Recent Reviews from AutoNation Ford Burleson

Haven't had a good experience here until I started dealing with Fernando!! Hes taken great care of me, been very prompt and communication has been awesome. Won't deal with anyone but him!

haven't had a good experience here before until I started dealing with Fernando. he's taken great care of me and my vehicle, very prompt and great communication. I won't deal with anyone but him!! hes great!!

Sales side is fine, service adviser I had was alright, how long it took to change oil rotate and balance the tires was unacceptable. I was 1 of two people in the service drive, I had an appointment and it still took 3 1/2 hrs to do that, I could understand if I was a walk in angers was more than 2 people there. Not to mention the truck was low 3 quarts when I checked it………

It was a good experience we had some issues with the first truck I picked which was not their fault. But they stayed on top of it worked hard and found me some other ones to choose from all worked out in the end. Very good bunch of folks up there big shout out to Preston (thanks you the man) Would highly recommend buying there and to them thanks again very pleased with my truck

I didn’t catch the name of the finance guy that was as equally awesome, but Scott was the best car salesman I’ve interacted with. He was very personable and had myself and my mom laughing and just made the entire experience well worth it. I got a good deal on my trade-in, and was lucky to have the car I wanted come in the same morning I arrived at the dealership. It was honestly the best experience I’ve had at a dealership, thanks to Scott. Highly highly recommend him to buy your next car!!

3rd car I have bought from this dealer. Great salesperson in Preston Harper and finance guy Robert Pafford. They went out of their way each time to find me a great car, accommodate my schedule, and get fantastic financing.

It took 2 hours to get an oil change. On top of them using the same amount of ford pass points as getting the works done. This was with HAVIBG AN APPOINTMENT!! when i asked if that time is normal the lady at the desk told me yes. When i go to cleburne ford to get the full works done it takes them an hour. There is no reason why a simple oil change it takes TWO HOURS. it took an hour just to move my car back there and nobody was in front of me. Never again.

Michael Barrow is a great salesman!!!!!

The service department at this dealership is abysmal. I brought my car in and have been waiting almost a month for a windshield wiper and speaker. I have called multiple times and left multiple messages with the service department, with zero response or call back. I will not go to this dealership for anything, if their service department is this bad then I wont give them any of my business.

Matt and the rest of the service department are always helpful, accommodating, and professional. I highly recommend buying from and getting service by, Autonation Ford

Courteous and prompt service

Great job my the team at Autonation Ford service Matt M and Clint all did a excellent job! Keep up the great work guys! Randy G

I tried a quite a few places and kept getting denied i knew I had not so good credit but Melvin Jones went the extra mile! He was top notch on what he said he could do and was able to get me in and out!

Mr. Greg Gaskins worked his rear end off to make my purchase of a new F-150 possible!! He should be commended!! Thanks Greg!!

I did have a problem initially but after the service director James Holloman stepped in the situation went from bad to good. He took care of me in the end. If you have a problem with the service department please reach out to James and he will find a solution.

I would like to start off by saying that I had a bad experience working with South West Ford in Weatherford and because of that, I decided I wanted to custom build a car online to cut out some of the communication with dealerships. Fortunately, I had the opportunity to work with Kimberly at Auto Nation Ford in Burleson. She was amazing! I filled out a loan application online and she called me the very next morning to discuss my options. I told her about my experience and she went out of her way to ensure I had the best experience possible. She was transparent, patient, and helped me think through my options. I ended up purchasing an Explorer XLT off of their lot. The process was smooth and I never felt like I was being pushed into something I was not comfortable with. I highly recommend Kimberly and Auto Nation Ford in Burleson if you are looking to purchase a new car!

Recall notices filled and everything done. Nice people and hopefully I’ll get a brewer Ford one day, from them!

Had a great experience. Went in to get my oil changed in my F-250 and everyone I met was helpful. I dropped by without an appointment , they worked me in, did a great job and sent me on my way. I’ve always been able to depend on Autonation.

My transaction to buy my truck was fairly good. They did overcharge me for the price of the truck and when I brought it to their attention they said" they would refund the money after my check cleared" . Since it was a cashiers check it cleared as soon as they deposited it . I've not received my money after three weeks and I can't get anyone to return my calls. So I guess I would say . I'm not very impressed. Typical dealership, if there's nothing in it for them. The customer is not important . After this post I received an email requesting that I call the general manager. I spoke to him and he said he would contact accounting and have a check sent out immediately. He apologized and did send my check via FED EX the next day.

It was good. This dealership has always been good for me to deal with and always makes good on their promises

My most recent visit was frustrating. I booked online in advance and selected the package I wanted, which was "Oil Change Message Services" and was priced at $451. When I dropped off my vehicle, the guy who took my vehicle wanted to know what I needed. I explained that I booked in advance but he still wanted me to tell him the specifics. I tried to look it up through my confirmation email, but the website only confirmed the title of the service I selected and the price, which was frustrating. He rattled off some of the things that he thought were probably on the service, which were definitely things I remembered and he said he'd look up in the system to verify the rest. My fiance picked up my vehicle for me and the price was only half what I was expecting. I went through all the steps to "schedule" a service so I could see what I originally picked and yup, several things didn't happen. So yes, I got the main things I needed like the oil change and tire rotation but what is the point of booking online if it means nothing?

3 calls before I was told I would just have leave my vehicle until they got around to it. Anywhere from 1 day, 2 days or even 2 weeks. Who does business that way?

They provide efficient and excellent service on our work truck at every appt. They have been very accommodating.

Took son to pick up his car from service.

I bought my Honda from Autonation Ford-Burleson and I come here for my routine oil changes and every time I never leave unhappy. The techs and advisor are always polite, knowledgeable, and fast! I’ve never had one bad experience here!

Very helpful spent time answering questions for me.work done in a timely manner kelp me informed. I have bought three car there and wouldn’t go anywhere else Alice

Did not fix the problem after trying for a year.

Wow! Impeccable service. Concerning service on your car, have you every had them drop the ball and blame it on everything but themselves? NOT THESE GUYS! They more than made up for my inconvenience. I especially want to thank James, Linda, and all who took part in my service. God's blessings on this dealership I 🙏.

It was great. Went to pick up a part, and I needed help with a small issue, and my service advisor, Fernando, took time out to help me out!! Thanks again for the great seevice!! Much appreciated. Jerry

I had an appointmet at 2:45. I sat in the waiting room until 5:00 when I finally got up to see if my car was ready. I saw my car parked across the service area. The tech said he'd get the paper work ready and could wait in the waiting room again. I bought the extra Maintenance package. When I gave them my key, he said they would put the oil change sticker on my window. They did not. I just think 2 hours and 20 minutes is a very long time for an oil change.

Absolutely ridiculous. They kept my truck for three months because the couldn’t find a part. No one could ever give me a straight answer. Told me they would compensate with fee oil changers. Nope that didn’t happen. I would be better off canceling my extended warranty and going somewhere else.

Went an hour out of my way for the truck I bought. I'm happy with my truck. The dealership not so much at all. I've taken my truck back 3 xs for something easy to fix that should have been fixed the first time. After a week I'd call to check up on the status and it was always difficult to find my truck in the system so I'd have to wait on a call back. We were promised while signing papers, the truck would be cleaned inside and out. Never happened, even after bringing the truck back 3 xs for repairs. The last time we brought our truck back the dealership did say they would drive the it back when it was ready as a courtesy which we appreciated. That was back around the first of the year. Last month I received a bill from Texas Toll for almost 50 dollars. This bill was from the dealerships driver taking the toll free lane all the way back to our home on the 35. To add insult to injury the bill was in collections. We never received a bill until the collections dept contacted us. I contacted a manager who sounded sympathetic and wanted to see my toll bill. I sent picture attachments with all information needed to pay it. That man ghosted me for 2weeks. I tried to get his name which was a Indian name and I was struggling to spell it with him and his accent. He lied and said he'd send me an email with his name on it. Ghosted me after I hung up. All I can say is good luck. Maybe you'll be a lucky customer who has no issues. Hope so. 👍

Took a good amount of time to get out of there but a good job was done. Didn’t reset oil life but not a big deal. Overall good service

Absolutely ridiculous. They kept my truck for three months because the couldn’t find a part. No one could ever give me a straight answer. Told me they would compensate with fee oil changers. Nope that didn’t happen. I would be better off canceling my extended warranty and going somewhere else.

Had a good experience when we purchased our truck from Trevor. Previous rating was 5 stars, and I’d purchase another vehicle from AutoNation Ford Burleson. The service department on the other hand lacks attention to detail. I recently went in for an oil change, tire rotation, balance, and alignment. After I picked up the truck, I noticed grease on the door handle, driver seat, center console, glove box, and steering wheel. Then I noticed they used a clip weight to balance my front driver side wheel. I have Fuel forged wheels, painted and clear coated. Using clip weights doesn’t only look bad, but it can chip the protective clear coat which will result in paint chipping off of the wheel. I didn’t even know clip weights are still in use. I went back to have that resolved, which they did. Before I left the second time, I had to hunt down the tech to get my wheel lug nut key and socket back, the key was still on his impact wrench. Today I just noticed that the wheel caps are not sitting properly on the wheels (all of them), the are crooked and off center. I can only assume this is due to the tech not seating them properly after balancing. I fixed that issue in my driveway. I will not be returning for service here. If you do, double check everything before you leave.

Go see Preston Harper, you won't regret it! Preston in Sales and Robert in finance both went above and beyond in excellent customer care! I have never been more happy buying a vehicle. Preston has our business for years to come!

Nice people, but low inventory at the moment

I like this dealership. I own a ford F250. I believe having routine maintenance by this service department keeps it pure and its value highest. The technicians here own and love Ford trucks and take pride in their work. They quote in advance and deliver as promised. Salute to my friends at Auto Nation Ford Burleson. - jim wilson, Mainstay Farm Park.

Consistently poor service.

Took care of my Ford Red Ranger service with all questions I had and gave me a lot of good information. I will do it again when needed.

Enjoyed the test drive of the Mazda CX-5 with Craig Parr! Craig was very responsive and a pleasure to work with.

Pointless to make an appointment for an oil change….made and appointment for 8am and waited hours and had to cancel my other appointments for the day that I took off work to get things done…… huge waste of time. I definitely won’t be taking it back for any services.

Fun place to visit..if you need a car fast..

Poor Automotive Service and Customer Care. Vehicle under warranty and they’ve had it for 7 weeks. No loaner vehicles available. Will not return phone calls as promised. Absolutely NOT taking care of the customer. Update: I called the GM who quickly responded. Within 2 days, the issue was resolved. A brand new transmission was installed. Great Customer Service from the GM

Linda Belota saved the day.

Don’t like service department that leaves grease on my car handle. Don’t care for their procedures when you come to pick up your car after service. What’s the podium for outside all the offices? Stood there for a good ten minutes before I went inside to the counter where you would pay your bill. While outside several people came out and went back in but didn’t bother to ask me or the man standing outside what we needed. Several people sitting in the offices and not one bothered to see what we needed. The guy at the check out counter found who I needed to see. Once I was with Kipp everything was great.

We made an appointment with Autonation Burleson to have a recall on our vehicle fixed. When we arrived to drop it off, we were told they didn't have the parts to do the fix because we called the "call center" and not them directly so we would have to come back in 2 weeks! First off, I called the Burleson number and was redirected to the call center because they didn't answer their phone in time. Secondly, regardless if the appointment was made through the call center, why is it our fault they didn't communicate. Why isn't the call center communicating information for appointments to the dealerships? Isn't that their business!? Either Autonation's system needs some serious work or someone at the Burleson service center screwed up. After my husband spoke with a supervisor, they magically were able to find the parts needed to fix the recall and it got done. That is the only reason we give them 3 stars. I'm floored that a huge business like Autonation doesn't have a better system!

What is the point of making an appointment for an oil change if there is still a 4 hour wait because they take walk ins as they come! You have to take a huge chunk out of your day just for an oil change. I purchased a new vehicle there also which was not a smooth process either. Was there over 6 hours and it only took me 1 hour to decide on which 2021 explorer I wanted.

Great

Excellent customer service, very knowledgeable and friendly staff.

If I could give you a lower score I would!!! I scheduled my appointment a month in advance for a recall. When I got to the dealership I was informed that the parts were not in & had to be special ordered. I had ask when I made the appointment of the parts were in & I was told yes. The gentleman I spoke with when I showed up on time for my appointment said they don't even look to see what is needed till the day before your appointment. They can't get them overnight so how us a person suppose to get this taken care of??? That was the end of July I still have not received a call saying the parts are in!!!

Brought my truck in for an oil change with an appointment and still took over two hours

Had a great experience buying my son his first car!

Thank you for seeing me on such notice. My car was badly in need of an oil change.

They are always friendly and on time. Best place to service your FORD>

You can never get anyone to answer the phone or even call you back when you’ve left a message like no customer service at all with this location. Funny thing is, they have like tons of people just hanging out in there when you do stop by. I just want an UPDATE on my truck!

The lounge area was quiet and clean. Staff was friendly, especially Anna who helped me early when the service manager I was assigned was not yet there. Only real complaint was the WiFi was slow.

Everyone is very friendly, but it was a horrible experience no communication whatsoever i was the one constantly calling so I can be updated not once did they try to reach out.

Bought a 2017 Lexus SUV - great price. No negotiating. Straight up solid deal. Sales person was very helpful. Card acts checked out. Good value

No communication with the sales guy. I was lied to as well. I was told one price and then told a completely different price during time of sale. The finally got the price back down but not all the way. I bought the car but I’m not happy about it. I got another sales guy at the end that was awesome. That’s the only reason I give 2 stars.

Fernando Cano at Burleson Ford took great care of me. Got my truck in and out quickly and called me twice to keep me updated. Very happy with the service I received at Auto Nation Ford Burleson.

Our one year old "fixed ten months ago Escape" fell victim to the same TSB as the first break down, defective parts, and follow up, from another dealer. My worst fears confirmed by Matt's mechanic's, left me angry and disappointed that it was not handled correctly the first time, while still under a TSB(and factory warranty exactly 10 months ago. Matt's service department was stretched thin, with no lack of things to do, but that did not affect his fantastic attitude and personable service to me. He let me know the problem, and the solution. He constantly stayed in touch, updating me on my vehicles and repair status. The repairs were major, and had it been another dealer, or service writer, could have taken weeks. Not only did it happen at "break neck speed" but the service report reflected the extensive undertaking in detail. We have had the Escape back now for three days, taken on a small trip, and commute, it is running better than it ever has. If you're like me, and dread the typical Service interaction at a dealership, fear no more, there is a service professional, and a dealership that will go above and beyond expectations, Matt Masters, and Autonation Ford Burleson are the ones to see. Thank you Robin Putman

Our one year old "fixed ten months ago Escape" fell victim to the same TSB as the first break down, defective parts, and follow up, from another dealer. My worst fears confirmed by Matt's mechanic's, left me angry and disappointed that it was not handled correctly the first time, while still under a TSB and factory warranty exactly 10 months ago. Matt's service department was stretched thin, with no lack of things to do, but that did not affect his fantastic attitude and personable service to me. He let me know the problem, and the solution. He constantly stayed in touch, updating me on my vehicles and repair status. The repairs were major, and had it been another dealer, or service writer, could have taken weeks. Not only did it happen at "break neck speed" but the service report reflected the extensive undertaking in detail. We have had the Escape back now for three days, taken on a small trip, and commute, it is running better than it ever has. If you're like me, and dread the typical Service interaction at a dealership, fear no more, there is a service professional, and a dealership that will go above and beyond expectations, Matt Masters, and Autonation Ford Burleson are the ones to see. Thank you Robin Putman

I bought a new mustang in the end of March 2021 I noticed in may my headliner was coming down I took my car to the service department…. I had set up in advance a courtesy ride to work I get there and they tell me they don’t do that anymore I panicked said this was set up when I made the appointment they found someone to take me to work …. I had to get a ride to come pick my car up when I did they said my headliner was a factory defect they would have to order me a new one that was in may I have called 3 times no one will call me back the last time a live operator sent my message for a call back that was over a week ago !!!! When I talked to them about the warranty work while I was there the guy told me I would be without a car while the repairs were made they don’t do loaners anymore… are you kidding me I’ve had this car 90 days it’s a factory defect from your factory and your not going to give me a loaner to get to work !!??? Horrible customer service !!! I have bought 3 cars in the last 7 years from them the last 2 were brand new cars I will never deal with them again And the bad thing for this location is my mother needs a new car and I was going to take her to Burleson Auto Nation to find her one but not now !!!! Poor customer service !!!!

My husband and I had been to several places that day on our search for a SUV. Needless to say were wore out. We pulled into Burleson Auto Nation and met Trevor. He was very knowledgeable and a great salesman. I'm disabled and I was treated very respectively . When our plates came in,Trevor put them on my Explorer himself. I'm very happy with my vehicle and Burleson Auto Nation. Thank you so much

If your wanting a vehicle this is where you want to go. Very friendly and awesome team. Will definitely be buying from there again.

Simple oil change and tire rotation... Had appointment, was told 60 to 90 minutes... It took three hours, and may have taken longer if I hadn't pushed them. Disappointing!

Have never had anything but good experiences at this dealership, would highly recommend them to anybody!

Good service all around. Accommodating to all my needs. Fernando was the advisor helping me while my truck was in their shop. He was professional, enthusiastic, and kept me updated throughout the whole process.

I recently bought a vehicle from Auto Nation Ford Burleson and of course I was excited to buy a new vehicle. I love Ford vehicles! I was very disappointed because my buying experience was as exciting as I thought. I am a customer and all of us should be given equal treatment. I want them to show me everything and that did not happen.

First time dealing with them not a great experience. They talk about wanting to earn your business you pretty much have to stay on top of them an email them to get the info needed because if you don't you won't get anything back looks more like they want free handouts without doing the work. Worked with Melvin Jones on ordering the new Ford maverick this dealer has no idea on what to do. Went in person to make sure everything would get done correctly the first time so I wouldn't have to go back and they don't even know how or what is needed to order an submit correctly an you guessed it I would have to go back an do more work so it could get submitted. Everything is at their convenience I would personally look elsewhere an not even bother with them big thumbs down.

Everything, they are the best!!!

I just want to sat that it is pretty impossible to get the help you need from the service team managers or anyone actually. No matter how many calls you make or voice-mails you leave nobody calls you back. Very frustrating.

Great experience and got me in and out with what I wanted! Ask for Preston!

JJ was outstanding helping me every step of the way to purchase my truck. I made the mistake not going to them first, they are very respectful and treat you as family. Glad to see Autonation employing Veterans because these men and women know how to take care of their customers.

Everyone is nice and never rude, but the service here takes for-ev-er... I have been here 2 hours and just told they have to order a filter. I made the appointment 2 weeks ago, you're telling me you had no way to plan to make sure the filter was here? Absolutely 100% rediculous... If we didn't have a service contract and I would never come here for service

My wife and I including my son including the salesman for the dealership test drive a Jeep compass overall it was pretty damn good what the exception of the transmission kept pulling it seemed as if the transmission has some issues and what I really respected a lot about the salesman he did not try to just play it off downplay the situation he said guys I'm truly sorry I did not know this vehicle was like this I'm going to report it and have it fixed he's hooking us up with another vehicle we test are open and it's really really great run smooth low miles and he's been working with us since we got here and it is now 8:20 p.m. and we drove 6 and 1/2 hours from Midland Texas

We had the BEST experience here and it was truly a God thing!! After not getting financing at another dealership, we pulled in here on a whim and immediately met Jimmie. He helped me find a great vehicle for my family that I absolutely love! And then everyone in the financing department worked to get me a rate I can afford. I’m truly thankful for everyone here and couldn’t be happier with our experience!!

It was a nice experience. 🙂 We traveled to Burleson AutoNation Ford from Austin. As soon as we arrived our SUV was ready to go. The process was smooth and quick. Thanks again ! Ms Kim

I have bought many cars from AutoNation Ford Burleson and every experience has been five-star. Clint has been my sales person almost a decade, and has always treated me like a VIP customer. Good deals good service.

Autonation Ford Burleson is without a doubt the worst dealership I have ever dealt with. I tried to schedule my vehicle for service and requested a loaner online. Arrived at the dealership to find out they don’t have loaners and it was a wasted trip for me. Rescheduled for another day and was told I needed to leave the vehicle. I did at the end of the day without any communication from the dealership (no response) I returned to find out they were confused about what repairs were made and parts needed to be ordered. Fernando Cano (Service advisor) lied about what was fixed Only to find out from Matthew (service advisor) nothing was done. Tried to reach the service manager left a message once again no response. The most disappointing thing is there is zero communication with this dealership once you drop off your vehicle. Do yourself a favor don’t waste your time with a Autonation Ford Burleson life is too short.

Just relocated. Everyone at Automation greeted me kindly and welcomed me to Texas. Beginning with Skyler in sales to Ana who assisted me in scheduling my appointment. Thank you all!

My sales rep Clint, and financial director Michael, we’re both very helpful in taking care of our purchase. Especially, as I was picking up the truck for my son who is on a military base right now. They were professional and courteous and very thorough in getting all the details both large and small completed on our truck.… Especially as my experience in purchasing a truck in Texas is different from that in other states I’ve lived in. I would recommend working with both of them to anyone in search of both a new or used vehicle.

Had a great time with Skyler. She was very knowledgeable. We were able to go on several test rides. Even though we ultimately went a different route, the dealership didn't pressure us in anyway nor made us feel uncomfortable. When the time is right, I will be back.

Got my new 2021 Ford Ranger from AutoNation Burleson thanks a lot guys

Waited 30 minutes to be helped when I already had an appointment Multiple service associates walked past and would not even look at me

Service Department needs HELP,!!!!! I’m not about to write the experience! I will say the service advisor Kipp needs to teach staff Hospitality. They have NO clue!

Matt Masters and Linda Belota were very helpful, I called them with an issue with my car and within a day they had it resolved. They went out of their way to help me. I love this dealership. Every time I have gone there they always make me feel so welcomed. They always try to do right by their customers. I have been there 3 times before and will continue to buy my fords through them.

The customer service was excellent. My sales associate Issac Marquez went well beyond my expectations to find me the exact Ford F150 I wanted. His quick responses made buying a new truck easy and stress free.

Isaac was amazing, he went above to make sure everything was easy buying my new car.

Their Service dept has improved and much quicker in getting you in and out

I had original purchased an infinity very cute. Did the prequalified online and the day was able to get the car. Unfortunately my child’s car seat would not fit in the car. I spoke with the representative that had originally helped me and was able to change and upgrade my car with the same payments. As any car sales place it’s going to take time for the paperwork but it was very straight to the point and an easy process.

Went and bought a Ford Raptor about 3 months ago and realized about a week later that the truck was basically a lemon.... We live in Houston and called a day before to get financed so it would be an easy transaction before we drove 4 hours to get there. They got more money from us than was discussed over the phone, the haggling went on for a while... granted, my fiance was too excited so he declined to test drive it but there is no way we would've seen all of these issues on a test drive. A week later, we needed to replace a shock that had apparently been damaged for a while and a rack and pinion. The tires are already worn after 6,000 miles and they did not give us the key to the winch or to open the truck bed. There was also some interior staining that we did not get a discount for. Overall, we probably should not have bought the truck or at least attempted to return it but we won't be returning to purchase another vehicle.

A little slow for an oil change...1 1/2 hours

I had multiple rounds of terrible service . First being since I am from out of town, I needed my issue to be fixed with some type of urgency especially since they had no available loaner vehicles and that was not the case. They never answered or returned my phone calls and it was always a hassle, even in person, to speak with someone regarding my vehicle. My truck sat for a week with no one looking at it or even calling to update me on the status of it. It took me coming down in person to actually get answers and again, they did not do anything to my vehicle at all. Needless to say, this place has horrible customer service and does not know to effectively conduct business. I took my vehicle to another local shop and they handled my problem with ease and regardless of how busy they were, they still answered phone calls and also called to give me updates. This place has a bad reputation with the community and I still gave them a chance and I definitely regret the fact that I did. Also when I decided to pick my vehicle up, they got it stuck on a lift and I had to wait for almost two hours just for them to get it down, so all around just a bad experience. I am not one to gripe and complain but this place definitely pushed all of my buttons.

My last experience with the service department was challenging. I told the Service Manager I would try again, to give them a second chance. I have zero complaints about doing this. I did stay clear of the previous Service Advisor and had Matt Masters step up to take care of me. He insured that all items were repaired and addressed on 1 visit and all on the same day. There were 3 different items, that I’m sure had 3 different areas in the shop required to address. Matt ensured it came together(even on a Friday). Thanks Matt and Thanks Burleson AutoNation Service Department!

Service department is terrible. We should have known better after using them for recall repairs on our old Ford. Same issues with newer vehicles. How do you not order parts for an appointment made 2 weeks out?

Scott Lynch and Burleson finance office are truly a blessing each time I visit my local Ford house. This is my third purchase at the Auto Nation in Burleson, Texas. Thank you for all you do. Denise G.

They will get the work done and treat you right

they have a really bad customer service they lied to you too much about your car getting repaired

Kimberly at the Burleson, Tx location was an outstanding sales person. We got to look around and test drive without any pressure to buy. When we decided , she walked us through the process with patience, care and understanding. Which in this day and time is an excellent benefit to your company and the person. Need more like her in all faces of sales. You can learn a lot from no pressure people with a PERSONALITY. Live the new Ford - 250. Thank you Bonita P

Buying a vehicle is stressful but the team at Burleson Ford were accommodating, helpful and overall excellent. Scott rolled out the red carpet for us from the moment we arrived and was patient while helping us find a vehicle that fit our needs. Great person to talk to, too! We look forward to working with them again!!

Very good experience ! Great Customer service , and I was very satisfied with the results , thanks everyone at Auto Nation who helped put a pair of keys in my hand ! GOD BLESS !!!

Our salesman Melvin was great. He listened to what we were looking for and made it happen.

Got there early for oil change and was done in about a hour

The absolute worst service department I have dealt with. Took my wife's car to get it looked at. They said 3 days too look at it for diagnostics. I understand being busy and shorthanded. No issue there. Left the car and on the third day I called about 6 times to check on it with no answer and no call back. Tried calling a few times for a few days still no answer. On the 7TH day finally got ahold of someone and it had not been looked at but was promised it would be looked at that day. After waiting all day, wife decided to just go pick it up. They told her cost of repair would be $4400.00. what they dont know is that this is a $600 fix that Ive already had Quoted but wanted a second opinion. I regret ever taking her car to this service department. With all that being said, if they cant handle the work, at the VERY least answer the phone.

Everyone was super nice and helpful. However, it should not take 2 hours to get an oil change, especially since I had an appointment.

Melvin at Auto Nation was amazing. We never thought we would get approved for a auto loan but he wasn't going to give up. He worked with the finance department and they found us a loan!! Thank you Melvin and Auto Nation!!

This was our first time at AutoNation and the experience was professional, efficient and friendly. My husband worked with Kimberly and she was able to find us a perfect match with our trade in and we left with a beautiful Ford Edge. Great place to find a vehicle!! Thank you.

Excellent service, truck was repaired and back to me faster than originally thought.

It took 2 hours to just an oil change and inspection. I was there for 2 1/2 hours, was 30 minutes early and still took forever just to do an oil change, the front desk people were very nice and apologized for the wait but it was still unacceptable.

2nd time I have bought a vehicle and this dealership was by far the best one I have ever been too. I was in and out with my new truck in under 2 hrs and I didn’t have to try and haggle for anything the deal and warranty combo they gave me for the price was way better than I expected. Michael Barrow was fantastic to deal with and completely straightforward with everything. Klepper was fantastic on the financing and saved me a lot of money on my warranty. Definitely will be shopping here again should I need another vehicle!

My car was fixed in a timely manner - people were polite. I did leave a couple of messages that were not returned

Got a new Ranger. Juan Mendez was a perfect gentleman and did all he could to make us happy. That's not easy with a picky customer like me. Mr. Artisb, the general manager of the dealership, checked it with us to be sure we were happy. Great guy!

Great sells experience. Service department for warranty not so great. Want return ph calls . Had to show up afte dropping truck off 2 days later just to see east they found . Truck hadn't even been looked at . Now waiting on parts 2 day after part supposed to arrive still no ph calls .

WE waited two hours to get an oil change. My wife finally went to the service window and asked about it. The lady said it shows your car is ready, however the paper work was not there. She had to hunt the paper work as it had not been brought to her desk. Bad communication. We don't know how long we may have waited needlessly.

The woman at the service center checkout counter was very sweet and accommodating! I was told my previously purchased maintenance plan oil change would only take an hour so an hour & a half went by and I needed to leave soon to get my kids. I asked the woman if she could check on how much longer it would be & explained why. She looked in the computer & said notes were already made on it so it was finished, she would just need to go find the keys & locate where it was parked & I'd be ready to go! 5 min later I was out the door!! Thanks Auto Nation of Burleson!!!

I highly suggest this dealership! Ask for Jimmie he is a man of God and has so much integrity. Be honest with him and let the lord do the rest. I pray great blessing over this man and that he prospers reaching others!

I have been servicing both my vehicles at AutoNation Ford Burleson for years & Matt Masters has been our advisor. Matt always makes sure that my vehicles are taken care of The service department does a great job as well. I have also been buying my new & used vehicles from AutoNation Ford Burleson for years because they always treat my family & I.very well.

Clint was very helpful in the purchase of the new truck. The air condition compressor had to be replaced on the vehicle but was done timley. The sales manager was awesome in assisting with our concerns and delivery of the vehicle. His name was Michael Klepper and was amazing at service recovery!!!!!!!

brought my 2015 ford fiesta in for some factory recall work that needed to be done. The service Fernando was very helpful and knowledgeable about what was need for the repair. I plan to take my car back when I need the great service the they provide.

Never give bad reviews but....Do not use the service department! If so prepare to be there awhile, every single time apparently. The customer service is definitely lacking from the moment you pull up! Suppose to get a free oil change and mysterious no one knows about it.

Five hours wait time is a bit longer than expected for an oil change and an alignment check. All the mechanics went home before we were briefed on the results. We are glad that is our last time for service there.

Purchased a brand new 2020 Ford Fusion and I love it! Melvin Jones was very helpful in listening to my wants and needs, and helping me get into something new. He was great to work with. If you happen to stop by, ask for Melvin Jones! He will take good care of you.

Always service with a smile, plus they take care of the 22kill veterans truck like family. Thanks, Dan

I called and spoke to a sales rep on a used vehicle, he said it still had to pass their inspection they do and he would get back to me. We went through with some info on myself and had things in line. Never heard from him after that. I called and spoke to a different sales rep. He said it was still in the shop because they were behind a little. Took my info again, and never heard from him. Two days later the truck was in the website with “ready to go” in the description and gone the next day. Worst customer service I’ve seen.

The staff was very friendly, I didn’t feel pressured the way I usually do at dealerships. Kimberly was the best!

Great customer service. Aaron Cross was amazing!

f I could give 10 stars, I would. I have been searching for a used lexus for the last 2 years. I was always turned off from the way salesmen would approach me (i.e, too pushy, disrespectful, etc); or I couldnt justify the price for such a high mileage car; or some dealers refused to allow for a pre-purchase inspection. Anyway, I saw a lexus online at this dealership that caught my interest. The price seemed right; but the dealership was almost 80 miles away (yikes). I decided to reach out, regardless. I have to say from the first interaction with Craig Parr to the last, it was a great. He was knowledgeable, not pushy, patient, respectful, and kind. I decided to purchase the car (after being told that I had 5 days to change my mind plus a 90 day warranty); but I would need someone to drop it off at my home. He agreed to do so. HE drove the 80 miles to my home. When he got there, I didnt hear the doorbell. He stayed for maybe 30 minutes trying to get my attention (calling, texting, ringing doorbell). He was halfway back to Burleson before I'd noticed his calls and Texts. This guy decides to drive 45 miles back to my home, in the rain, just so I could get my car. He literally went over and beyond the call of duty. THe whole buying experiencing was a good one. Im grateful.

By far the worst experience. I had an appt at 12:30, it took 3 hours for an oil change and tire rotation (I waited 2 hours, left and came back when it was ready) The woman ahead of me was there for 3 hours also. There was no communication. I went to talk to the woman at the service desk for an update, she was clueless and rude. I finally left and told them to call me when it was ready. When I came back, once again no one was to be found. There was absolutely communication from the time that I walked through the door to the time I picked up my car. I had never been there before, I had no clue where to go to wait or anything. Worst experience I had ever had.

By far the worst experience. I had an appt at 12:30, it took 3 hours for an oil change and tire rotation (I waited 2 hours, left and came back when it was ready) The woman ahead of me was there for 3 hours also. There was no communication. I went to talk to the woman at the service desk for an update, she was clueless and rude. I finally left and told them to call me when it was ready. When I came back, once again no one was to be found. There was absolutely communication from the time that I walked through the door to the time I picked up my car. I had never been there before, I had no clue where to go to wait or anything. Worst experience I had ever had.

After receiving a notice that I needed to bring in vehicle for recall, I had an appointment yesterday at 9:00. After arriving, I was told the part was not in. Maybe a phone call to let me know the part that “might” need to be replaced was not available. You did not even check to see whether a replacement would be needed. Not real happy!!! Bought my vehicle there, paid cash.

I drove up to the Burleson Auto Nation with the intention to just look at a few different models and when Kimberly walked out she made me instantly feel at ease. She helped me find a bigger size model than the Fusion that I was in that fit my budget. She never once pressured me. She made the whole process an amazing experience. I absolutely love my Ford Edge!

Great service..

Hi , the customer service was not good. I asked Scott if a lot of people was interested in the Infiniti that was there for 12 days and he replied yes but they couldn’t afford it, I hope you can. The sunroof was not functional and he had no knowledge of the vehicle. I would not be shopping for an Infiniti if I couldn’t afford one.Thanks anyway I will take my business else where.

Good People

Want to give a shout out to Matt Masters and Greg Gaskins at Autonation Burleson! Greg put me in contact with Matt over there and he took great care of me and my Raptor! If your near the area he was awesome, fixed my sunroof, cam phasers and did the transmission flash since it was shifting hard too. I had originally just brought it in for the Sunroof not working and when I got there he asked if I had any other issues. They quickly looked over it and sent me on my way so I can keep my truck while waiting on parts. He got everything ordered and made it a quick turn around when I took it back in!

Unfortunately, I cannot give less than one star. I took my car in for an oil change with an appointment. I waited for 2 hours after expecting it to take about an hour and a half as I was told by the operator who made my appointment. After 2 hours I checked in with the service writer who went to check the status of my car. He returned to inform me that my car had not even been pulled into a bay to be started yet. I requested my car be brought back out to so I could leave without any service have been completed. I recommend going to any other dealership, and avoiding anything to do with Autonation. This is my second of 2 bad experiences at this location. The first time I brought my car here they failed to accurately perform the safety check, misreporting thickness of brake rotors, failing to find a burnt out brake light, and not informing me of repairs I would need to make in the near future that should have been caught ad part of the safety check. The only reason they were getting a second chance was because they were supposed to be doing this second service for free.

Made appointment for state inspection, oil change and new wipers. On the way I noticed that I still have about 2300 miles left on current oil change. Kip Moore was quick to change what I needed done and they were able to get me in and out in about 20 minutes. Still love this dealership, this is the 11th car I have purchased from them, their service department is really trying to step up and you can tell.

Kim was fantastic! She helped us with our trade and a new Explorer. A+++

Matt in service was extremely nice to me.. He listened, gave me an assurance they would fix the issue and when I picked it up it was repaired. Thank U Matt for taking care of my issue

Great customer service. They took care of me!

Our purchase experience with AutoNation Ford Burleson was smooth, simple and pleasurable !

Craig Parr, I had the best experience whiling purchasing my vehicle. Thank for your professionalism and patience. 🙂👍

Excellent

Great service and friendly environment. My auto was ready as promised and I was kept informed of the progress being made.

Chris Phillips "ROCKS" .The sale and trade went so smooth it was done quicker than I thought. From start to finish 2hr 30min. Awesome job!!!! Thanks.

My husband and I had such a great experience buying our car here. Trevor Taylor helped us get the best car for our needs, and he was such a wonderful salesman. Most salesmen that you talk to anywhere else care more about the sale than the customer's needs, but he was upfront and honest with us. We will definitely be coming back when it's time for a new car upgrade and all of our servicing needs!

My husband and I had such a great experience buying our car here. Trevor Taylor helped us get the best car for our needs, and he was such a wonderful salesman. Most salesmen that you talk to anywhere else care more about the sale than the customer's needs, but he was upfront and honest with us. We will definitely be coming back when it's time for a new car upgrade and all of our servicing needs!

Outstanding! The AutoNation service team and Linda Belota did an outstanding job of servicing our Explorer. Problems solved timely at a fair price.

Burleson Ford always takes "Great" Care of my vehicle & me. Thanks Matt & Pat for an Awesome Job on getting me back on the road.

We came out of state to purchase a car from AutoNatiom Ford. Melvin was the salesman, and it was the best car buying experience we’ve had. Melvin streamlined the process, and we couldn’t be more pleased. The car was everything that was advertised.

Great service. These are really good.

Kim was so helpful and knowledgeable. Thanks for helping us look for a used vehicle. She is so attentive and can multi task. Please ask for her.

I was very pleased and grateful for the efforts that were put forth to get me into the vehicle that I wanted despite some hiccups in my credit history. The Autonation team made sure that I was taken care, gave me a very reasonable offer for my trade-in. Thank you.

I was completely satisfied with my salesman and finance manager who went above and beyond to put me into the vehicle of my choice.

Great and fast service

If I could I would give 0 stars Buying a vehicle from this dealership was the worst experience I’ve ever had buying a car. Everybody I talked to from the general manager down to the sales person were incompetent When I went back to pick up my vehicle for the second time the sales person handed me the key and turned and walked away

Excellent customer service and selection.

Smooth, easy and beyond expectations

Took my truck in for some maintenance and Matt the advisor that helped me did a awesome job and kept me updated with everything and took good care of me!

Great customer service.

Very friendly! Too cold in waiting area.

People are the best!!! Customer service even better!!! Purchased 2 new vehicles & thinking of more Ford warranty tops GM/GMC But have not needed because of the quality of the Ford product - no failures

Kimberly was amazing

This is my 4th F-150 since 2012. I always take them back to the dealership for service. AutoNation Ford Burleson takes care of customers after the sale.

Don't know why they have people book appointments when you will wait 3 hours past your appointment time before they even get to your vehicle. The serious lack of communication between employees not only there but with the call center as well is frustrating and ridiculous.

trevor was very friendly and helpful, he tried to help us out with all the questions and concerns we had.

Outstanding!!

The service at auto nation was good even though I had to leave my truck for 3 days for a diagnostic test.

Aaron and Trevor showed me just the right truck. Melvin, Aaron, and Trevor are getting me up to speed on all the things my "smart" vehicle and Ford Pass app will do. Dallas worked hard on the financing for me aza and got us a great deal!

Melvin Jones did it again. I went to the dealership to get my wife's oil change , while waiting my wife and i decided to view some of the new vehicles. I reached out to Melvin as a couple vehicles peaked my interest . After test driving one ,we were able to drive away in a 2021 Explorer ST!!! Thanks AutoNation and Melvin Jones especially!!

I have now purchased my last 3 vehicles from AutoNation and though they have a great Sales staff there isn't anyone that is more personable than Melvin. He makes the car buying experience fun and takes all the pressure away from making the decision. He is very knowledgeable of Ford and even drives one! I would recommend if you are in the market or even considering that you look this team up and ask for Melvin, your wallet and your wife won't regret it!!

Fernando Cano is my service tech, he did a wonderful job at getting the front end of my car taken care of, he Always returned my calls and kept me updated, I will ask for him every time I go in for an oil change or anything, thanks Fernando

Had a pleasant experience getting the Works package and state inspection on my 2019 Expedition Limited.

I usually have no issues and love this place for all my service needs, and I am not the kind of person to leave a negative review, but it took two hours to do an oil change and tire rotation. Was a little disappointing. I get things happen and people get busy, and I did have to reschedule my appointment that day from 10am to 12:30pm so maybe that made a difference, but that just seems like it took longer than it should. They did do the multi point inspection so perhaps that is fair. Not sure. I will still go back though.

Good service. Quick in and out. Clean facilities. Friendly staff.

Does not do any good to make an appointment. Took 1 1/2 hours to get my oil changed with an appointment. So many other customers were complaining how long they had been waiting. Definitely needs to improve on service time.

Martin Lynch was amazing to work with. He made the car buying process almost too simple!!! We will take our future car buying business only to AutoNation!

Local dealership , sales staff and customer relations very helpful

Melvin Jones was my salesman. He was respectful, informative and helped me find the car I was looking for. He continued to help afterwards, as I was continuing to learn about all of the features of my new car.

Car was towed into Burleson AutoNation 3/30/2021 and not picked up until 4/19/2021. Twenty-one days to repair the rack and pinion. We were told there were 100 cars besides ours that needed service. After contacting Linda in Customer Relations Matt Masters emailed on 4/2/2021 to confirm that car had not been touched, and a loan car was offered. Email received 4/5/2021 saying technician was looking at our car. The repairs, parts and labor costs were discussed on 4/6/2021. An agreement was made for repairs to be done. Email stating one part had not arrived received 4/12/2021. Part arrived 4/15/2021. Since we were going out of town early on 4/16/2021 the car was not picked up until 4/19/2021. The repair journey was much longer than anticipated. We felt Matt Masters was doing everything within his powers to get repairs completed. Linda provided assurance that our business was appreciated, and tried to convey that our satisfaction was the #1 priority. Without Linda and Matt working together this survey would have received one star. We would recommend the dealer to a friend with the stipulation that they talk to Linda immediately. We are satisfied with the quality of the work performed so far, but definitely feel the time involved was excessive. There never was a timeframe promised, but we feel Matt tried to push the repairs through as much as he possibly could. Price paid was exorbitant but expected at a dealership. Bottom line is that our regular mechanic did not have the tools necessary to make the repairs. We were expecting more than a one day wait, but certainly not 21 days. We were expecting the costs to be approximately $3,000. We were extremely grateful to Matt for working with the estimate to keep it below $4,000. Matt and Linda deserve bonuses for keeping us grounded during the repair journey. The worse case scenario was envisioned. Without Linda getting involved we believe the end result would have been longer. Without Matt treating us like he would want to be treated we believe the end result would have been longer and more expensive. Thanks to Linda, Matt, and the experienced technician(s) that completed the repairs.

Highly recommend Trevor Taylor , & Dallas... They were simply REMARKABLE!

My experience was a little unique. But I’ll share what I learned. First, know what vehicle you want. At this location you can buy anything from a pickup to a lotus. Know your needs. Know the KBB value of the vehicle you want. Know the KBB value of your trade in. (More on this later) In my experience, the credit app, how much I can afford to spend and the amount owed on my trade in were worth so much more info to my sales rep than knowing anything about the Truck that I drove from San Antonio to buy. Luckily I’ve already owned a few rams and did my homework on what I’d be purchasing. My sales Reps Job could be eliminated as a whole. Aside from the test drive he was more of a hindrance to the buying process than anything else. The last issue I have is during the test drive all systems ran fine, no issues. But by the time I made it to Austin I could hear the brakes squealing. Took the truck to the shop for a check up, sure enough brakes are shot and need replaced. I’m not sure how the brakes were missed during their check in process. Lesson I learned. Money, credit profile, monthly budget, and trade in amount owed are all the very last thing to be discussed with your sales rep. That and have them pull the wheels in front you of to check the braking components. Personally, I probably won’t do business again with auto nation. It would have to be one heck of a deal for me to put myself thru that process again with this dealer. It should be noted I go thru a truck once every 6-8 months, so I do purchase Trucks pretty often. I rated a 2 because I did get my truck at a decent or fair price, and they had the exact Truck I was looking for. 18 Ram 2500 Megacab diesel.There aren’t many for sale in Texas.But the sales rep lack of sales experience was really off putting. I’ve come to realize that if a sales reps only bow in his/her quiver is the credit app, then he’s really just a waste of space. I did already have my finances in order before purchasing, as you should. Don’t let a dealer shotgun blast your credit profile, you’ll have 25 hard pulls on your credit by noon. Have a licensed mechanic inspect the vehicle first before signing anything. Since I was from out of town I didn’t know anyone in the area and completely missed this. Try to do some research on the area to find a mechanic before hand. Beyond my issues, this location did have a wide variety of vehicles to choose from. The location was clean, and sterile. And the cars were also very clean.

Bought used f150 and was put in the dealers shop for minor repairs immediately after purchasing after setting up an appointment. Took a week for competition of issues. Glad they me let me have a spare vehicle.

My experiences with Autonation Burleson have been very pleasant and worthwhile. I give most of the credit to Mr. Aaron Cross/Sales Representive due to the fact he listens to his customers. He isn’t pushy and does not try to sell a vehicle that isn’t right for his customers. Mr. Cross’s attitude IS customers first. Once a vehicle and pricing has been settled upon, the finance manager also listens and understands the desire of the customers.

I had a 10AM appointment to have state inspection done. After 11 o'clock the service rep noticed I was still sitting in waiting room. she said she would check on my car. Twenty minutes later she came back said she was sorry my car had not been done and asked where my car insurance was. I told her and she said she would see that my car was taken care of right away. Nearly 2 hours later my inspection was done and I was able to leave. To say the least I was not happy. I was offered a free oil change to give a good review. Sorry I believe in being honest.

Great job!

This was my first time at this Ford Service Center!! The people are awesome and go above and beyond!! Jana was so helpful and her customer service is on point!!

Took in 2021 F250 for warranty work on 2/22/21. They could only do 1 or 2 things, parts had to be ordered for all others. After 6 weeks of waiting, I finally called them on 4/5/21 for status. "Oh, we just got them in." "Bring in a 7 am and should be no problem having it ready that day." Took in on 4/6/21 at 7 am. "Should be no problem having it ready that day." After waiting all day for update or to say it was ready, I finally called at 5:45 pm to see if it was read. "Oh, I was just about to call you. It takes a while to do the window gasketing, so they could not finish. Should be tomorrow." Told myself I was going to call them early afternoon next day for update, but forgot. After getting no phone call from them all day, I finally started calling at 5:45 pm on 4/6/21 and could not get hold of the service advisor Dominic, nor the service manager. After 45 minutes of trying to talk to someone without success, finally had to drive down there. "Oh, Dominic just left." After standing around a while, I finally got someone else to check on my truck. After 20 minutes or so, they finally brought it up. NONE of the work had been done, so it was not the window gasketing that was holding up finalizing the work. So after 2 days of waiting to have minor work done with parts they already had by special order, I had to drive home the truck in the same condition I left it in.

First off, the detailing department did a horrible job detailing the truck. supposedly cleaned all day, yet my wife and I did a better job ourselves in about 2 hrs at home. Unwilling to work with purchaser on simple issues. Like pulling teeth. Avoid call center at all cost, they are clueless. Service department isn't much better in the organization department. 20 minute repair took 4 hrs due to " if it's not in the computer, it doesn't exist " mentality. ( took 5 minutes to find part when they actually looked for it). Will take future business elsewhere.

I was treated with respect. Everyone was nice and helpful. However, it states online to make appointments and due to the pandemic it makes sense. I was not expecting to make an appointment to still have to wait 2-3 hours.

I love burly Auto Nation.

Preston was extremely helpful during this process and was able to help me find the perfect truck for me. This was the second vehicle I had purchased from him that week and I couldn't have asked for better experiences for both of them.

Was a pleasure to work with them tbis time. Everything was done in a timely manner. Service writer, Kipp Moore, was outstanding..

My experience didn’t start out good at all, but ended much much better. Squirrels had gotten under my hood of my 2018 Taurus and chewed all sorts of wires. All my warning lights came on at the same time. Fernando was my service agent. Fernando us terrible. After having my car 10 days and not once calling with an update, I called him..it went to voicemail that he didn’t respond to. On Fridayday (day 10) my husband called and just happened to catch Fernando. He started describing stuff that had nothing to do with my car... he had the wrong car pulled up. Finally found the correct one and stated it would be ready Monday(12 days since I dropped it off). Monday came and by 11 am I hadn’t heard from Fernando so I called and got his voicemail. At 2:00 I called again and was transferred to the Service Manager voice mail. By 3:30 I called my husband to tell him I still hadn’t heard anything. He called and again got Fernando who said that as soon as the cashier came back he would give her the paperwork and she would call us. At 4:30 my husband started calling every 15 minutes and couldn’t get Fernando back. At 530 he called the service manager who informed us that Fernando had clocked out and left at 5:00. By this point my husband was livid. Matt was very helpful there at the end. He located our paperwork and got it to the cashier. He had my car washed and ready within 30 minutes. He even gave us a discount on the service due to Fernando’d incompetence and lack of communication. While the actual work performed was fine, it was the service agent,Fernando, that made it a terrible experience. Linda Belota, the Customer Satisfaction specialist also got involved and moved mountains to make sure we were happier with the service department. Matt and Linda took 2 customers that were ready to leave and never return for any reason and turned it around to maybe not ecstatic but at least much happier than we were. All in all the service department and work performed was fine, it just took 1 guy with no communication to ruin what would have been a pleasant experience. I highly recommend Matt and Linda, they know what customer service means.

My review is for the service department. Went in for an oil change with an appointment at 8:30AM (so I could get my car back early for work purposes) they told me it would take around 2 1/2 hours, which I was okay with.... got a call from them at around 11AM asking if I wanted to do air filter change. I said no & asked how much longer and they said it wouldn’t take too much longer. At 3:30PM I decided to go into Ford because no one had called me yet. Turns out my car was done at 1PM and no one called, the person taking care of it left work early and just left my car’s keys on a desk. 7 hours I waited for an oil change. 7 hours. Not okay. It really shouldn’t take all day for an oil change.

Very personable people which helps in the buying process.

I was having a lot of problems getting an issue handled on a new vehicle I just bought. No one seemed to make it a priority, except for Luis from the service department. He took my phone call and made sure that my concerns were addressed. I SO appreciate his customer service and his ability to make my issue a priority. While the work was being corrected, Melvin, our sales rep, did a wonderful job ensuring that my issues were corrected. Overall, my buying process and the issues faced because of stains on the NEW vehicle started off rocky, it all got worked out in the end.

I was greeted by a nice young gentleman named Luis and he took great care of me while I waited for my F-150 to have an oil change. They topped off all my fluids and suggested that I have my air filter changed. I had it done and I was back on the road in no time at all. Thanks again AutoNation Ford Burleson for the great service.

Kimberly at Auto Nation Ford in Burleson was an excellent sales person. It was worth our drive to work with her and purchase our Expedition at this dealership. Great experience.

The services was long for purchasing a car. They didn?t do well on detailing the truck.

The overall experience was okay. The deal was pretty much a “give me” deal for sales man. Substantial down payment and I called and he happened to be the one to take the call. Customer follow up needs serious consideration and adjustments. I received an email a few days after receipt of vehicle asking if he could help me with anything else. I responded with a request for assistance fixing the vehicles remote. That email went unanswered. That is poor customer service. I’d received multiple emails to share my experience through a review, but was reluctant to do that as my previous email for help went unanswered, so would they respond to a review? In my mind, doubtful. In the end I’ll be contacting a different dealership for help with the inoperable remote. Would definitely not recommend this dealership unless one cares little about customer service.

They are well versed in what they do. It took a couple of days to get everything figured out but in the end they did a very well job getting me into the vehicle that i wanted. Thank you Autonation Ford Burleson

Outstanding service. I highly recommend.

Worked with Preston Harper for over a month to find the vehicle we wanted. Preston was very diligent on getting us what we wanted. We live in Arkansas and I can tell you they had the best deal around! It was worth the trip trip to Burleson, Texas for this vehicle.

From the moment we walked into AutoNation in Burleson, we were welcomed and felt at ease. Clint Maldonado took the time to listen to what we were looking for and to show us what would best fit our needs. He and Tyler took the time to explain all the details and we walked out happy customers. I would highly recommend AutoNation in Burleson to anyone who is seeking a new or pre-owned car.

My sales rep Greg Gaskins and the whole team at AutoNation Ford in Burleson were a real pleasure to work with in buying our new truck. Thank you!

Clint Maldonado did our family well. He's very professional, not pushy at all. He presented us with all the information so we could make the right car choice for our family. We will always seek Clint out for all our car buying needs!

Worst vehicle buying experience I have ever had, no one at the dealership seemed to care if they sold a truck or not. Deal was agreed online prior to going to dealership. Internet salesman totally disconnected from sale, too busy on personal phone, finance guy took 2 HOURS 40 MINUTES to get to us after deal was done and then stated "We hadn't been waiting that long!!" We got there at 4:50 pm, for 5:00 appt, and left the dealership at 8:30pm after they were closed. Will NEVER buy from this dealer again and probably not from AutoNation dealerships. Don't need to be treated rudely for a 70k vehicle. Should have left and purchased the GMC truck that I was considering. Kelly Waters

Overall was really. The service advisor was really helpful.

Did a great job getting fixed very quickly. Our local dealership couldn?t get the car looked at for maybe three weeks.

Repair was done quickly and efficiently. Staff was great and definitely recommend coming here.

The best car experience we've ever had! Kimberly is the bomb! Great customer service. 😁🤩

Had my first oil change on my 2020 Ranger this week. Had a 7 a.m. appointment so I was first or second in line. Took about an hour and 15 minutes. A little long for first in line. Could not find my vehicle after I checked out. Was parked behind some other cars a little ways away. Service person came out and hit the emergency button on the key fob and we found it by the chirp of the car. A little annoying. I have a 2019 Sonata and when I take it for service I get a video from the mechanic showing everything they are doing and checking on the car which is kind of nice. All get free car washes for life. No such perks at Ford.

I been a Ford customer in Burleson for over twenty years! The only time I had issues is when Bankston took it over! I’m so glad Autonation got it back, because service is everything! You can sell anything, but without customer service you won’t survive. Autonation has proven to me again that they excel at it and that’s why I’m a customer for life! Customer service (Linda) called me when the part came in for my F250 transfer case and not knowing I’m a fleet buyer they even got it done on a Saturday so I could have it for work on Monday! Matt and Louis did a great job in communicating everything.To all you business owners out there go check this place out! To the customers that buy one vehicle every five to ten years, Trust me they will satisfy you! They have plenty of options, because I have had both my sons purchase here too as first time buyers! They both have had new and used vehicles serviced here and the service and sales has always met their expectations!

I bought my new truck last year there and got 0% financing, was very happy about that.

My sales rep Michael Barrow was helpful and truthful. The whole team was easy to do business with. Nice people.

Very friendly staff and laid back atmosphere. I told my salesman what I wanted and what price I was willing to pay. He came back with a better offer than I expected. Great experience both times I purchased from this dealership

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash.

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash. Worst decision and won’t be making the mistake dealing with them again!

I came in with a problem with my 2018 Ford Flex on Monday 3/29/21 and Lanna and all the service people there went above and beyond to make sure that I was taken care of properly. I will definitely recommend you guys.

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash. Would not recommend! Would not invite my enemy to go there!

They did a awesome job! So go see Matt masters for your service needs!

Kim was kind and professional, but comfortable. Everything moved along smoothly, although, I wasn’t there to buy a car. I just wanted to see the actual size of a Ford Escape, because i had found one on line at Carmax. Kim looked at the car online and said she could do better and she did. I love the Ford Escape. It fits me perfectly. Not too big, not too small. Heated seats and apple CarPlay. Back up camera and remote start from my Ford App. I would definitely recommend Kim. Go see her today.

Great place. Great people.

Luis was very attentive and gave great customer service. Easy to get a hold of if any questions came up. Please request his service for the best experience.

They are awesome here! Melvin is the one who helped us and has continued to help us anytime we have a question! We had a couple extras installed on our truck and the service department was fast and very friendly and helpful ! Answered all our questions! Thanks Guys!

I have always used AutoNation Ford since I got my new to me 2017 Explorer for all my service and repairs to me they are the best and very customer friendly. My last visit I waited while the service was done and Cody was my rep. He was outstanding I wanted to set outside and he informed me the table was gone but he carried me a lobby chair out beside the building so I could wait outside for my car. AutoNation will always be my go to for anything to do with my car.

The people really seem to care about you and your vehicle.

Made an early appointment so we could get in and have an answer early as to what needed to be done to repair our truck. We are told that since the check engine light was on that it would take 24-72 hours for them to even get to the truck to diagnose to determine what the check engine light was for. So confused because I thought that’s what you make an appointment for. So you can get in to have the truck looked at, which would include running tests? Which we ALL know does not take but 5 minutes. Not to mention, we can’t get a rental car until the tests are ran to determine what is wrong. Can someone explain to me this logic? Hoping this AutoNation has a complimentary hotel connected so we can stay with the truck while we wait for them to get to it to run tests since we can’t get a rental car to leave! Not seeing an elevator or cleaning staff though..wishes not looking bright.

The Help from the Service Writer Janna was Excellent. Was not real Happy with How long it took as Your Call Center Over Books Oil Changes. Booking 1 every 15 minutes or less is just to many. An Oil Change cannot be completed in 15 Minutes.

We found that communication between our first service person was not great; but then the second young man kept us in the loop. While waiting on our part to be painted and installed they did change our oil and take care of some recall items.

Jenna took care of my every need!!! Thank you for everything 😊

Great salesperson. Ask for Kimberley.

My experience was amazing! Every member of the staff were courteous and helpful. I’ll definitely be back again.

Excellent customer service they gave their all so that we obtain a new Truck thanks to Juan Mendez and his team best experienced, knowledge and a complete Satisfaction guaranteed If your looking for a new Ford Vehicle this is where you need to go

Kipp was great at dealing with VPP and getting us a new motor. Always followed up with any changes or issues that came up.

Wonderful experience! Ask for Greg! He will find you what you are looking for!

Truck was exactly as advertised and our salesman Melvin was knowledgeable and took time to explain features to us. I will also say when we went through financing there was no up-selling, we were in an out of the dealership with a trade-in in less than 2 hours. Great car buying experience.

If you are looking for the best car dealership go to Auto Nation USA Burleson TX. Not only is it clean and welcoming the Manager will bend over backwards to make sure you get the best rate possible. As for salesmen you can't go wrong with Melvin Johnson or Aaron. They are the best. Melvin made sure I was kept up to date on my choices. If the price went down I got an email. If someone is also looking at one of my choices so got an email. He is the best undeniably. I will come back every time I need a vehicle and urge others to come and see Melvin. Thank you Melvin and Auto Nation USA Burleson TEXAS

Service department was efficient, knowledgeable and caring. Would trust my car needs to them again.

Luis is an awesome advisor!

Luis was the bomb.com, all you need to know. Super nice guy and very, very helpful. I will request him every time. P.S. Linda has helped me with an issue I escalated in the past with the same car. Very Helpful!

The best experience we have ever had with buying a truck. Extremely pleasant.

Very honest people. I recently got a 2019 Camero from Autonation Ford in Burleson and very easy and very friendly people. Skyler helped me and she was great! Highly recommend coming here if your looking for a car!

Maintenance services for my F150 were very good. Knowledgeable personnel.

Very friendly, prompt service! No surprizes

Went to purchase a new Mustang GT, found what I was looking for and made an appointment with Scott at Autonation in Burleson. The car was ready for the test drive upon our arrival. We purchased the car, short and uncomplicated process. I will do business with them again.

Quick diagnosis of my problems, and quick to correct them. Cost came in right along with estimate. Service writer was very professional, as were other staff we talked to while waited for our truck to be serviced.

Great place to purchase; however, I have difficulty obtaining service for a Ford recall. Service department wanted me to leave my F150 with them for 5 to 10 days to perform a recall that Ford says takes less then 4 hours. This is unacceptable.

Made an appointment for 7 AM for recall work to be completed on my vehicle. Called around 1:30PM and was told they couldn’t give an estimate on when it would be done. Tried calling back at 2PM and was sent to VM. Decided to come back to the dealership and the tech forgot about my vehicle and they are currently searching for it and trying to determine it’s status. This is completely ridiculous and not the first time I’ve had bad experience at this Ford dealership. My family will no longer have our vehicles serviced at this Ford. Save your time and money and go somewhere else.

Quick and painless process. Worked out all the details over the phone, simply came in and signed paperwork.

I recently traded in a vehicle and purchased a Toyota Tundra from this dealership and it went very smooth. The salesman was friendly and knowledgeable, as well as the other employees involved in the process.

they were very friendly and they do excellent work

👍 All Work was completed ahead of schedule!

Love my new Escape. It?s so comfortable and drives real nice. The saleswomen Kimberly was great!

We had a great experience at Autonation Ford in Burleson. Our sales Clint Maldonado provided great service and answered all of our questions. We will definitely shop here again in the future.

They did a great job. Got me in and out within the time they predicted

Got some of the fast service I would recommend this place to all friends and family

Melvin Jones is a great salesman. 4 vehicles with Melvin. 2 I bought, 1 for sis Vicki, and 1 for my favorite little sister Lee ❤❤❤❤

Cody took care of all my request that needed attention.

Matt was great! He got me right in and write out of the dealership which shows that our time is important to them. He was absolutely wonderful

The service department is very courteous and knowledgable I would recommend, Burleson auto nation to friends and family.

Great selection and great service!

The time before, everything was upbeat, the service manager came out and talked with the customers, the service guy I dealt with was okay, however there was another back there in the cubical area. He needs to be aware of his language and that there are customers in the store, some had small children. If some one is upset with their employer, I get it, however be aware of who is around and show some common curtesy and respect.

Good dependable diesel repair. See Angela for your Ford service!

Good customer service! Enjoyed my purchase at this location and the salesman Clint Maldonado was very helpful!

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could drop it off. I expected them to be busy and an appointment would assure me they’d work on it at the specified date. Since it’s been two months ago I don’t remember the full details except that communication was horrible and it took 15 days for me to get my truck back. $2985 repair – warranty! A couple of days after I got it I opened the sliding rear window and the sunroof shade started flapping so now it has to go back because they didn’t get it fixed correctly. I make an appointment for January 18th @ 9am thinking pop it back in the track and no biggie, I’ll have it back that night. PLEASE!!! Seems making an appointment to have your vehicle looked at means you just have a time to drop it off and they’ll look at it when they can. It took 2 days before I got a call back from the service advisor saying the part that is now faulty, which was not faulty before it was fixed in December, will need to be approved by the warranty company or it’ll be a $1800 repair. So, I send over the paperwork and he submits everything and works with them to get it covered. That’s 1 week. Now we wait for parts, but I didn’t get a call to update me, so I must make contact, by email so everything is in writing. On Friday I get a response saying that ‘Ford sent the wrong color and the replacement will be here Tuesday’. That’s 2 weeks. Tuesday night I email the service advisor just to see if the parts arrived and if they have a timeframe of when the truck will be done. Thursday afternoon and still no response from him. I know the email is correct, I clicked reply on his previous email. Since December 1st 2020 My truck has been in the shop for 34 of the 67 days as of Feb 5.

Great service, takes a little longer than I'd like but they have good coffee and TV in the waiting room.

Norris Nash was our salesman. Very good experience with him, I would recommend him to anyone looking for a vehicle.

I made an appointment on line for my first service. The time scheduled was 11am. At 12:30pm, my truck was still sitting where I had parked it waiting for service, so why make an appointment in the first place??? I was at the dealership until 3:30pm just for a simple service. According to Ford, the first service should include a tire rotation (was not done because I only had close to 6k miles on it and wanted to service it after break in) and a fill up the DEF tank, which was not done. Makes me wonder what else was not done. My truck was eventually pulled outside and I had to have someone hunt down Matt Masters, who was my so called advisor to get him to come talk to me. My truck was still filthy and had not been washed. I insisted that they do so since they brag about "taking care of your vehicle". The excuse I was given was that due to covid, they did not do washes unless specifically requested. Nonsense excuse #1. The wash took about 45 minutes and it was a terrible wash, truck was still dirty in many places I walked outside to find out where my truck was and the technician parking my truck was sitting inside it with the engine still running, on his cell phone and wasting my diesel! I had to catch his attention to have him get out and take the key to Matt. You guessed it, I had to have Matt hunted down again so I could leave. He is never at his desk and does not pay attention to his customer. As I was driving home I noticed that my DEF tank hadn't been filled up, so I turned around and went back to ask why it wasn't done. This time the excuse from Matt was that they don't do anything that the customer doesn't ask for. I had to show him on my FordPass app., what a first service entails. They ended up putting some DEF in the tank but it was not filled up! In my opinion, these service departments should know what to do to complete on a service that follows the maintenance schedule outlined in the manual and FordPass app. The customer shouldn't have to demand that it be done. After all, I still paid for it with my rewards for buying the vehicle from them. I was very disappointed with their level of attention, the amount of time they kept me there and their lame excuses for not getting it done right the first time. I am hesitant to take my truck there again for service and will consider other dealerships that can take care of their customers correctly and punctually. The service department and it's "advisors" needs major improvement if they want my future business.

Matt masters is the best service guy, he goes above and beyond for his customers.

Great service kept informed every step of the way until truck was done

First of all you should take care of existing customers. Auto nation has not yet serviced my truck because it has to Stay over night. I asked for a courtesy car to drive back home, and was told they did not have any car's in the lot, I would have to wait till they called me. It's been a week already, you have a lot full of car's, several dealerships, and I still can't get a service car. Come on! I am the purchaser, you are suppose to give me good service. yes, I am still waiting! I live in Red Oak, Texas, I cannot have any one of my family just come and pick me up! This our only vehicle, no I cannot get an expensive rental car, and really you should provide services for your customers. My truck is only a couple of month's old! I bought all those expensive insurances for the truck, and they have failed Me! Better customer care is what you need to improve!

The service people are helpful and friendly but the wait area could use an update.

The wait. The staff are nice but they need more mechanics to get people in and out quickly

The last two times we have taken our truck in for an oil change WITH an appointment made several days in advance we have sat in the waiting area for over 3 hours!!! After 2 hours today the lady came out five times and said finishing up and about 5-10 minutes. The only reason we go back is because our oil changes are covered under our warranty or would never go back. Unacceptable and terrible service at this place!

I do not like giving such a bad review but, I was very disappointed in the service done on my 2015 Mustang Gt. All that was needed was two door latches replaced and it took almost a week. I tried to find out why it was taking so long and could not get any call back till the next to last day. All they would say is Ford's warranty company would not give my car back to me even though the wok had been done. I went in 3 times just to be able to talk to someone. So very very bad. Bill

Salesman was very courteous. Wide selection of cars and trucks. Vehicle?s were low mileage and in excellent condition. Overall I was impressed. This is the second vehicle I?ve bought from Autonation and will very likely continue to do business there.

the attendant Angie, took care of all details on my car, even though staff were short handed, I was informed of the needs of vehicle. The staff member Armando was knowledgeable on parts and service other staff member were helpful on information on question that I had. coffee was helpful

absolutley the best car buying experience ive had. lyle

The buying experience started out great but quickly turned sour. Once Bruce got involved it was good. Went ahead and purchased the vehicle but to this day not so sure I?m happy I did. I have contacted the dealership 4 times to get me an owners manual (as my vehicle was delivered from another dealership to Burleson) . I have yet to receive the owners manual and I am in desperate need of it!!!!! I WANT AN OWNERS MANUAL DELIVERED TO ME ASAP!!!!!!! Someone should. It have to beg and get ugly because y?all won?t do your job!!!! DO NOT BUY FROM AUTONATION BURLESON UNLESS YOU ENJOY FRUSTRATION ANE BEING LIED TO.

Dealt with Scott Lynch as salesman. He is very knowledgeable of all the vehicles available and worked with me to place me in a vehicle that I liked and met my price range. He very personable and likable. If points were to be given he would receive a 10+ rating from me.

Very clear communication by Angela, and quick repair after her report of what the diagnostics showed.

These guys are a great team. This is the 2nd vehicle i've bought over the internet from them in less than 13 months.

Our salesman, Clint M. was great ! He was very knowledgeable and very professional. He made our experience very pleasant! We give him 5 stars out of 5! Jack and DJ Reardon

This is the 4th vehicle we have purchased from Aaron Cross. Aaron works with our wants & have to haves, he has made all our transactions seamless. Thank you for all your help Aaron!

Made an appointment for a simple oil change. Took 3 1/2 hours. Then after driving home, realized they left the wheel lock key on one of my lug nuts. Luckily it didn’t fall off during my 25 min drive home. Completely ridiculous. Paid for the maintenance services when we bought the car, but will not go back to this location again. Do yourself a favor and go somewhere else.

Dropped car off for a recall at 7:30 appointment with Kip. At 2:30, had not heard back from him, so I called to check status. Was told he would check and call me back. At 3:30 wife called back. Fernando answered and transferred her to Kip and she got Kips voicemail. She waited 10 min and called back. Fernando said he would take care of it and said car hadn’t been looked at, but he personally would drive it in the shop. 10 minutes later Kip called back and said he was busy, but car was in the shop. Linda then called to see what had happened and said she would also look into it. 10 minutes later Linda called and said it was ready. When I arrived (we live 20 minutes away) to pick it up, I was told receptionist had my keys and paperwork. Went to her and ticket was laying inside window. Receptionist went to computer but said Mech was still charging parts. Waited an additional 5 minute and then was processed. Fernando and Linda were helpful. But Kip not polite at all. Again, it was a recall so it didn’t cost anything out of pocket.

Every time I have been here they treat me like royalty

No one to greet customers until we got the manager involved. Prior to this workers would just pass by us not even offering to help. Very poor customer service

Angela as my service specialist and did a wonderful job keeping me updated on the repair service taking place on my vehicle. They worked hard on getting me back on the road as quickly as possible.

I dropped my 2019 F150 off for the 2nd time within a month with the same issues. They had replaced several parts to do with the transmission the first time around and realized it was the same parts that were warped this second time around. Ford itself only wanted to replace the parts but this location fought with us to have an entire new transmission put in. When Ford was still refusing, they stepped up and was ready to take the hit themselves. Ford eventually got onboard after reviewing everything, but this location showed that they are going to fight for the customers and take care of them even if the big guy says no. We had a deadline that I needed my truck back by and they were also able to get it all done and back to me in a very timely manner. This location has been amazing and has stood behind their product. We have purchased 8 vehicles total from this location through the years and never had any issues and they have been nothing but professional. They have always gone above and beyond. From the sales floor, to the service department, to all the managers, I thank you. Even though we are moving halfway across the country, you can bet your rear you will see us again when we are ready for that 9th vehicle.

Trevor Taylor was our salesman. He did an outstanding job. Very knowledgeable and easy going. I would highly recommend him for my next purchase.

Taylor and Grant bent over backward to put me in a new F150 at the price I believe to be fair and I'll be happy to refer them in the future!

Update: I was contacted by AutoNation. They were more than willing to refund the unauthorized charges if I remove all social media posts. NOOOO! Refund what is rightfully not yours. It is stealing and lying. Then trying to cover it up. Shame Seems like this is approved behavior, Sad When dealing with the finance department, please read everything!! Tyler Lankford was dishonest and made unethical changes to the contract’s numbers for unwanted warranties and interest rate. I sent him an email (shared on google reviews) after we discussed what he did in person. He only tried to justify his reasoning of making the changes instead of apologizing and making it right. This is our second purchase from auto nation and was never treated this way before. Thankfully my personal bank is stepping in with a lower interest rate and with honest advice. I left a review through google as well. There are other reviews that have reported this behavior as well. How many has he scammed before or will continue to take advantage of?

Trevor Taylor did a great job helping us. easiest process we ever encountered at a dealership. I would recommend him to my friends as a salesman

My husband took my truck to get an oil change this last week, he pulled into the service center and waited about 15 minutes and no one came out. He got out of the truck to go in and get some help, and they told him to get back in his truck, they would be with him shortly. He told them that he had already waited about 15 minutes. He went back and waited again for about 15 minutes. Then 2 other cars pulled into another lane and a few minutes later the service guys came out and took the other 2 cars first. Obviously my husband was very upset. He rolled down the window and said that he had been waiting a lot longer than those 2 cars. They then proceeded to tell him that they were very busy and it was going to be a 3 hour wait for a oil change. My husband told them that they had lost our business for good and left. This is not the first time that we have encountered bad customer service and ridiculously long waits at that AutoNation.

I see the Burleson Ford House as Walmart with 10X PRICE!

Fast service and Fernando was a great help

Great fast service. Had some residual oil left on skid plate so I had to being my truck back. But they took care of me and cleaned it up. Should have been cleaned from the technician when he spilt the oil but all in all they made it right.

Im in love with my truck.easiest thing ive ever purchased.i recommend Burly Ford Auto Nation.Tx.

Quick and easy purchase. Very friendly and professional staff.

The Staff does everything it can to meet your needs.We've bought our Cars & Truck here for 8 years & won't Buy anywhere else!

Scott Lynch our salesman was fantastic and got us the deal we wanted !!!

Great people to work with!

Go see Cliff, He is A good Man, Did me a great job, 2014 King Ranch In perfect condition, and the price was very very affordable, Just Go See them And Buy From Cliff Jowell Stephens

We’ve had 2 great experiences at this dealership. Melvin was our sales guy both times and he is definitely there to take care of the customer’s needs. I will send anyone to him who’s in the market for a new car.

Everyone is very nice, but, every time I have gone for service work, even with an appointment, and being on time or early, I have waited in my car from 15 to 20 minutes before anyone approaches me to get my information and get started on my car. I have never had a dealership leave me waiting this long.

Great customer service and friendly staff.

I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don?t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn?t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn?t get one. I called back again, 2 days later, and got an appointment ?with the camera guy? allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn?t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn?t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn?t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.

My husband became upset because the coordinator stated they were entitled to keep the car until the end of the day for a tune up, which would have been six hours. Then was told the car was being worked on, when in fact it was not yet brought in to the garage. All this for a scheduled oil change. That was a inconvenience but the hostility and tone from the service coordinator escalated the situation. Clyde berated my husband, made a series petty comments, including other customers in making passive aggressive comments while I was sitting there making this experience a hostile event.

The service was very prompt and fixed my car even without an appointment. I really appreciate the good service.

Have seen vast improvement from past service experience. Seems to be better organized and has much better flow to the service process.

Thank you AutoNation Ford for making my experience of purchasing a vehicle so easy. Y’all were awesome !!!

We went in to see what are options were as our lease was to end on 12/30/2020. Craig Parr was Outstanding in giving us our Options and as it turned out the best option was to turn in our 2018 Flex SEL and to purchase a 2019 Flex Limited., which was in the color my wife wanted when we leased the 2018, 3 years ago. Go to this location and see Craig

Easy to work with and honest.

Thank you AutoNation Ford Burleson for a good price! And, along with that I got the worst customer service experience of my life lasting for days starting on Oct 29th and finally ending Nov 3rd. It was filled with miss-information, false information, miss-leading information, incomplete information, broken promises and down right lies! I was filled with anxiety, stress, uncertainty, anger and fear that the ordeal would never end and I would never actually receive my new Escape I that paid you in full for $21,800.00 via cashiers check on the 29th. Thank you for the opportunity to vent, I NEEDED THAT!! BTW, you fellows are great at passing the buck and/or throwing your peers under the bus! Feel free to pass this along to Fort Lauderdale.

Excellent friendly customer service! Very impressed

Used the Ford Pass app to schedule our first oil change. Showed up at the time and waited. We were out in 40 minutes. Well done!

Had a problem with airbag light on continuously. Went to Auto nation to check it out. Told me what was wrong with it and the cost to fix it. They said they had to order the part. I left and didn’t hear from them for several weeks. Ford Motor Co. sent me a questionnaire asking if my problem got fixed. Told them no, it hadn’t. Got a call from a Linda Bogata at Auto-nation asking me about it. Told me to bring it in to replace the part and she cut the cost almost in half of the original quote. I left my truck for the day and that evening picked it up and left satisfied it got fixed. Linda worked hard to get this done and I appreciated this very much. Auto Nation can get the problems solved if they put their minds to it. I don’t think I really had to fix the airbag light on the dash. Auto nation told me it couldn’t pass inspection but I took it down the road and had no problem getting it passed. So go figure!!! I’ll go there when I need to change my oil next time.

This is the second vehicle I?ve bought from Michael Barrett and I plan to keep coming back to work with him. I simply find what I want for a price I want and see if he can match it. Both vehicles he not only was able to meet it, he beat it.

Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.

This place has really gone bad since switching general managers. I have bought seven cars from them and it?s time to go somewhere else

Easy straightforward transaction with the best price.

Every time I have contact with them I wind up being spammed, and most of it gives no ability to opt out. I also received a spam call from the sales manager while my truck was in the shop and they knew I'd answer the phone. This review is in response to no less than 3 requests for a review after having to take my truck to them on a safety campaign. They asked for it, they got it.

every one was very courteous . They went over and above to repair my radio

The place is a dump and they will spam you to no end every time you do business with them including begging for reviews. I've gotten no less than four requests based on 1 service visit and no ability to opt out not t mention being bothered by their sales manager on the phone while my truck was in their shop. You figure he knew I'd answer the call under those circumstances? I'll go somewhere else anytime I can. The Service writer was actually a pretty decent guy.

My service advisor is the best!!!!! Very friendly and honest service.

Horrible experience not only did I get hung up on my vehicle was in there for totally different time before and they can’t seem to find anything wrong according to them or they can’t replicate it seems to be the ongoing excuse and then when I finally was able to speak with the service manager he mixed up my vehicle for another family members vehicle and they own a Ford F-150 so please tell me how do you mix up an suv and a truck big difference I will not be returning my vehicle to Autonation ford Burleson

Helpful employees and fast service.

I bought a truck from Burleson location and had nothing but problem after problem with them. Our salesman told us several times to bring the truck back in a week to change out tires because the ones on were dry rotted. I called him a week later and kept getting the run around. My husband got involved and the salesman Arron, told him to call other dealerships to see if they have tires in stock. When my husband did so, the other dealership asked why the customer and not the dealership was calling. The dealership has to put in a request. Arron, was pushing his job off on us. My husband and I went to the dealership to get some answers and we then dealt with a supervisor Tim. He looked at the tires and said, “ what’s wrong with them”? Even Arron said these tires are dry rotted and their warrant doesn’t cover dry rot. The warranty was purchased extra because of the concern of the tires. Now we find out it dosent cover dry rot. Tim said he has dry rot on his personal vehical and drives it around and never had a problem. Tim says to my husband and I , “ how do I even know these are the tires that came with the truck?” I was floored! He was insinuating we were trying to pull a fast one and being dishonest. Our salesman Aaron was standing right next to him and said nothing. Tim could have found out a number of ways if those were the tires and he decided to question our integrity instead and then told us there was no need to get frustrated. We go back inside and Tim comes back and says Arron never said he would replace tires! Says we have two options, take truck as is or give it back! I’m blown away! I pushed the subject and then was asked if we had proof and thank god my husband decided to start texting because otherwise we would have no proof at all. So now they see there is proof. Arron comes out and wants my keys with an attitude and I asked what for and he gave me more attitude and said he’s gonna change out the tires like he said he would. I didn’t know. His supervisor just told me they weren’t gonna do it. I’d like someone to explain what’s going on. Arron comes back later pulls his phone out and says he has nothing to his he said he would change the tires. Well someone is lying because Tim said that Arron never said he would replace tires. Tires get Changed and a short time later I get a nail in my tire. Well I go to see what the tire warranty covers, and I realize, they’ve never even emailed the paperwork of the truck purchase to me! I asked for a hard copy the day of, and they said no we email it! They never did. So now i had to make several calls up there just to get it and trying to get them to understand I have a tire warranty. The woman I spoke with Linda, after calling her twice to get paperwork, told me to call her and remind her the next day at 10. I’m sorry but I’m at work. Why do I have to stop my job, to call her to tell her to do her job? I called her in the afternoon to see if she got the paperwork, and she’s says to me, “ oh you were the one I was supposed to get that for” wow. Why do I have to go through this to get paperwork for a vehicle I purchased? I call service center because I have a nail in my tire, and the lady says the car isn’t even in my name in the system! At that point it had been like 3 months. Then she said I had no warranty which is not true. Fast forward a few months later I have another nail and went back and had more issues. I wait two hours and finally I ask what’s the status, and a couple mins later, what do you know, it’s ready and I believe it had been for sometime and I was just waiting for no reason. They fail to tell me they just patched one tire and didn’t have the other in stock for the other tire that had a nail in it until I asked. I would have driven off thinking both tires were taken care of. I just went to a different auto nation. I live 3 min down the street from Burleson location and I will NEVER step foot in there again, and apparently listening to other customers waiting, I’m not the only one. I will gladly spend the extra time and gas and go to a different AutoNation. Completely unacceptable, worst customer service I’ve ever gotten and I will be verbal about my experience with anyone I know who’s looking for a vehicle. Update. Just found out from other dealership, the item wedged the the tire didn’t even require a new tire. They pulled it out. I went through this ordeal for nothing.

The first time we went in, the salesman was juggling two different clients (us and another couple) despite that we had scheduled an appointment. We left and came back a day or two later, bought a truck, paperwork took forever, finance guy kept trying to sell us warranties we didn’t want. The truck was in the overflow lot and had to be driven in to Burleson and they changed the pickup time 3x on us, and they didn’t have the spare key FOB, which evidently is locked away in a mystery box no one has the combination to. Then my husband gives it a once over and notices the weather stripping on the ds door has a gouge in it. On the drive to dinner we notice the alignment is bad on this brand new truck and we bring it in for that. I will say that the manager handled it quickly and was very helpful on this issue. More waiting, like a week or so goes by, no word on the weather stripping and key FOB, so we physically go in and finally the salesman says it’s on order, schedules us an appointment with the service department. Get that done and think we’re done with the dealership. Nope! Have to go pick the license plates up because they didn’t mail them. Worst buying experience ever, if we weren’t desperate for a vehicle we would have walked away after the first encounter.

Service department lacks communication tremendously. It’s been a week and I’m still waiting on a call back. They had my car for 3 weeks. I called just about daily for an update. Didn’t get a call back until it was time to pick my car up. I picked my car up on a Tuesday and by Wednesday of the following week I had the same light come on/same issue. Let me also state, I started having this issue a month after I purchased the vehicle. Talked to Matt in service and he was going to call me right back. That’s been a week. Still no call back from anyone at the dealership. Was my first time purchasing there and likely will be my last. Communication goes a long way. Unfortunately this dealership strongly lacks In that field unless They’re getting your money 🤷🏼‍♀️

Had appointment. Got in immediately. Pleasant environment. Polite people and quick service.

Very friendly and answered all my questions. Did some warranty repairs I was not aware needed.

The service was very professional . Matt in service was great

Matt was easy to work with even though it took three trips and long waits to get my GPS updated. I’ve bought three vehicles from this dealer but won’t again!

Fast and friendly service

We kept hearing a rattle upon starting our F-150. Made an appointment but missed it. When Matt called to reschedule, he listened to our issues and explained what he thought it could be. Matt took the extra step to make us happy and feeling comfortable with leaving our truck for almost 3 weeks. We got all the recalls done and the issue fixed. Very Happy with the service, commitment and quality of work done!! Great job Matt and team. Thank you for a job well done 👍

Took over an hour to change oil even though I had made an appointment. Also at last two oil changes I was told that I needed a new air filter, I requested a new air filter along with the oil change and they did not change the air filter.

Very good attention to detail. I am happy with my purchase and experience.

Worst service ever. Better service in a dungeon from madam muzel!! Should get advice and lessons from DMV. Go somewhere else. Peaceful protest needed here.

Made an appointment for 2 pm. Got there a little early for my oil change , around 150 pm. They took my truck back right away. I was there finally getting paperwork where they had finished a few minutes after 4 pm. By the time I found where they had parked my truck, and a couple of employees were helping me look, it was 405pm. By the time I got someone to remove the little sign on top that said, “ CUSTOMER IS WAITING, “ I finally got to leave at around 415 pm. Pitiful!!!!!I’ve traded with them the last two cars. Don’t think I’ll ever go back.

sales and service are the Best.

Great buying experience awesome salesman gave us a great deal.

Service department is a joke, the way that the 2 men talked to my wife not knowing I was on the phone is not acceptable. This is the reason we have bought our last 4 fords from waxahchie and Cleburne. Absolutely worst service department.

People are friendly and helpful. Service was very good.

Always fast reliable service. The service people are great and courteous

Craig Parr is the man took care of all my wants and needs buying a vehicle, very informative and hassle free service Thanks Craig!

Fast service about 1 hour for oil change.

We are very pleased with our experience of purchasing a new Ford F150 from Autonation in Burleson. Craig Parr was outstanding in explaining the details of the transaction and helpful in all aspects. This will definitely be our first stop when we purchase another vehicle.

Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!

Fast service, great customer service! We will be back. Thank you so much.

Clint Maldanado was extremely friendly and listened to me very well while I showed what I wanted. He was able to find what I wanted all the way from Alabama! I absolutely love my new F-150!

Never doubt it sorry that they won't take care of our vehicles

Always great service at AutoNation Ford in Burleson with special thanks to David Nelson for always taking care of me!

Went out of their way to find the right truck for me.

Very hassle free experience. Craig Parr is great to work with!

Very nice associates working there, courteous. Makes it easy to return.

Great people that helped, repaired problem, and were courteous. Thanks, Marvin

So, let?s set the stage: I do the responsible thing and set an appointment online. I provide very in-depth notes on a few issues my vehicle is having. I show up at my scheduled time and drop the vehicle off. This was 9am on a Tuesday. No communication until I call to get a status update later that afternoon (and by the way, the phone number listed on the appointment reminder is not a working number) After I finally get someone to answer the phone, the service tech says ?it will take 2 hrs to fix, and we can?t start without you agreeing to the work?. So, a little pissed that I?ve essentially wasted a day now, I agreed. And who knows how long they would have waited to start the work until I called them. Next day, nothing heard from the dealer, called back at 12pm, was told someone would call me in 30 minutes. Nothing. Called back again, at 130 pm, was told the same thing. Still nothing. Called again at 3pm, was put on hold, then the advisor leaves a voice mail from another line, and could have just found me on hold and answered all my questions. So, overall, despite me having an appointment, it took the amateurs 2 days to complete a less than 2 hr job that I had an appointment for. They failed to set expectations, they failed to communicate, and also charged me for a portion of the work that should have been covered by my factory warranty. Unless it is a dire emergency, there is no way in xxxx I?d ever go back there. They are horrible. If 0 stars was an option that?s what I would leave. Do not go here.

I brought in my Ford Fusion for an oil change. It was a quick and professional experience. Matt at the Burleson location was great.

If you pay off your car early beware- TYLER LANKFORD in finance will drag his feet, not answer his phone and will not answer his emails with a response. We finally got a hold of him and sent him what was needed and he still never keeps you in the loop- and if you ask for a manager, It feels like they just hand a phone to a guy that will see what he can do... This place needs new leadership.... Lost a 2 car deal from us and will never refer you either.... Local buy not good here

Service team accessed my needs and determined I didn't need one of the services that I initially thought was due. They could have easily performed that service and charged me for it. Instead, they did what was right! Thank you! You don't see that very often.

Love my New Ford Edge. It is everything I was looking for.

Good sales dept. salesman was thorough. Respectful of my time.

I had an appointment for an oil change and after waiting an hour I see my truck parked in the back and asked if it was complete and why they had not contacted me. Found out when I complained they had not even started the oil change and then I see my truck driven off to the back and several min later I find out they had just taken it to the back to do the oil change. I feel the only reason I got it done then was I started complaining. If you cannot keep you appointment to do an oil change on time let me know before I give you the keys not give me excuses.

Like the service Department

I always receive great service with this Dealer at Auto Nation (Burleson, Tx). I feel comfortable when I leave my car there for any reason. Yes, I recommend them. Bought three new Cars there over the years. I had no problems.

I like doing business here because they do what they say they will do. They also treat me as a valued customer.

Took my car in for oil change, very satisfied with the friendliness of the staff and service technician. I always go there for any service on my Ford Edge.

David Nelson in the service department is honest and very upfront regarding the cost of any maintenance that is required.

5 STAR I’ve used AutoNation for regular servicing, and repairs and in each situation they’ve been quick, and informed me of each step they were taking. They made me feel as a priority while they were pretty busy. Definitely recommend!!!

David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.

Best sales experience I have ever received. I want to thank all the staff for their assistance and most especially my salesman “Aaron”.

Having to wait over two hours for a SCHEDULED OIL CHANGE is ridiculous especially since we are the only people in the waiting area. The past 3 oil changes have taken on average 3 1/2 hours. I shouldn't have to take off a day of work for an oil change.

Best dealership fir ford products Go see Aaron cross.

I purchased a car here 4 months ago. Even got the extended warranty. Car now needs $2500 repair and the dealership is washing their hands of it since it’s not covered by the extended warranty. I’ve had it 4 months. I’ve bought 3-4 cars from here but not anymore.

I was way way overcharged for my repair. I was double charged for a part. Maybe 1.5 hours of labor turned into much more. My bill was 650.00 and I was going to get the same work done somewhere else for no more than 200.00 guaranteed, but his small shop was too overwhelmed and it would?ve taken longer to get my truck in. My 2nd choice was the dealership. I already knew exactly what the environmental fee was but I played dumb and asked the cashier. She lied. She told me it?s a law. It?s not a law. It?s a Ford dealership idea. I had zero fluids to throw away and they gave me back my old parts in a box in my back seat. So why was I charged for disposing of these items? The work was very good though. They just had Forrest Gump doing my repairs and dragging out the billable hours. I will however purchase my next truck from them. I would recommend the dealer to a friend only for a purchase.

I am always pleased with their service.

Good service! Very professional

Grant did a great job!!! Great place to buy a car or truck!!!

Horrible communication. Tech out with flu and then his family resulting in days of lost work and car rental charges. I?m perplexed a dealership is this size and moving this volume would not have a single other person to pick up the slack

This was the best car purchase experience that I have had. The Sales team was very helpful and considerate. Not much back and fourth. Here it is, do you want it.... They found a good way to make it work. I was not shopping for a car. They called me up on a cold call and talked me into coming down and looking. I love my new truck.

They were courteous and fast. They were polite and had a good waiting area with my favorite coffee.

We purchased a vehicle 2 weeks ago and got home and noticed that the passenger seat didn?t move. We took it in to get fixed and was told that because our warranty wasn?t in the system yet, at the dealership we purchased it at!, they couldn?t fix it. How do you sell a warranty and not honor it for a month while it takes time to get in the system. That is crap!

Matt is always very courteous & helpful with whatever I need taken care of. The shop has always done the work in a fair amount of time & it is done to my satisfaction.

Sales associate was so very helpful and polite. I never once felt pressured or hurried. Michael B. kept all of my wants in mind when looking at the new trucks and test driving them. The rest of the staff was very courteous as well during the very little time we had to wait. Everything went smoothly and I absolutely love my new Ranger!

Ann Marie Miser, Service Department, is awesome. She has great customer service. Very friendly and helpful.

I scheduled my service a week in advance. An oil change took 3 hours. I'm a maintenance agreement customer. Won't be back, I'll take my car to Jiffy Lube - they actually want my business. Not good, AutoNation. Your advisor knew there was an issue with the shop skipping over my car and no manager ever came to apologize or even acknowledge me waiting for 3 hours. This wasn't the first or second time it's happened at Burleson.

Service department was great, mostly. I made my appointment on-line for 10:00am. I stated that I needed my 10000 mile service (oil change, etc.) and that there was a seat back recall that needed checking into, and that my check engine light was coming on occasionally. I arrived at around 9:45am. Service guy immediately came out to greet me. He told me they could take care of everything except looking into the check engine light. I would need to leave it for a whole day for them to check that. How much time would it have taken to plug something into my truck and at least give me an idea why it might be coming on? Anyway, the rest only took about an hour. So I guess I'm going to go down to AutoZone and see if they can give me any clue why the check engine light comes on.

Repairs done in reasonable amount of time. Close to my home, easy to get to.

I have bought my 7th car from the great people at this dealership, a 2018 Ecosport for my son from sales rep Mike Barrows, he is the best I have ever worked with on buying. I am not an easy shopper, I know what I want and what I have to spend. Mike has always understood that and no pressure on the sales. We have shock hands and walked away several times, then the right car comes along. Awesome people to work with. I will return for many more purchases.

The process was long, as it always is, but everyone was so kind! We had our 1 year old twins with us and when they got fussy one of the salesman even offered his applesauce! Our salesman Grant was very knowledgeable about the vehicle and all the features on it. He was able to show me everything it has and how to work it. He even said I could come back and he would show me more if needed! We didn?t get the runaround on our trade or the cost of the vehicle we purchased. They actually offered us more for our trade than any other dealership by $4,000 without have to negotiate at all! I walked out with a 2020 Explorer Limited and I LOVE it! I would definitely recommend this dealership to anyone looking to buy a new car!

We had 3 Struts break on our 2018 Expedition, which is extremely inconvenient. Parts were backed up until the end of March. I spoke with Larry, service manager and he and David placed ‘emergency order’ and put me in a rental and I was back in my car in 5 days. Can’t thank y’all enough for going the extra mile!!! Happy customer!!!

Sales wasn’t bad, I’ve owned a Mustang and now an F-150. Service is ridiculous. You take it in for something and another issue pops up after you leave. I was given a credit for an oil change due to Autonation not fixing a problem I had with a brand new F-150 last year. Well I forgot about that credit and used it yesterday, only to still come out $120 out of my pocket. The explained you need a cabin filter, an air filter oh and yes you wiper blades are worn. I have 18k miles on my truck and seriously doubt my wipers were that worn. I went ahead and approved it without asking the cost...stupid me. I figured it’s Ford not Mercedes, how much could it be. Well $70 later in just labor costs, I guess they saw me coming! Didn’t realize it cost $50 to replace wipers of which $20 was labor. I hope the tech didn’t overwork himself squeezing the clips to remove the wipers. What a joke!

Will definitely make the 2 plus hour drive for the purchase of our next new vehicle.

ways great service and it pays to make an appointment for service saves lots of time

Most of the experience was exceptional. Careful with the closers pushing their warranties though. They can be a huge pain! In all fairness even though the sale, the facility and the vehicle were so awesome I almost walked when they pushed so hard on the extended warranties.

Came in for Safety Recall on my Ford F350 and they took care of me right.

Service department did a fantastic job very quickly.

Ann Marie makes my visits great. She always schedules me at my convenience. Everyone is courteous and friendly.

2 and a half hours to change oil and cabin filter. Then charged more than was quoted. Not satisfied at all with my experience. Will not be bringing any of my vehicles here again

Great customer service. Timely and accurate repairs

It took some time but overall I?m very satisfied . Thank you

Had a 3:30 appt for oil change 45 minutes later my truck hadn't been touch.So I left and won't be back

They are great to deal with and are very helpful, I got with Grant and he help me find the car my wife and I love, and we believe we got a good deal. I went there to get my car serviced the other day and I dropped it off because we all know the dealerships are busy all the time and they had my car back out in under two hours and I had planed for the full day so it was a big surprise to have it done so fast and on top of all that I went in thinking my extended warranty had a maintenance program where I didn't have to pay and they gave me a free service and oil change. Thank you very much!! the place is always nice to visit they don't really push you into anything. just good people. thanks John and Sheryl Czesnowski.

My salesman Scott was fantastic. The best vehicle buying experience I have ever had. No back and forth for approval or playing games with the numbers. I told them what I would pay we came to within $500.00 the first time. Got it for my price.

Everything was great, but the details were slightly dirty

Preston Harper Thank you for the easy in and out experience on helping me get in the vehicle i wanted. If anyone is looking on buying your next vehicle look for Preston Harper he' s really helpful and on top of his salesman's expertise

The Service Rep was very knowledgeable and was able to get my vehicle into the shop for a brake inspection very quickly. Fortunately, no repairs were needed at this time.

Looking to buy a vehicle I recommend that ask for Leigh Bailey. He is a great sales man no hassle and no waiting. Experience was I went in that day and in minutes I was signing papers and driving out with a new vehicle.

I loved our service and salesman Martin Lynch at Autonation Burleson! We are now a proud owner of a new Ford Expedition!

Had the best experience purchasing our new car with Martin Lynch at Burleson Autonation.

The best!!! I couldn't say enough about this place and working with Grant is THE BEST!! I literally went to Grant since he sold me my last vehicle needing something quick, like need by next day quick since my first vehicle was in an accident and my rental was due back. He met ALL the specifications I had and made sure everything went smooth with finance! When I came in all I had to do was sign the paperwork, pay my down payment and DONE! No waiting around for hours, I was in and out at most in an hour but not even that. I had gone to other dealerships where they gave the runaround and it was a mess. These guys are so great and were miracle workers for the situation! Would definitely do business with again!

Good service, I come here work all my car services and always get treated very well.

Skylar was a very helpful, patient salesperson. When we first came in contact she understood I was in the market yet but was just seeing what was out ther, and still took the time to answer questions and even went on some test drives. No fingers pointed but a piece of paperwork was sent to the finance company and has delayed things, like my finance company is recommending that I wait to change my insurance around until they have the final piece of paper. But other than that the experience was very pleasant.

Love my new truck great overall experience just waiting on a back door lock toggle that was missing. It’s been 2 weeks now and I was told they would have it before Christmas? Seems a little long I hope I get my present soon, lol. Donovan was my sales rep.

Have not been to AutoNation when I didn't get excellent care. If you are looking for a car AutoNation Burleson is the place to go

David Nelson is a great Service Adviser ! A real credit to his profession and an asset to AutoNation Ford

Excellent service! Annmarie is very professional, knowledgeable and efficient, Always prompt to take care of our service/maintenance needs on our fleet of trucks, Awesome Service. Thanks Annmarie for all you do!!

Chris Phillips did an awesome job with my transaction, 10/10 I would buy from them again.