. When I arrived (we live 20 minutes away) to pick it up, I was told receptionist had my keys and paperwork. Went to her and ticket was laying inside window. Receptionist went to computer but said Mech was still charging parts. Waited an additional 5 minute and then was processed. Fernando and Linda were helpful. But Kip not polite at all. Again, it was a recall so it didn’t cost anything out of pocket.

Every time I have been here they treat me like royalty

No one to greet customers until we got the manager involved. Prior to this workers would just pass by us not even offering to help. Very poor customer service

Angela as my service specialist and did a wonderful job keeping me updated on the repair service taking place on my vehicle. They worked hard on getting me back on the road as quickly as possible.

I dropped my 2019 F150 off for the 2nd time within a month with the same issues. They had replaced several parts to do with the transmission the first time around and realized it was the same parts that were warped this second time around. Ford itself only wanted to replace the parts but this location fought with us to have an entire new transmission put in. When Ford was still refusing, they stepped up and was ready to take the hit themselves. Ford eventually got onboard after reviewing everything, but this location showed that they are going to fight for the customers and take care of them even if the big guy says no. We had a deadline that I needed my truck back by and they were also able to get it all done and back to me in a very timely manner. This location has been amazing and has stood behind their product. We have purchased 8 vehicles total from this location through the years and never had any issues and they have been nothing but professional. They have always gone above and beyond. From the sales floor, to the service department, to all the managers, I thank you. Even though we are moving halfway across the country, you can bet your rear you will see us again when we are ready for that 9th vehicle.

Trevor Taylor was our salesman. He did an outstanding job. Very knowledgeable and easy going. I would highly recommend him for my next purchase.

Taylor and Grant bent over backward to put me in a new F150 at the price I believe to be fair and I'll be happy to refer them in the future!

Update: I was contacted by AutoNation. They were more than willing to refund the unauthorized charges if I remove all social media posts. NOOOO! Refund what is rightfully not yours. It is stealing and lying. Then trying to cover it up. Shame Seems like this is approved behavior, Sad When dealing with the finance department, please read everything!! Tyler Lankford was dishonest and made unethical changes to the contract’s numbers for unwanted warranties and interest rate. I sent him an email (shared on google reviews) after we discussed what he did in person. He only tried to justify his reasoning of making the changes instead of apologizing and making it right. This is our second purchase from auto nation and was never treated this way before. Thankfully my personal bank is stepping in with a lower interest rate and with honest advice. I left a review through google as well. There are other reviews that have reported this behavior as well. How many has he scammed before or will continue to take advantage of?

Trevor Taylor did a great job helping us. easiest process we ever encountered at a dealership. I would recommend him to my friends as a salesman

My husband took my truck to get an oil change this last week, he pulled into the service center and waited about 15 minutes and no one came out. He got out of the truck to go in and get some help, and they told him to get back in his truck, they would be with him shortly. He told them that he had already waited about 15 minutes. He went back and waited again for about 15 minutes. Then 2 other cars pulled into another lane and a few minutes later the service guys came out and took the other 2 cars first. Obviously my husband was very upset. He rolled down the window and said that he had been waiting a lot longer than those 2 cars. They then proceeded to tell him that they were very busy and it was going to be a 3 hour wait for a oil change. My husband told them that they had lost our business for good and left. This is not the first time that we have encountered bad customer service and ridiculously long waits at that AutoNation.

I see the Burleson Ford House as Walmart with 10X PRICE!

Fast service and Fernando was a great help

Great fast service. Had some residual oil left on skid plate so I had to being my truck back. But they took care of me and cleaned it up. Should have been cleaned from the technician when he spilt the oil but all in all they made it right.

Im in love with my truck.easiest thing ive ever purchased.i recommend Burly Ford Auto Nation.Tx.

Quick and easy purchase. Very friendly and professional staff.

The Staff does everything it can to meet your needs.We've bought our Cars & Truck here for 8 years & won't Buy anywhere else!

Scott Lynch our salesman was fantastic and got us the deal we wanted !!!

Great people to work with!

Go see Cliff, He is A good Man, Did me a great job, 2014 King Ranch In perfect condition, and the price was very very affordable, Just Go See them And Buy From Cliff Jowell Stephens

We’ve had 2 great experiences at this dealership. Melvin was our sales guy both times and he is definitely there to take care of the customer’s needs. I will send anyone to him who’s in the market for a new car.

Everyone is very nice, but, every time I have gone for service work, even with an appointment, and being on time or early, I have waited in my car from 15 to 20 minutes before anyone approaches me to get my information and get started on my car. I have never had a dealership leave me waiting this long.

Great customer service and friendly staff.

I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don?t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn?t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn?t get one. I called back again, 2 days later, and got an appointment ?with the camera guy? allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn?t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn?t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn?t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.

My husband became upset because the coordinator stated they were entitled to keep the car until the end of the day for a tune up, which would have been six hours. Then was told the car was being worked on, when in fact it was not yet brought in to the garage. All this for a scheduled oil change. That was a inconvenience but the hostility and tone from the service coordinator escalated the situation. Clyde berated my husband, made a series petty comments, including other customers in making passive aggressive comments while I was sitting there making this experience a hostile event.

The service was very prompt and fixed my car even without an appointment. I really appreciate the good service.

Have seen vast improvement from past service experience. Seems to be better organized and has much better flow to the service process.

Thank you AutoNation Ford for making my experience of purchasing a vehicle so easy. Y’all were awesome !!!

We went in to see what are options were as our lease was to end on 12/30/2020. Craig Parr was Outstanding in giving us our Options and as it turned out the best option was to turn in our 2018 Flex SEL and to purchase a 2019 Flex Limited., which was in the color my wife wanted when we leased the 2018, 3 years ago. Go to this location and see Craig

Easy to work with and honest.

Thank you AutoNation Ford Burleson for a good price! And, along with that I got the worst customer service experience of my life lasting for days starting on Oct 29th and finally ending Nov 3rd. It was filled with miss-information, false information, miss-leading information, incomplete information, broken promises and down right lies! I was filled with anxiety, stress, uncertainty, anger and fear that the ordeal would never end and I would never actually receive my new Escape I that paid you in full for $21,800.00 via cashiers check on the 29th. Thank you for the opportunity to vent, I NEEDED THAT!! BTW, you fellows are great at passing the buck and/or throwing your peers under the bus! Feel free to pass this along to Fort Lauderdale.

Excellent friendly customer service! Very impressed

Used the Ford Pass app to schedule our first oil change. Showed up at the time and waited. We were out in 40 minutes. Well done!

Had a problem with airbag light on continuously. Went to Auto nation to check it out. Told me what was wrong with it and the cost to fix it. They said they had to order the part. I left and didn’t hear from them for several weeks. Ford Motor Co. sent me a questionnaire asking if my problem got fixed. Told them no, it hadn’t. Got a call from a Linda Bogata at Auto-nation asking me about it. Told me to bring it in to replace the part and she cut the cost almost in half of the original quote. I left my truck for the day and that evening picked it up and left satisfied it got fixed. Linda worked hard to get this done and I appreciated this very much. Auto Nation can get the problems solved if they put their minds to it. I don’t think I really had to fix the airbag light on the dash. Auto nation told me it couldn’t pass inspection but I took it down the road and had no problem getting it passed. So go figure!!! I’ll go there when I need to change my oil next time.

This is the second vehicle I?ve bought from Michael Barrett and I plan to keep coming back to work with him. I simply find what I want for a price I want and see if he can match it. Both vehicles he not only was able to meet it, he beat it.

Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.

This place has really gone bad since switching general managers. I have bought seven cars from them and it?s time to go somewhere else

Easy straightforward transaction with the best price.

Every time I have contact with them I wind up being spammed, and most of it gives no ability to opt out. I also received a spam call from the sales manager while my truck was in the shop and they knew I'd answer the phone. This review is in response to no less than 3 requests for a review after having to take my truck to them on a safety campaign. They asked for it, they got it.

every one was very courteous . They went over and above to repair my radio

The place is a dump and they will spam you to no end every time you do business with them including begging for reviews. I've gotten no less than four requests based on 1 service visit and no ability to opt out not t mention being bothered by their sales manager on the phone while my truck was in their shop. You figure he knew I'd answer the call under those circumstances? I'll go somewhere else anytime I can. The Service writer was actually a pretty decent guy.

My service advisor is the best!!!!! Very friendly and honest service.

Horrible experience not only did I get hung up on my vehicle was in there for totally different time before and they can’t seem to find anything wrong according to them or they can’t replicate it seems to be the ongoing excuse and then when I finally was able to speak with the service manager he mixed up my vehicle for another family members vehicle and they own a Ford F-150 so please tell me how do you mix up an suv and a truck big difference I will not be returning my vehicle to Autonation ford Burleson

Helpful employees and fast service.

I bought a truck from Burleson location and had nothing but problem after problem with them. Our salesman told us several times to bring the truck back in a week to change out tires because the ones on were dry rotted. I called him a week later and kept getting the run around. My husband got involved and the salesman Arron, told him to call other dealerships to see if they have tires in stock. When my husband did so, the other dealership asked why the customer and not the dealership was calling. The dealership has to put in a request. Arron, was pushing his job off on us. My husband and I went to the dealership to get some answers and we then dealt with a supervisor Tim. He looked at the tires and said, “ what’s wrong with them”? Even Arron said these tires are dry rotted and their warrant doesn’t cover dry rot. The warranty was purchased extra because of the concern of the tires. Now we find out it dosent cover dry rot. Tim said he has dry rot on his personal vehical and drives it around and never had a problem. Tim says to my husband and I , “ how do I even know these are the tires that came with the truck?” I was floored! He was insinuating we were trying to pull a fast one and being dishonest. Our salesman Aaron was standing right next to him and said nothing. Tim could have found out a number of ways if those were the tires and he decided to question our integrity instead and then told us there was no need to get frustrated. We go back inside and Tim comes back and says Arron never said he would replace tires! Says we have two options, take truck as is or give it back! I’m blown away! I pushed the subject and then was asked if we had proof and thank god my husband decided to start texting because otherwise we would have no proof at all. So now they see there is proof. Arron comes out and wants my keys with an attitude and I asked what for and he gave me more attitude and said he’s gonna change out the tires like he said he would. I didn’t know. His supervisor just told me they weren’t gonna do it. I’d like someone to explain what’s going on. Arron comes back later pulls his phone out and says he has nothing to his he said he would change the tires. Well someone is lying because Tim said that Arron never said he would replace tires. Tires get Changed and a short time later I get a nail in my tire. Well I go to see what the tire warranty covers, and I realize, they’ve never even emailed the paperwork of the truck purchase to me! I asked for a hard copy the day of, and they said no we email it! They never did. So now i had to make several calls up there just to get it and trying to get them to understand I have a tire warranty. The woman I spoke with Linda, after calling her twice to get paperwork, told me to call her and remind her the next day at 10. I’m sorry but I’m at work. Why do I have to stop my job, to call her to tell her to do her job? I called her in the afternoon to see if she got the paperwork, and she’s says to me, “ oh you were the one I was supposed to get that for” wow. Why do I have to go through this to get paperwork for a vehicle I purchased? I call service center because I have a nail in my tire, and the lady says the car isn’t even in my name in the system! At that point it had been like 3 months. Then she said I had no warranty which is not true. Fast forward a few months later I have another nail and went back and had more issues. I wait two hours and finally I ask what’s the status, and a couple mins later, what do you know, it’s ready and I believe it had been for sometime and I was just waiting for no reason. They fail to tell me they just patched one tire and didn’t have the other in stock for the other tire that had a nail in it until I asked. I would have driven off thinking both tires were taken care of. I just went to a different auto nation. I live 3 min down the street from Burleson location and I will NEVER step foot in there again, and apparently listening to other customers waiting, I’m not the only one. I will gladly spend the extra time and gas and go to a different AutoNation. Completely unacceptable, worst customer service I’ve ever gotten and I will be verbal about my experience with anyone I know who’s looking for a vehicle. Update. Just found out from other dealership, the item wedged the the tire didn’t even require a new tire. They pulled it out. I went through this ordeal for nothing.

The first time we went in, the salesman was juggling two different clients (us and another couple) despite that we had scheduled an appointment. We left and came back a day or two later, bought a truck, paperwork took forever, finance guy kept trying to sell us warranties we didn’t want. The truck was in the overflow lot and had to be driven in to Burleson and they changed the pickup time 3x on us, and they didn’t have the spare key FOB, which evidently is locked away in a mystery box no one has the combination to. Then my husband gives it a once over and notices the weather stripping on the ds door has a gouge in it. On the drive to dinner we notice the alignment is bad on this brand new truck and we bring it in for that. I will say that the manager handled it quickly and was very helpful on this issue. More waiting, like a week or so goes by, no word on the weather stripping and key FOB, so we physically go in and finally the salesman says it’s on order, schedules us an appointment with the service department. Get that done and think we’re done with the dealership. Nope! Have to go pick the license plates up because they didn’t mail them. Worst buying experience ever, if we weren’t desperate for a vehicle we would have walked away after the first encounter.

Service department lacks communication tremendously. It’s been a week and I’m still waiting on a call back. They had my car for 3 weeks. I called just about daily for an update. Didn’t get a call back until it was time to pick my car up. I picked my car up on a Tuesday and by Wednesday of the following week I had the same light come on/same issue. Let me also state, I started having this issue a month after I purchased the vehicle. Talked to Matt in service and he was going to call me right back. That’s been a week. Still no call back from anyone at the dealership. Was my first time purchasing there and likely will be my last. Communication goes a long way. Unfortunately this dealership strongly lacks In that field unless They’re getting your money 🤷🏼‍♀️

Had appointment. Got in immediately. Pleasant environment. Polite people and quick service.

Very friendly and answered all my questions. Did some warranty repairs I was not aware needed.

The service was very professional . Matt in service was great

Matt was easy to work with even though it took three trips and long waits to get my GPS updated. I’ve bought three vehicles from this dealer but won’t again!

Fast and friendly service

We kept hearing a rattle upon starting our F-150. Made an appointment but missed it. When Matt called to reschedule, he listened to our issues and explained what he thought it could be. Matt took the extra step to make us happy and feeling comfortable with leaving our truck for almost 3 weeks. We got all the recalls done and the issue fixed. Very Happy with the service, commitment and quality of work done!! Great job Matt and team. Thank you for a job well done 👍

Took over an hour to change oil even though I had made an appointment. Also at last two oil changes I was told that I needed a new air filter, I requested a new air filter along with the oil change and they did not change the air filter.

Very good attention to detail. I am happy with my purchase and experience.

Worst service ever. Better service in a dungeon from madam muzel!! Should get advice and lessons from DMV. Go somewhere else. Peaceful protest needed here.

Made an appointment for 2 pm. Got there a little early for my oil change , around 150 pm. They took my truck back right away. I was there finally getting paperwork where they had finished a few minutes after 4 pm. By the time I found where they had parked my truck, and a couple of employees were helping me look, it was 405pm. By the time I got someone to remove the little sign on top that said, “ CUSTOMER IS WAITING, “ I finally got to leave at around 415 pm. Pitiful!!!!!I’ve traded with them the last two cars. Don’t think I’ll ever go back.

sales and service are the Best.

Great buying experience awesome salesman gave us a great deal.

Service department is a joke, the way that the 2 men talked to my wife not knowing I was on the phone is not acceptable. This is the reason we have bought our last 4 fords from waxahchie and Cleburne. Absolutely worst service department.

People are friendly and helpful. Service was very good.

Always fast reliable service. The service people are great and courteous

Craig Parr is the man took care of all my wants and needs buying a vehicle, very informative and hassle free service Thanks Craig!

Fast service about 1 hour for oil change.

We are very pleased with our experience of purchasing a new Ford F150 from Autonation in Burleson. Craig Parr was outstanding in explaining the details of the transaction and helpful in all aspects. This will definitely be our first stop when we purchase another vehicle.

Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!

Fast service, great customer service! We will be back. Thank you so much.

Clint Maldanado was extremely friendly and listened to me very well while I showed what I wanted. He was able to find what I wanted all the way from Alabama! I absolutely love my new F-150!

Never doubt it sorry that they won't take care of our vehicles

Always great service at AutoNation Ford in Burleson with special thanks to David Nelson for always taking care of me!

Went out of their way to find the right truck for me.

Very hassle free experience. Craig Parr is great to work with!

Very nice associates working there, courteous. Makes it easy to return.

Great people that helped, repaired problem, and were courteous. Thanks, Marvin

So, let?s set the stage: I do the responsible thing and set an appointment online. I provide very in-depth notes on a few issues my vehicle is having. I show up at my scheduled time and drop the vehicle off. This was 9am on a Tuesday. No communication until I call to get a status update later that afternoon (and by the way, the phone number listed on the appointment reminder is not a working number) After I finally get someone to answer the phone, the service tech says ?it will take 2 hrs to fix, and we can?t start without you agreeing to the work?. So, a little pissed that I?ve essentially wasted a day now, I agreed. And who knows how long they would have waited to start the work until I called them. Next day, nothing heard from the dealer, called back at 12pm, was told someone would call me in 30 minutes. Nothing. Called back again, at 130 pm, was told the same thing. Still nothing. Called again at 3pm, was put on hold, then the advisor leaves a voice mail from another line, and could have just found me on hold and answered all my questions. So, overall, despite me having an appointment, it took the amateurs 2 days to complete a less than 2 hr job that I had an appointment for. They failed to set expectations, they failed to communicate, and also charged me for a portion of the work that should have been covered by my factory warranty. Unless it is a dire emergency, there is no way in xxxx I?d ever go back there. They are horrible. If 0 stars was an option that?s what I would leave. Do not go here.

I brought in my Ford Fusion for an oil change. It was a quick and professional experience. Matt at the Burleson location was great.

If you pay off your car early beware- TYLER LANKFORD in finance will drag his feet, not answer his phone and will not answer his emails with a response. We finally got a hold of him and sent him what was needed and he still never keeps you in the loop- and if you ask for a manager, It feels like they just hand a phone to a guy that will see what he can do... This place needs new leadership.... Lost a 2 car deal from us and will never refer you either.... Local buy not good here

Service team accessed my needs and determined I didn't need one of the services that I initially thought was due. They could have easily performed that service and charged me for it. Instead, they did what was right! Thank you! You don't see that very often.

Love my New Ford Edge. It is everything I was looking for.

Good sales dept. salesman was thorough. Respectful of my time.

I had an appointment for an oil change and after waiting an hour I see my truck parked in the back and asked if it was complete and why they had not contacted me. Found out when I complained they had not even started the oil change and then I see my truck driven off to the back and several min later I find out they had just taken it to the back to do the oil change. I feel the only reason I got it done then was I started complaining. If you cannot keep you appointment to do an oil change on time let me know before I give you the keys not give me excuses.

Like the service Department

I always receive great service with this Dealer at Auto Nation (Burleson, Tx). I feel comfortable when I leave my car there for any reason. Yes, I recommend them. Bought three new Cars there over the years. I had no problems.

I like doing business here because they do what they say they will do. They also treat me as a valued customer.

Took my car in for oil change, very satisfied with the friendliness of the staff and service technician. I always go there for any service on my Ford Edge.

David Nelson in the service department is honest and very upfront regarding the cost of any maintenance that is required.

5 STAR I’ve used AutoNation for regular servicing, and repairs and in each situation they’ve been quick, and informed me of each step they were taking. They made me feel as a priority while they were pretty busy. Definitely recommend!!!

David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.

Best sales experience I have ever received. I want to thank all the staff for their assistance and most especially my salesman “Aaron”.

Having to wait over two hours for a SCHEDULED OIL CHANGE is ridiculous especially since we are the only people in the waiting area. The past 3 oil changes have taken on average 3 1/2 hours. I shouldn't have to take off a day of work for an oil change.

Best dealership fir ford products Go see Aaron cross.

I purchased a car here 4 months ago. Even got the extended warranty. Car now needs $2500 repair and the dealership is washing their hands of it since it’s not covered by the extended warranty. I’ve had it 4 months. I’ve bought 3-4 cars from here but not anymore.

I was way way overcharged for my repair. I was double charged for a part. Maybe 1.5 hours of labor turned into much more. My bill was 650.00 and I was going to get the same work done somewhere else for no more than 200.00 guaranteed, but his small shop was too overwhelmed and it would?ve taken longer to get my truck in. My 2nd choice was the dealership. I already knew exactly what the environmental fee was but I played dumb and asked the cashier. She lied. She told me it?s a law. It?s not a law. It?s a Ford dealership idea. I had zero fluids to throw away and they gave me back my old parts in a box in my back seat. So why was I charged for disposing of these items? The work was very good though. They just had Forrest Gump doing my repairs and dragging out the billable hours. I will however purchase my next truck from them. I would recommend the dealer to a friend only for a purchase.

I am always pleased with their service.

Good service! Very professional

Grant did a great job!!! Great place to buy a car or truck!!!

Horrible communication. Tech out with flu and then his family resulting in days of lost work and car rental charges. I?m perplexed a dealership is this size and moving this volume would not have a single other person to pick up the slack

This was the best car purchase experience that I have had. The Sales team was very helpful and considerate. Not much back and fourth. Here it is, do you want it.... They found a good way to make it work. I was not shopping for a car. They called me up on a cold call and talked me into coming down and looking. I love my new truck.

They were courteous and fast. They were polite and had a good waiting area with my favorite coffee.

We purchased a vehicle 2 weeks ago and got home and noticed that the passenger seat didn?t move. We took it in to get fixed and was told that because our warranty wasn?t in the system yet, at the dealership we purchased it at!, they couldn?t fix it. How do you sell a warranty and not honor it for a month while it takes time to get in the system. That is crap!

Matt is always very courteous & helpful with whatever I need taken care of. The shop has always done the work in a fair amount of time & it is done to my satisfaction.

Sales associate was so very helpful and polite. I never once felt pressured or hurried. Michael B. kept all of my wants in mind when looking at the new trucks and test driving them. The rest of the staff was very courteous as well during the very little time we had to wait. Everything went smoothly and I absolutely love my new Ranger!

Ann Marie Miser, Service Department, is awesome. She has great customer service. Very friendly and helpful.

I scheduled my service a week in advance. An oil change took 3 hours. I'm a maintenance agreement customer. Won't be back, I'll take my car to Jiffy Lube - they actually want my business. Not good, AutoNation. Your advisor knew there was an issue with the shop skipping over my car and no manager ever came to apologize or even acknowledge me waiting for 3 hours. This wasn't the first or second time it's happened at Burleson.

Service department was great, mostly. I made my appointment on-line for 10:00am. I stated that I needed my 10000 mile service (oil change, etc.) and that there was a seat back recall that needed checking into, and that my check engine light was coming on occasionally. I arrived at around 9:45am. Service guy immediately came out to greet me. He told me they could take care of everything except looking into the check engine light. I would need to leave it for a whole day for them to check that. How much time would it have taken to plug something into my truck and at least give me an idea why it might be coming on? Anyway, the rest only took about an hour. So I guess I'm going to go down to AutoZone and see if they can give me any clue why the check engine light comes on.

Repairs done in reasonable amount of time. Close to my home, easy to get to.

I have bought my 7th car from the great people at this dealership, a 2018 Ecosport for my son from sales rep Mike Barrows, he is the best I have ever worked with on buying. I am not an easy shopper, I know what I want and what I have to spend. Mike has always understood that and no pressure on the sales. We have shock hands and walked away several times, then the right car comes along. Awesome people to work with. I will return for many more purchases.

The process was long, as it always is, but everyone was so kind! We had our 1 year old twins with us and when they got fussy one of the salesman even offered his applesauce! Our salesman Grant was very knowledgeable about the vehicle and all the features on it. He was able to show me everything it has and how to work it. He even said I could come back and he would show me more if needed! We didn?t get the runaround on our trade or the cost of the vehicle we purchased. They actually offered us more for our trade than any other dealership by $4,000 without have to negotiate at all! I walked out with a 2020 Explorer Limited and I LOVE it! I would definitely recommend this dealership to anyone looking to buy a new car!

We had 3 Struts break on our 2018 Expedition, which is extremely inconvenient. Parts were backed up until the end of March. I spoke with Larry, service manager and he and David placed ‘emergency order’ and put me in a rental and I was back in my car in 5 days. Can’t thank y’all enough for going the extra mile!!! Happy customer!!!

Sales wasn’t bad, I’ve owned a Mustang and now an F-150. Service is ridiculous. You take it in for something and another issue pops up after you leave. I was given a credit for an oil change due to Autonation not fixing a problem I had with a brand new F-150 last year. Well I forgot about that credit and used it yesterday, only to still come out $120 out of my pocket. The explained you need a cabin filter, an air filter oh and yes you wiper blades are worn. I have 18k miles on my truck and seriously doubt my wipers were that worn. I went ahead and approved it without asking the cost...stupid me. I figured it’s Ford not Mercedes, how much could it be. Well $70 later in just labor costs, I guess they saw me coming! Didn’t realize it cost $50 to replace wipers of which $20 was labor. I hope the tech didn’t overwork himself squeezing the clips to remove the wipers. What a joke!

Will definitely make the 2 plus hour drive for the purchase of our next new vehicle.

ways great service and it pays to make an appointment for service saves lots of time

Most of the experience was exceptional. Careful with the closers pushing their warranties though. They can be a huge pain! In all fairness even though the sale, the facility and the vehicle were so awesome I almost walked when they pushed so hard on the extended warranties.

Came in for Safety Recall on my Ford F350 and they took care of me right.

Service department did a fantastic job very quickly.

Ann Marie makes my visits great. She always schedules me at my convenience. Everyone is courteous and friendly.

2 and a half hours to change oil and cabin filter. Then charged more than was quoted. Not satisfied at all with my experience. Will not be bringing any of my vehicles here again

Great customer service. Timely and accurate repairs

It took some time but overall I?m very satisfied . Thank you

Had a 3:30 appt for oil change 45 minutes later my truck hadn't been touch.So I left and won't be back

They are great to deal with and are very helpful, I got with Grant and he help me find the car my wife and I love, and we believe we got a good deal. I went there to get my car serviced the other day and I dropped it off because we all know the dealerships are busy all the time and they had my car back out in under two hours and I had planed for the full day so it was a big surprise to have it done so fast and on top of all that I went in thinking my extended warranty had a maintenance program where I didn't have to pay and they gave me a free service and oil change. Thank you very much!! the place is always nice to visit they don't really push you into anything. just good people. thanks John and Sheryl Czesnowski.

My salesman Scott was fantastic. The best vehicle buying experience I have ever had. No back and forth for approval or playing games with the numbers. I told them what I would pay we came to within $500.00 the first time. Got it for my price.

Everything was great, but the details were slightly dirty

Preston Harper Thank you for the easy in and out experience on helping me get in the vehicle i wanted. If anyone is looking on buying your next vehicle look for Preston Harper he' s really helpful and on top of his salesman's expertise

The Service Rep was very knowledgeable and was able to get my vehicle into the shop for a brake inspection very quickly. Fortunately, no repairs were needed at this time.

Looking to buy a vehicle I recommend that ask for Leigh Bailey. He is a great sales man no hassle and no waiting. Experience was I went in that day and in minutes I was signing papers and driving out with a new vehicle.

I loved our service and salesman Martin Lynch at Autonation Burleson! We are now a proud owner of a new Ford Expedition!

Had the best experience purchasing our new car with Martin Lynch at Burleson Autonation.

Good service, I come here work all my car services and always get treated very well.

Skylar was a very helpful, patient salesperson. When we first came in contact she understood I was in the market yet but was just seeing what was out ther, and still took the time to answer questions and even went on some test drives. No fingers pointed but a piece of paperwork was sent to the finance company and has delayed things, like my finance company is recommending that I wait to change my insurance around until they have the final piece of paper. But other than that the experience was very pleasant.

Love my new truck great overall experience just waiting on a back door lock toggle that was missing. It’s been 2 weeks now and I was told they would have it before Christmas? Seems a little long I hope I get my present soon, lol. Donovan was my sales rep.