The “advisor” Clyde was very rude to me and my husband. This “advisor” was trying to charge me $70+ for an oil change. When I purchased my vehicle I was told I could go to any Ford location to get my oil changes done. This “advisor” apparently couldn’t find my vehicles information in the system so was then trying to charge me and the way he handled it was very unprofessional. He was extremely rude in the way he spoke to us. His trainee Fernando was more professional than him. I quickly called the Ford location where I purchased my vehicle and they confirmed that I could go to any Ford and get my oil changes. Clyde, get more familiar with your system because you sir are wrong in the way you treated me and my husband. If you can’t be nice to people you shouldn’t work customer service.

No surprises, straight forward deal, Ford Burleson took care of all the details. Highly recommend them if you're in the market.

Angela was knowledgeable of what had to be done to get me in and out of the service department with a sense of customer satisfaction

Best car dealership in Texas. Great service department.

I had the best service yesterday! I took my car in for an oil change and tire rotation! The service drive was quick and kind on in take and pick! They were able to complete my service in a timely manner! Thank you for an amazing experience!

Great customer service and friendly staff.

Goood experience. Friendly and understanding people who answered all my questions.

Had oil change done today with no issues

I received prompt and efficient service for a split tire. Kip was kind to explain the process of checking my warranty for road hazard coverage, then ordering the replacement. The next day, it arrived and was put on. I am a satisfied customer.

It's not that they did a bad job, they just took too long to do it. We had a 9:00 appointment for an oil change. At 11:30 we still did not have the vehicle back. I have no idea what the issue was. I can get an oil change in 20 minutes. We had to go ask what was going on before they said the oil change was done and could the do the recall work now. How long we asked? Another 30-45 minutes. No. Because 30-45 minutes might turn in to 2 hours. This was two times in a row we have had issues. If we have them a 3rd time, we have bought our last vehicle from this dealership. And then at checkout they had the gaul to say, if you are going to give us a less than perfect rating on a survey, please call this person first to see if we can get you happy. Why would I have to call them when they are the ones causing the issue? Try to get me happy now, not based on if I am going to give you a bad review. Does that mean you only try to make those happy that you have wronged if they are going to complain about it? You should be trying to make everyone happy if possible.

I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don’t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn’t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn’t get one. I called back again, 2 days later, and got an appointment “with the camera guy” allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn’t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn’t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn’t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.

I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don?t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn?t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn?t get one. I called back again, 2 days later, and got an appointment ?with the camera guy? allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn?t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn?t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn?t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.

Time waiting was reasonable. Clyde explained everything that was happening and what was to be done next time.

My experiences with Autonation Burleson have been very pleasant and worthwhile. I give most of the credit to Mr. Aaron Cross/Sales Representive due to the fact he listens to his customers. He isn’t pushy and does not try to sell a vehicle that isn’t right for his customers. Mr. Cross’s attitude IS customers first. Once a vehicle and pricing has been settled upon, the finance manager also listens and understands the desire of the customers.

My back up camera is still not fixed.

This is Pat Johnson. I took my 2016 ford explorer to get her 100,000 mile check up. I also had a check engine light on. I did not hear a word for a week. I calked. Nothing had bern done yet. Do, they looked at it. Told me how much it would cost. I said fix it. Now, comes the second week. Still NO word so, I called again. Oh, it will be ready thus afternoon, guarantee. I wait all day. Finally get a call at 6:45 in tge evening, "your car is ready". I told them I would be there first thing on the morning. So, after having my car for 2 weeks, they did the job in ONE day. They knocked off about 109$. I still paid 1800$. If this is your idea of customer service; you won't have anymore customers to service. I bought my car there new in July 2015. Paid cash. It will be a cold day in hades before I ever do business there again. Better to go to Firestone to service your car.

My husband became upset because the coordinator stated they were entitled to keep the car until the end of the day for a tune up, which would have been six hours. Then was told the car was being worked on, when in fact it was not yet brought in to the garage. All this for a scheduled oil change. That was a inconvenience but the hostility and tone from the service coordinator escalated the situation. Clyde berated my husband, made a series petty comments, including other customers in making passive aggressive comments while I was sitting there making this experience a hostile event.

The service was very prompt and fixed my car even without an appointment. I really appreciate the good service.

Very good.

Have seen vast improvement from past service experience. Seems to be better organized and has much better flow to the service process.

Thank you AutoNation Ford for making my experience of purchasing a vehicle so easy. Y’all were awesome !!!

Kip was great, explained everything in detail. Service was taking care of in a timely manner. Good experience.

Great service..

We went in to see what are options were as our lease was to end on 12/30/2020. Craig Parr was Outstanding in giving us our Options and as it turned out the best option was to turn in our 2018 Flex SEL and to purchase a 2019 Flex Limited., which was in the color my wife wanted when we leased the 2018, 3 years ago. Go to this location and see Craig

Aaron Cross is the best sales agent we have ever done businesswith, will definitely use him again.

Easy to work with and honest.

Thank you AutoNation Ford Burleson for a good price! And, along with that I got the worst customer service experience of my life lasting for days starting on Oct 29th and finally ending Nov 3rd. It was filled with miss-information, false information, miss-leading information, incomplete information, broken promises and down right lies! I was filled with anxiety, stress, uncertainty, anger and fear that the ordeal would never end and I would never actually receive my new Escape I that paid you in full for $21,800.00 via cashiers check on the 29th. Thank you for the opportunity to vent, I NEEDED THAT!! BTW, you fellows are great at passing the buck and/or throwing your peers under the bus! Feel free to pass this along to Fort Lauderdale.

Every thing was fine.

UPDATE: I FILED A COMPLAINT WITH THE ATTORNEY GENERAL FOR ILLEGAL TRADE PRACTICES Run! They lie, evade and deceive! Robert Young was a horrible sales person who was lazy and full of lies and evasion! Tim Bandola in finance will sneak in backend products without you knowing, if you make the mistake of trusting them. Signatures from blank ipad show up on documents you never saw. Finance director, Mike kept the lies going. I don't know how these people sleep at night! Gave them the chance to make it right, they didn't, so we will deal with corporate, trade commission and consumer protection. Waiting on cancellation documents to get rid of vehicle protection package that I never approved. I wonder how long that email will take. I've never been so disgusted by anyone in my life until these people at Autonation.

The 5,000 mile service found all well with the F-150. In these troubled times one does not need trouble with a vehicle. I trust mine to factory trained people..

Excellent friendly customer service! Very impressed

Did a good job finding a part for my truck . I know because I called them for updates. I even called Ford . I thought that might help. They found a part from some other Ford place after calling a zillion people. Good job.

Used the Ford Pass app to schedule our first oil change. Showed up at the time and waited. We were out in 40 minutes. Well done!

The only thing AutoNation Ford in Burleson is good at is nooooot!!!! communicating with their customers... Around a year and a half I've been waiting on them to give me an answer about a paint issue... Horrible customer service......... And I mean horrible..... From the general manager to customer service all around horrible service... Ford makes a great vehicle... Just don't buy it from here..

Was I waiting room waiting for my car to get taken care of,over hear them tell this lady her brakes needed to be changed out after the man left she called the machanic what they said he told her that the brakes were change out 3 months ago when her husband brought it in he told he to bring the truck by the shop she was upset,I don't like a company that trust to take advantage of people,then they came to me said I needed an air filter and cad filter,I told them I would do that at home.bought both filter from auto shop then took air filter out,it was almost as clean as the new one.people beware .they take advantage of people.i don't even have 20,000 on my car

This is my second vehicle to purchase from Michael Barrow at AutoNation Ford Burleson. He is incredibly easy to work with and very helpful. I found a price and a vehicle I wanted from another dealer and asked if he could beat it or not. Michael could and did. I highly recommend him to anyone looking for a new Ford vehicle.

Had a problem with airbag light on continuously. Went to Auto nation to check it out. Told me what was wrong with it and the cost to fix it. They said they had to order the part. I left and didn’t hear from them for several weeks. Ford Motor Co. sent me a questionnaire asking if my problem got fixed. Told them no, it hadn’t. Got a call from a Linda Bogata at Auto-nation asking me about it. Told me to bring it in to replace the part and she cut the cost almost in half of the original quote. I left my truck for the day and that evening picked it up and left satisfied it got fixed. Linda worked hard to get this done and I appreciated this very much. Auto Nation can get the problems solved if they put their minds to it. I don’t think I really had to fix the airbag light on the dash. Auto nation told me it couldn’t pass inspection but I took it down the road and had no problem getting it passed. So go figure!!! I’ll go there when I need to change my oil next time.

This is the second vehicle I?ve bought from Michael Barrett and I plan to keep coming back to work with him. I simply find what I want for a price I want and see if he can match it. Both vehicles he not only was able to meet it, he beat it.

Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.

Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.

This place has really gone bad since switching general managers. I have bought seven cars from them and it?s time to go somewhere else

Called ask if they could do oil change.said bring it in ..they did a great job ..didn't take to long..very happy with this visit..thank you..

Excellent service..Matt Masters, service advisor, explained thoroughly what would be done to my truck and when it would be completed. Will definitely return here for any of my maintenance needs in the future.

Very friendly. Got us in to a nice car to where other people couldn't

Easy straightforward transaction with the best price.

Super professional and respectful of my time. Made sure everything was done right and not just adding things to fix to make extra money!!

Thanks Craig Parr for making it happen, easy and flawlessly, getting my pick up upgrade. He followed up and was upfront about the details pertaining to the truck I had picked the night before. Autonation does not sell broken vehicles, they made sure my Ford F250 was up to their standards before i drove it off the lot. Craig made sure the transaction went smooth and fast. The thing I admired most was his honesty and professionalism, he always answered my questions and advocated for me in getting a better offer for my trade in. Autonation Ford Burleson has gained my loyalty!

Always a pleasant experience with the Service Department. Top notch friendly staff and better service than at other dealerships.

It was good. Took a little longer than promised. This dealership has always been good for me to deal with and always makes good on their promises

Every time I have contact with them I wind up being spammed, and most of it gives no ability to opt out. I also received a spam call from the sales manager while my truck was in the shop and they knew I'd answer the phone. This review is in response to no less than 3 requests for a review after having to take my truck to them on a safety campaign. They asked for it, they got it.

every one was very courteous . They went over and above to repair my radio

The place is a dump and they will spam you to no end every time you do business with them including begging for reviews. I've gotten no less than four requests based on 1 service visit and no ability to opt out not t mention being bothered by their sales manager on the phone while my truck was in their shop. You figure he knew I'd answer the call under those circumstances? I'll go somewhere else anytime I can. The Service writer was actually a pretty decent guy.

My service advisor is the best!!!!! Very friendly and honest service.

Horrible experience not only did I get hung up on my vehicle was in there for totally different time before and they can’t seem to find anything wrong according to them or they can’t replicate it seems to be the ongoing excuse and then when I finally was able to speak with the service manager he mixed up my vehicle for another family members vehicle and they own a Ford F-150 so please tell me how do you mix up an suv and a truck big difference I will not be returning my vehicle to Autonation ford Burleson

Helpful employees and fast service.

I bought a truck from Burleson location and had nothing but problem after problem with them. Our salesman told us several times to bring the truck back in a week to change out tires because the ones on were dry rotted. I called him a week later and kept getting the run around. My husband got involved and the salesman Arron, told him to call other dealerships to see if they have tires in stock. When my husband did so, the other dealership asked why the customer and not the dealership was calling. The dealership has to put in a request. Arron, was pushing his job off on us. My husband and I went to the dealership to get some answers and we then dealt with a supervisor Tim. He looked at the tires and said, “ what’s wrong with them”? Even Arron said these tires are dry rotted and their warrant doesn’t cover dry rot. The warranty was purchased extra because of the concern of the tires. Now we find out it dosent cover dry rot. Tim said he has dry rot on his personal vehical and drives it around and never had a problem. Tim says to my husband and I , “ how do I even know these are the tires that came with the truck?” I was floored! He was insinuating we were trying to pull a fast one and being dishonest. Our salesman Aaron was standing right next to him and said nothing. Tim could have found out a number of ways if those were the tires and he decided to question our integrity instead and then told us there was no need to get frustrated. We go back inside and Tim comes back and says Arron never said he would replace tires! Says we have two options, take truck as is or give it back! I’m blown away! I pushed the subject and then was asked if we had proof and thank god my husband decided to start texting because otherwise we would have no proof at all. So now they see there is proof. Arron comes out and wants my keys with an attitude and I asked what for and he gave me more attitude and said he’s gonna change out the tires like he said he would. I didn’t know. His supervisor just told me they weren’t gonna do it. I’d like someone to explain what’s going on. Arron comes back later pulls his phone out and says he has nothing to his he said he would change the tires. Well someone is lying because Tim said that Arron never said he would replace tires. Tires get Changed and a short time later I get a nail in my tire. Well I go to see what the tire warranty covers, and I realize, they’ve never even emailed the paperwork of the truck purchase to me! I asked for a hard copy the day of, and they said no we email it! They never did. So now i had to make several calls up there just to get it and trying to get them to understand I have a tire warranty. The woman I spoke with Linda, after calling her twice to get paperwork, told me to call her and remind her the next day at 10. I’m sorry but I’m at work. Why do I have to stop my job, to call her to tell her to do her job? I called her in the afternoon to see if she got the paperwork, and she’s says to me, “ oh you were the one I was supposed to get that for” wow. Why do I have to go through this to get paperwork for a vehicle I purchased? I call service center because I have a nail in my tire, and the lady says the car isn’t even in my name in the system! At that point it had been like 3 months. Then she said I had no warranty which is not true. Fast forward a few months later I have another nail and went back and had more issues. I wait two hours and finally I ask what’s the status, and a couple mins later, what do you know, it’s ready and I believe it had been for sometime and I was just waiting for no reason. They fail to tell me they just patched one tire and didn’t have the other in stock for the other tire that had a nail in it until I asked. I would have driven off thinking both tires were taken care of. I just went to a different auto nation. I live 3 min down the street from Burleson location and I will NEVER step foot in there again, and apparently listening to other customers waiting, I’m not the only one. I will gladly spend the extra time and gas and go to a different AutoNation. Completely unacceptable, worst customer service I’ve ever gotten and I will be verbal about my experience with anyone I know who’s looking for a vehicle. Update. Just found out from other dealership, the item wedged the the tire didn’t even require a new tire. They pulled it out. I went through this ordeal for nothing.

Sandra in the service department does her job very well.

The first time we went in, the salesman was juggling two different clients (us and another couple) despite that we had scheduled an appointment. We left and came back a day or two later, bought a truck, paperwork took forever, finance guy kept trying to sell us warranties we didn’t want. The truck was in the overflow lot and had to be driven in to Burleson and they changed the pickup time 3x on us, and they didn’t have the spare key FOB, which evidently is locked away in a mystery box no one has the combination to. Then my husband gives it a once over and notices the weather stripping on the ds door has a gouge in it. On the drive to dinner we notice the alignment is bad on this brand new truck and we bring it in for that. I will say that the manager handled it quickly and was very helpful on this issue. More waiting, like a week or so goes by, no word on the weather stripping and key FOB, so we physically go in and finally the salesman says it’s on order, schedules us an appointment with the service department. Get that done and think we’re done with the dealership. Nope! Have to go pick the license plates up because they didn’t mail them. Worst buying experience ever, if we weren’t desperate for a vehicle we would have walked away after the first encounter.

Friendly, efficient staff & sales personell. Great service & convenient location.

This place is a complete joke. They tried telling my elderly father that they checked his rear brakes and he needed them badly when they never took the tires off the car to inspect anything. We checked the brakes when he got home and they were perfect. Then they wanted to charge him $2,100 to replace belts and hoses when we bought the parts for less than $100 and did the job in about an hour. Will not be going back there anytime soon.

I bought a 2020 Ford Explorer here in May 2020 with Aaron. He was AMAZING!! However, I had trouble with my window, every time it would roll down it squealed. I took it in and had an appt with Matt, whom I never got deal with. Clyde was amazing and took excellent care, even going so far as to communicate with me through text. Now there is a recall, for which I was also scheduled with Matt, and ended up getting someone else. She didn't seem super willing to help out and after taking a day off of work was brought back in and asked to bring the car back Monday. When I inquired about a loaner, she said they didn't have one, but she would work to see what she could do on Monday. I brought my car back yesterday, Monday, and she came and got my car and keys. When I asked if I was going to have to find my own ride, she simply answered Yep. Then while waiting to my ride, I overheard her tell the mechanic when he asked what needed to be done with my car, she informed him it was a recall and when he walked out the door, she stated "But not one we are doing today." She just seemed put off. I now don't have my car for two days and I have two little kids and a job I have to do and it's stressful trying to make car pool arrangements. If there are no loaners, I understand that, but it seems no effort was made in order to get one for me. After all, this is a recall, not something I did to my own car.

I had my vehicle (which I had bought from this location the beginning of the year) towed here two weeks ago because I had transmission issues and was stranded on the side of the highway. Given it was a Hyundai , I knew they weren’t really able to work on it since it isn’t a ford although I did have the warranty through them so I was sure they would work with me. Being understanding, I knew they were probably going to have to send it to a neighboring Hyundai dealership to get worked on. Since it’s arrival at this dealership I was only told once that they were going to send it off to get worked on although every time I‘ve called since then I’ve only been Either told the person doesn’t know or transferred over just to be prompted to voicemails and even after leaving them no one has called me back to give me any update on my car. It’s the most inconvenient thing having to get rides back and forth not knowing how long this is going to keep up.

Very unprofessional the salesman I worked with did everything he could to sell me the car but after deciding against it , BECAUSE I AM THE CUSTOMER AND I CAN BUY WHEN AND WHERE I WANT. He called me and said” You work in sales so you know exactly what you did here.” I have worked in the car industry for 6 years and have NEVER made one of my clients feel bad or wrong for taking my time THE CUSTOMER comes first. Your LUCKY I didn’t post your name on here. Very bad customer service. WOULD NOT RECOMMEND.

Service department lacks communication tremendously. It’s been a week and I’m still waiting on a call back. They had my car for 3 weeks. I called just about daily for an update. Didn’t get a call back until it was time to pick my car up. I picked my car up on a Tuesday and by Wednesday of the following week I had the same light come on/same issue. Let me also state, I started having this issue a month after I purchased the vehicle. Talked to Matt in service and he was going to call me right back. That’s been a week. Still no call back from anyone at the dealership. Was my first time purchasing there and likely will be my last. Communication goes a long way. Unfortunately this dealership strongly lacks In that field unless They’re getting your money 🤷🏼‍♀️

Had appointment. Got in immediately. Pleasant environment. Polite people and quick service.

Very friendly and answered all my questions. Did some warranty repairs I was not aware needed.

The service was very professional . Matt in service was great

Great job my the team at Autonation Ford service Matt M and Clint all did a excellent job! Keep up the great work guys! Randy G

AutoNation in Burleson has always giving me A-1 service on my 2017 Ford Lariat F-150! Their always courtesy and attentive to any cares or questions that might have. I really enjoy utilizing the free WiFi service that is offered while waiting on my vehicle! I always feel comfortable and secure driving off in my vehicle after each and every servicing.

Matt was easy to work with even though it took three trips and long waits to get my GPS updated. I’ve bought three vehicles from this dealer but won’t again!

Had the car serviced and the staff was outstanding.

Fast and friendly service

We kept hearing a rattle upon starting our F-150. Made an appointment but missed it. When Matt called to reschedule, he listened to our issues and explained what he thought it could be. Matt took the extra step to make us happy and feeling comfortable with leaving our truck for almost 3 weeks. We got all the recalls done and the issue fixed. Very Happy with the service, commitment and quality of work done!! Great job Matt and team. Thank you for a job well done 👍

Took over an hour to change oil even though I had made an appointment. Also at last two oil changes I was told that I needed a new air filter, I requested a new air filter along with the oil change and they did not change the air filter.

Very good attention to detail. I am happy with my purchase and experience.

Worst service ever. Better service in a dungeon from madam muzel!! Should get advice and lessons from DMV. Go somewhere else. Peaceful protest needed here.

Made an appointment for 2 pm. Got there a little early for my oil change , around 150 pm. They took my truck back right away. I was there finally getting paperwork where they had finished a few minutes after 4 pm. By the time I found where they had parked my truck, and a couple of employees were helping me look, it was 405pm. By the time I got someone to remove the little sign on top that said, “ CUSTOMER IS WAITING, “ I finally got to leave at around 415 pm. Pitiful!!!!!I’ve traded with them the last two cars. Don’t think I’ll ever go back.

If you need a newer vehicle look no further went to autonation for burleson on 8*21*20 thank you Michael barrow for going out of your way to fined me a viechle to meet my needs and budget also a big thank you to Robert palford for making the financial part so easy thanks to both gentlemen...ps don't deal with Preston that is all I will say cause I'm a Christian man

BEST ever! I will recommend this dealership to anyone.

sales and service are the Best.

Great buying experience awesome salesman gave us a great deal.

The Staff was very friendly and helpful. Overall it was a very nice experiance.

Apparently appointments don't mean anything. It feels like the doctors office where you have an appointment but its always way later than the appointed time. Appointment was at nine. I was told the mechanic wouldn't even be here until 9:45 after I had already arrived. I will find another dealer to work with. On the Second trip, after sitting for a while i was told they don't actually have my part. I was hoping auto nation would redeem themselves on this trip so I could change my review to a positive one. Maybe I'm just unlucky and everyone else is getting great service. Don't need to talk to a manager or get a free oil change (already paid for that when i bought the truck) just want my brand new fifty thousand dollar ford truck fixed.

I have a fleet of trucks and this dealer in particular takes excellent care of our company and makes sure everything is always in tip top shape! They understand that the down time on our trucks is very taxing on our day to day business and they make sure that it is kept to an absolute minimum every time!!

Service department is a joke, the way that the 2 men talked to my wife not knowing I was on the phone is not acceptable. This is the reason we have bought our last 4 fords from waxahchie and Cleburne. Absolutely worst service department.

People are friendly and helpful. Service was very good.

Always fast reliable service. The service people are great and courteous

All was great and fare

Craig Parr is the man took care of all my wants and needs buying a vehicle, very informative and hassle free service Thanks Craig!

Fast service about 1 hour for oil change.

Initially easy process, however, once the documents were signed and I’m awaiting shipping details, the dealership has had zero communication or updates... and it’s been one week. Apparently all car dealerships are the same, terrible.

They paid a decent price for my pickup, but it was SO SLOOOOOWWWWW. Do not go there if you don't have several hours of your life that you can spare.

staff was very friendly

We are very pleased with our experience of purchasing a new Ford F150 from Autonation in Burleson. Craig Parr was outstanding in explaining the details of the transaction and helpful in all aspects. This will definitely be our first stop when we purchase another vehicle.

Great selection and price. Quick, easy transaction! Will buy from again.

The service department provided NO service! Vehicle was scheduled for repair and they predicted that it would be ready within a couple days. Fast forward a week and a half later, they still had not even received the parts for repair. No one bothered to call me to keep me abreast on the status of repairs. No one would call me back. No one would even answer the phone when calling. Kept getting transferred to no avail and Kathy had the worst attitude. Even though they provided a loaner, I still prefer decent customer service over anything else. I would rather take my business elsewhere and be showered with exceptional service versus dealing with these discourteous individuals. Larry, David, and Kathy were rude, unprofessional, and lack customer service skills. No one bothered to ask what they could do to make my experience pleasant and to keep my business. HORRIBLE service managers and staff whom lack the basic knowledge of customer service. How ironic is that?! -Dr. Murphy

they done a great job

If you don’t have perfect credit don’t go here they want to rip you off or your trade and try to get the highest payment possible to get you to leave were calling me every 5 minutes till I got there until they found out my credit was not perfect now nothing what a joke

We had the worst experience here. Horrible, lazy, and rude! The service department that is. Don’t take your vehicle there, and don’t deal with Matthew! He ignores your calls and emails, sets you aside until he is ready to deal with what you need. Seriously drive down the road to another Ford place. Don’t waste your time.

Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!

Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!

Friendly staff clean showroom.

I always receive courteous service & the results are what I want.

Fast service, great customer service! We will be back. Thank you so much.

Called for appointment, got appointment and called in to inquire about whether a loaner car would be available. Was told they would call back. next day...no callback....called again, because appointment was next day. Was told AGAIN someone would call back. no callback. found out they use a call center for appointments and never spoke to anyone at actual dealer. Drove in the next morning ..only to find out they didn't have us setup for an appointment. Was told we would have to reschedule. Left.....ultra frustrated, called dealer in Cleburne, made appointment, took in car... in and out same day...great communication and service at that Ford dealer

Clint Maldanado was extremely friendly and listened to me very well while I showed what I wanted. He was able to find what I wanted all the way from Alabama! I absolutely love my new F-150!

Never doubt it sorry that they won't take care of our vehicles

Scheduled a service appointment a week in advance after a check engine light came on. Dropped it off 8:00 on Wednesday morning. Did not hear anything....I left 2 voice mail messages for my service technician Matt which were not returned. The guy stated, "Didn't you hear that it could be 24 to 48 hours before it could be serviced?" No, for three reasons: 1. If I had heard that, I wouldn't have left it in the first place. 2. Doesn't explain the un-returned voice mail messages. 3. Why would I have to make a service appointment a week in advance if it was just waiting 24 to 48 hours to be serviced? Took my vehicle to another auto repair....diagnosed it and repaired it within half a day. Even with Vehicle Protection Plan, I would rather pay for repairs than have these incompetent people touch it. Also never got our referral card when buying car for $100 even after follow-up. Will never use or buy from AutoNation Burleson again.

Matt Masters in the service department did a wonderful job ensuring that my vehicle was taken care of from top to bottom. He also went above and beyond to provide me a detailed explanation of everything that was done to my truck by the service team. Thank you Auto Nation Ford and Matt for a job well done!

Ask for Clint Maldonado! Great service and made the purchase an easy process.

My experience was great. My sales person scott was courteous. And provided great service will definitely be recommending these guys to my family and friends

Always great service at AutoNation Ford in Burleson with special thanks to David Nelson for always taking care of me!

Craig made the car-buying experience very seamless and easy. He didn't waste our time and was very knowledgeable. Highly recommend him to anyone looking to buy a car!

Went out of their way to find the right truck for me.

Matt Masters went above and beyond. He made my experience wonderful. I will recommend this dealership to all my family.

Very hassle free experience. Craig Parr is great to work with!

Very nice associates working there, courteous. Makes it easy to return.

Great people that helped, repaired problem, and were courteous. Thanks, Marvin

Part department was slow. They had one guy there trying to work on people's cars while a line was waiting. Ridiculous if they want parts installed send them to service or at least take care of the rest of the customers first!!!

Had an oil change appointment at 3:30. Was there a little before appt. It was 4:00 when service dept. finally started on pickup after coming off break. Got it done at 5:00. Asked them to check the low tire light sensor. Don't know if it was replaced or not because it wasn't on the bill. Just have to wait and see if it comes on needlessly again.

I came in at 4:45 on a Sat. My only fob was ran over (freak accident) They were so quick to help me and had me out the door in about 30 min. I appreciate sense of urgency they demonstrated for my situation and even offered a coupon they had running at the time.

We Loved the new 2017 F-150 we bought. Since we posted this review...We have paid off our truck and have had a real hard time getting ANY of the managers to get TYLER in finance to get our refunds due. HE does not respond to emails or calls and it has been the WORST experience so far. We were in the market to buy 2 new vehicles and TYLER lost this for this dealership. GREAT at first- TERRIBLE finish out..... We will never return or refer this company!!!!

So, let?s set the stage: I do the responsible thing and set an appointment online. I provide very in-depth notes on a few issues my vehicle is having. I show up at my scheduled time and drop the vehicle off. This was 9am on a Tuesday. No communication until I call to get a status update later that afternoon (and by the way, the phone number listed on the appointment reminder is not a working number) After I finally get someone to answer the phone, the service tech says ?it will take 2 hrs to fix, and we can?t start without you agreeing to the work?. So, a little pissed that I?ve essentially wasted a day now, I agreed. And who knows how long they would have waited to start the work until I called them. Next day, nothing heard from the dealer, called back at 12pm, was told someone would call me in 30 minutes. Nothing. Called back again, at 130 pm, was told the same thing. Still nothing. Called again at 3pm, was put on hold, then the advisor leaves a voice mail from another line, and could have just found me on hold and answered all my questions. So, overall, despite me having an appointment, it took the amateurs 2 days to complete a less than 2 hr job that I had an appointment for. They failed to set expectations, they failed to communicate, and also charged me for a portion of the work that should have been covered by my factory warranty. Unless it is a dire emergency, there is no way in xxxx I?d ever go back there. They are horrible. If 0 stars was an option that?s what I would leave. Do not go here.

I brought in my Ford Fusion for an oil change. It was a quick and professional experience. Matt at the Burleson location was great.

If you pay off your car early beware- TYLER LANKFORD in finance will drag his feet, not answer his phone and will not answer his emails with a response. We finally got a hold of him and sent him what was needed and he still never keeps you in the loop- and if you ask for a manager, It feels like they just hand a phone to a guy that will see what he can do... This place needs new leadership.... Lost a 2 car deal from us and will never refer you either.... Local buy not good here

Service team accessed my needs and determined I didn't need one of the services that I initially thought was due. They could have easily performed that service and charged me for it. Instead, they did what was right! Thank you! You don't see that very often.

Love my New Ford Edge. It is everything I was looking for.

Good sales dept. salesman was thorough. Respectful of my time.

I had an appointment for an oil change and after waiting an hour I see my truck parked in the back and asked if it was complete and why they had not contacted me. Found out when I complained they had not even started the oil change and then I see my truck driven off to the back and several min later I find out they had just taken it to the back to do the oil change. I feel the only reason I got it done then was I started complaining. If you cannot keep you appointment to do an oil change on time let me know before I give you the keys not give me excuses.

Had a great experience at Burleson Ford dealership. Went in for recall stuff, in and out when they said it would be ready and they noticed my inspection was out and fixed that issue for me also. Highly recommend David at the service dept.

Like the service Department

I always receive great service with this Dealer at Auto Nation (Burleson, Tx). I feel comfortable when I leave my car there for any reason. Yes, I recommend them. Bought three new Cars there over the years. I had no problems.

I like doing business here because they do what they say they will do. They also treat me as a valued customer.

Michael Barrow was our salesman and I felt like he went over and beyond to get my son the truck of his dreams. The truck we bought hadn’t even been out on the lot because they had just got it in on trade. They had posted it on the internet so my son had to go see it. Michael and Tim in financing worked very hard to get him approved. Thank you Micheal, Tim and Misty for all of your hard work! We purchased the truck February 2019 and the engine broke beyond repair. Tim advised us to get an extended warranty so we purchased one. The warranty company came back and denied the claim. The motor had to be replaced. We found out that bc the truck had been modified Autonation shouldn’t have sold us the warranty. Autonation stepped up and covered the repair, 18,000$ to replace the motor, their service department showed us the kind of service you expect to receive. I highly recommend Autonation Burleson.

Took care of issues in a timely manner.

Friendly People. Great environment. Easy service and took great care of me. Thanks again Grant for helping with Bailey’s new car.

People were friendly and got the job done quickly!

The service advisor explained the services needed to keep my vehicle running in top condition & told me about current promotions to make the repairs more affordable. Good customer service.

Took my car in for oil change, very satisfied with the friendliness of the staff and service technician. I always go there for any service on my Ford Edge.

Kemp took really good care of me and called before doing anything. Always love coming to this dealership . When I was standing up and just wondering around everyone that walk by kept asking have you been help, or you ok. Love it

David Nelson in the service department is honest and very upfront regarding the cost of any maintenance that is required.

5 STAR I’ve used AutoNation for regular servicing, and repairs and in each situation they’ve been quick, and informed me of each step they were taking. They made me feel as a priority while they were pretty busy. Definitely recommend!!!

Preston was awesome! He helped make buying a truck so easy and most importantly FAST!!!!! Highly recommend you go see him if you're in the market for a new vehicle.

David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.

David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.

Best sales experience I have ever received. I want to thank all the staff for their assistance and most especially my salesman “Aaron”.

Every time I bring my car in for service, there is some issue covering it under warranty. I bought the full extended warranty, (which I was told would cover everything except tires and battery)and somehow, it has never covered whatever I needed, even something as small as windshield wiper blades when getting my oil change. The service dept. is terrible. I just sat in the service line for 30 minutes waiting on someone to help me (there was 1 other car there when I got there), just to be told that the battery which I bought 2 years ago (with a lifetime warranty) would cost me $40 to clean. (I had called before I came and was told to bring it in for them to check and clean and make sure it was good.)Apparently, at the time they installed it, it was not put in correctly because it was terribly corroded and if it had been put in with the anticorrosion that should have been used, this would not have been a problem. This is just the latest in a series of terrible service I have received from this place. I would never recommend them, nor would I ever buy another vehicle from them.

I had the most amazing customer service while having some warranty work accomplished and oil changed on my F250. Matt Masters went above and beyond to make sure my warranty details were addressed. Thanks and please let Matt know I appreciate the job he does.

Having to wait over two hours for a SCHEDULED OIL CHANGE is ridiculous especially since we are the only people in the waiting area. The past 3 oil changes have taken on average 3 1/2 hours. I shouldn't have to take off a day of work for an oil change.

After a mix up on the previous day, Mr. Nelson got me right in the next day and taken care of within 2 hours. Grateful for their service!

Best dealership fir ford products Go see Aaron cross.

Well. Update a month later! Manager of this location actually called and attempted to work out some issues witch I appreciated any help At their point. Never mind the fact I got the $2,7886 bill. After they finally decided to try and talk to me and help they got the $111.00 bill! However I didn’t say a word. Thinking as long as it’s all fixed Ha! Yeah no. Jeep left me on the side of the road the other day. And ac is going out. Only 500-2000 to fix but hey Autonation isn’t paying for it and they got the sale so it’s not their problem anymore! Making a horrible screeching noise. And the u line, had that fixed too. Tried trading it in but guess what I have to wait because I haven’t had the car long enough!! Just hoping I can stay running for that long. This company sells cars just to sell cars. They don’t care if they are reliable or your stuck on the side of the road With small children not to mention a few VERY personal issues I had with sales staff

I purchased a car here 4 months ago. Even got the extended warranty. Car now needs $2500 repair and the dealership is washing their hands of it since it’s not covered by the extended warranty. I’ve had it 4 months. I’ve bought 3-4 cars from here but not anymore.

Matt Masters seemingly could care less about helping a customer who is trying to find out about warranty information with an older Ford diesel truck transmission. We have had several vehicles serviced with no other issues and now acting as though we are asking him for some extreme favor in researching something that only a licensed Ford dealer can do. Sorry to bother you with such a daunting task. Only going on week 3 or 4 now... Thank you for directing these customers elsewhere from here on out and we will be sure to let all others know. Please go to DON DAVIS where they service all vehicles and have an excellent service department with plenty of ready and willing to help customer service members. Will try seeking another licensed Ford dealer to assist with our transmission warranty information.

I was way way overcharged for my repair. I was double charged for a part. Maybe 1.5 hours of labor turned into much more. My bill was 650.00 and I was going to get the same work done somewhere else for no more than 200.00 guaranteed, but his small shop was too overwhelmed and it would?ve taken longer to get my truck in. My 2nd choice was the dealership. I already knew exactly what the environmental fee was but I played dumb and asked the cashier. She lied. She told me it?s a law. It?s not a law. It?s a Ford dealership idea. I had zero fluids to throw away and they gave me back my old parts in a box in my back seat. So why was I charged for disposing of these items? The work was very good though. They just had Forrest Gump doing my repairs and dragging out the billable hours. I will however purchase my next truck from them. I would recommend the dealer to a friend only for a purchase.

I am always pleased with their service.

Good service! Very professional

Grant did a great job!!! Great place to buy a car or truck!!!

I had just purchased a pre-owned vehicle a couple of weeks ago, a Ford Superduty Diesel. It displayed a check engine light after about 10 days. I contacted Autonation Burleson where I purchased the vehicle, and they were able to get me in same day, found the issue while I waited and I was back on the road. There was not charge for the repair as it was under their 3 month warranty and I am very happy with the experience. I would highly recommend their service department, great job and took care of me quickly. Thanks again!

Norris Nash did a great job of finding us the perfect pickup! He took very good care of us and has continued to follow up to make sure we are happy with the purchase. We appreciate his experience in the car buying process. Thank you! Karen

Horrible communication. Tech out with flu and then his family resulting in days of lost work and car rental charges. I?m perplexed a dealership is this size and moving this volume would not have a single other person to pick up the slack

This was the best car purchase experience that I have had. The Sales team was very helpful and considerate. Not much back and fourth. Here it is, do you want it.... They found a good way to make it work. I was not shopping for a car. They called me up on a cold call and talked me into coming down and looking. I love my new truck.

Melvin helped me get out of a bad situation in the truck I was in and into a 2019 f-150 with 0% interest. Miracle worker forsure . Me and my family thank you again melvin! Highly recommend this man if your looking in to purchasing a used or new vehicle!

Salesmen and car (shelby gt350) are awesome! My wife and I Loved the salesmen Donovan. The problem was the financing department. Our guy Tyler told us that we would get a lower interest rate if we buy the warranty. After doing more research this is a direct violation of the Truth In Lending Act. Your score is the only factor not weather you buy a warranty or not. Why would a bank want to take on more debt for the same loan? Do not use dealer financing here.. they will scam you.

They were courteous and fast. They were polite and had a good waiting area with my favorite coffee.

We purchased a vehicle 2 weeks ago and got home and noticed that the passenger seat didn?t move. We took it in to get fixed and was told that because our warranty wasn?t in the system yet, at the dealership we purchased it at!, they couldn?t fix it. How do you sell a warranty and not honor it for a month while it takes time to get in the system. That is crap!

Not very clean place kind of cluttered and dirty doesn't look like anybody picks up the parking lot and took my vehicle to get an oil change the service person I was dealing with try to talk me out of getting a full synthetic oil change proceeded to tell me they use a synthetic blend and that if I wanted for synthetic that it was going to be over a $100 she tried to talk me out of it a couple different times wasn't very nice was kind of standoffish WILL NEVER RETURN AGAIN

The MY service representative I always use is Joey Jimenez. The service is always prompt and complete. Joey goes the extra mile to assure customer satisfaction..

Matt is always very courteous & helpful with whatever I need taken care of. The shop has always done the work in a fair amount of time & it is done to my satisfaction.

Sales associate was so very helpful and polite. I never once felt pressured or hurried. Michael B. kept all of my wants in mind when looking at the new trucks and test driving them. The rest of the staff was very courteous as well during the very little time we had to wait. Everything went smoothly and I absolutely love my new Ranger!

Large selection

Friendly helpful sales staff!

Ann Marie Miser, Service Department, is awesome. She has great customer service. Very friendly and helpful.

Service department was great, mostly. I made my appointment on-line for 10:00am. I stated that I needed my 10000 mile service (oil change, etc.) and that there was a seat back recall that needed checking into, and that my check engine light was coming on occasionally. I arrived at around 9:45am. Service guy immediately came out to greet me. He told me they could take care of everything except looking into the check engine light. I would need to leave it for a whole day for them to check that. How much time would it have taken to plug something into my truck and at least give me an idea why it might be coming on? Anyway, the rest only took about an hour. So I guess I'm going to go down to AutoZone and see if they can give me any clue why the check engine light comes on.

Repairs done in reasonable amount of time. Close to my home, easy to get to.

Appointment was for 7:30 and he took my keys at 7:31. I was in and out in less than 45 minutes.

I have bought my 7th car from the great people at this dealership, a 2018 Ecosport for my son from sales rep Mike Barrows, he is the best I have ever worked with on buying. I am not an easy shopper, I know what I want and what I have to spend. Mike has always understood that and no pressure on the sales. We have shock hands and walked away several times, then the right car comes along. Awesome people to work with. I will return for many more purchases.

The process was long, as it always is, but everyone was so kind! We had our 1 year old twins with us and when they got fussy one of the salesman even offered his applesauce! Our salesman Grant was very knowledgeable about the vehicle and all the features on it. He was able to show me everything it has and how to work it. He even said I could come back and he would show me more if needed! We didn?t get the runaround on our trade or the cost of the vehicle we purchased. They actually offered us more for our trade than any other dealership by $4,000 without have to negotiate at all! I walked out with a 2020 Explorer Limited and I LOVE it! I would definitely recommend this dealership to anyone looking to buy a new car!

I recently purchased a truck and had a great experience with Grant. He was very helpful, answered all my questions, and made sure all the details were taken care of before and after the purchase. I'll definitely work with him again when I need another vehicle.

Aaron, Tim, Scott & Robert made the entire process easy & stress free. They were very accommodating & professional.

We had 3 Struts break on our 2018 Expedition, which is extremely inconvenient. Parts were backed up until the end of March. I spoke with Larry, service manager and he and David placed ‘emergency order’ and put me in a rental and I was back in my car in 5 days. Can’t thank y’all enough for going the extra mile!!! Happy customer!!!

Always seems to be miscommunication when taking my vehicle for service here. I scheduled a drop off a week in advance along with a request for a loaner. When I took my vehicle for service, lo and behold, no loaner. Sadly I expected it. I parked my other car by Lowe’s, walked back to pick up my vehicle and later in the evening had my wife help go pick up my car. When I called a few hours later to check on the vehicle, I was told they haven’t even looked at it yet and it may be a couple of days. Why did I schedule a week in advance if they were going to treat it like I just showed up and requested they fit me in their schedule! To top it off, they later suggested an air filter and cabin filter change. I approved the charges only to be called a bit later telling me I also needed new wiper blades. Give it, my truck is always stored and only has 18k miles. Not sure how my wipers need to be replaced but I said what the hell, go ahead and replace them. When I got my bill, I was charged $20 in labor costs for the wiper and an additional $50 for the filters. Had I known it would cost $50 to replace wiper blades I would have changed them myself. God forbid I mess up squeezing a clip to remove and replace the wipers. Way to charge you an arm and a leg Autonation! Never again, even with warranty you get gouged! Its my fault though, I trusted this place. I even contemplated trading in my wife’s Sienna for an Explorer. Not with this kind of service, better off sticking with Toyota. They take care of you very well.

Melvin made our buying experience the best we have had. The staff at AutoNation Ford Burleson were very professional and knowledgeable.

Service today was fast and professional. Mike did a great job of keeping me updated on the progress of my vehicle and he is just a really nice guy. Thanks Ford!!

Sales wasn’t bad, I’ve owned a Mustang and now an F-150. Service is ridiculous. You take it in for something and another issue pops up after you leave. I was given a credit for an oil change due to Autonation not fixing a problem I had with a brand new F-150 last year. Well I forgot about that credit and used it yesterday, only to still come out $120 out of my pocket. The explained you need a cabin filter, an air filter oh and yes you wiper blades are worn. I have 18k miles on my truck and seriously doubt my wipers were that worn. I went ahead and approved it without asking the cost...stupid me. I figured it’s Ford not Mercedes, how much could it be. Well $70 later in just labor costs, I guess they saw me coming! Didn’t realize it cost $50 to replace wipers of which $20 was labor. I hope the tech didn’t overwork himself squeezing the clips to remove the wipers. What a joke!

Will definitely make the 2 plus hour drive for the purchase of our next new vehicle.

My experience was great the salesman Preston Harper went above and beyond to get me the best deal on a new truck

ways great service and it pays to make an appointment for service saves lots of time

Robert Young is the man to see!

About a week ago I made an appointment to get my Jeep fixed. The key will not turn. YouTube taught me to hit the key in with a hammer. So this is how i have been starting my Jeep for over a week! Today Autonation in burleson service department called to inform me they can’t fix Jeeps an hour before my appointment. Seems strange since that was the first question i asked when i called to make the appointment . 😡 So figuring it was their mistake perhaps they could have contacted the Autonation Jeep service department and see if maybe they could get me in. NOPE Gotta love the customer service today 😑

Most of the experience was exceptional. Careful with the closers pushing their warranties though. They can be a huge pain! In all fairness even though the sale, the facility and the vehicle were so awesome I almost walked when they pushed so hard on the extended warranties.

Came in for Safety Recall on my Ford F350 and they took care of me right.

Service department did a fantastic job very quickly.

Our experience at Autonation Burleson was very enjoyable.

They were efficient on taking my truck in for my recalls. They drove me to my home since I didnt know how long it would take. They called me when it was finished and I picked it up with no problems.

I was treated with respect, I was not there for very long, and I was tailored to in regards to my wants and needs. I have been getting cars for the last 6 years from AutoNation Ford Burleson.

Very Nice People, easy to work with.

Ann Marie makes my visits great. She always schedules me at my convenience. Everyone is courteous and friendly.

2 and a half hours to change oil and cabin filter. Then charged more than was quoted. Not satisfied at all with my experience. Will not be bringing any of my vehicles here again

They were very pleasant and quick.

Great job on detail. Made my truck look new, so I sold it.....

Great customer service. Timely and accurate repairs

It took some time but overall I?m very satisfied . Thank you

I had my keys stolen and had to have my car towed to the dealership to have keys made with a chip. When I got there, I was met by Matt. I explained what had happened to me with tears in my eyes. He said, it's going to be ok. He said, they could make me keys and reprogram the chip so I can drive my car. Started feeling better until we got to the price. Felt sick to my stomach from hearing that. There is no way I could do that now. He said, he would see what he could do and to trust him. I trust God first and foremost to work this out and I am trusting Matt. When it came time to pay, Matt was waiting at the payment area. He said everything is good to go. I said, great, now what do I owe? What the cashier told me, I had to ask a second time. She repeated the amount. It was a lot less than I told. Here come the tears again. I was so thankful to God, Matt and everyone else who had a part in working this out for me. If I ever need anything else done, I will definitely be going to AutoNation and seeing Matt. Thanks again Matt and AutoNation.

Had a 3:30 appt for oil change 45 minutes later my truck hadn't been touch..i left and Won't be back

Preston was absolutely amazing! He gave me a great deal! Awesome!

Had a 3:30 appt for oil change 45 minutes later my truck hadn't been touch.So I left and won't be back

They are great to deal with and are very helpful, I got with Grant and he help me find the car my wife and I love, and we believe we got a good deal. I went there to get my car serviced the other day and I dropped it off because we all know the dealerships are busy all the time and they had my car back out in under two hours and I had planed for the full day so it was a big surprise to have it done so fast and on top of all that I went in thinking my extended warranty had a maintenance program where I didn't have to pay and they gave me a free service and oil change. Thank you very much!! the place is always nice to visit they don't really push you into anything. just good people. thanks John and Sheryl Czesnowski.

Dealership was very helpful in finding the right vehicle for me

Very helpful

I was treated well. They didn't have what I was looking for.

Easy hassle free truck buying experience

Work was performed correctly and quickly

Quick and easy. Melvin stayed in contact with me when needed. We skipped the long process. I told him what I wanted and what price, he got it for me.

My salesman Scott was fantastic. The best vehicle buying experience I have ever had. No back and forth for approval or playing games with the numbers. I told them what I would pay we came to within $500.00 the first time. Got it for my price.

Everything was great, but the details were slightly dirty

Preston Harper Thank you for the easy in and out experience on helping me get in the vehicle i wanted. If anyone is looking on buying your next vehicle look for Preston Harper he' s really helpful and on top of his salesman's expertise

The Service Rep was very knowledgeable and was able to get my vehicle into the shop for a brake inspection very quickly. Fortunately, no repairs were needed at this time.

Sales person was excellent but if you don’t have perfect credit don’t even bother they will kill you on interest rate of 17% .I definitely would not recommend to anyone I know.

I called and took my car in to have minor ordered window seal part for my windows replaced, prior to buying it I didnt notice they were not placed correctly. The service team , Mat and Kevin were awesome. Mat took care of all my concerns with true care and was efficient In all his promises. Kevin transported me back and forth to home while my car was worked on. They both deserve appreciation for jobs well done and beyond. I love my ecosport ♡2019.

Looking to buy a vehicle I recommend that ask for Leigh Bailey. He is a great sales man no hassle and no waiting. Experience was I went in that day and in minutes I was signing papers and driving out with a new vehicle.

Ask for Preston. Made my wife feel like his only client!

Matt masters is the man in service department , got my recalls taken care of swiftly. Grant is a very knowledgeable salesman and was able to answer all my questions. The GSM even gave me a heck of a deal on a new truck. Will be back !

I recently purchased a vehicle from AutoNation, Burleson and the process was flawless. The folks at the dealership were friendly and professional, except for one disgruntled clerk, but that was just some free entertainment. My dealings were with Scott who simplified the process for me. I live three hours east of Burleson so swinging in on my way home to look over the vehicle was not an option. Scott walked through every detail of the truck via mobile photos and videos and sent me all the information I needed to make my decision all while I wrapped up my weekly duties at work. AutoNation appeared to have one of the best choices of inventory in the area and I was in and out in close to an hour. Great customer service, great people, and great vehicles. I would recommend AutoNation, Burleson to anyone in the market for a new vehicle.

Effectively service

I loved our service and salesman Martin Lynch at Autonation Burleson! We are now a proud owner of a new Ford Expedition!

Had the best experience purchasing our new car with Martin Lynch at Burleson Autonation.

Autonation ford in Burleson are imagine people from the sales staff to the financing managers!! When no one else would finance me for a new vehicle because I just discharged a bankruptcy, autonation went that extra mile and got it done!!!.. Grant Gaskins Was very professional and super friendly and made the deal happen... they have earned my buisness for a long, long time!

Matthew Masters was very helpful and was able to get my truck in and out in one business day. Thank you for working so hard to help!

The best!!! I couldn't say enough about this place and working with Grant is THE BEST!! I literally went to Grant since he sold me my last vehicle needing something quick, like need by next day quick since my first vehicle was in an accident and my rental was due back. He met ALL the specifications I had and made sure everything went smooth with finance! When I came in all I had to do was sign the paperwork, pay my down payment and DONE! No waiting around for hours, I was in and out at most in an hour but not even that. I had gone to other dealerships where they gave the runaround and it was a mess. These guys are so great and were miracle workers for the situation! Would definitely do business with again!

Donovan and Tim were awesome. When I'm ready to trade this truck in, I will do so at Burleson Autonation

Good service, I come here work all my car services and always get treated very well.

Skylar was a very helpful, patient salesperson. When we first came in contact she understood I was in the market yet but was just seeing what was out ther, and still took the time to answer questions and even went on some test drives. No fingers pointed but a piece of paperwork was sent to the finance company and has delayed things, like my finance company is recommending that I wait to change my insurance around until they have the final piece of paper. But other than that the experience was very pleasant.

Love my new truck great overall experience just waiting on a back door lock toggle that was missing. It’s been 2 weeks now and I was told they would have it before Christmas? Seems a little long I hope I get my present soon, lol. Donovan was my sales rep.

On the Service Department Ann Marie Miser as a Service Advisor she always goes that extra mile to help with all my concerns. she is a great asset to Ford AutoNation in Burleson Texas.

Completely painless experience. No haggling on the price and it was pretty fair. Zero sales pressure from Chris. Would recommend highly especially for those who don’t like all the back and forth that comes with most dealers.

In and out nicely done.

Excellent

Have not been to AutoNation when I didn't get excellent care. If you are looking for a car AutoNation Burleson is the place to go

Grant was amazing! This is our second vehicle from autonation. I was in and out within a few hours. Got exactly what I wanted.

David in the service department is always helpful!

David Nelson is a great Service Adviser ! A real credit to his profession and an asset to AutoNation Ford

Chris Phillips was EXCELLENT. I am currently deployed and purchased my vehicle through auto nation. Chris did absolutely everything he could to assist us. Not once did we feel or receive the typical dealership nonsense. Chris literally had everything ready when my wife arrived to sign for and pick up the vehicle. Excellent service all the way around.

These guys made it easy and simple to purchase/finance the truck I wanted, highly recommend speaking to Jimmy Johnson at Autonation Ford in Burleson TX when looking or a vehicle, he will get it DONE.

Great place to buy a vehicle

Went in for an oil change thought it would not take very long. It took 2 hours and they could have ran it thru a wash while I was waiting. Made an appointment so this would not happen.

Excellent service! Annmarie is very professional, knowledgeable and efficient, Always prompt to take care of our service/maintenance needs on our fleet of trucks, Awesome Service. Thanks Annmarie for all you do!!

Chris Phillips did an awesome job with my transaction, 10/10 I would buy from them again.

I had an great experience buy a car through Auto Nation. I would recommend buying a car here to anyone.

Chris Phillips went above and beyond to put me in the truck I wanted. awesome and smooth transaction.

They took great care of my car, speedy turnover, and even washed and vacuumed it for me!

I have purchased several vehicles here. They are great

Great experience! Melvin got me through the process painlessly!

Always very nice, friendly and professional.

Service is a big factor for me choosing to take all of my vehicles to Burleson Ford Auto Nation. Great selection of vehicles and a friendly staff.

Excellent service! I let Aaron Cross know what I wanted and he came through 100% I love my 2019 Escape. Thank you Aaron and Robert Young Pamela

Close to home nice people. I Don’t like how unorganized they are. Rarely call back doesn’t answer phone and sometimes it takes longer to pay than getting car fixed.

I had a great experience. My sales man Michael Barrow was fast and very helpful. I would highly recommend this dealership.

I had a great experience. My sales man Michael Barrow was fast and very helpful. I would highly recommend this dealership.

I had a great experience with Auto Nation in Burleson. I dealt with professionals with great communication skills. Preston was great to work with. I felt great about my purchase, and would recommend to any friend.

Quality service with people I have trusted for a long time. My service manager is Joey and he ensures each visit is thorough and honest and personalized.

autonation ford in burleson is a great place to take you car for service.randy in service is who i would recommend that you talk to.he is a service adviser who go above and beyond the norm to give the best costomer service at a car dealership.i have had a problem with my ford car for almost two years and randy did everything he could plus more to try and get this problem fixed.i really hope that autonation understands how valuable randy is to their business.

I called to get appointment and was told they would be able to get me in that morning by 8:30am and it would be ready by that evening. I get there and meet Joey and after giving him the key and signing the paper he said 2 days. Immediately I questioned it since I was not prepared to be without my car 2 days. My fiance was with me and he said he would just fly back to work on Tuesday evening to allow them a little time. Wed came and not calls. I called by Wednesday 4pm and Joey said the tech hadn't pulled it in still and that it would be pulled in Thur morning. 4days without my car and I was told 1 day then 2 days. I spoke to Ken the manager and he didn't too much care until he asked what I wanted and I explained as a manager he should be telling me he was going to go the tech to find out what's was going on then call me back. He then said, yes that is what I was going to do. Needless to say he called back a few minutes later and said tech pulled car in and I should know something soon. I didn't get a call until Thursday at 10am. He told me stuff that should be done due to my mileage and it would cost $1,850. Mind you it had nothing to due with my issue and I have already had some of that done within a year ago. He then said the tech just notifed him the car recreated the noise that I brought it in for. No engine lights or warnings were displayed ever. Now the issue was cam phasers and my bill jumped to $5,800. No codes or lights to tell them this was the issue only assuming. I had him send me the quote via email and by 12 I had my mother pick up my car only paying for the $155 diagnostic fee. The guy told my mom they were doing an oil change so she called me and I told her not to have them do it and I would consider it later. When she told Joey he said ok let me stop them. When he brought the car to her he told her I would be wasting my money to have an oil change done anywhere else and she instantly questioned why they were trying to do one if it was a waste of money and he told her she wouldn't understand because she was a women and walked off. My mother proceeded to question him and he would not respond. I would never refer or trust AutoNation ever again. My car was inspected and as dusty as my car was you can tell no one touched or leaned along the car under my hood. The next mechanic just touched a few places and you visually see the hand prints. Very bad customer service, no loaner cars offered, no discount offered but you keep my car 4 days too long and no evidence of their claim for the work suggested. And the disrespect to my mother when she questioned why you wanted to charge me for an oil change that you said would be a waste of money if anyone else did it.

I called to get appointment and was told they would be able to get me in that morning by 8:30am and it would be ready by that evening. I get there and meet Joey and after giving him the key and signing the paper he said 2 days. Immediately I questioned it since I was not prepared to be without my car 2 days. My fiance was with me and he said he would just fly back to work on Tuesday evening to allow them a little time. Wed came and not calls. I called by Wednesday 4pm and Joey said the tech hadn't pulled it in still and that it would be pulled in Thur morning. 4days without my car and I was told 1 day then 2 days. I spoke to Ken the manager and he didn't too much care until he asked what I wanted and I explained as a manager he should be telling me he was going to go the tech to find out what's was going on then call me back. He then said, yes that is what I was going to do. Needless to say he called back a few minutes later and said tech pulled car in and I should know something soon. I didn't get a call until Thursday at 10am. He told me stuff that should be done due to my mileage and it would cost $1,850. Mind you it had nothing to due with my issue and I have already had some of that done within a year ago. He then said the tech just notifed him the car recreated the noise that I brought it in for. No engine lights or warnings were displayed ever. Now the issue was cam phasers and my bill jumped to $5,800. No codes or lights to tell them this was the issue only assuming. I had him send me the quote via email and by 12 I had my mother pick up my car only paying for the $155 diagnostic fee. The guy told my mom they were doing an oil change so she called me and I told her not to have them do it and I would consider it later. When she told Joey he said ok let me stop them. When he brought the car to her he told her I would be wasting my money to have an oil change done anywhere else and she instantly questioned why they were trying to do one if it was a waste of money and he told her she wouldn't understand because she was a women and walked off. My mother proceeded to question him and he would not respond. I would never refer or trust AutoNation ever again. My car was inspected and as dusty as my car was you can tell no one touched or leaned along the car under my hood. The next mechanic just touched a few places and you visually see the hand prints. Very bad customer service, no loaner cars offered, no discount offered but you keep my car 4 days too long and no evidence of their claim for the work suggested. And the disrespect to my mother when she questioned why you wanted to charge me for an oil change that you said would be a waste of money if anyone else did it.

Linda Belota took very good care of me during a very big job on my truck and I appreciate all that she did for me. She is my go to person at Burleson Ford. Thank you Linda. T Prothero

Everyone was very friendly and helpful. Chris was a pleasure to do business with. He was very knowledgeable on all aspects of the F150 we purchased.

Just a simple oil change but service rep brought me the latest info on my truck, recommendations for current and future maintenance. Before I checked out he covered everything that was done but what were the results of the overall inspection of my truck. Waiting area is a bit dated but overall comfortable.

Great place to bring your car for repairs. I was taken good car of by David Nelson.

Very responsive to our needs. We were able to locate a Transit 15 passenger van for a fair price.

As I write this survey my truck is back in the shop. I picked it up on Friday afternoon and when I drove it Saturday morning the front brakes became hot and you could smell the burning brake smell. I believe if the truck has taken driven for a test drive as noted on the repair ticket whatever issue I discovered would have been found last Friday. Now I have been all weekend without a vehicle.

good choice lots of cars and trucks to look at

I HAVE RECEIVED EXCELLENT SEVICE EVERY TIME I HAVE NEEDED TO GO FOR SERVICE TO AUTONATION BURLESON MY TWO SERVICE PERSONNEL ANNMARIE AND MATT MASTERS HAVE ALWAYS TAKEN CARE OF ME AND MY VEHICLE . VERY HAPPY WITH THEIR SEVICE AND ATTENTION TO DETAILS.

I just bought a new F-150 4X4 from Clint Maldonado he was great as usual. This is the 5th truck I have bought from Clint and Burleson Ford. He always treats me right no pressure just the best deal you can find. I am sure this won't be the last time I buy a vehicle from Clint and Burleson Ford.

I’ve always been a fan of factory backed work. I go above & beyond to keep my truck in top shape. I love this dealership and plan on buying my next pickup from them.

Very professional. Service writer let me know the estimated cost, which was what I had been quoted on the phone, before work began. The actual cost came in lower than the estimate. The Customer Relations manager came thru the waiting area to introduce herself and tell us to call her if there was any problem with our service. She followed up with an email.

Randy Kotch did a fantastic job resolving our issues. Thank you

First this was the best experience I have had yet, zero issues no back and forth problems, very professional team I was highly pleased my car salesman Preston Harper. He went above and beyond the price I was given via email blew 3 other dealers out the water. He was very responsive respectful and is highly dedicated towards his career and customer choice. I have purchased many vehicles before and have always not liked the car buying experience, well today my mind has been changed. I most definitely will continue to buy from AutoNation burleson. Why shop elsewhere when you can come to the pros!

Best parts and service in the DFW area.

I can never reach anyone when I call the service department. 2 recalls since I have had my Explorer and my car NEVER runs the same when I get it back. Was literally stranded on the roadside with 3 kids and couldn't get a hold of anyone to make sure I could have my car towed there.

Our salesman was very upfront with us on every question with had, we also got the price better than we were looking for. Financing was awesome and kept our monthly payment better than what we expected.

I have called the service department, the service manager and the main number to try to see if I have a recall on my car. NO ONE WILL RETURN MY CALLS!!! I see I’m not the only person who has had this problem! I just received my last recall notice, but still no one will return my call. Isn’t it time for this imposition to be resolved?

Friendly staff and good customer services

Recently I went to Autonation Ford in Burleson to purchase a used vehicle. Before going, I called and asked if a specific car was there available to test drive and Michael Barrow answered saying it was but it was at a sister store. He told me he would be happy to drive me there and test drive that car back to Burleson. From then on I knew it would be a great shopping experience. Michael was helpful and answered all my questions. He made it a simple and positive experience for me to buy my first car. I would definitely recommend this dealership to a friend or family member.

Great sales and service.

I bought my last truck here in 2014, so I went back when it was time for a new one. Scott Lynch and Tim Bandola were so amazing and accommodating, we wound up buying two cars - for my wife and me! Would recommend these guys without hesitation.

I'm so happy with my experience at AutoNation Ford Burleson. They went above and beyond to meet and understand my needs. Thank you Clint and Staff!!!

I'm 20 years old so this was my first car I ever bought and everyone was just so nice and really took care of me and made sure I had everything done and right so I could get me car. 100/10 reccomend.

No high pressure and fair price. R young walked me thru the paperwork and explained everything well. Very curtious and knowledgeable

No high pressure and fair price. Clint walked us thru the paperwork and explained everything well. Very curtious and knowledgeable.

Once again very happy with the service I received.

They are friendly and knowledgeable.

Wonderful customer service!

The people at Autonation really strive to make each customer feel valued. Everyone is extremely friendly, especially my service advisor Joey, the parts representative Fernando, and the cashier Matt.

Exceptional customer service! Took my car for an oil change and Ann Marie went above and beyond helping me figure out that my tires werent the right size and what i could do to fix it. Im very greatful, she was very kind and helpful!

David Nelson is a honest man. He did right by me when another shop was going to overcharge me.

Love the customer service dept , help me get my recall fixed!

We had a great experience working with Charlie (be sure to ask for him when looking for a salesman). The only slightly negative part of our experience was our brief conversation with Tyler from financing. He needs to learn that guilt doesn't motivate people into buy anything. We purchased our new-to-us vehicle because of Charlie's helpful and attentive attitude. We will be back whenever we are in the market for another vehicle.

The staff is very friendly and made purchasing a vehcile very enjoyable

Thanks for making my birthday special. The Nothing Bundt Cake was a nice treat too!

This dealership is 💯% about customer service!! Thanks Christian Asbury for helping us choose two Ford vehicles and making the whole process easy! We love our new rides! You guys are awesome! Definitely will recommend y’all to everyone!!

Chris was very helpful. I?m beyond thankful for the easy process and facility. I went in for a used car but ended up finding a brand new one.

If you are looking for a car here, see Norris Nash. He is a very nice man who worked hard to find us the car we wanted. The rest of the folks we dealt with were great as well during the process.

Smartest part boys in town,really know their stuff

I have always received exceptional service.

Great and smooth car buying experience. Robert pierce the sales guy was so helpful and guided me through the whole process.

Pleasant service personnel on intake and quick service.

I can depend on factory trained mechanics to service my two Ford Fusions. I like getting the multipoint inspection performed at each visit so that I can address any safety or performance issue that might arise.

I recommend AutoNation Ford Burleson because the sales experience was awesome from start to finish. Grant greeted us with a smile and found out exactly what our needs and wants were and focused on what we were looking for. From the world class demonstration of the New F-150 to the pricing and purchase. They made our experience simple and easy and I will definitely refer my friends and family.

Great customer service. Everyone one is so nice and helpful.

Michael Barrow helped my wife and I with a vehicle purchase. He was very friendly, helpful and attentive. I recommend seeing Michael if you are in the market for a new/used car.

Melvin Jones took the fear I had of purchasing a new car and turned it into a positive experience.

Great environment,appreciated overall experience. The process was fun! Thanks.

Grant was great. Didn’t have to worry about haggling. They offered me the prices I wanted both for the new vehicle and the one I traded in. Very good experience.

I had a great experience with Clint at autonation Burleson. I wasn't sure what model F-150 I'd be interested in but Clint and his sales team worked with me to find me a great deal on a 2019 F-150 Sport. I couldn't be happier. I highly recommend working with Clint Maldonadoif you are looking for a new Ford.

Came in with a recall. Done in 35 minutes. Happy customer!

Scott Lynch at AutoNation took great care of me, it was a great experience.

AutoNation Ford Burleson was so helpful and assisted us in correcting a problem with our fraudulent warranty company and addressed the situation with much professionalism. Their service department was prompt and able to secure needed parts and repairs in an exceptional time period.Yes we would recommend AutoNation Ford Burleson to you.

chris phillips took the time to help me find my truck unlike some salesman with other dealerships. he got me in & out quick rather than dragging their feet. over all it was a very pleasant experience

After going to another dealer ship and driving off the lot and going 40 miles the car was not safe for family. We then returned car next morning and headed to AutoNation ford in Burleson and went to Robert Young and he got us into a suv that is safe and reliable for the family. We would recommend Robert any time and every time.

Called at 11am on Saturday for filter change on my 2012 super duty power stroke. They said sure just come in at 1pm. Service techs were all super friendly, and upbeat. I'll definitely be back again.

Grant assisted me in trading in one vehicle to purchase a brand new one. The process was easy and he was very helpful.

A Very pleasant folks to do business with. Will definitely visit with them again when I am in the market for another vehicle.

I used to go to a different Ford dealership to get my car serviced and they would always take forever. So I was referred to AutoNation by a friend and I’m so glad I get my car serviced there now. They are friendly and fast. I highly recommend them to everyone.

Everyone was personable and very professional at the Burleson, Tx location.

Went to look at a Ford Flex found on the internet. Made an appointment, but for no specific time. We worked with Aaron. He was very helpful. No pressure; no hyperbole; no tricks. We bought the car.

They are a friendly bunch and good service most of the time. I made my appointment for a week in advance and that worked for me. The sales person on the phone was very helpful but when I got to the dealership there was wrong things on the to do list and what I really needed was not even on it and somethings were not able to be done due to my tight schedule. Had to turn around in the parking lot after I got my truck back when I realized the tire situation was not fixed. One part of it got fixed right away but the balance and rotation did not. Now when I drive I feel the tire is not balanced correctly. Can't get it back in before I move out of state this week. Was very disappointed this time. Always before had great service.

I got an appointment right away and the car was fixed in one day, including the brakes which I did not know (yet) had issues. I was kept informed of the repairs. The shuttle was most appreciated too!

You need to see JJ, he is the best guy! Really liked dealing with him.

just a little long, should explain more that it will take that long

Ann Marie was my ?service rep? for this visit. I would tell everyone to avoid using her because she does not answerr her phone or reply to any I had to call the manager to get a response from her. 16 calls only answered 6 times

The entire staff at the AutoNation Ford Burleson is fantastic..Very helpful

I was looking for a used Truck. I seen one that was advertised online. Scheduled a time to test drive. Charlie Betters was the associate that I was in contact with. The truck was what I was looking for and the Price was well within my budget. I decided to buy it. Charlie was very helpful. Also he was not pushy like some at other dealers. He made me feel relaxed and at easy. I would Recommend Autonation Ford in Burleson. Also go and ask for Charlie Betters.

I took my vehicle in for an oil change and tire rotation. I have a slow leak in one of my tires. The report I received back from the dealership showed all of my tires had 35lbs of air. One tire only had 27lbs. Makes me wonder what other vital information was glossed over. On another occasion, we left the dealership after oil change and tire rotation and they forgot to tighten the lug nuts on one of my tires. They do not pay attention to detail. If I hadn’t prepaid for my oil changes, I definitely would be going elsewhere.

Go see Clint! He will take good care of you. Service dept. rocks. Great dealership overall.

The sale process was great up until your finance guy wouldn?t shut up about the extended warranty. He pissed me off and we almost left without a car!

Just bought a ford fusion hybrid from them a week ago, great people fast sale and great overall experience, Thank you auto nation Burleson, ya'll are awesome!!!

Randy is the best in service writing dept. He is always pleasant. While waiting Randy came into the waiting area to update me and another customer ask if Randy was assigned to me with appointment. She was so impressed with how he was interacting with me. She said from now she is going to ask for him.

Very friendly and fast turn around time!!

Ann Marie in the service department is awesome. She listened to my concerns and handled all of them. I had all the answers I needed and had had to further problems. I even got my veh back clean inside and out.

Everyone we came in contact with made us feel welcome

Easy to work with. Understood our wants and needs in a new vehicle. Checked with us after purchase to see if any questions. We were well pleased as to how we were treated and our purchase.

All I can say is " It was a smooth sailing buy! I had not been in the market of buying in a while and was impressed with the service I recieved. My sales rep made it a enjoyable purchase, will definitely refer my family 'n friends.

Typical car dealer/it's hard to find a good honest one anyway I suppose this is as close as it gets,tell you one thing figure a way to get you on another, new vehicle miss matched items so much for new?customer service not much help.take your time,check other dealers buyers remorse.

Bought a new 2018 Ford Edge. Salesman (Mike) was very helpful and worked hard to transfer the car we wanted from another location, answer all our technical questions about the car, and helped verify it could be flat towed behind our motorhome. Trading in our Ford F350 for this car was easy and relatively quick (not so much from other dealers I have dealt with in the past). Had to haggle a little on the trade-in value of the truck and the price of the car but all went relatively quick and easy. I would recommend this dealership and especially Mike to anyone looking to purchase a car.

Great! Couldn't have had a better salesman. Explained while process. Very knowledgeable.

Clint Maldonado my sales person was a pleasure to work with. He sold me the truck I was trading in this time. I always receive great service from Burleson AutoNation.

Friendly and helpful staff, no pressure, found car I wanted.

Had appointment for 1:00pm for oil change, finished about 3 hours later. These are prepaid services kind of locked in to the dealership for 4 more visits, will probably look at other options. Nice staff just seems kind of slow service.

AutoNation in Burleson is the best. Linda Belota and her team were ready to help, not only with guiding me to criteria suitable to my needs but also in helping to finalize all aspects of the sale. I got a great vehicle and feel super about the deal.

I had an appointment scheduled to test drive a vehicle I had reserved. The salesman I met with seemed annoyed and unfriendly from the beginning, which I get it people have bad days. No big deal. However, for the first 30 minutes he could not find the car. Once he found it, he could not find the keys to the vehicle. So after over an hour he said he could just call me once the vehicle was ready. However, my goal for the appointment was to purchase the car that day if I was satisfied with the test drive. I had very little time to make a decision to purchase a car. Now believe me I understand that things happen and the fact that the keys were missing were not this salesman’s fault. However, this salesman did not care how it affected me. He just stared blankly at me and never once apologized. I did not make a big deal of anything for the hour I sat and waited. It would’ve been nice of him to apologize for the inconvenience instead of being rude and inconsiderate. He had horrible customer service. Then the general manager sent me an email the next day asking how my experience was. I told him exactly what I’ve stated here but yet have not gotten any sort of response or apology. I will never go back there and will be telling others that it was not a great experience, and they should look elsewhere for their car buying needs.

still getting no where with gap cancelation been dealing with this since January is there upper management that can contact me not a general bull sh** number it is now june. worst customer service ever! trying to cancel gap ha ha for get about it call email even going up there gets you no where March 14

Team was on top of their game. Mike pfleger is easy to work with and goes beyond customer service expectations.

Melvin Jones was a great guy to buy a car from was so friend an was on top of his game plan from the start . Burleson Ford is where we will buy our cars from

I have no idea why they let people waste their time scheduling an appointment only to get to the dealership and be met with a 3 1/2 hour wait for “quick services”. All I need is an oil change! The last few times I’ve been in, I’ve waited and waited for just a simple oil change, nothing more. I loved the sales experience! It was smooth and seamless. Scott was awesome and super friendly!! Unfortunately, the service experience is enough for me to never want to return, especially since I usually buy the dealership’s vehicle service plan when I buy the vehicle.

Thanks so much for making the connection

By far the worst car buying experience in my 43 years. AutoNation Burleson was in contact with my local bank and was supposed to have all paperwork done after I drove 204 miles to purchase a pre owned vehicle....none of the paperwork was done. I was assured by my sales person Clint that two items would be corrected on the vehicle and they were not. Was told I’d have to take the truck to a local dealership to read the master door code...even though I was at a Ford dealership. Trailer lights don’t work and the dealership has yet to advise how they’d like to handle the issue via warranty and 204 miles distance from home to dealership. Will never do business with AutoNation Burleson Ford again. I type this as I set in my local Ford dealership waiting room.

I bought my 2016 Ford Escape at another dealership and needed a few things fixed on it while still under the factory warranty. I had previously called as I had a few questions, after being transferred around ... a lady by the name of Ann Marie had answered the phone she heard my story and told me to bring it by the dealership. I took it by on a Saturday and the gentleman who greeted me told me they could not look at it that day to bring it by the following Monday. I brought it by and when I pulled up to the service center and I see her name on her office. I walked in ... started explaining what I needed and she recalled the phone call. I tell you what, she was ready to help! She took her clip board, took down all my info, called Ford to find out when my warranty expired, got me a loaner and told me about how long it would take, ordered parts, etc. and stayed in touch with me until the work was completed. I had one last part that needed to be fixed and she explained she was not there on the Saturday I was bringin it by. I pulled up and a nice tall gentleman with a beard came out, after I said my name he knew who I was and said "Ann Marie said you would be by" he was very pleasant. She is a natural you cannot teach work ethic. I believe you either have it or you don't and she has it! Ann Marie is a true asset to your company/dealership and y'all should be very pleased she is part of your Service Department TEAM! I did by the extended warranty so if there is a time if I need to bring my vehicle in ... I will be asking for Ann Marie! Thank you very much for your exellent service!!!! 😉

Fixed an injector that went bad at 75000 miles. Very fast service and gave me a military discount. Nice to know my service is appreciated by Ford.

Talk to Robert for a deal on a new Ford.

This dealership is amazing. Found and bought my vehicle the same day. Scott and Clint were very friendly and helpful. Got to the dealership about 10mins before closing, Clint assisted me and I never felt rushed or pressured. Decided to purchase my vehicle after my test drive.. The entire process was seamless. In and out in under an hour. Great service and friendly staff.

Good service. excellent worker.

awesome place and excellent service Thanks AutoNation Ford Burleson

I brought my Ford F-250 in for oil & filter service. While talking to the service advisor, he pointed out that I should rotate tires, and replace the engine air filter. I asked him how long this would take approximately 2 hours including a complimentary wash and vacuum. I then left with my wife to have lunch, (it was 12:00) and run some errands. Approximately 20 minutes after we left, I receive a phone call from the service advisor telling me that the truck needed a battery service because the terminals were corroded. I told him to have that work done. I returned at 2:00 pm and went to the service advisor for a progress report, he told me that my truck was being washed and would be out shortly. I went to the waiting room and waited for almost an hour. I started walking around looking for my truck when a young lady came and asked if she could help me, something my service advisor did not do. I told her that I was waiting for my truck and that I was told an hour earlier that it was being washed. She said she would check on it. About 5 minutes later she came to me and said that it was just now going to be washed. I told her to cancel the wash bring my truck to me because I had things I needed to get done. She did as I requested and I went to pay my bill. The bill was paid and I left. When I got home, I reviewed the bill. I discovered that the battery service that I was called about and gave permission for was not accomplished citing that they were out of battery cleaning supplies. I was very disappointed with this visit. First of all, my original service advisor only approached me when I first drove up. He did call me to get permission for the battery service. After that, he made no effort to update me on the progress of the work being done (or not being done). The lady who asked if she could help me (the only person who did so during whole time I was there) provided the kind of service I should expect and get from an Autonation service department. I got the impression that no one felt that my time is important. Next they call and ask to perform the battery service and then don’t do the work because they are out of battery cleaning supplies. Are you kidding me? I find it extremely hard to believe that an Autonation dealership level service department is out of battery cleaning supplies. I will probably not take my vehicle to the Burleson Autonation service department again, even though it is closest Ford maintenance facility. The lack of customer service was extremely disappointing. I am in the market for a new F-350 but I think I will purchase from a dealership that is interested in earning my business.

Prompt, professional service! I will be back !

David Nelson was my service contact and he has taken care of my issues with my company car as well as my personal vehicle. Great service each and every time.

They know their stuff. Techs and advisers know what they are doing.

Awful customer service. Service technician acted like he didn't want to help my friend. Basically told him to go somewhere else to get car fixed. Called manager to let him know how his customers were being treated. NO RETURN CALL. Worst customer service ever. Dont waste your time.

Great customer service, great experience. I had to wait a little while but that’s going to happen on the weekends.

Oil change was done quickly. It would be nice if AutoNation in Burleson had a car wash.

I have bought 5 vehicles from AutoNation Ford Burleson because of people like AnnMarie and Chris in service and Gil in sales. No BS or run around. Just good ole Customer service. From the Cashier to the receptionist all are first rate professionals.

Went in for an oil change, but when the tech pulled it in the shop the check engine light came on. 2 hrs later and 500. 00 i was baxk on the road.

Joey and the Service Dept are top notch! Joey made a very stressful situation so much better for me. He kept me in the loop at all times. Thanks Joey!!

Smooth easy process and Clint was very helpful!

Overall a great experience, they made sure we were happy and got exactly what we wanted from start to finish.

Grant was incredibly knowledgeable and professional. The process was so easy and he worked hard to get me out the door with the best financing and lowest payment possible.

Buying my car was easy. Friendly staff, who bend over backwards to help you get what you want. Gil was a great salesman, thank you...

My service writer really helped me. I have to give her the credit for my satisfaction. She also arranged for an experienced technician to troubleshoot and repair my truck.

It was really good,mike barrow was very great we came in around a week ago with our request in what we where looking for and he started looking.then we came in to see how his looking was going and he found a F250 for us and the one he found was at another dealership they where going to deliver it next day, well the dealership that they found the truck would not give up the truck so he found another one and it was better then the one before we are very please with Burleson Ford

I took my car in for an oil change. Auto Nation took me right in and my wait time was very minimum. Everyone there was very courteous and made the visit very enjoyable

Awesome job! Great facility! In and out just like i was told. And windshield looks great!

Bought a company car and paid check for the full price of the sale; as all financing should know NOT ALL CHECKS ARE SCANNABLE. As a customer I was pro-active to ensure that they get paid and no problem with the check. They're supposed to deposit the check BUT DID NOT; but instead they supposed to go to their bank and tried converting the check to a cashier's check don't know why they're trying to do that. So I was telling them to deposit the check and I was told that their bank is BOA while my company check is WELLS Fargo so they cannot do that as a business you do not need to have the same BANK to deposit payments.. They keep asking for a cashier's check I finally asked for their WIRE Transfer information BUT STILL I DID NOT GET the INFORMATION OR A CALL BACK!!!! I am the ONE begging for someone to call me or provide me the WIRE information. And I got a text from Robert from finance asking when can I get cashier's check or else I need to return the vehicle to them. I told him I have been trying to resolve the issue the same week and NO ONE IS CALLING ME BACK and did not hear from him after that. NO CUSTOMER SERVICE AT ALL!!!! The last business deal with this dealership.

Miss Linda in service made sure I was taken care of while waiting on my car. She greeted all the customers in the waiting area and introduced herself and made sure everyone was being taken care of concerning their vehicles. She’s a great addition to the service dept. I also appreciate Joey, he offered to give me a ride home if I didn’t want to wait on my car.

Clint was extremely knowledgeable about the F150 I was looking to purchase. He was responsive, honest, and up front about the entire process.

Jimmy Johnson “JJ” is the best salesman! Made our buying experience quite pleasant.

Sales staff was great, Melvin Jones was top notch, got the deal done and I was on my way with my new (to me) F-150. Very pleased

I would never ever bring my car here again they have personally cost me out-of-pocket over $300 with replacing a battery that was brand new and for Supposed free fixed on my airbags also re-flashed my computer on my car which I told them not to do and now my car runs like absolute garbage and there’s probably internal damage so I would never recommend bringing your car to this dealership

Great experience with down to earth honesty in my opinion. Made the impossible happen. If you have struggling credit, these are definitely the people to see. Melvin was by far the best sales guy I have ever worked with. And he did all the work.

Sale man Melvin was great and helped out with all inquires ,i would shop again with them

Mike Pfleger and I had spoken over the phone and he was able to give me all the information I needed in order to come in and have a smooth and easy buying experience while at the dealership. He was well informed on each product and he was trustworthy and got me the best deal on the market! I highly recommend Mike to anyone looking to purchase a vehicle!

Grant was a great help with leasing my Ford Explorer!

Ann Marie Miser, Service Advisor, was very cordial & polite. She immediately processed our concern on our 2017 Ford Fusion and informed us of time it would take for our car to be inspected for repairs. The car was there over night. Next day she called to inform our car was ready for pickup. We were informed as to what was making a rattling sound once the car reached 65 to 70 miles an hour.

came in for two recalls, both recall letters said the repairs could take half a day. The work was completed in less than 3 hours

Great customer service! Nona James (Service Manager) was absolutely awesome, explained in detail what was wrong with my Ford F-150, what was needed to get it fixed, and worked with me to get me back on the road in record time. I'd definitely recommend AutoNation Ford Burleson. Great job!

Everything was smooth from the time I walked in to the time I walked out!! Completely satisfied with the whole experience and LOVE MY NEW CAR!!

J.J was the best salesman. He worked with us and we had a wonderful experience buying out truck.

Clint was awesome, he took very good care of us. Got into a car that fit our budget and listened to our needs and wants in a car. Everyone was friendly and very helpful.

the techs know what they are doing. very knowledgeable. service with a smile

They were excellent and glad i was able to get the car from you all and I'll send any of my friends to you all that is looking for a new car

How nice everyone was. the ery professional

The service was excellent and I was able to schedule an appointment.

We had been shopping around at several dealerships trying to get to a certain payment and everyone was $200 OVER that payment. We went to see Melvin at AN Ford Burleson and not only did he find us a BEAUTIFUL truck, but he got us BELOW the payment we were looking for! We had such a pleasant experience there from Melvin finding us our dream truck, to David giving us a fair trade in value, to Tim in the finance office. They were not pushy at all. We will be back soon for another vehicle.

The sales team did a great job of answering all my questions and let me take the truck to show it to my wife in the pouring rain. After purchasing the truck in the rain they told me to bring it back and they would clean it for me then because it would be better then trying to do in the rain. I will definitely buy my next vehicle from Auto Nation.

Scott Lynch was the best at making me and my husband feel at ease and was very thorough with explanations about the truck we bought and helpful with all aspects of the purchase.

AutoNation Burleson is a step above any other car buying experience I have had! I told them exactly what I wanted, how I wanted it financed, and they made it happen. Scott was a pleasure to work with as was the finance department. There were no games, and nothing unpleasant about this experience. The only surprise was that I was in and out of there in about an hour with keys, bill of sale, warranty paperwork, finance paperwork, and a great pre-owned vehicle in hand. They took care of everything and did a remarkable job. I could not be more pleased. :-)

Excellent service with Aaron Cross and Gill. The financial guy was excellent too on looking for the right interest and bank loan. I've already recommended family to them. Thanks again, we'll come again

Impeccable service and value

Started using AutoNation Burleson two years ago after moving to the area. We have two Ford vehicles and our experiences at AN Burleson have always been great. Done right and timely

Impeccable service and value.

Scott Lynch always goes above and beyond!

Car has had to go back two times in a week for same issue, and first visit we had to be without a loner car big inconvenience

The salesman was a little over the top with the usual, "I have a lot of interest." "You're getting a great deal." "It's a great truck." Etc... I already knew what I was getting and the vehicle sold itself as it matched exactly what I was looking for. I do give kudos to the finance team. It's hard to find a bank willing to lend on older vehicles. Good thing I have good credit.

PLEASANT EXPERIENCE. FOUND JUST WHAT WE WERE LOOKING FOR. FAIR PRICE ON OUR TRADE IN. JUST WISH WE HAD AN EXTRA KEY. BUT WE ARE SATISFIED. TOO IT OUT FOR A LONG RIDE YESTERDAY, PERFORMED VERY WELL.

Your service guys were very lazy. I pulled up and they were too busy talking to get out of their chairs and assist me. I went in and they still didn’t move. The manager finally asked if he could help me and had to ask one of the service guys (still sitting in his chair doing nothing) to help me. I brought the truck in on Friday. They told me they would call on Saturday. I finally had to call on Tuesday to see what was going on. The service guy didn’t know and had to call me back later.

Nice people with a desire to assist you quickly and with little or no hassle.

Overall, the experience was great with Auto Nation. Everyone was very helpful and nice. Our salesman, Jimmy was awesome.

Needed repairs, dropped off on a Friday and they said it may not be looked at till Monday, got a call Monday informing me of the repairs needed and that as soon as the they had an estimated pick up date I would get a call. They called Tuesday saying it was ready for pick up! Would definitely recommend them to others.

Wanted $11,600 to install a used engine in 2015 Kia. Then offered $500 for trade in...

Norris Nash was the best salesman for us on the purchase of our new 2018 Ford Explorer!!! Worked with us well on all the fine details and was able to break it down to a buyers standpoint instead of dumbing it down or talking over my head. Great Experience and my family and I would use him for years to come.

BEWARE we bought a vehicle in June & were promised some repairs/parts its now September & we can’t get our salesman or anyone else to call us back!!!!!! It is documented in the paperwork we signed so we will be pursuing this until it is resolved!! Horrible customer service!!! Salesmans name is Aaron Cross!! Beware !

Approved us for a vehicle. Promised us said vehicle and set appt with us to pick up vehicle only to find out the vehicle had already been sold. salesperson was JJ Johnson.

Michael Barrow is one of the best salespeople I have ever worked with, and he made the experience of buying our truck easy. AutoNation also stepped up and took care of an issue after the sale, which they didn't need to do, but were committed to the right thing being done. Michael insured all of it was seamless, and helped us take care of the item after the sale, which many salespeople try to pass off to others. I can't say enough about the character of Michael Barrow, and his kindness towards customers, whether they buy from him or not.

Michael Barrow is one of the best salespeople I have ever worked with, and he made the experience of buying our truck easy. Not pushy, responsive, and attentive to what we wanted. AutoNation also stepped up and took care of an issue after the sale, which they didn't need to do, but were committed to the right thing being done. Michael insured all of it was seamless, and helped us take care of the item after the sale, which many salespeople try to pass off to others. I can't say enough about the character of Michael Barrow, and his kindness towards customers, whether they buy from him or not.

very courteous and no nonsense, my salesman was awesome

Michael Barrow is one of the best salespeople I have ever worked with, and he made the experience of buying our truck easy. Not pushy, responsive, and attentive to what we wanted. AutoNation also stepped up and took care of an issue after the sale, which they didn't need to do, but were committed to the right thing being done. Michael insured all of it was seamless, and helped us take care of the item after the sale, which many salespeople try to pass off to others. I can't say enough about the character of Michael Barrow, and his kindness towards customers, whether they buy from him or not.

I have to say a big THANK YOU to Scott & Tim fer their professional service!!! I stopped at Auto Nation of Burleson looking for a used pick up & Scott showed me their 2012 Dodge Ram 1500. It was very clean inside & in very good condition. I really loved how the truck purred when running & the truck drove smoothly. Scott was very prompt getting the paperwork started & Tim in finance getting the deal done. I'm letting my friends know about the excellant dealership to go to & I'll be back to do business with them.

Good sales people and staff.

The Salesman made the process so easy and painless. Ensured that whatever repairs needed to be completed, were in fact completed and communicated with us as to the progress on the repairs.

Been sitting in the service dept for 4 hours after setting an appointment for a warranty repair that should take less than an hour. Why do y’all take appointments? It’s costing me money every minute I’m sitting here. Why would anyone buy a car from y’all when you can’t get it serviced as scheduled??

Jimmy was a very knowledge and great in understanding my needs for a new car. He was very helpful and knew a lot about the area and cars. I was very satisfied with my purchase and the service I received. Very professional without a hassle in the entire sales process.

Yes i definitely will recommend Auto Nation. It was a good 2 hour drive to the dealership and well worth it Even the storms and flooding didn't stop us from going. Melvin did an awesome job getting it all set up over the phone and email so we didn't have to wait long once we got there. Thank u very much Melvin and also Scott. I love my 4runner. Great people. Just Awesome

Friendly, helpful customer service.

Very helpful, courteous and customer friendly. Very satisfied.

My husband and purchased our current vehicles at this location. Service has always been excellent . No long waits regardless the reason for service. Mike W. is usually our service advisor, he is polite, listen to you if you have any concerns or questions about our vehicles and does it all with a smile.

No one contacted me about my vehicle. I called and called and never could get ahold of anyone. I left messages and never heard back. I finally had to talk to someone in the sales department who had to go ask about my car. After it had been there for two days the said the guy who could look at it wasn’t even there. They didn’t communicate that with us so our car just sat there. We have to have two cars with our jobs and they didn’t seem to care. Even when we went to pick it up no one talked to us. My husband had to go look for someone to talk to. I normally don’t write reviews but the customer service was nonexistent here. I hate writing bad reviews But honestly the experience was bad. I still haven’t gotten my car fixed.

Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal. After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170.

Craig was great!!! A pleasant buying experience.

Typical lying cheating scum of the earth used car dealer. They should be on Lancaster or division st with their slimy tactics. That goes for management too. I wouldn’t recommend them to anyone. I really don’t know how they stay in business. Please, buyer beware! Stay away from these folks. They will gladly take your money. But don’t expect any service after the sale.

This guy Grant is the best. He makes everything possible to get you a great deal that you will not refuse. Thank you ford autonation

I was greeted promptly and friendly at the Auto Nation dealership by Ann Marie. The work was done and she called to inform me of the details and that the vehicle was ready for pick up. She was friendly and efficient.

Randy helped me with a minor repair. He also showed us where our key to the glove box was. Did not know this and had the car for 2 & half years. He made our visit easy. Will ask for him every time .

great crew, Great place to buy a car, Great dealership making it easy and fast to buy a car,

I had a issue with my blue tooth not syncing. A outside vendor came in an updated my system, A very nice and professional gentlemen took care my problem. Paired my phones. Left a happy customer!!

I booked my appointment on-line to have my Ford recall on my passenger-side airbag replaced. I specified in my on-line booking exactly why I needed the Service. I arrived at my appointed time only to be told that no airbags were available and that one would be ordered for me. Now a month later I have heard nothing. I called the Service Department but had to leave a message. My message stated clearly my name, phone number, and email address as requested. I also stated that I was wanting an update on my Airbag. I called later in the afternoon and again got voice mail. It has now been two days and I have received no call back. I'll go to another Ford Dealer instead.

AutoNation dropped my interest rate from 18% through Honda to a 1.9% with Ford. My payments dropped nearly 200 dollars

Polite and very folksy. Listened to our wants and discussed them as well as needs.

Craig was a good guy to work with. I like his laid back easy going demeanor. I got what I was asking for on my trade and got the truck I was wanting at the price I thought was fair.

Pretty bad when you make an appointment for a simple oil change and they tell you 1 hour and 45 min wait! I should have never done the oil change plan! Won’t happen again!

I brought my 2016 Fusion in for a recall. I did not have an appointment but they took me, in less than 30 minutes I was back on the road

Our buying experience at AutoNation Ford in Burleson was very pleasant. Our salesman listened to what we were shopping for and help us understand the various trim levels. While the overall time involved in the complete process was long, it wasn't pressure-filled. Thanks go to our salesman, Melvin Jones, for this great experience.

This place has the worst service department that I have ever dealt with. I dropped off my ford Motorhome to have an abs brake light diagnosed and after two attempts of them trying to resolve the problem, of which they replaced the same sensor twice, I was told if this did not resolve the problem they would work with ford tech support until it is fixed. Unfortunately the problem is not resolved so I made several attempts to call Anthony Vanderford, service advisor. Despite several messages he did not return my call. Finally, after a week of attempts, he picked up the phone and now tells me they don't have the tools to fix it. Can someone explain to me how a ford service department does not have the tools to repair a ford abs system? Obviously this dealership does not stand behind their workmanship, blatantly lies to their customers and will not honor the warranty on their service.

Had a great salesman, Chris Phillips. He was very personable, knowledgeable and easy to work with. He explained the process in detail and would have no reservations recommending him to others.

My son called to say his tailgate wasn’t working. He was told to make an appointment and he did. We brought his truck in at his 10:30 appointment on May 18th. Ann Marie was our service advisor. When we arrived she Informed us that the tailgate was not part of the warranty as it was outsourced by Car Toys. I asked if we needed to take it there and was told that Ford would do it. I asked her to call with a quote first and then she told us that the guy that does tailgates wouldn’t even be in until Saturday. So, I am not sure why she didn’t say that when we made the Friday appointment. So, after not hearing anything, I decided to call on Saturday afternoon late to see what was going on. I was told it hadn’t even been looked at and it would be Monday now. So, Monday afternoon rolled around and again I had to call because I wasn’t hearing anything and the car had now been there over 3 days. Ann Marie answered and said it should be next up to look at. I told her we were coming to get the car at the end of the day even if it hadn’t been looked at. Ann Marie did call us around 4:00 on Monday just to tell us that it was the actuator on the motor and we would need to take it to Car Toys to get fixed. Why didn’t she tell us that on Friday? We would have taken the car straight to them if Ford knew they weren’t going to fix it. Ann Marie states that we can come get the car and she is there until 7:00. So, around 5:15 we show up to get the truck and there is no Ann Marie and they act like it is a huge deal to go pull our truck around. Anyway, Ford had the car for almost 4 days. They never fixed a thing and I had to track our service advisor down every time because she was giving us no updates. We took the truck to Car Toys on Tuesday. After 30 minutes and $80 we walked away with the tailgate fixed. What a poor Service Department at Auto Nation Ford in Burleson. I would not ever recommend this place or this Service Advisor.

Great - service felt personal- like they actually care what I wanted

Due to a medical problem I needed a vehicle with an automatic transmission and power windows. The AARP Auto Buying Program was a huge help in giving me qulified choices to choose from. I had the good fortune to hook up with Melvin ar AutoNation Ford, explained my situation to him and he got to work. I got a good trade in on a 1997 F-150, the AARP buying certificate helped out, a bit of a down payment and Melvin made a miracle happen, with my situation it was a miracle. I drove off the lot in a 2018 Fiesta with payments lower than I expected. The very first new car I have ever had, thanks to Melvin and the folks at AutoNation Ford Burleson. And I will definetly be going back again. Thank you Melvin.

I never write reviews but wanted to give my AWESOME experience with Autonation. I went in one day looked at the vehicle I was interested in, test drove & talked with the sales guy Clint M. The next day he reached out and we agreed to start the process, the very next day he had an approval and I was able to pick up the vehicle I wanted. I was definitely concerned because I don't necessarily have "the best" credit but they were able to get me approved well within the monthly price I was wanting. The process was absolutely smooth and their customer service was more than exceptional.

received top notch service from auto nation of burleson clint was very informative just knew what he doing im very happy on purchase

Facility was Clean and staff was Friendly, the wait time was reasonable.

Improvement in the Service Department NEEDED!!! We have been customers since 2008 and after today we no longer will be! I dropped my car off with the check engine light on, the code and reason it was on. My car has had issues with the coolant system since last year so I am not surprised another issue has popped up. I am surprised by the lack of customer service David Nelson showed to my husband. I will say that ever since Landon McKeehan left service it has been terrible. To charge $156.91 to tell me the exact same code that I already told you when I dropped off my vehicle is ridiculous! You also put an environmental fee....what they heck did you do to my car that required that fee? Also the rude remark to my husband about how you wished he would of called you before he got there....did you have to walk back and get my car? I am sorry that you semi had to do your job today in customer service. I am not sure what happen to the Burleson location but it has been going down hill for a while and after today we are done!

I have always been treated with friendly and good service.

Top notch. Jimmie Johnson is a good salesman who treats you as a valued customer. I have used Autonation Burleson twice and will again

Service was excellent and easy in and out!

Chris reached out to us the morning he saw our inquiry. We set an appointment and all proceeded smoothly.