Recent Reviews from AutoNation Ford Burleson

I brought my Ford F-250 in for oil & filter service. While talking to the service advisor, he pointed out that I should rotate tires, and replace the engine air filter. I asked him how long this would take approximately 2 hours including a complimentary wash and vacuum. I then left with my wife to have lunch, (it was 12:00) and run some errands. Approximately 20 minutes after we left, I receive a phone call from the service advisor telling me that the truck needed a battery service because the terminals were corroded. I told him to have that work done. I returned at 2:00 pm and went to the service advisor for a progress report, he told me that my truck was being washed and would be out shortly. I went to the waiting room and waited for almost an hour. I started walking around looking for my truck when a young lady came and asked if she could help me, something my service advisor did not do. I told her that I was waiting for my truck and that I was told an hour earlier that it was being washed. She said she would check on it. About 5 minutes later she came to me and said that it was just now going to be washed. I told her to cancel the wash bring my truck to me because I had things I needed to get done. She did as I requested and I went to pay my bill. The bill was paid and I left. When I got home, I reviewed the bill. I discovered that the battery service that I was called about and gave permission for was not accomplished citing that they were out of battery cleaning supplies. I was very disappointed with this visit. First of all, my original service advisor only approached me when I first drove up. He did call me to get permission for the battery service. After that, he made no effort to update me on the progress of the work being done (or not being done). The lady who asked if she could help me (the only person who did so during whole time I was there) provided the kind of service I should expect and get from an Autonation service department. I got the impression that no one felt that my time is important. Next they call and ask to perform the battery service and then don’t do the work because they are out of battery cleaning supplies. Are you kidding me? I find it extremely hard to believe that an Autonation dealership level service department is out of battery cleaning supplies. I will probably not take my vehicle to the Burleson Autonation service department again, even though it is closest Ford maintenance facility. The lack of customer service was extremely disappointing. I am in the market for a new F-350 but I think I will purchase from a dealership that is interested in earning my business.

Fred Borland Jan 29, 2019

I have used this service center since 2013 when I purchased my vehicle from this dealership and I normally have an terrific experience, but this visit will be my last because of the unauthorized actions of the employees. When I arrived for my scheduled appointment my service manager was very friendly and I left my car for regular maintenance and a fuel injection service. A few hours later I was called and notified that my vehicle was ready for pickup, so I arrived and checked out rather in a rush because of holiday plans with family. Only when I was reviewing the bill more closely on my way home did I realize I had been charged for a brake fluid service instead of a fuel injection service--their pricing is very similar so the total didn't tip me off. When I tried to call the service department no one picked up the phones so I then tried to call the direct line of the service manager and was still unable to reach anyone. Finally, I called the mainline and spoke with Theresa and she transferred me to the service department and still no one picked up the phone. So, I then had to turn around and drive to the dealership to get clarification about the matter. When I arrived I spoke with the cashier and asked if it had been mistakenly billed or if a completely different service had been performed on my vehicle than I had authorized. He confirmed looking at it a brake fluid service had been performed on my vehicle. He was also thrown when I reiterated this was not a service I authorized and I had no idea it had occurred or why. At this point I was completely taken aback and asked if he could find out why this happened. He went and brought back the service manager who assisted me and she told me when they looked at my car I didn't need a fuel injection service, but instead a brake fluid service so she authorized them to perform the alternate service because "it was more important". No one called me to ask for my approval for this service or notify me that a different service was performed or why. An employee at this service center felt so empowered to authorize over $100 worth of work on my personal property. A service I might add which is not normally performed on a vehicle until 100,000 miles--I only have 50,000 miles. To say I am outraged is underselling it. This experience has left me uncomfortable ever returning to this service center in the future and I have advised my entire family who regularly use this center about the incident and have advised them to never return again.

Jami Sims Dec 26, 2018

My son called to say his tailgate wasn’t working. He was told to make an appointment and he did. We brought his truck in at his 10:30 appointment on May 18th. Ann Marie was our service advisor. When we arrived she Informed us that the tailgate was not part of the warranty as it was outsourced by Car Toys. I asked if we needed to take it there and was told that Ford would do it. I asked her to call with a quote first and then she told us that the guy that does tailgates wouldn’t even be in until Saturday. So, I am not sure why she didn’t say that when we made the Friday appointment. So, after not hearing anything, I decided to call on Saturday afternoon late to see what was going on. I was told it hadn’t even been looked at and it would be Monday now. So, Monday afternoon rolled around and again I had to call because I wasn’t hearing anything and the car had now been there over 3 days. Ann Marie answered and said it should be next up to look at. I told her we were coming to get the car at the end of the day even if it hadn’t been looked at. Ann Marie did call us around 4:00 on Monday just to tell us that it was the actuator on the motor and we would need to take it to Car Toys to get fixed. Why didn’t she tell us that on Friday? We would have taken the car straight to them if Ford knew they weren’t going to fix it. Ann Marie states that we can come get the car and she is there until 7:00. So, around 5:15 we show up to get the truck and there is no Ann Marie and they act like it is a huge deal to go pull our truck around. Anyway, Ford had the car for almost 4 days. They never fixed a thing and I had to track our service advisor down every time because she was giving us no updates. We took the truck to Car Toys on Tuesday. After 30 minutes and $80 we walked away with the tailgate fixed. What a poor Service Department at Auto Nation Ford in Burleson. I would not ever recommend this place or this Service Advisor.

Kim Cordell May 24, 2018

The start of my experience happened in mid October. My car was hit and I chose to bring my car to Auto Nation Ford Burleson, instead of my normal body shop, because I also had a recall and warranty work that needed to be done. When we arrived at Auto Nation to put my car into the shop, we explained to RG, who works with the collision department, what was going on and that we needed the body repairs done first and if, only if, they could also do the warranty and recall work while I was in my rental. I wanted to kill two birds with one stone, but I knew I was on a timeline with the rental. RG stated that it wouldn't be a problem and we left the shop. So, I dropped my car off on a Tuesday and had not heard a word by Friday, so I called to get an update from Anthony. He stated that my car was almost complete with the recall and warranty work, which was not supposed to happen first. Finally, that Monday (6 days after drop off) the body shop, in Arlington, finally received my car. Dawn, at Auto Nation Arlington was very helpful in many of the issues I had with the insurance and rental car companies. A couple of days after being at the body shop, my insurance company told me that they would no longer be paying for my rental since it sat in Burleson for 6 days. Dawn, advised me to stay in my rental and assured me that everything would be taken care of. On November 3rd, I finally get my car back. I dropped it off in Burleson on October 17th. The body work looked great and I greatly appreciate the work they did on my front bumper. As I was pulling out of the parking lot, my car started making the same noises as before. My father-in-law was with me, and he went inside to complain. They had no loner cars, so I had to drive a car, that was in the shop for 6 days, and the problem was not even solved. On November 9, I received a phone call from Enterprise telling me that they had just closed out my account and my credit card was going to be charged $408.10. I was assured that my rental was going to be taken care of, and it was not. So, I have been in contact wit Conrad, in Arlington, to get these issues taken care of. The issues are still pending,but he has been in contact with me and ensuring that these issues will be resolved. Regarding my car not being serviced properly, my father-in-law spoke with Brandon Young who said I would be priority to be taken care of as soon as possible. My father spoke with him on Friday, November 17th and said that I should expect a call on November the 20th. I never heard a word and I called the Wednesday before Thanksgiving and Mr. Young explained that it was a miscommunication and ensured that they wold get me in on Monady, November 27th. I was able to get my car back to Auto Nation that Monday and they gave me a very nice loaner car, which I greatly appreciate. Joey, was very helpful and nice. I had received 2 letters in the mail once dealing with the exhaust and the other about fixing my window panel that was lifting. I asked Joey if they could complete these while my car was in the shop. He said they would. I get a call 2 days later saying that my car was ready. He said the problem had been solved and that my recall was taken care of, but that they were not able to fix my window panel because they did not have the "special tool to fix it. So, why did they send me a letter if they can't fix it? I picked up my car the next day and everything seemed to be taken care of, other than the paneling. Today, Friday, December 1, my car made a couple of popping sounds. It wasn't to the extreme as before, but there is still something wrong. So, in short, the staff that work there are all very nice, but the communication between everyone is terrible and apparently vehicles are not serviced here properly, or maybe it was just my car. I really hope that I am compensated the money that was lost, but at this rate, I am not sure I will see a penny of it. But, I can assure that I will NEVER bring my car back here for servicing of any sort. I will also advise my family and friends to do the same.

Cassi Rye Dec 1, 2017

Unfortunately, I need to update my review. The explanation is long so I'll apologize in advance & will leave my first review below. I also need to say that I have a history with Auto Nation Burleson (me and my extended family have purchased cars from them for a long time). Trying to make a long story short, we test drove a car last weekend. In an effort for us to decide & them sell us a car we arranged to test drive the car over a Saturday night & Sunday (their closed) & left them a check for what would be the down payment. We returned the car Monday, deciding to not buy it. They assured us they would stop payment (this is where we failed to cancel the check, trusting them because our history). They (actually their contracted check processing company) tried to cash the check on Wednesday (it was a substantial amount of money) and it bounced. I contacted them & they were great about reimbursing the overdraft fee and assuring us they would clear it up. Friday comes and they process the check again, (strangely another overdraft fee &) the check clears. We go up there and after plenty of heated discussion find out that we have to wait 5 days to have our money returned. To be clear, a check was writen to and cashed by Auto Nation Ford, with the deal falling through we were assured they would stop payment of the postdated check. We had to go to a third party for our money (they said they were unauthorized to contact their contractor) and we are told it'll take 5 days to recover our money. Also unfortunately, I raised my voice as we left, didn't curse but I was wrong. I want those 5 seconds back. My first review... I have dealt with this place for a long time, purchased more than a few vehicles from them & I keep going back. They haven't always been perfect but they have always made it right. If you go in, I would suggest asking for Robert Pierce, but most of the folks I've dealt with have been more than capable. I actually didn't even buy a car this time but I'm still on here posting about them, I hope that says a lot.

Zac Headden Nov 2, 2017

I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of the automatic transmission started giving me problems I took it in for service. Was treated like they had no idea what I was talking about and they would check the car out, adjust the clutch and say nothing really was wrong. Over a course of 1.5 years this went on almost every 90 days until they finally admitted there was a recall on the clutch system but it has to go totally out before they can replace it, and there are so many there is usually a 6 month wait but the car would still be drivable. Finally this was replaced. Now the car is six years old and air conditioning system is problematic. I take the car in for service and the young girl Ann had to be interrupted from the man (employee) sitting in her booth so I could get help. She was rude and could have cared less about helping me. The quote given to me 3 days later was for almost 4 times more than it should have been. I told them not to fix it and I would be in to get the car. When I arrived the woman taking payments had me fill out a 4 question rating. I asked her if this was for when I first took the car in or for now. She said oh for when you brought the car in to us. I answered all (4) as poor. And yes I was charged $100 just to be told my cooling fan was out. Back to the woman taking my payment, she hands me keys to a car and I told her they were not my keys. She said yes they are, I said well not unless you put them on a new key fob because this is not the key I brought in. She says well I think they are. I said ok well could you point me to the car they will start because if it is better than the piece of junk I am driving now I will be happy to take it. She then says just a minute. About 3 minutes later she comes back with my key and says here. I said ok could you point me in the direction of my car. She says it is outside behind that wall. I go outside walk up one side of the service lot and down the other and no car. I go back in and said you are going to have to come point my car out as it is not out there. She is obviously put out by having to get up off her butt and come outside and as she steps outside a tall skinny balding man, looks like a janitor is walking by and she says his name and says go find this lady's car and walks off. This man literally holds my key fob in the air and begins clicking the button. I do not have an alarm so he is obviously listening for a lock click. He literally does this for over 5 minutes and the car winds up being in the very back of the service lot behind a gated area, nowhere near where the woman had me looking. Seriously I will never come to this place for anything again. If I am stupid enough to ever buy a ford again it will not be from the Burleson dealership strictly because of their service department and having had to deal with them and their arrogance for six years now. I will go somewhere that values their customers whether it is sales or service. They have lied to me from the beginning of my service needs up to now, knowing full well the car was a big problem child and is now involved in a huge class action lawsuit for having treated thousands of customers across the United States over the clutch problem in this same manner I described above. Honesty and kindness would have gone a long ways with keeping me as a customer. Where you find your help out and your screening policy of hiring them leaves a lot to be desired. I am livid as to how I was treated 9/22/2017, and you can be sure you have lost my business; I will not hesitate to tell anyone about my experience and treatment from your dealership / service department. No my car was not under warranty for this AC problem, but you can look at my records and see I have always brought my car back to your service department for work and repairs and paid, simply because it was a Ford and because I thought the dealership I initially bought the car from would do me right. Shame on me for assuming you ever would or even cared. Jim & Jody White

Jody White Sep 25, 2017

We bought our 2014 Flex here early this year and were very happy with our experience. I had a couple of similarly equipped Flex's that I was looking into at Autonation Frisco and 5 Star Ford Plano when my wife found one with the options she wanted at this dealership through Ford's website. I was connected with Jonathan Jones in the new sales department, told him of the other vehicles I had found, and what kind of deal it would take to get me to commit to the drive. He called me back with a price I thought was reasonable based on my research. I was pretty emphatic that making the approximate 70 mile drive one-way from McKinney to Burleson for this particular vehicle was a big commitment on my part, and any changes to what we had discussed would result in me buying from the other dealer. I ended up arriving at the dealership at about 7:15 PM and was glad to see that the vehicle we had discussed was parked in front (with the same options as discussed!). The only added option that wasn't noted on Ford's web search was the front window tint (read on). Long story short, while I was fully prepared to walk out without making a deal, I didn't. I was fully expecting the typical "There's no way my manager will approve that - but I'll ask anyway" run-around, but I experienced none of that. Jonathan Jones was great and was very professional, and handled everything quickly. I honestly felt like the whole deal-making part of it had already been done over the phone, which was great. I have never left a dealership after buying a car and not had something that I could complain about, from the salesman, to the New Car Manager, to the Finance Manager...This time was different, in a very good way. The only thing that took a while was with the Finance Manager having to go over all of the extended warranty options. Even that was bearable, and I left feeling very good about the whole experience. We were also pleasantly surprised at how the dealership handled our front windows never being tinted when we bought the car. Our contract showed front window tint, but it was cold and storming on the night that I bought the car and we overlooked this work not having been done. We finally had the windows tinted this past week, some 9 months later, along with a replaced washer fluid hose, oil change and tire rotation. The delay in getting the windows tinted was our own due to the long drive, so they can't be faulted for that. They apologized for the oversight and put me in a free rental car. We rate this car buying experience a 5 out of 5. Not just overall, but in every aspect. Just wish they were closer to McKinney.

2015carbuyer1 Nov 2, 2015

I recently bought a f350 from this dealership while purchasing the vehicle was great the rest of the service has been horrible. When I bought the truck we went ahead and got the 5 year wheel and tire warranty as well and it's a good thing we did. I got the truck in April ND have already had 2 blow outs where the tread has started coming off the tires!!! The tires have loss of tread on them and should not be doing this. Anyhow the first time this happened I learned the warranty was only good at an auto nation ford dealership so after much running around d trying to to get the tire replaced because I was about 3 hours from where we bought the truck I had enough a day waited to take it back to burleson. I went on a Monday afternoon was told they didn't not have a tire and would order it and it would be in a couple of days later, before I went back a couple of days later I called and was told that the tire had been removed to the order because the service guy forgot to tell them it was for us and that it would have to reordered again. So then I called again on that ray they finally had the tire and I went and had it installed. Finally tire one fixed. Now last Saturday I was going to see my parents and the all to familiar feel feel came through the steering wheel I new it was fixing to happen again and sure enough got out to check and yep the tread was coming off another tire. So as I hobbled along the interstate looking for a safe place to pull pullover and change the tire bam it blew out on the side wall. And once again after knowing all the trouble the last tire caused I called set up and appt. To have the tire fixed at the auto nation ford where I bought the truck and was told to have the truck at the dealership at 830am and the tire would be fixed by noon. Now here I am driving back to my house and hour and a half away without the truck because once again the tire was not where it should should have been and will not be fixed till this afternoon. On top of all of this I am scared to drive the damn truck anyway because I have had 2 blow outs just months after buying the vehicle and worried about my safety driving the damn thing at any speed down the highway. I mean damn if we just got the thing and already d the tread come off 2 of the 4 tires it seems someone should have to be held accountable for the faulty tires. I mean what if another blow out causes me to wreck and cost me my life then what??? Then I hope auto nation ford burleson feels extremely guilt for selling a vehicle with faulty tires to a person who lost their life!!! The Auto Nation Company needs to fix this issue before life's are lost!!!

Nicole Vajdak Godwin Jun 10, 2015

My wife and I went in to look at the new mustang and were in a buying position so we decided to go check it out and see if it was a good fit. Arriving at the dealership we were confronted by a sales person who I didn't find out what his name was until we were in in office. We asked to look at a certain color mustang and he was too lazy to move the car behind it in order for us to test drive it. He asked if we just wanted to sit in it. Who just sits in a car and then decides if its a good fit? Not too many people. So I was just assuming since we were a younger couple he didn't take us seriously. So after I told him, well if my wife loves the car were going to purchase it, then he changed his mind. After test driving the mustang we felt it was a perfect fit and decided to work the numbers. What they didn't realize is, I actually work at a dealership and know how the process works. After telling them what I wanted for our trade which was meeting them in the middle the sales manager Robert Howard who I could tell was new and unexperienced was very unprofessional. After my final offer was made he wasn't too happy with it and I could hear the whole conversation between the sales person and him. "No, I don't want to meet him because all im going to do is embarrass him in front of his girl" said Robert Howard. I spent 9 years in the Marine Corps and I was not going to be embarrassed or treated that way by a so called professional. So disappointed with wasted time and how they weren't willing to work with a veteran my wife and I left the dealership. The only thing that brought us back was the General Manager apologizing for Robert Howards actions and gave us the money we wanted for the trade. Im a pretty laid back guy and just wanted to be treated with fairness and dignity. For the record the only reason I entertained the idea was because of the trade. The saleman didn't know anything about the car and never introduced himself. Wasn't a very pleasant or memorable experience for my wife and I. This should be a fun and memorable experience getting a new car, not what we were put through. So do your research and find the right dealership!

Magz8 Jun 7, 2015

Mustang owner Jun 7, 2015

It's been over a 2 months since i purchased my 2012 Fusion. I felt it time to share my experience. I initially was contacted after inquiring about another vehicle at an Autonation located a couple hundred miles away. After deciding that wasn't the vehicle i wanted to pursue i decided to go in and see what they may be able to find which was the 2012 Fusion. When i shared what my expectations where on the vehicle and what i prepared to spend this seemed to be the only vehicle he had to show. I test drove the car and was given a chance to keep it overnight to really get a feel for the car. Once i made the decision to purchase the vehicle then it came down to price and what was needed to make the deal. This is where i was diss-satisfied with how everything was handled. My expectations where to have 2 key's (they only had 1), the code to the door, and to fix the power seat. I was initially told I would have to purchase a 2nd key, along with paying $75 to have the code pulled for the door. My initial thought of dismay on having to pay a FORD dealership to get a code was my business here was done. During my time with it, a quick google search determined where i could get the code. The salesman was also able to have the car changed to a CPO which came with 2 key's to solve that issue. The next problem i saw was that the salesman told me that the seat would be fixed under warranty that comes with CPO. What he didn't tell me, didn't know or played dumb was that while yes CPO vehicles come with a warranty it would not have covered the seat to be repaired. This was an additional cost of course.... I will say the salesman was professional, courteous, and willing to go the extra mile (after you say no). If you are going to Autonation Ford in Burleson expecting to have any different of an experience than a typical dealership you are not so be prepared. Also something that has also been talked about is there excessively long wait to get in Finance. This is something that Autonation should really look into resolving as it appears 3 or 4 guys cramped in a small space in the back isn't getting recognition.

Fusion Apr 20, 2015

I purchased a new F250 from Autonation in Burleson. I knew what I wanted when I went into the dealership, but they did not have one in stock. That was expected because I was picky about the color and some of the options. I met with a salesman, Craig, who was very helpful and said he could find me what I wanted. A short search and he found what I was looking for at another dealership and he said they could get the truck from that dealer for me (not an Autonation dealer). We haggled over the price a bit, but the negotiations were friendly and I got a fair price in the end. We then haggled over my trade and on my second trip to the dealership they agreed to the price I wanted for my trade. Once again negotiations with Craig were friendly and not stressful. The dealership matched the rate my credit union would give me so I signed the papers that night and bought the truck sight unseen due to scheduling conflicts the next day. The truck was to be picked up from the other dealership the following day so I could get it quickly. The next morning I got a text from a sales manager that says "if we can't get that one done do u have another color?" No other explanation, just that question. I replied by saying that I already bought the other one. I never got a good explanation but somehow Autonation in Burleson sold me a truck that no one confirmed they could even get and the other dealership already had it sold. FRUSTRATED was an understatement. Had it not been for Craig the salesman, I would have been done with the dealership. I had to make a couple more trips to the dealer for them to find me another similar truck, but they did, and they had it ready for me the following day. Overall the experience was frustrating, but a good salesman made the deal worth it. Craig was always accessible by phone or in person and I could tell he was trying to make it right. The sales manager, however, never provided me with an explanation of what happened or even acted apologetic. She seemed a bit frustrated with me for being picky about the second truck because she was having a hard time finding one similar to the one I thought I had already bought. The financing part was completed quickly both times so there were no complaints there.

Craig H. Oct 21, 2014

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