Recent Reviews from AutoNation Ford Burleson

Burleson Ford always takes "Great" Care of my vehicle & me. Thanks Matt & Pat for an Awesome Job on getting me back on the road.

We came out of state to purchase a car from AutoNatiom Ford. Melvin was the salesman, and it was the best car buying experience we’ve had. Melvin streamlined the process, and we couldn’t be more pleased. The car was everything that was advertised.

Great service. These are really good.

Kim was so helpful and knowledgeable. Thanks for helping us look for a used vehicle. She is so attentive and can multi task. Please ask for her.

I was very pleased and grateful for the efforts that were put forth to get me into the vehicle that I wanted despite some hiccups in my credit history. The Autonation team made sure that I was taken care, gave me a very reasonable offer for my trade-in. Thank you.

I was completely satisfied with my salesman and finance manager who went above and beyond to put me into the vehicle of my choice.

Great and fast service

If I could I would give 0 stars Buying a vehicle from this dealership was the worst experience I’ve ever had buying a car. Everybody I talked to from the general manager down to the sales person were incompetent When I went back to pick up my vehicle for the second time the sales person handed me the key and turned and walked away

Excellent customer service and selection.

Smooth, easy and beyond expectations

Took my truck in for some maintenance and Matt the advisor that helped me did a awesome job and kept me updated with everything and took good care of me!

Great customer service.

Very friendly! Too cold in waiting area.

People are the best!!! Customer service even better!!! Purchased 2 new vehicles & thinking of more Ford warranty tops GM/GMC But have not needed because of the quality of the Ford product - no failures

Kimberly was amazing

This is my 4th F-150 since 2012. I always take them back to the dealership for service. AutoNation Ford Burleson takes care of customers after the sale.

Don't know why they have people book appointments when you will wait 3 hours past your appointment time before they even get to your vehicle. The serious lack of communication between employees not only there but with the call center as well is frustrating and ridiculous.

trevor was very friendly and helpful, he tried to help us out with all the questions and concerns we had.

Outstanding!!

The service at auto nation was good even though I had to leave my truck for 3 days for a diagnostic test.

Aaron and Trevor showed me just the right truck. Melvin, Aaron, and Trevor are getting me up to speed on all the things my "smart" vehicle and Ford Pass app will do. Dallas worked hard on the financing for me aza and got us a great deal!

Melvin Jones did it again. I went to the dealership to get my wife's oil change , while waiting my wife and i decided to view some of the new vehicles. I reached out to Melvin as a couple vehicles peaked my interest . After test driving one ,we were able to drive away in a 2021 Explorer ST!!! Thanks AutoNation and Melvin Jones especially!!

I have now purchased my last 3 vehicles from AutoNation and though they have a great Sales staff there isn't anyone that is more personable than Melvin. He makes the car buying experience fun and takes all the pressure away from making the decision. He is very knowledgeable of Ford and even drives one! I would recommend if you are in the market or even considering that you look this team up and ask for Melvin, your wallet and your wife won't regret it!!

Fernando Cano is my service tech, he did a wonderful job at getting the front end of my car taken care of, he Always returned my calls and kept me updated, I will ask for him every time I go in for an oil change or anything, thanks Fernando

Had a pleasant experience getting the Works package and state inspection on my 2019 Expedition Limited.

I usually have no issues and love this place for all my service needs, and I am not the kind of person to leave a negative review, but it took two hours to do an oil change and tire rotation. Was a little disappointing. I get things happen and people get busy, and I did have to reschedule my appointment that day from 10am to 12:30pm so maybe that made a difference, but that just seems like it took longer than it should. They did do the multi point inspection so perhaps that is fair. Not sure. I will still go back though.

Good service. Quick in and out. Clean facilities. Friendly staff.

Does not do any good to make an appointment. Took 1 1/2 hours to get my oil changed with an appointment. So many other customers were complaining how long they had been waiting. Definitely needs to improve on service time.

Martin Lynch was amazing to work with. He made the car buying process almost too simple!!! We will take our future car buying business only to AutoNation!

Local dealership , sales staff and customer relations very helpful

Melvin Jones was my salesman. He was respectful, informative and helped me find the car I was looking for. He continued to help afterwards, as I was continuing to learn about all of the features of my new car.

Car was towed into Burleson AutoNation 3/30/2021 and not picked up until 4/19/2021. Twenty-one days to repair the rack and pinion. We were told there were 100 cars besides ours that needed service. After contacting Linda in Customer Relations Matt Masters emailed on 4/2/2021 to confirm that car had not been touched, and a loan car was offered. Email received 4/5/2021 saying technician was looking at our car. The repairs, parts and labor costs were discussed on 4/6/2021. An agreement was made for repairs to be done. Email stating one part had not arrived received 4/12/2021. Part arrived 4/15/2021. Since we were going out of town early on 4/16/2021 the car was not picked up until 4/19/2021. The repair journey was much longer than anticipated. We felt Matt Masters was doing everything within his powers to get repairs completed. Linda provided assurance that our business was appreciated, and tried to convey that our satisfaction was the #1 priority. Without Linda and Matt working together this survey would have received one star. We would recommend the dealer to a friend with the stipulation that they talk to Linda immediately. We are satisfied with the quality of the work performed so far, but definitely feel the time involved was excessive. There never was a timeframe promised, but we feel Matt tried to push the repairs through as much as he possibly could. Price paid was exorbitant but expected at a dealership. Bottom line is that our regular mechanic did not have the tools necessary to make the repairs. We were expecting more than a one day wait, but certainly not 21 days. We were expecting the costs to be approximately $3,000. We were extremely grateful to Matt for working with the estimate to keep it below $4,000. Matt and Linda deserve bonuses for keeping us grounded during the repair journey. The worse case scenario was envisioned. Without Linda getting involved we believe the end result would have been longer. Without Matt treating us like he would want to be treated we believe the end result would have been longer and more expensive. Thanks to Linda, Matt, and the experienced technician(s) that completed the repairs.

Highly recommend Trevor Taylor , & Dallas... They were simply REMARKABLE!

My experience was a little unique. But I’ll share what I learned. First, know what vehicle you want. At this location you can buy anything from a pickup to a lotus. Know your needs. Know the KBB value of the vehicle you want. Know the KBB value of your trade in. (More on this later) In my experience, the credit app, how much I can afford to spend and the amount owed on my trade in were worth so much more info to my sales rep than knowing anything about the Truck that I drove from San Antonio to buy. Luckily I’ve already owned a few rams and did my homework on what I’d be purchasing. My sales Reps Job could be eliminated as a whole. Aside from the test drive he was more of a hindrance to the buying process than anything else. The last issue I have is during the test drive all systems ran fine, no issues. But by the time I made it to Austin I could hear the brakes squealing. Took the truck to the shop for a check up, sure enough brakes are shot and need replaced. I’m not sure how the brakes were missed during their check in process. Lesson I learned. Money, credit profile, monthly budget, and trade in amount owed are all the very last thing to be discussed with your sales rep. That and have them pull the wheels in front you of to check the braking components. Personally, I probably won’t do business again with auto nation. It would have to be one heck of a deal for me to put myself thru that process again with this dealer. It should be noted I go thru a truck once every 6-8 months, so I do purchase Trucks pretty often. I rated a 2 because I did get my truck at a decent or fair price, and they had the exact Truck I was looking for. 18 Ram 2500 Megacab diesel.There aren’t many for sale in Texas.But the sales rep lack of sales experience was really off putting. I’ve come to realize that if a sales reps only bow in his/her quiver is the credit app, then he’s really just a waste of space. I did already have my finances in order before purchasing, as you should. Don’t let a dealer shotgun blast your credit profile, you’ll have 25 hard pulls on your credit by noon. Have a licensed mechanic inspect the vehicle first before signing anything. Since I was from out of town I didn’t know anyone in the area and completely missed this. Try to do some research on the area to find a mechanic before hand. Beyond my issues, this location did have a wide variety of vehicles to choose from. The location was clean, and sterile. And the cars were also very clean.

Bought used f150 and was put in the dealers shop for minor repairs immediately after purchasing after setting up an appointment. Took a week for competition of issues. Glad they me let me have a spare vehicle.

My experiences with Autonation Burleson have been very pleasant and worthwhile. I give most of the credit to Mr. Aaron Cross/Sales Representive due to the fact he listens to his customers. He isn’t pushy and does not try to sell a vehicle that isn’t right for his customers. Mr. Cross’s attitude IS customers first. Once a vehicle and pricing has been settled upon, the finance manager also listens and understands the desire of the customers.

I had a 10AM appointment to have state inspection done. After 11 o'clock the service rep noticed I was still sitting in waiting room. she said she would check on my car. Twenty minutes later she came back said she was sorry my car had not been done and asked where my car insurance was. I told her and she said she would see that my car was taken care of right away. Nearly 2 hours later my inspection was done and I was able to leave. To say the least I was not happy. I was offered a free oil change to give a good review. Sorry I believe in being honest.

Great job!

This was my first time at this Ford Service Center!! The people are awesome and go above and beyond!! Jana was so helpful and her customer service is on point!!

Took in 2021 F250 for warranty work on 2/22/21. They could only do 1 or 2 things, parts had to be ordered for all others. After 6 weeks of waiting, I finally called them on 4/5/21 for status. "Oh, we just got them in." "Bring in a 7 am and should be no problem having it ready that day." Took in on 4/6/21 at 7 am. "Should be no problem having it ready that day." After waiting all day for update or to say it was ready, I finally called at 5:45 pm to see if it was read. "Oh, I was just about to call you. It takes a while to do the window gasketing, so they could not finish. Should be tomorrow." Told myself I was going to call them early afternoon next day for update, but forgot. After getting no phone call from them all day, I finally started calling at 5:45 pm on 4/6/21 and could not get hold of the service advisor Dominic, nor the service manager. After 45 minutes of trying to talk to someone without success, finally had to drive down there. "Oh, Dominic just left." After standing around a while, I finally got someone else to check on my truck. After 20 minutes or so, they finally brought it up. NONE of the work had been done, so it was not the window gasketing that was holding up finalizing the work. So after 2 days of waiting to have minor work done with parts they already had by special order, I had to drive home the truck in the same condition I left it in.

First off, the detailing department did a horrible job detailing the truck. supposedly cleaned all day, yet my wife and I did a better job ourselves in about 2 hrs at home. Unwilling to work with purchaser on simple issues. Like pulling teeth. Avoid call center at all cost, they are clueless. Service department isn't much better in the organization department. 20 minute repair took 4 hrs due to " if it's not in the computer, it doesn't exist " mentality. ( took 5 minutes to find part when they actually looked for it). Will take future business elsewhere.

I was treated with respect. Everyone was nice and helpful. However, it states online to make appointments and due to the pandemic it makes sense. I was not expecting to make an appointment to still have to wait 2-3 hours.

I love burly Auto Nation.

Preston was extremely helpful during this process and was able to help me find the perfect truck for me. This was the second vehicle I had purchased from him that week and I couldn't have asked for better experiences for both of them.

Was a pleasure to work with them tbis time. Everything was done in a timely manner. Service writer, Kipp Moore, was outstanding..

My experience didn’t start out good at all, but ended much much better. Squirrels had gotten under my hood of my 2018 Taurus and chewed all sorts of wires. All my warning lights came on at the same time. Fernando was my service agent. Fernando us terrible. After having my car 10 days and not once calling with an update, I called him..it went to voicemail that he didn’t respond to. On Fridayday (day 10) my husband called and just happened to catch Fernando. He started describing stuff that had nothing to do with my car... he had the wrong car pulled up. Finally found the correct one and stated it would be ready Monday(12 days since I dropped it off). Monday came and by 11 am I hadn’t heard from Fernando so I called and got his voicemail. At 2:00 I called again and was transferred to the Service Manager voice mail. By 3:30 I called my husband to tell him I still hadn’t heard anything. He called and again got Fernando who said that as soon as the cashier came back he would give her the paperwork and she would call us. At 4:30 my husband started calling every 15 minutes and couldn’t get Fernando back. At 530 he called the service manager who informed us that Fernando had clocked out and left at 5:00. By this point my husband was livid. Matt was very helpful there at the end. He located our paperwork and got it to the cashier. He had my car washed and ready within 30 minutes. He even gave us a discount on the service due to Fernando’d incompetence and lack of communication. While the actual work performed was fine, it was the service agent,Fernando, that made it a terrible experience. Linda Belota, the Customer Satisfaction specialist also got involved and moved mountains to make sure we were happier with the service department. Matt and Linda took 2 customers that were ready to leave and never return for any reason and turned it around to maybe not ecstatic but at least much happier than we were. All in all the service department and work performed was fine, it just took 1 guy with no communication to ruin what would have been a pleasant experience. I highly recommend Matt and Linda, they know what customer service means.

My review is for the service department. Went in for an oil change with an appointment at 8:30AM (so I could get my car back early for work purposes) they told me it would take around 2 1/2 hours, which I was okay with.... got a call from them at around 11AM asking if I wanted to do air filter change. I said no & asked how much longer and they said it wouldn’t take too much longer. At 3:30PM I decided to go into Ford because no one had called me yet. Turns out my car was done at 1PM and no one called, the person taking care of it left work early and just left my car’s keys on a desk. 7 hours I waited for an oil change. 7 hours. Not okay. It really shouldn’t take all day for an oil change.

Very personable people which helps in the buying process.

I was having a lot of problems getting an issue handled on a new vehicle I just bought. No one seemed to make it a priority, except for Luis from the service department. He took my phone call and made sure that my concerns were addressed. I SO appreciate his customer service and his ability to make my issue a priority. While the work was being corrected, Melvin, our sales rep, did a wonderful job ensuring that my issues were corrected. Overall, my buying process and the issues faced because of stains on the NEW vehicle started off rocky, it all got worked out in the end.

I was greeted by a nice young gentleman named Luis and he took great care of me while I waited for my F-150 to have an oil change. They topped off all my fluids and suggested that I have my air filter changed. I had it done and I was back on the road in no time at all. Thanks again AutoNation Ford Burleson for the great service.

Kimberly at Auto Nation Ford in Burleson was an excellent sales person. It was worth our drive to work with her and purchase our Expedition at this dealership. Great experience.

The services was long for purchasing a car. They didn?t do well on detailing the truck.

The overall experience was okay. The deal was pretty much a “give me” deal for sales man. Substantial down payment and I called and he happened to be the one to take the call. Customer follow up needs serious consideration and adjustments. I received an email a few days after receipt of vehicle asking if he could help me with anything else. I responded with a request for assistance fixing the vehicles remote. That email went unanswered. That is poor customer service. I’d received multiple emails to share my experience through a review, but was reluctant to do that as my previous email for help went unanswered, so would they respond to a review? In my mind, doubtful. In the end I’ll be contacting a different dealership for help with the inoperable remote. Would definitely not recommend this dealership unless one cares little about customer service.

They are well versed in what they do. It took a couple of days to get everything figured out but in the end they did a very well job getting me into the vehicle that i wanted. Thank you Autonation Ford Burleson

Outstanding service. I highly recommend.

Worked with Preston Harper for over a month to find the vehicle we wanted. Preston was very diligent on getting us what we wanted. We live in Arkansas and I can tell you they had the best deal around! It was worth the trip trip to Burleson, Texas for this vehicle.

From the moment we walked into AutoNation in Burleson, we were welcomed and felt at ease. Clint Maldonado took the time to listen to what we were looking for and to show us what would best fit our needs. He and Tyler took the time to explain all the details and we walked out happy customers. I would highly recommend AutoNation in Burleson to anyone who is seeking a new or pre-owned car.

My sales rep Greg Gaskins and the whole team at AutoNation Ford in Burleson were a real pleasure to work with in buying our new truck. Thank you!

Clint Maldonado did our family well. He's very professional, not pushy at all. He presented us with all the information so we could make the right car choice for our family. We will always seek Clint out for all our car buying needs!

Worst vehicle buying experience I have ever had, no one at the dealership seemed to care if they sold a truck or not. Deal was agreed online prior to going to dealership. Internet salesman totally disconnected from sale, too busy on personal phone, finance guy took 2 HOURS 40 MINUTES to get to us after deal was done and then stated "We hadn't been waiting that long!!" We got there at 4:50 pm, for 5:00 appt, and left the dealership at 8:30pm after they were closed. Will NEVER buy from this dealer again and probably not from AutoNation dealerships. Don't need to be treated rudely for a 70k vehicle. Should have left and purchased the GMC truck that I was considering. Kelly Waters

Overall was really. The service advisor was really helpful.

Did a great job getting fixed very quickly. Our local dealership couldn?t get the car looked at for maybe three weeks.

Repair was done quickly and efficiently. Staff was great and definitely recommend coming here.

Scott Lynch was excellent! He made the entire buying process seamless. Scott kept us updated every step of the way! Scott was a pleasure to work with!

The best car experience we've ever had! Kimberly is the bomb! Great customer service. 😁🤩

Had my first oil change on my 2020 Ranger this week. Had a 7 a.m. appointment so I was first or second in line. Took about an hour and 15 minutes. A little long for first in line. Could not find my vehicle after I checked out. Was parked behind some other cars a little ways away. Service person came out and hit the emergency button on the key fob and we found it by the chirp of the car. A little annoying. I have a 2019 Sonata and when I take it for service I get a video from the mechanic showing everything they are doing and checking on the car which is kind of nice. All get free car washes for life. No such perks at Ford.

I been a Ford customer in Burleson for over twenty years! The only time I had issues is when Bankston took it over! I’m so glad Autonation got it back, because service is everything! You can sell anything, but without customer service you won’t survive. Autonation has proven to me again that they excel at it and that’s why I’m a customer for life! Customer service (Linda) called me when the part came in for my F250 transfer case and not knowing I’m a fleet buyer they even got it done on a Saturday so I could have it for work on Monday! Matt and Louis did a great job in communicating everything.To all you business owners out there go check this place out! To the customers that buy one vehicle every five to ten years, Trust me they will satisfy you! They have plenty of options, because I have had both my sons purchase here too as first time buyers! They both have had new and used vehicles serviced here and the service and sales has always met their expectations!

I bought my new truck last year there and got 0% financing, was very happy about that.

My sales rep Michael Barrow was helpful and truthful. The whole team was easy to do business with. Nice people.

Very friendly staff and laid back atmosphere. I told my salesman what I wanted and what price I was willing to pay. He came back with a better offer than I expected. Great experience both times I purchased from this dealership

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash.

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash. Worst decision and won’t be making the mistake dealing with them again!

I came in with a problem with my 2018 Ford Flex on Monday 3/29/21 and Lanna and all the service people there went above and beyond to make sure that I was taken care of properly. I will definitely recommend you guys.

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and then treat you as if I am the problem. Text threads prove exactly what I am talking about, so any response from them, can be refuted. So the next time you need a new/used vehicle, just keep on rolling to the next, because I'm sure you'll find a better person than Norris Nash. Would not recommend! Would not invite my enemy to go there!

They did a awesome job! So go see Matt masters for your service needs!

Kim was kind and professional, but comfortable. Everything moved along smoothly, although, I wasn’t there to buy a car. I just wanted to see the actual size of a Ford Escape, because i had found one on line at Carmax. Kim looked at the car online and said she could do better and she did. I love the Ford Escape. It fits me perfectly. Not too big, not too small. Heated seats and apple CarPlay. Back up camera and remote start from my Ford App. I would definitely recommend Kim. Go see her today.

Great place. Great people.

Luis was very attentive and gave great customer service. Easy to get a hold of if any questions came up. Please request his service for the best experience.

They are awesome here! Melvin is the one who helped us and has continued to help us anytime we have a question! We had a couple extras installed on our truck and the service department was fast and very friendly and helpful ! Answered all our questions! Thanks Guys!

I have always used AutoNation Ford since I got my new to me 2017 Explorer for all my service and repairs to me they are the best and very customer friendly. My last visit I waited while the service was done and Cody was my rep. He was outstanding I wanted to set outside and he informed me the table was gone but he carried me a lobby chair out beside the building so I could wait outside for my car. AutoNation will always be my go to for anything to do with my car.

The people really seem to care about you and your vehicle.

Made an early appointment so we could get in and have an answer early as to what needed to be done to repair our truck. We are told that since the check engine light was on that it would take 24-72 hours for them to even get to the truck to diagnose to determine what the check engine light was for. So confused because I thought that’s what you make an appointment for. So you can get in to have the truck looked at, which would include running tests? Which we ALL know does not take but 5 minutes. Not to mention, we can’t get a rental car until the tests are ran to determine what is wrong. Can someone explain to me this logic? Hoping this AutoNation has a complimentary hotel connected so we can stay with the truck while we wait for them to get to it to run tests since we can’t get a rental car to leave! Not seeing an elevator or cleaning staff though..wishes not looking bright.

Very Nice People, easy to work with.

The Help from the Service Writer Janna was Excellent. Was not real Happy with How long it took as Your Call Center Over Books Oil Changes. Booking 1 every 15 minutes or less is just to many. An Oil Change cannot be completed in 15 Minutes.

We found that communication between our first service person was not great; but then the second young man kept us in the loop. While waiting on our part to be painted and installed they did change our oil and take care of some recall items.

Jenna took care of my every need!!! Thank you for everything 😊

Great salesperson. Ask for Kimberley.

My experience was amazing! Every member of the staff were courteous and helpful. I’ll definitely be back again.

Excellent customer service they gave their all so that we obtain a new Truck thanks to Juan Mendez and his team best experienced, knowledge and a complete Satisfaction guaranteed If your looking for a new Ford Vehicle this is where you need to go

Kipp was great at dealing with VPP and getting us a new motor. Always followed up with any changes or issues that came up.

Wonderful experience! Ask for Greg! He will find you what you are looking for!

Truck was exactly as advertised and our salesman Melvin was knowledgeable and took time to explain features to us. I will also say when we went through financing there was no up-selling, we were in an out of the dealership with a trade-in in less than 2 hours. Great car buying experience.

If you are looking for the best car dealership go to Auto Nation USA Burleson TX. Not only is it clean and welcoming the Manager will bend over backwards to make sure you get the best rate possible. As for salesmen you can't go wrong with Melvin Johnson or Aaron. They are the best. Melvin made sure I was kept up to date on my choices. If the price went down I got an email. If someone is also looking at one of my choices so got an email. He is the best undeniably. I will come back every time I need a vehicle and urge others to come and see Melvin. Thank you Melvin and Auto Nation USA Burleson TEXAS

Service department was efficient, knowledgeable and caring. Would trust my car needs to them again.

Luis is an awesome advisor!

Had an amazing experience with Trevor T. He listened to what we wanted, asked all the right questions and got us into the vehicle our family of 6 needed!!!! Best car buying experience we’ve ever had, thank you Trevor for your great knowledge and help!

Luis was the bomb.com, all you need to know. Super nice guy and very, very helpful. I will request him every time. P.S. Linda has helped me with an issue I escalated in the past with the same car. Very Helpful!

I was there 21/2 hours for an oil change and inspection sticker, When I left I ask for the VIR to get my inspection I was told they could not print and would email it to me. I did not get it the next day, but they did call and say I did not get the inspection I paid for and would have to come back and have it done.

I went to have 55,000 mile maintenance on my F150 that I bought in 2014. When I bought it, Robert Pafford encouraged me to purchase a Premium Maintenance Plan for $2380.00. The plan was good for 6 years or 100,000 miles. I said that I would not take full advantage of the plan because to reach 100,000 miles in 6 years, I would have to drive almost 17,000 mile per year. Robert ensured me that the plan was good until I reached 100,000 miles. I bought the plan. When I went for maintenance on Thursday, March 18th, I was told that my policy had expired in October of 2020. When I talked with Dallas in finance about what I had been told, he told the Service Department to perform maintenance for "no charge" to me. He wrote a note to Robert Pafford instructing him to call me and discuss this problem. As of noon on Monday the 22nd, Robert has not contacted me. I believe that Robert lied to me regarding the maintenance policy and that it will be cancelled. If that is the case, I will never do any future business with AutoNation. I refuse to do business with any person or company that lies to me. I believe in the saying "Fool me once, shame on you. Fool me twice, shame on me.

From buying to servicing - all around great facility! Most recently Dominic & Luis gave us an excellent service and care when I needed an oil change, tire rotation & state inspection. Will most definitely be bringing the car I bought from them, to them for every need!

The best experience we have ever had with buying a truck. Extremely pleasant.

Very honest people. I recently got a 2019 Camero from Autonation Ford in Burleson and very easy and very friendly people. Skyler helped me and she was great! Highly recommend coming here if your looking for a car!

Maintenance services for my F150 were very good. Knowledgeable personnel.

The. Check engine light came on my wife’s 2015 MKZ, Cody the Service Writer communicated very well with me, keeping me informed of the progress and diagnosis. In addition he helped resolve the recall for the door latches as well. We had one hiccup, instead of picking up the car on Saturday,I called dealership, not Cody, back to schedule an oil change and received a text it would be done late Saturday. Went to pick up car on Monday and the oil change had not been done. Cody tried to expedite it, however they were really busy. Again Cody stated he would notify me when he had the keys in his hand and he did. He also had the car washed for our inconvenience, nice touch. This was at Auto Nation, Burleson Ford. Thank you . Hector

Very friendly, prompt service! No surprizes

I like this dealership. I own a ford F250. I believe having routine maintenance by this service department keeps it pure and its value highest. The technicians here own and love Ford trucks and take pride in their work. They quote in advance and deliver as promised. Salute to my friends at Auto Nation Ford Burleson. - jim wilson, Mainstay Farm Park.

Found a truck on the website, took the price and vin# called my bank got a loan out for the price. Called back excited only to find out that tax title and license was not included. So for a difference of under $3000.00 they could not haggle on the sale price to make the sale. 1st time I have ever been to a dealership that had no price cushion. I will have to take my business elsewhere. Very disappointed.

Very stress free experience with my agent Janna even had assistance from Dominic

Thank you so much Norris Nash for making my truck buying experience perfect. He helped me as soon as I walked on the door and explained in detail the truck I test drove. I was apprehensive and anxious about the entire purchasing process because it was my first time purchasing a new vehicle. He walked me through everything and made the process stress free! I am the proud new owner of a Ford F150 STX and Mr. Nash deserves a the credit for making the entire experience perfect!

We went in just to get prices but because Isaac was excellent with his customer service and patient with us, we left the lot in a great pre owned vehicle. He listened to our needs wasn't pushy and did an excellent job for us. Great job Isaac!

Went to purchase a new Mustang GT, found what I was looking for and made an appointment with Scott at Autonation in Burleson. The car was ready for the test drive upon our arrival. We purchased the car, short and uncomplicated process. I will do business with them again.

Quick diagnosis of my problems, and quick to correct them. Cost came in right along with estimate. Service writer was very professional, as were other staff we talked to while waited for our truck to be serviced.

Amazing time, least stressful place to buy a car ever! Melvin made the process feel expedited but personal all at the same time.

The staff at Auto Nation is the best I’ve seen in a longtime. They got right on my vehicle. The staff here is amazing. This is where I will be bringing my car for everything.

Great place to purchase; however, I have difficulty obtaining service for a Ford recall. Service department wanted me to leave my F150 with them for 5 to 10 days to perform a recall that Ford says takes less then 4 hours. This is unacceptable.

Matt is great! He is very knowledgeable and always takes great care of me. Def recommend!

Made an appointment for 7 AM for recall work to be completed on my vehicle. Called around 1:30PM and was told they couldn’t give an estimate on when it would be done. Tried calling back at 2PM and was sent to VM. Decided to come back to the dealership and the tech forgot about my vehicle and they are currently searching for it and trying to determine it’s status. This is completely ridiculous and not the first time I’ve had bad experience at this Ford dealership. My family will no longer have our vehicles serviced at this Ford. Save your time and money and go somewhere else.

Always service with a smile they take care of the 22kill veterans truck like family. Thanks, Dan

Took 2 hours for an oil change...seemed short staffed

Took my truck in for some maintenance and dealt with Matt and I haven't had the best history dealing with shops but they had a vehicle waiting for me as I needed one and were quick and helped me so much. Great place to go and do business with

Quick and painless process. Worked out all the details over the phone, simply came in and signed paperwork.

I recently traded in a vehicle and purchased a Toyota Tundra from this dealership and it went very smooth. The salesman was friendly and knowledgeable, as well as the other employees involved in the process.

they were very friendly and they do excellent work

👍 All Work was completed ahead of schedule!

My AutoNation on-line search and dealership purchase at the Burleson, Texas location was a great experience. I found the exact auto I was looking for in their inventory - a 2020 Ford Edge Titanium with all the bells and whistles. I worked with Clint Maldonado and within an hour and a half I was driving home with my new Edge. I also worked with Indika, the Sales Manager, on a pricing issue that came up and he quickly resolved the issue to my complete satisfaction. When I buy a auto, I know what I want and don't need to do the back and forth dance with the sales staff and the sales manager. I avoided the dance at AutoNation - no pressure and no hassle! The folks at the Burleson location were able to identify multiple incentives that really brought the cost of my new Edge down to where I wanted to be. Will I go to AutoNation again to buy a new auto - YOU BET!

Love my new Escape. It?s so comfortable and drives real nice. The saleswomen Kimberly was great!

Kimberly was awesome salesperson love our new truck

Fantastic place to do business with

I’d like to give a shout out to my salesman Craig Parr for getting me such a great deal and my service advisor Matt Masters for such great service and getting it ready to go for me. I’ll be back!!

We had a great experience at Autonation Ford in Burleson. Our sales Clint Maldonado provided great service and answered all of our questions. We will definitely shop here again in the future.

They did a great job. Got me in and out within the time they predicted

Price paid more than price given at time appointment was made for oil change. Total time to complete took longer than expected. Bonus they did take care of felt underneath that was hanging down after ice storm

Got some of the fast service I would recommend this place to all friends and family

Thank you Melvin Jones for coming up to help my sister on your day off. This is our 4th Ford with you and you are AWESOME.

Melvin Jones is a great salesman. 4 vehicles with Melvin. 2 I bought, 1 for sis Vicki, and 1 for my favorite little sister Lee ❤❤❤❤

Felt nickled and dimed at the serving center. Truck is less than a year old paying extra for warranty and when I bring it in they can’t tell me if it’s covered and want me to pay 160 bucks to see if it’s covered in the warranty. Insane.

Awesome fast and great service

Staff was courteous and helpful. The wait time was longer than at a quick lube place but the quality of work is far superior, I was told up front how long it would take and my advisor was within 5 minutes of his estimate. If I could change one thing it would be that their call center would either be on site or to have someone up there answering phones for appointments that had a clue what was actually going on at their store. While I was in my advisors office his desk phone was ringing off the hook, his cell phone was ringing, his text app on his computer kept going off and he had people waiting to talk to him lined up but he still took his time with me, explained everything thoroughly, and walked me to my car when it was ready. I’ll be back!

Friendly people always there to make your visit pleasant

Cody took care of all my request that needed attention.

Matt was great! He got me right in and write out of the dealership which shows that our time is important to them. He was absolutely wonderful

I purchased a used F150 my sales associate was Greg Gaskin. Greg is a true professional- low pressure and very knowledgeable. Greg keep me informed all along the way of the service and dealer prep of my truck.

You have a gentleman working for your company named Melvin Jones. MELVIN treated us with such respect and kindness. He had to deal with 2 seniors but he was patient and so much kindness. As a great grandmother, a grandmother and a mom I can tell you that this young man was raised right and with love.

Be aware, if you call the number to schedule service or a recall. Its not the dealership you are talking to. They are aware of this but still do not communicate with each other. Parts are not ordered even though service is scheduled. What a waste of time. If you value your time, just go elsewhere. Maybe there is a ford dealership that doesn't suck, who really knows anymore.

Very polite and courteous sales people.

Clint Maldonado was one of the best salesman i have ever dealt with. I recommend you buy from Autonation Ford in Burleson,TX

Good place to get a car.

The service department is very courteous and knowledgable I would recommend, Burleson auto nation to friends and family.

I brought my vehicle there for an oil change and to replace battery in key fob. Barely any of the service staff were wearing face masks! Didn't want any of them spreading their virus breath in my car. Instead, I took it to the Nissan dealership where I bring my other vehicle (and where they do in fact wear and adhere to face masks as a company policy). I guess AutoNation lost business, as I wanted to get some additional work done there as well.

I just want to let y'all know that 2018 Ford Focus or no good do not get them cars the transmission will go out in the dealership is not going to fix it they want you to pay for it.

Great selection and great service!

The service was excellent. The service attendant was real good

Friendly staff clean showroom.yes definitely .

Very awesome folks. I looked online for a car that was a good choice for me due to a disability I have. I dealt with a gentleman by the name of Craig Parr. Explained to him exactly what I was looking for and to send me a quote and we’d go from there. Got exactly what I wanted with absolutely no haggling and a lot cheaper (with far less miles on it) than most places in and around the DFW area. I highly recommend AutoNation in BURLESON TX. My daughter will be next in purchasing a new car and as soon as she gets better AutoNation is where we are going. Great customer service, no trying to get more out of you, and no pressure at all. AutoNation BURLESON is the best place EVER to go purchase a vehicle.

They were a little backed up the day I went in, so the 1 hour wait ended up being 3 hours. With that being said I watched the service group work their tails off trying to complete their services and the reps always kept me informed on what was going on. Made the wait not so bad. Thanks.

Mike was awesome from just browsing to finalizing the purchase. The whole Autonation Burleson team that made it happen, we are grateful, you guys rock!!

The time before, everything was upbeat, the service manager came out and talked with the customers, the service guy I dealt with was okay, however there was another back there in the cubical area. He needs to be aware of his language and that there are customers in the store, some had small children. If some one is upset with their employer, I get it, however be aware of who is around and show some common curtesy and respect.

Bad service

Good dependable diesel repair. See Angela for your Ford service!

Absolutely amazing! Preston made mine and my husbands first time buying a car experience a BREEZE! Everyone is sooo welcoming at this location! They are very informative about EVERY step of you don’t know about it! They didn’t pressure us into things we didn’t like nor want! Would definitely recommend!

I wanna say thank you to the automation general manager Bruce Craig parr an Cody the service advisor for taking care of my truck and keeping true to there word I know that times are tough being short handed but thank y’all very much an hope to do business with y’all again .

Good customer service! Enjoyed my purchase at this location and the salesman Clint Maldonado was very helpful!

Hoy fui hacer el cambio de aceite y todo fue excelente a excepción de la cajera tiene un modo de ser muy despota ella no deberia de estar enfrente por q es la imagen de la empresa y uno va a pensar q todo el personal es asi.

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could drop it off. I expected them to be busy and an appointment would assure me they’d work on it at the specified date. Since it’s been two months ago I don’t remember the full details except that communication was horrible and it took 15 days for me to get my truck back. $2985 repair – warranty! A couple of days after I got it I opened the sliding rear window and the sunroof shade started flapping so now it has to go back because they didn’t get it fixed correctly. I make an appointment for January 18th @ 9am thinking pop it back in the track and no biggie, I’ll have it back that night. PLEASE!!! Seems making an appointment to have your vehicle looked at means you just have a time to drop it off and they’ll look at it when they can. It took 2 days before I got a call back from the service advisor saying the part that is now faulty, which was not faulty before it was fixed in December, will need to be approved by the warranty company or it’ll be a $1800 repair. So, I send over the paperwork and he submits everything and works with them to get it covered. That’s 1 week. Now we wait for parts, but I didn’t get a call to update me, so I must make contact, by email so everything is in writing. On Friday I get a response saying that ‘Ford sent the wrong color and the replacement will be here Tuesday’. That’s 2 weeks. Tuesday night I email the service advisor just to see if the parts arrived and if they have a timeframe of when the truck will be done. Thursday afternoon and still no response from him. I know the email is correct, I clicked reply on his previous email. Since December 1st 2020 My truck has been in the shop for 34 of the 67 days as of Feb 5.

Great service, takes a little longer than I'd like but they have good coffee and TV in the waiting room.

Took my 2015 F150 in for it's 5th time to have the panoramic roof fixed. Took them 2 weeks to the day to have it ready for me. Got it back and seemed to work. Opened a window and noticed the cover was flapping in the wind. Easy fix, right? On it's 6th and current visit it's been there for 17 days and I haven't received a return email or call from my service advisor in 7 days when he said the part would be here 2 days ago. They've had my truck for 31 of the last 63 days. Communication is horrible with the last two advisors I've had there. If it wasn't under warranty it would not have even gone back to them. I will be headed to Cleburne Ford next time. Seems the Autonation group has gotten too big for their own good.

Service advisor did not do what I wanted on my truck. I asked for All brakes to be replaced, did not do it. He didn't even call me on it. In the multi point inspection says "Brakes need attention soon. Unexceptable

Melvin Jones was awesome to deal with. He helped me start to finish. Great experience!

Great customer service. Bought my 2nd car from them.

Norris Nash was our salesman. Very good experience with him, I would recommend him to anyone looking for a vehicle.

BEST ever! I will recommend this dealership to anyone.

I made an appointment on line for my first service. The time scheduled was 11am. At 12:30pm, my truck was still sitting where I had parked it waiting for service, so why make an appointment in the first place??? I was at the dealership until 3:30pm just for a simple service. According to Ford, the first service should include a tire rotation (was not done because I only had close to 6k miles on it and wanted to service it after break in) and a fill up the DEF tank, which was not done. Makes me wonder what else was not done. My truck was eventually pulled outside and I had to have someone hunt down Matt Masters, who was my so called advisor to get him to come talk to me. My truck was still filthy and had not been washed. I insisted that they do so since they brag about "taking care of your vehicle". The excuse I was given was that due to covid, they did not do washes unless specifically requested. Nonsense excuse #1. The wash took about 45 minutes and it was a terrible wash, truck was still dirty in many places I walked outside to find out where my truck was and the technician parking my truck was sitting inside it with the engine still running, on his cell phone and wasting my diesel! I had to catch his attention to have him get out and take the key to Matt. You guessed it, I had to have Matt hunted down again so I could leave. He is never at his desk and does not pay attention to his customer. As I was driving home I noticed that my DEF tank hadn't been filled up, so I turned around and went back to ask why it wasn't done. This time the excuse from Matt was that they don't do anything that the customer doesn't ask for. I had to show him on my FordPass app., what a first service entails. They ended up putting some DEF in the tank but it was not filled up! In my opinion, these service departments should know what to do to complete on a service that follows the maintenance schedule outlined in the manual and FordPass app. The customer shouldn't have to demand that it be done. After all, I still paid for it with my rewards for buying the vehicle from them. I was very disappointed with their level of attention, the amount of time they kept me there and their lame excuses for not getting it done right the first time. I am hesitant to take my truck there again for service and will consider other dealerships that can take care of their customers correctly and punctually. The service department and it's "advisors" needs major improvement if they want my future business.

Matt masters is the best service guy, he goes above and beyond for his customers.

Great service kept informed every step of the way until truck was done

I recently bought a vehicle from this dealer in Burleson. The experience was fine through the process, nothing to brag about but buying a car is not something I have ever been excited about. Now they told me the used vehicle i was buying would have to go through a service and inspection for safety before leaving their lot and this was good news to me, however they either have shady tactics as a company or maybe it's their sales team that is shady or maybe their mechanics are just plain lazy. Within 3 weeks of owning the vehicle and driving it approx 250- 300 miles things did not seem ok and I took my vehicle to my mechanic. He gave the vehicle a once over and what happened next was a surprise. They ( Auto Nation) over filled the transmission causing damaged to the pan gasket and trans cooler, all 4 ball joints were completely gone and you could literally shake both wheels while on the lift ( very odd since they just put 2 new tires on the vehicle and performed an alignment for safety reasons, i have no grand idea that the used vehicle i bought should be in perfect new car condition, but these problems 1 caused by them and the other ignored by them should have been addressed. For those reading this that may not understand the safety of failing ball joints, I could have lost the wheel completely while driving. I called and spoke with my sales guy to inform him of the over filled transmission and he really kinda blew me off when he should have offered to have the repairs made for the damage causing the leak. I will encourage no one to ever buy a vehicle from such a shady company that says they take measures for safety yet let a vehicle clearly leave their lot with problems they caused and safety items that were not addressed. Very sad to continue to see companies taking advantage of patrons. I will be filling on this company to recover the cost of repairs for safety items and damage they caused and will never trust them for future purchases.

Great job Aaron Cross very helpful and knowledgeable thank you very much for helping get this car for me

First of all you should take care of existing customers. Auto nation has not yet serviced my truck because it has to Stay over night. I asked for a courtesy car to drive back home, and was told they did not have any car's in the lot, I would have to wait till they called me. It's been a week already, you have a lot full of car's, several dealerships, and I still can't get a service car. Come on! I am the purchaser, you are suppose to give me good service. yes, I am still waiting! I live in Red Oak, Texas, I cannot have any one of my family just come and pick me up! This our only vehicle, no I cannot get an expensive rental car, and really you should provide services for your customers. My truck is only a couple of month's old! I bought all those expensive insurances for the truck, and they have failed Me! Better customer care is what you need to improve!

The service people are helpful and friendly but the wait area could use an update.

All work done right, and Dominic was very knowledgable and courteous.

The wait. The staff are nice but they need more mechanics to get people in and out quickly

The last two times we have taken our truck in for an oil change WITH an appointment made several days in advance we have sat in the waiting area for over 3 hours!!! After 2 hours today the lady came out five times and said finishing up and about 5-10 minutes. The only reason we go back is because our oil changes are covered under our warranty or would never go back. Unacceptable and terrible service at this place!

I had been actively searching for a good, used, reasonably priced SUV for about 24 months. I did go to other dealers, went through personal sellers, and never felt comfortable with the price/quality. I looked online, located this beautiful 2010 SRX Cadillac, offered by AutoNation Ford Burleson. Since it was on a Sunday, I sent an email request, inquiring if it was still available. I received an invitation, first thing Monday morning, to take it for a test drive. Upon arriving, I was immediately taken to Preston Harper, Internet Sales Associate, who was so informative, polite, professional, courteous, and just a delightful person to deal with. He had the vehicle detailed, gave me instructions on how to operate all the fantastic extra features it has. The loan application was smooth and so easy. I even got a thank you from Robert Edwards, which make me feel like someone special. It was the best vehicle purchasing experience I've had!

Easy people to work with. Fernando was great to work with

I do not like giving such a bad review but, I was very disappointed in the service done on my 2015 Mustang Gt. All that was needed was two door latches replaced and it took almost a week. I tried to find out why it was taking so long and could not get any call back till the next to last day. All they would say is Ford's warranty company would not give my car back to me even though the wok had been done. I went in 3 times just to be able to talk to someone. So very very bad. Bill

I arrived at AutoNation Ford Burleson at approximately 2:10 for a Oil change and was given a 2 hour window. Finally at approximately 6pm I went to see why such a long wait and was told that it would be about 20 minutes. Finally at 7:05 I went back to ask where my car was. Apparently the service person took the keys and dropped them on the service advisors desk and left them there. The service advisor that was still there found the keys but no paperwork. I finally was given my keys, no bill showing that the work was completed and was not charged but I spent approximately 5and 1half hours for a oil change and haven't heard a word from their service department. I've been doing business with this Company for close to 15 year's and have found them to be very unreliable and over priced in their services. This was and has been poorly handled.

It took the " sales team" two hours to notice they couldn't sell the cars we test drove. When we were notified they couldnt get one from another lot. Refused to give me back my keys until I spoke to a manager, so he could say sorry. This is a prime example of why buying online is the way to go.

Being a Ford customer since 2015, I have always received superior service here until my last visit in December. I called and spoke to a service advisor on Dec 22nd regarding a broken seal in one of my tail lights, which was covered under warranty. A replacement was ordered and I was told to come in the following Monday, the 28th for the replacement. I arrived and was checked in by 12:50, but did not leave until 4:30. I spoke to a Manager and Linda regarding my wait and expressed that there is no reason a simple tail light swap should take so long, considering I had been proactive and set this up beforehand. I was (unprofessionally) informed by the Manager that this was "standard" wait time for this repair and was completely disregarded by him. My intent in this review is in hopes this experience can be prevented for another customer. I have given three stars because the repair was done, the service advisor I spoke to handled the order and Linda is a gem. However, the Manager needs some classes on professionalism and communication skills.

The repairs done to the Ranger were completed in a reasonable time. We ordered new tires while the truck was in for service as well. Had to wait an extra day for the tires to arrive, but we were kept informed thru the entire process. They even delivered the truck when service was finished!

Work was slow, but thorough. Overall satisfied with my experience.

Fernando was so personable and professional. The work was done in a very timely manner. Best experience every at a dealership.

Salesman was very courteous. Wide selection of cars and trucks. Vehicle?s were low mileage and in excellent condition. Overall I was impressed. This is the second vehicle I?ve bought from Autonation and will very likely continue to do business there.

the attendant Angie, took care of all details on my car, even though staff were short handed, I was informed of the needs of vehicle. The staff member Armando was knowledgeable on parts and service other staff member were helpful on information on question that I had. coffee was helpful

Very knowledgeable salesman. He got right to the point, let me test drive the car and gave me the best price possible. It was the easiest time I ever had buying a car. If you’re looking for friendly customer service and a good deal, I would definitely give them a try.

absolutley the best car buying experience ive had. lyle

The buying experience started out great but quickly turned sour. Once Bruce got involved it was good. Went ahead and purchased the vehicle but to this day not so sure I?m happy I did. I have contacted the dealership 4 times to get me an owners manual (as my vehicle was delivered from another dealership to Burleson) . I have yet to receive the owners manual and I am in desperate need of it!!!!! I WANT AN OWNERS MANUAL DELIVERED TO ME ASAP!!!!!!! Someone should. It have to beg and get ugly because y?all won?t do your job!!!! DO NOT BUY FROM AUTONATION BURLESON UNLESS YOU ENJOY FRUSTRATION ANE BEING LIED TO.

Took long time for recall repair. Took the truck in on Monday morning for same day repair. They called after 6pm and said part would not be in until Wednesday morning and repair would only take about an hour. Had to call several times to talk to someone. Repair was finally completed Wednesday after 5pm.

Angela my service advisor was amazing! She updated me along the way and made sure my experience was flawless.

AutoNation is the poorest excuse for a car dealership in the United States. Burleson location is no different. The communication is non existent. The sales team lies to sell the car. The service department takes an extended amount of time to do any particular service. The parts department can't figure out how to order parts in a timely manner. If they order parts, it's usually the wrong ones. You can't get answers from a single person at this dealership. Now if you need exercise, they will give you the runaround for months. Never, ever purchase a vehicle from any AutoNation. You will only be disappointed over and over and over and over. Ridiculous

Dealt with Scott Lynch as salesman. He is very knowledgeable of all the vehicles available and worked with me to place me in a vehicle that I liked and met my price range. He very personable and likable. If points were to be given he would receive a 10+ rating from me.

Well I haven’t had my car in over a week because there was something extremely minor wrong that autonation has been working on fixing. Though this should have never happened they handled it professionally and with intense care. Therefore they still deserve a high review. Glenn is easily the nicest most caring salesman I’ve encountered and the manager for used cars was also on top of things for me.

Great experience at AutoNation Ford Burleson. I drove over 3 hours to purchase my vehicle and there weren't any last minute surprises. Even the chat with financing was enjoyable - they informed me of the options but didn't try any high pressure tactics. AutoNation Ford Burleson gave me the best price after shopping Austin, Houston, Waco, DFW, and San Antonio.

I bought my first truck on New Year's Eve 2020. Aaron was fantastic with his attentiveness and helpfulness with details, pricing, and overall communication throughout the day and after hours. It helped give me peace that my purchase was a good move (I wanted a Ram). I was bummed they sold the truck I was coming in to see but they found a dealer truck that was the same model and color. Unfortunately, this dealership is a full hour from my home and I had to take a few extra trips to square away walking away with it as a "NEW" vehicle. It hadn't been properly serviced or cleaned (in or out) and I had to come in for 4 hours (not including drive time) on a workday Monday to fill the fluids and rotate the tires to get it to like-new state. That was a big frustration point because I don't think it would have been done had I not pushed for it. So, the experience could've been a little more streamlined. However, I did get a great deal on the truck and found a salesman I can trust. Now, I’m just waiting for my Ford Pass Rewards to accumulate so I can use them to get my bed liner!

Service department was great! I was called with updates and had a quick return of my vehicle!

Kind ,courteous service from Fernando who kept me updated on our 2017 explorer.

Very quick and painless experience.

Bought a new Expedition from them a week ago. It was late and had. It been detailed so we made arrangements to take it back to have it detailed. I had noticed that the door guards were also peeling so they were going to replace them as well. I had an appointment for 9:00 am. I arrived a little early and was told that it would take 3-4 hours. I had brought my laptop so I was prepared to wait. After about 3.5 hours the service tech came and told me that they were bringing my vehicle around but the person that installed the door guards was out sick and I would have to bring it back. I live 45 mins to an hour away so this is a little irritating that I will have to drive back over to do this. Seems like they should have more than one person trained to do a job. When I got to the vehicle it was. It clean at all. Basically they ran it through the car wash and said it was done. 3.5 hours to run a vehicle through a car wash. I complained and they immediately took the vehicle back. When they returned it the second time they sort of cleaned one area of mud from the back. They took it back again and this time vacuumed the carpets. They took back again and wiped down the other areas of the vehicle that needed attention. When they brought it back this time I said I was done and just took the vehicle. 5.5 hours to have a vehicle sorta cleaned. I told them I would take the vehicle to the local car wash and pay $50 to actually have it detailed. This was my first experience with the service department. Service people were friendly, but actual service sucks.

Good price on my used pickup. Staff and salesman go above and beyond to make the experience hassle free. I was even given a great warranty on my used truck. Never experienced that before. Top notch outfit. Thanks guys.

Very clear communication by Angela, and quick repair after her report of what the diagnostics showed.

These guys are a great team. This is the 2nd vehicle i've bought over the internet from them in less than 13 months.

Everything, BUT the financing employee was great. The sales lady was great. The finance guy brought all of the paper work in and tried to have us sign the title work first, without being told the finance terms, the monthly payment, the interest or anything!! Very unprofessional.

Our salesman, Clint M. was great ! He was very knowledgeable and very professional. He made our experience very pleasant! We give him 5 stars out of 5! Jack and DJ Reardon

This is the 4th vehicle we have purchased from Aaron Cross. Aaron works with our wants & have to haves, he has made all our transactions seamless. Thank you for all your help Aaron!

I just bought a car on my own for the first time and they made the experience very easy and seamless. Craig Parr was very kind and ensured that my first car buying experience was a good one. Tyler Lankford was nice to work with as well. At the end of the day, I am very happy with the service I was provided, and I love my car.

The service department here in Burleson could use some help, they are very inefficient. My recent experience was an oil change and tire rotation. The appointment was made for 11 am. I arrived early at 10:40 am. It was made clear that I would be waiting for my truck while making my appointment over the phone and upon arrival at the service dept. They completed my service a little after 2:30 pm. An oil change/rotation should not take over 3.5 hours to complete, PERIOD! Paperwork also stated that I had turned down new windshield wipers that I was never asked about. I do know that my tires were rotated, because they failed to check air pressure afterward since my front tires now have 80 psi in them and the rear tires are at 60 psi (exactly opposite of factory specs). This is a typical visit, and far from my first experience here. In addition, my bill was $163.14. I drive a diesel truck, so oil changes are expensive. However, this price is a little steep even for premium service. Auto Nation Burleson's service department is performing FAR from premium service in my opinion. My truck will roll 75k before my next oil change is due, and will be out of warranty. I will be shopping around for an independent shop for my future service needs. LOVE my F350, but Ford's service department in Burleson and Cleburne for that matter have been terrible!

Made an appointment for a simple oil change. Took 3 1/2 hours. Then after driving home, realized they left the wheel lock key on one of my lug nuts. Luckily it didn’t fall off during my 25 min drive home. Completely ridiculous. Paid for the maintenance services when we bought the car, but will not go back to this location again. Do yourself a favor and go somewhere else.

Angela was knowledgeable of what had to be done to get me in and out of the service department with a sense of customer satisfaction

I do not believe you really want me to make a review right now. We will just go with, overall, I am not real happy with AutoNation Ford in Burleson right now.

Excellent.

Don't waste your money buying brake pads or service from them. Even though the Ford Website still says they have "lifetime" brakes, this dealership will not honor that. My new brakes and rotors need replacing 17 months after they replaced them and they claim they never offered lifetime warranty. Also, check your bill very closely as they often forget to apply discounts and/or coupons.

Brought my Edge to the service department because I got a warning light saying rear tire was low on air pressure. Service Rep said I would have to wait 2 hours for someone to check my air pressure since I didn’t have an appointment. I left and called general manager when I got home and he didn’t answer his phone but left voicemail stating what happened and my name and number. Never got a return call. Called the next day, again got his voicemail and to this day never got a return call. Will NEVER buy a car from any AutoNation. Once they got my money, I was no longer important.

Dropped car off for a recall at 7:30 appointment with Kip. At 2:30, had not heard back from him, so I called to check status. Was told he would check and call me back. At 3:30 wife called back. Fernando answered and transferred her to Kip and she got Kips voicemail. She waited 10 min and called back. Fernando said he would take care of it and said car hadn’t been looked at, but he personally would drive it in the shop. 10 minutes later Kip called back and said he was busy, but car was in the shop. Linda then called to see what had happened and said she would also look into it. 10 minutes later Linda called and said it was ready. When I arrived (we live 20 minutes away) to pick it up, I was told receptionist had my keys and paperwork. Went to her and ticket was laying inside window. Receptionist went to computer but said Mech was still charging parts. Waited an additional 5 minute and then was processed. Fernando and Linda were helpful. But Kip not polite at all. Again, it was a recall so it didn’t cost anything out of pocket.

Super professional and respectful of my time. Made sure everything was done right and not just adding things to fix to make extra money!!

Every time I have been here they treat me like royalty

Car dealership. I worked with Clint Maldonado on getting my Yukon Denali 4wd. There were a few repairs that needed to be addressed and Clint made sure they were taken care of for me. He was friendly, curtious and answered all my questions. I was able to drive home in my new SUV the same night. I love it 😀. Thanks Clint for all your help. I owe you a cake when my husband and I get back home lol.

I purchased a work truck from this dealership this week. From start to finish, I honestly cannot offer any criticism of their staff's courtesy, professionalism, and overall skill in getting the deal done. Thanks to all who helped me through this deal.

No one to greet customers until we got the manager involved. Prior to this workers would just pass by us not even offering to help. Very poor customer service

Angela as my service specialist and did a wonderful job keeping me updated on the repair service taking place on my vehicle. They worked hard on getting me back on the road as quickly as possible.

I dropped my 2019 F150 off for the 2nd time within a month with the same issues. They had replaced several parts to do with the transmission the first time around and realized it was the same parts that were warped this second time around. Ford itself only wanted to replace the parts but this location fought with us to have an entire new transmission put in. When Ford was still refusing, they stepped up and was ready to take the hit themselves. Ford eventually got onboard after reviewing everything, but this location showed that they are going to fight for the customers and take care of them even if the big guy says no. We had a deadline that I needed my truck back by and they were also able to get it all done and back to me in a very timely manner. This location has been amazing and has stood behind their product. We have purchased 8 vehicles total from this location through the years and never had any issues and they have been nothing but professional. They have always gone above and beyond. From the sales floor, to the service department, to all the managers, I thank you. Even though we are moving halfway across the country, you can bet your rear you will see us again when we are ready for that 9th vehicle.

Trevor Taylor was our salesman. He did an outstanding job. Very knowledgeable and easy going. If you’re looking for a salesman, Trevor is your guy.

Very good experience!

Thanks to David, sales manager, Clint M., and most of all thanks to you, Tyler! Before even meeting David face to face he guaranteed me the deal I needed on the car I wanted!! He is a guy that I refer my friends to daily. Because well let’s face it when shopping for a car honest upstanding guys like these are few and far between. Thank You Guys!! Jennifer A. Maggard 2017 Nissan Maxima S December 12,2020

Preston and everyone else involved made my deal go absolutely perfect. I had just had a bad experience at another dealer and AutoNation was quick to get to work earning my business. They got me exactly what I wanted, were very open and clear about all information, and did everything they said they’d do. They earned my business and I will certainly be back when I need something else.

Trevor was amazing! Got me into exactly what I wanted right around the price I needed! Definitely will recommend him to anyone I know looking to buy a car.

Trevor Taylor was our salesman. He did an outstanding job. Very knowledgeable and easy going. I would highly recommend him for my next purchase.

Taylor and Grant bent over backward to put me in a new F150 at the price I believe to be fair and I'll be happy to refer them in the future!

Great Service

love my new silverado

Update: I was contacted by AutoNation. They were more than willing to refund the unauthorized charges if I remove all social media posts. NOOOO! Refund what is rightfully not yours. It is stealing and lying. Then trying to cover it up. Shame Seems like this is approved behavior, Sad When dealing with the finance department, please read everything!! Tyler Lankford was dishonest and made unethical changes to the contract’s numbers for unwanted warranties and interest rate. I sent him an email (shared on google reviews) after we discussed what he did in person. He only tried to justify his reasoning of making the changes instead of apologizing and making it right. This is our second purchase from auto nation and was never treated this way before. Thankfully my personal bank is stepping in with a lower interest rate and with honest advice. I left a review through google as well. There are other reviews that have reported this behavior as well. How many has he scammed before or will continue to take advantage of?

Wonderful service experience.

Norris was really nice and helpful! He will try his best to get you what you want in your price range. My used car did have some leaks but were fixed except for one. I did take it back and was given a rental. I’m sure this time it will be fixed, I’m happy with my experience. Instagram is jacqie.espinoza is you have any questions!

Trevor Taylor did a great job helping us. easiest process we ever encountered at a dealership. I would recommend him to my friends as a salesman

I had made an appointment to replace master cylinder due to recall but when I arrived the service department had no record of the appointment nor did they know if they even had the part. Mr. Moore checked for the availability of the part. He then said that they would take care of it and they did. Thank you Autonation in Burleson.

so my first impression was not good …..I pulled up to the service area that was hard to find in the first place because the sign is hidden by the building and there were not other signs directing you there. Also once I was sitting in the area for service several employees looked at me but did not ask if I needed assistance, one of which walked in front of my car and looked right at me. once I parked and came into the building no one not even the receptionist acknowledge me or asked if I needed assistance. I finally found a very small sign on the back wall the directed me to the service area.....and again walked by several employees trying to find the service area no one acknowledge me..... I finally found a desk and someone assisted me. After that I had a pleasant experience I am bad with names I believe his name was Edwardo? He was very polite and respectful. I will also say I came for a oil change "The works" but I was told that they also do another service that would cost $187 when I said I didn't need anything but the oil change ......he had to have me sign something so he wouldn't get into trouble to show he asked me about the $187 item and I declined it. I personal feel that if you have to add on things like this then it shows maybe your return rate is low because of poor customer service and your trying to get as much out of the few people who use your service department. I will not be returning.

My husband took my truck to get an oil change this last week, he pulled into the service center and waited about 15 minutes and no one came out. He got out of the truck to go in and get some help, and they told him to get back in his truck, they would be with him shortly. He told them that he had already waited about 15 minutes. He went back and waited again for about 15 minutes. Then 2 other cars pulled into another lane and a few minutes later the service guys came out and took the other 2 cars first. Obviously my husband was very upset. He rolled down the window and said that he had been waiting a lot longer than those 2 cars. They then proceeded to tell him that they were very busy and it was going to be a 3 hour wait for a oil change. My husband told them that they had lost our business for good and left. This is not the first time that we have encountered bad customer service and ridiculously long waits at that AutoNation.

Service appointment. Excellent prompt service, polite and helpful staff. Will continue to use for my service.

I see the Burleson Ford House as Walmart with 10X PRICE!

Fast service and Fernando was a great help

Great fast service. Had some residual oil left on skid plate so I had to being my truck back. But they took care of me and cleaned it up. Should have been cleaned from the technician when he spilt the oil but all in all they made it right.

Im in love with my truck.easiest thing ive ever purchased.i recommend Burly Ford Auto Nation.Tx.

Service on my vehicle was done correctly. Next time, I would like it if I was updated more about my vehicle instead having to call the dealership myself to be updated. Dealership forgot to do one of the work orders that I requested, but after noticing, the work order was done immediately and correctly. Originally I was not happy with the overall customer service, but after speaking with Mrs. Belota, who works at the dealership, it changes my perspective based on how she listened to all my concerns.

Quick and easy purchase. Very friendly and professional staff.

The Staff does everything it can to meet your needs.We've bought our Cars & Truck here for 8 years & won't Buy anywhere else!

Scott Lynch our salesman was fantastic and got us the deal we wanted !!!

I have mixed emotions about this visit. I had my car towed in for what turned out to be my battery that had a cell go bad. Clyde, the service advisor that helped me called me and left a message it was only my battery but they did not have one in stock. I tried twice returning his call to no avail. Finally after renting a car and going to the dealer to talk to him face to face did I discover that he had left for the day and left my ticket on his desk unresolved. At this point it was only 1:30 PM. A nice lady named Linda saw me in Clyde's office and came in to help me. After explaining the situation to her, she made a call to someone and 15 minutes later they pull my car up with a new battery they supposedly didn't have according to Clyde. Linda was a very nice lady and was very apologetic over the situation. But I was still out the price of a rental for two days because of this. I did not buy my car at this dealer and had another issue with them doing a repair two years back as they did on another vehicle that wasn't bought there before also. Autonation Ford Burleson is only three miles from my house so they are the natural go to for things. I have bought a vehicle from them before and had a pleasant experience with the purchase and service. But seemingly they only want to truly help if you buy from them.

Great people to work with!

The said they recommended a filter change and that I declined due to time constraints. I was never offered nor declined any such service.

Fast service and good communication during the repair process

Go see Cliff, He is A good Man, Did me a great job, 2014 King Ranch In perfect condition, and the price was very very affordable, Just Go See them And Buy From Cliff Jowell Stephens

The only thing AutoNation Ford in Burleson is good at is nooooot!!!! communicating with their customers... Around a year and a half I've been waiting on them to give me an answer about a paint issue... Horrible customer service......... And I mean horrible..... From the general manager to customer service all around horrible service... Ford makes a great vehicle... Just don't buy it from here.. #2 update!!! After getting a new service manager things have really worked out smoothly... I'm upgrading to three stars until I get my car back!!

Fast and friendly service!!!

Their service department does a good job

We’ve had 2 great experiences at this dealership. Melvin was our sales guy both times and he is definitely there to take care of the customer’s needs. I will send anyone to him who’s in the market for a new car.

Feeling more comfortable now after speaking with manager Linda

No surprises, straight forward deal, Ford Burleson took care of all the details. Highly recommend them if you're in the market.

Everyone is very nice, but, every time I have gone for service work, even with an appointment, and being on time or early, I have waited in my car from 15 to 20 minutes before anyone approaches me to get my information and get started on my car. I have never had a dealership leave me waiting this long.

Best car dealership in Texas. Great service department.

I had the best service yesterday! I took my car in for an oil change and tire rotation! The service drive was quick and kind on in take and pick! They were able to complete my service in a timely manner! Thank you for an amazing experience!

Great customer service and friendly staff.

Goood experience. Friendly and understanding people who answered all my questions.

Had oil change done today with no issues

I received prompt and efficient service for a split tire. Kip was kind to explain the process of checking my warranty for road hazard coverage, then ordering the replacement. The next day, it arrived and was put on. I am a satisfied customer.

It's not that they did a bad job, they just took too long to do it. We had a 9:00 appointment for an oil change. At 11:30 we still did not have the vehicle back. I have no idea what the issue was. I can get an oil change in 20 minutes. We had to go ask what was going on before they said the oil change was done and could the do the recall work now. How long we asked? Another 30-45 minutes. No. Because 30-45 minutes might turn in to 2 hours. This was two times in a row we have had issues. If we have them a 3rd time, we have bought our last vehicle from this dealership. And then at checkout they had the gaul to say, if you are going to give us a less than perfect rating on a survey, please call this person first to see if we can get you happy. Why would I have to call them when they are the ones causing the issue? Try to get me happy now, not based on if I am going to give you a bad review. Does that mean you only try to make those happy that you have wronged if they are going to complain about it? You should be trying to make everyone happy if possible.

I keep saying that I need to find another dealership but this one is so conveniently located. Unfortunately, the service department is terrible and I don?t think they have a clue what they are doing. Recently I brought my 2020 Explorer in for scheduled maintenance and because my 360 cameras were not working. When I picked it up, my service advisor Matt told me the oil had been changed but I had to let the camera guy look at the camera issue and he wasn?t there that day. Matt said he would call me the next week and schedule an appointment with him. Matt has been my advisor before and his follow-up is absolutely the worst. A month went by and no phone call. So I called and explained my situation to the lady that answered. She was so rude and clearly my call was an inconvenience for her. She told me they would have to see if the part was in and then cold transferred me to Matt who sent me to voicemail. I left a message and asked for a call back and didn?t get one. I called back again, 2 days later, and got an appointment ?with the camera guy? allegedly. The next week I dropped off my vehicle and got a call a few hours after drop off and was told that all they did was a software update, they didn?t look at the cameras because they always just start with doing an update. The advisor that called to tell me this said that it might fix the issue and if not then I would just have to bring it back in because apparently my time doesn?t matter. I was so agitated at this point. When I go to pick up my vehicle the advisor told me that they were unable to duplicate the problem, which is funny because the cameras rarely ever work. He said he was confident that the update should help because they did this big update and restored some things and because of all this update work that they did I would have to re-pair my Bluetooth devices. However, when I turned my car on, all devices are still connected. He told me that they may need to order a new camera but it takes forever to get those in. Then another gentleman told me that they did order some cameras but that I would need to call to find out if they had received it. Why should I have to call and why am I getting conflicting information?!?! These advisors are clueless. Of course, when I get home and back into my driveway, the cameras go out. So the issue definitely wasn?t fixed. This place is infuriating!! Find any other Ford Dealership because this one is awful and they do not care about their customers at all.

My husband became upset because the coordinator stated they were entitled to keep the car until the end of the day for a tune up, which would have been six hours. Then was told the car was being worked on, when in fact it was not yet brought in to the garage. All this for a scheduled oil change. That was a inconvenience but the hostility and tone from the service coordinator escalated the situation. Clyde berated my husband, made a series petty comments, including other customers in making passive aggressive comments while I was sitting there making this experience a hostile event.

The service was very prompt and fixed my car even without an appointment. I really appreciate the good service.

Have seen vast improvement from past service experience. Seems to be better organized and has much better flow to the service process.

Thank you AutoNation Ford for making my experience of purchasing a vehicle so easy. Y’all were awesome !!!

We went in to see what are options were as our lease was to end on 12/30/2020. Craig Parr was Outstanding in giving us our Options and as it turned out the best option was to turn in our 2018 Flex SEL and to purchase a 2019 Flex Limited., which was in the color my wife wanted when we leased the 2018, 3 years ago. Go to this location and see Craig

Easy to work with and honest.

Thank you AutoNation Ford Burleson for a good price! And, along with that I got the worst customer service experience of my life lasting for days starting on Oct 29th and finally ending Nov 3rd. It was filled with miss-information, false information, miss-leading information, incomplete information, broken promises and down right lies! I was filled with anxiety, stress, uncertainty, anger and fear that the ordeal would never end and I would never actually receive my new Escape I that paid you in full for $21,800.00 via cashiers check on the 29th. Thank you for the opportunity to vent, I NEEDED THAT!! BTW, you fellows are great at passing the buck and/or throwing your peers under the bus! Feel free to pass this along to Fort Lauderdale.

Excellent friendly customer service! Very impressed

Used the Ford Pass app to schedule our first oil change. Showed up at the time and waited. We were out in 40 minutes. Well done!

Had a problem with airbag light on continuously. Went to Auto nation to check it out. Told me what was wrong with it and the cost to fix it. They said they had to order the part. I left and didn’t hear from them for several weeks. Ford Motor Co. sent me a questionnaire asking if my problem got fixed. Told them no, it hadn’t. Got a call from a Linda Bogata at Auto-nation asking me about it. Told me to bring it in to replace the part and she cut the cost almost in half of the original quote. I left my truck for the day and that evening picked it up and left satisfied it got fixed. Linda worked hard to get this done and I appreciated this very much. Auto Nation can get the problems solved if they put their minds to it. I don’t think I really had to fix the airbag light on the dash. Auto nation told me it couldn’t pass inspection but I took it down the road and had no problem getting it passed. So go figure!!! I’ll go there when I need to change my oil next time.

This is the second vehicle I?ve bought from Michael Barrett and I plan to keep coming back to work with him. I simply find what I want for a price I want and see if he can match it. Both vehicles he not only was able to meet it, he beat it.

Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.

This place has really gone bad since switching general managers. I have bought seven cars from them and it?s time to go somewhere else

Easy straightforward transaction with the best price.

Every time I have contact with them I wind up being spammed, and most of it gives no ability to opt out. I also received a spam call from the sales manager while my truck was in the shop and they knew I'd answer the phone. This review is in response to no less than 3 requests for a review after having to take my truck to them on a safety campaign. They asked for it, they got it.

every one was very courteous . They went over and above to repair my radio

The place is a dump and they will spam you to no end every time you do business with them including begging for reviews. I've gotten no less than four requests based on 1 service visit and no ability to opt out not t mention being bothered by their sales manager on the phone while my truck was in their shop. You figure he knew I'd answer the call under those circumstances? I'll go somewhere else anytime I can. The Service writer was actually a pretty decent guy.

My service advisor is the best!!!!! Very friendly and honest service.

Horrible experience not only did I get hung up on my vehicle was in there for totally different time before and they can’t seem to find anything wrong according to them or they can’t replicate it seems to be the ongoing excuse and then when I finally was able to speak with the service manager he mixed up my vehicle for another family members vehicle and they own a Ford F-150 so please tell me how do you mix up an suv and a truck big difference I will not be returning my vehicle to Autonation ford Burleson

Helpful employees and fast service.

I bought a truck from Burleson location and had nothing but problem after problem with them. Our salesman told us several times to bring the truck back in a week to change out tires because the ones on were dry rotted. I called him a week later and kept getting the run around. My husband got involved and the salesman Arron, told him to call other dealerships to see if they have tires in stock. When my husband did so, the other dealership asked why the customer and not the dealership was calling. The dealership has to put in a request. Arron, was pushing his job off on us. My husband and I went to the dealership to get some answers and we then dealt with a supervisor Tim. He looked at the tires and said, “ what’s wrong with them”? Even Arron said these tires are dry rotted and their warrant doesn’t cover dry rot. The warranty was purchased extra because of the concern of the tires. Now we find out it dosent cover dry rot. Tim said he has dry rot on his personal vehical and drives it around and never had a problem. Tim says to my husband and I , “ how do I even know these are the tires that came with the truck?” I was floored! He was insinuating we were trying to pull a fast one and being dishonest. Our salesman Aaron was standing right next to him and said nothing. Tim could have found out a number of ways if those were the tires and he decided to question our integrity instead and then told us there was no need to get frustrated. We go back inside and Tim comes back and says Arron never said he would replace tires! Says we have two options, take truck as is or give it back! I’m blown away! I pushed the subject and then was asked if we had proof and thank god my husband decided to start texting because otherwise we would have no proof at all. So now they see there is proof. Arron comes out and wants my keys with an attitude and I asked what for and he gave me more attitude and said he’s gonna change out the tires like he said he would. I didn’t know. His supervisor just told me they weren’t gonna do it. I’d like someone to explain what’s going on. Arron comes back later pulls his phone out and says he has nothing to his he said he would change the tires. Well someone is lying because Tim said that Arron never said he would replace tires. Tires get Changed and a short time later I get a nail in my tire. Well I go to see what the tire warranty covers, and I realize, they’ve never even emailed the paperwork of the truck purchase to me! I asked for a hard copy the day of, and they said no we email it! They never did. So now i had to make several calls up there just to get it and trying to get them to understand I have a tire warranty. The woman I spoke with Linda, after calling her twice to get paperwork, told me to call her and remind her the next day at 10. I’m sorry but I’m at work. Why do I have to stop my job, to call her to tell her to do her job? I called her in the afternoon to see if she got the paperwork, and she’s says to me, “ oh you were the one I was supposed to get that for” wow. Why do I have to go through this to get paperwork for a vehicle I purchased? I call service center because I have a nail in my tire, and the lady says the car isn’t even in my name in the system! At that point it had been like 3 months. Then she said I had no warranty which is not true. Fast forward a few months later I have another nail and went back and had more issues. I wait two hours and finally I ask what’s the status, and a couple mins later, what do you know, it’s ready and I believe it had been for sometime and I was just waiting for no reason. They fail to tell me they just patched one tire and didn’t have the other in stock for the other tire that had a nail in it until I asked. I would have driven off thinking both tires were taken care of. I just went to a different auto nation. I live 3 min down the street from Burleson location and I will NEVER step foot in there again, and apparently listening to other customers waiting, I’m not the only one. I will gladly spend the extra time and gas and go to a different AutoNation. Completely unacceptable, worst customer service I’ve ever gotten and I will be verbal about my experience with anyone I know who’s looking for a vehicle. Update. Just found out from other dealership, the item wedged the the tire didn’t even require a new tire. They pulled it out. I went through this ordeal for nothing.

The first time we went in, the salesman was juggling two different clients (us and another couple) despite that we had scheduled an appointment. We left and came back a day or two later, bought a truck, paperwork took forever, finance guy kept trying to sell us warranties we didn’t want. The truck was in the overflow lot and had to be driven in to Burleson and they changed the pickup time 3x on us, and they didn’t have the spare key FOB, which evidently is locked away in a mystery box no one has the combination to. Then my husband gives it a once over and notices the weather stripping on the ds door has a gouge in it. On the drive to dinner we notice the alignment is bad on this brand new truck and we bring it in for that. I will say that the manager handled it quickly and was very helpful on this issue. More waiting, like a week or so goes by, no word on the weather stripping and key FOB, so we physically go in and finally the salesman says it’s on order, schedules us an appointment with the service department. Get that done and think we’re done with the dealership. Nope! Have to go pick the license plates up because they didn’t mail them. Worst buying experience ever, if we weren’t desperate for a vehicle we would have walked away after the first encounter.

Service department lacks communication tremendously. It’s been a week and I’m still waiting on a call back. They had my car for 3 weeks. I called just about daily for an update. Didn’t get a call back until it was time to pick my car up. I picked my car up on a Tuesday and by Wednesday of the following week I had the same light come on/same issue. Let me also state, I started having this issue a month after I purchased the vehicle. Talked to Matt in service and he was going to call me right back. That’s been a week. Still no call back from anyone at the dealership. Was my first time purchasing there and likely will be my last. Communication goes a long way. Unfortunately this dealership strongly lacks In that field unless They’re getting your money 🤷🏼‍♀️

Had appointment. Got in immediately. Pleasant environment. Polite people and quick service.

Very friendly and answered all my questions. Did some warranty repairs I was not aware needed.

The service was very professional . Matt in service was great

Matt was easy to work with even though it took three trips and long waits to get my GPS updated. I’ve bought three vehicles from this dealer but won’t again!

Fast and friendly service

We kept hearing a rattle upon starting our F-150. Made an appointment but missed it. When Matt called to reschedule, he listened to our issues and explained what he thought it could be. Matt took the extra step to make us happy and feeling comfortable with leaving our truck for almost 3 weeks. We got all the recalls done and the issue fixed. Very Happy with the service, commitment and quality of work done!! Great job Matt and team. Thank you for a job well done 👍

Took over an hour to change oil even though I had made an appointment. Also at last two oil changes I was told that I needed a new air filter, I requested a new air filter along with the oil change and they did not change the air filter.

Very good attention to detail. I am happy with my purchase and experience.

Worst service ever. Better service in a dungeon from madam muzel!! Should get advice and lessons from DMV. Go somewhere else. Peaceful protest needed here.

Made an appointment for 2 pm. Got there a little early for my oil change , around 150 pm. They took my truck back right away. I was there finally getting paperwork where they had finished a few minutes after 4 pm. By the time I found where they had parked my truck, and a couple of employees were helping me look, it was 405pm. By the time I got someone to remove the little sign on top that said, “ CUSTOMER IS WAITING, “ I finally got to leave at around 415 pm. Pitiful!!!!!I’ve traded with them the last two cars. Don’t think I’ll ever go back.

sales and service are the Best.

Great buying experience awesome salesman gave us a great deal.

Service department is a joke, the way that the 2 men talked to my wife not knowing I was on the phone is not acceptable. This is the reason we have bought our last 4 fords from waxahchie and Cleburne. Absolutely worst service department.

People are friendly and helpful. Service was very good.

Always fast reliable service. The service people are great and courteous

Craig Parr is the man took care of all my wants and needs buying a vehicle, very informative and hassle free service Thanks Craig!

Fast service about 1 hour for oil change.

We are very pleased with our experience of purchasing a new Ford F150 from Autonation in Burleson. Craig Parr was outstanding in explaining the details of the transaction and helpful in all aspects. This will definitely be our first stop when we purchase another vehicle.

Great customer service, thank you Kip! A day and a half turn around for fixing power windows not working, and a great price!! We highly recommend them!

Fast service, great customer service! We will be back. Thank you so much.

Clint Maldanado was extremely friendly and listened to me very well while I showed what I wanted. He was able to find what I wanted all the way from Alabama! I absolutely love my new F-150!

Never doubt it sorry that they won't take care of our vehicles

Always great service at AutoNation Ford in Burleson with special thanks to David Nelson for always taking care of me!

Went out of their way to find the right truck for me.

Very hassle free experience. Craig Parr is great to work with!

Very nice associates working there, courteous. Makes it easy to return.

Great people that helped, repaired problem, and were courteous. Thanks, Marvin

So, let?s set the stage: I do the responsible thing and set an appointment online. I provide very in-depth notes on a few issues my vehicle is having. I show up at my scheduled time and drop the vehicle off. This was 9am on a Tuesday. No communication until I call to get a status update later that afternoon (and by the way, the phone number listed on the appointment reminder is not a working number) After I finally get someone to answer the phone, the service tech says ?it will take 2 hrs to fix, and we can?t start without you agreeing to the work?. So, a little pissed that I?ve essentially wasted a day now, I agreed. And who knows how long they would have waited to start the work until I called them. Next day, nothing heard from the dealer, called back at 12pm, was told someone would call me in 30 minutes. Nothing. Called back again, at 130 pm, was told the same thing. Still nothing. Called again at 3pm, was put on hold, then the advisor leaves a voice mail from another line, and could have just found me on hold and answered all my questions. So, overall, despite me having an appointment, it took the amateurs 2 days to complete a less than 2 hr job that I had an appointment for. They failed to set expectations, they failed to communicate, and also charged me for a portion of the work that should have been covered by my factory warranty. Unless it is a dire emergency, there is no way in xxxx I?d ever go back there. They are horrible. If 0 stars was an option that?s what I would leave. Do not go here.

I brought in my Ford Fusion for an oil change. It was a quick and professional experience. Matt at the Burleson location was great.

If you pay off your car early beware- TYLER LANKFORD in finance will drag his feet, not answer his phone and will not answer his emails with a response. We finally got a hold of him and sent him what was needed and he still never keeps you in the loop- and if you ask for a manager, It feels like they just hand a phone to a guy that will see what he can do... This place needs new leadership.... Lost a 2 car deal from us and will never refer you either.... Local buy not good here

Service team accessed my needs and determined I didn't need one of the services that I initially thought was due. They could have easily performed that service and charged me for it. Instead, they did what was right! Thank you! You don't see that very often.

Love my New Ford Edge. It is everything I was looking for.

Good sales dept. salesman was thorough. Respectful of my time.

I had an appointment for an oil change and after waiting an hour I see my truck parked in the back and asked if it was complete and why they had not contacted me. Found out when I complained they had not even started the oil change and then I see my truck driven off to the back and several min later I find out they had just taken it to the back to do the oil change. I feel the only reason I got it done then was I started complaining. If you cannot keep you appointment to do an oil change on time let me know before I give you the keys not give me excuses.

Like the service Department

I always receive great service with this Dealer at Auto Nation (Burleson, Tx). I feel comfortable when I leave my car there for any reason. Yes, I recommend them. Bought three new Cars there over the years. I had no problems.

I like doing business here because they do what they say they will do. They also treat me as a valued customer.

Took my car in for oil change, very satisfied with the friendliness of the staff and service technician. I always go there for any service on my Ford Edge.

David Nelson in the service department is honest and very upfront regarding the cost of any maintenance that is required.

5 STAR I’ve used AutoNation for regular servicing, and repairs and in each situation they’ve been quick, and informed me of each step they were taking. They made me feel as a priority while they were pretty busy. Definitely recommend!!!

David and Larry did a great job of taking care of me. They had to keep my truck for a few days and they provided a free loaner.

Best sales experience I have ever received. I want to thank all the staff for their assistance and most especially my salesman “Aaron”.

Having to wait over two hours for a SCHEDULED OIL CHANGE is ridiculous especially since we are the only people in the waiting area. The past 3 oil changes have taken on average 3 1/2 hours. I shouldn't have to take off a day of work for an oil change.

Best dealership fir ford products Go see Aaron cross.

I purchased a car here 4 months ago. Even got the extended warranty. Car now needs $2500 repair and the dealership is washing their hands of it since it’s not covered by the extended warranty. I’ve had it 4 months. I’ve bought 3-4 cars from here but not anymore.

I was way way overcharged for my repair. I was double charged for a part. Maybe 1.5 hours of labor turned into much more. My bill was 650.00 and I was going to get the same work done somewhere else for no more than 200.00 guaranteed, but his small shop was too overwhelmed and it would?ve taken longer to get my truck in. My 2nd choice was the dealership. I already knew exactly what the environmental fee was but I played dumb and asked the cashier. She lied. She told me it?s a law. It?s not a law. It?s a Ford dealership idea. I had zero fluids to throw away and they gave me back my old parts in a box in my back seat. So why was I charged for disposing of these items? The work was very good though. They just had Forrest Gump doing my repairs and dragging out the billable hours. I will however purchase my next truck from them. I would recommend the dealer to a friend only for a purchase.

I am always pleased with their service.

Good service! Very professional

Grant did a great job!!! Great place to buy a car or truck!!!

Horrible communication. Tech out with flu and then his family resulting in days of lost work and car rental charges. I?m perplexed a dealership is this size and moving this volume would not have a single other person to pick up the slack

This was the best car purchase experience that I have had. The Sales team was very helpful and considerate. Not much back and fourth. Here it is, do you want it.... They found a good way to make it work. I was not shopping for a car. They called me up on a cold call and talked me into coming down and looking. I love my new truck.

They were courteous and fast. They were polite and had a good waiting area with my favorite coffee.

We purchased a vehicle 2 weeks ago and got home and noticed that the passenger seat didn?t move. We took it in to get fixed and was told that because our warranty wasn?t in the system yet, at the dealership we purchased it at!, they couldn?t fix it. How do you sell a warranty and not honor it for a month while it takes time to get in the system. That is crap!

Matt is always very courteous & helpful with whatever I need taken care of. The shop has always done the work in a fair amount of time & it is done to my satisfaction.

Sales associate was so very helpful and polite. I never once felt pressured or hurried. Michael B. kept all of my wants in mind when looking at the new trucks and test driving them. The rest of the staff was very courteous as well during the very little time we had to wait. Everything went smoothly and I absolutely love my new Ranger!

Friendly helpful sales staff!

Ann Marie Miser, Service Department, is awesome. She has great customer service. Very friendly and helpful.

I scheduled my service a week in advance. An oil change took 3 hours. I'm a maintenance agreement customer. Won't be back, I'll take my car to Jiffy Lube - they actually want my business. Not good, AutoNation. Your advisor knew there was an issue with the shop skipping over my car and no manager ever came to apologize or even acknowledge me waiting for 3 hours. This wasn't the first or second time it's happened at Burleson.

Service department was great, mostly. I made my appointment on-line for 10:00am. I stated that I needed my 10000 mile service (oil change, etc.) and that there was a seat back recall that needed checking into, and that my check engine light was coming on occasionally. I arrived at around 9:45am. Service guy immediately came out to greet me. He told me they could take care of everything except looking into the check engine light. I would need to leave it for a whole day for them to check that. How much time would it have taken to plug something into my truck and at least give me an idea why it might be coming on? Anyway, the rest only took about an hour. So I guess I'm going to go down to AutoZone and see if they can give me any clue why the check engine light comes on.

Repairs done in reasonable amount of time. Close to my home, easy to get to.

I have bought my 7th car from the great people at this dealership, a 2018 Ecosport for my son from sales rep Mike Barrows, he is the best I have ever worked with on buying. I am not an easy shopper, I know what I want and what I have to spend. Mike has always understood that and no pressure on the sales. We have shock hands and walked away several times, then the right car comes along. Awesome people to work with. I will return for many more purchases.

The process was long, as it always is, but everyone was so kind! We had our 1 year old twins with us and when they got fussy one of the salesman even offered his applesauce! Our salesman Grant was very knowledgeable about the vehicle and all the features on it. He was able to show me everything it has and how to work it. He even said I could come back and he would show me more if needed! We didn?t get the runaround on our trade or the cost of the vehicle we purchased. They actually offered us more for our trade than any other dealership by $4,000 without have to negotiate at all! I walked out with a 2020 Explorer Limited and I LOVE it! I would definitely recommend this dealership to anyone looking to buy a new car!

We had 3 Struts break on our 2018 Expedition, which is extremely inconvenient. Parts were backed up until the end of March. I spoke with Larry, service manager and he and David placed ‘emergency order’ and put me in a rental and I was back in my car in 5 days. Can’t thank y’all enough for going the extra mile!!! Happy customer!!!

Sales wasn’t bad, I’ve owned a Mustang and now an F-150. Service is ridiculous. You take it in for something and another issue pops up after you leave. I was given a credit for an oil change due to Autonation not fixing a problem I had with a brand new F-150 last year. Well I forgot about that credit and used it yesterday, only to still come out $120 out of my pocket. The explained you need a cabin filter, an air filter oh and yes you wiper blades are worn. I have 18k miles on my truck and seriously doubt my wipers were that worn. I went ahead and approved it without asking the cost...stupid me. I figured it’s Ford not Mercedes, how much could it be. Well $70 later in just labor costs, I guess they saw me coming! Didn’t realize it cost $50 to replace wipers of which $20 was labor. I hope the tech didn’t overwork himself squeezing the clips to remove the wipers. What a joke!

Will definitely make the 2 plus hour drive for the purchase of our next new vehicle.

ways great service and it pays to make an appointment for service saves lots of time

Most of the experience was exceptional. Careful with the closers pushing their warranties though. They can be a huge pain! In all fairness even though the sale, the facility and the vehicle were so awesome I almost walked when they pushed so hard on the extended warranties.

Came in for Safety Recall on my Ford F350 and they took care of me right.

Service department did a fantastic job very quickly.

Ann Marie makes my visits great. She always schedules me at my convenience. Everyone is courteous and friendly.

2 and a half hours to change oil and cabin filter. Then charged more than was quoted. Not satisfied at all with my experience. Will not be bringing any of my vehicles here again

Great customer service. Timely and accurate repairs

It took some time but overall I?m very satisfied . Thank you

Had a 3:30 appt for oil change 45 minutes later my truck hadn't been touch.So I left and won't be back

They are great to deal with and are very helpful, I got with Grant and he help me find the car my wife and I love, and we believe we got a good deal. I went there to get my car serviced the other day and I dropped it off because we all know the dealerships are busy all the time and they had my car back out in under two hours and I had planed for the full day so it was a big surprise to have it done so fast and on top of all that I went in thinking my extended warranty had a maintenance program where I didn't have to pay and they gave me a free service and oil change. Thank you very much!! the place is always nice to visit they don't really push you into anything. just good people. thanks John and Sheryl Czesnowski.

My salesman Scott was fantastic. The best vehicle buying experience I have ever had. No back and forth for approval or playing games with the numbers. I told them what I would pay we came to within $500.00 the first time. Got it for my price.

Everything was great, but the details were slightly dirty

Preston Harper Thank you for the easy in and out experience on helping me get in the vehicle i wanted. If anyone is looking on buying your next vehicle look for Preston Harper he' s really helpful and on top of his salesman's expertise

The Service Rep was very knowledgeable and was able to get my vehicle into the shop for a brake inspection very quickly. Fortunately, no repairs were needed at this time.

Looking to buy a vehicle I recommend that ask for Leigh Bailey. He is a great sales man no hassle and no waiting. Experience was I went in that day and in minutes I was signing papers and driving out with a new vehicle.

I loved our service and salesman Martin Lynch at Autonation Burleson! We are now a proud owner of a new Ford Expedition!

Had the best experience purchasing our new car with Martin Lynch at Burleson Autonation.

The best!!! I couldn't say enough about this place and working with Grant is THE BEST!! I literally went to Grant since he sold me my last vehicle needing something quick, like need by next day quick since my first vehicle was in an accident and my rental was due back. He met ALL the specifications I had and made sure everything went smooth with finance! When I came in all I had to do was sign the paperwork, pay my down payment and DONE! No waiting around for hours, I was in and out at most in an hour but not even that. I had gone to other dealerships where they gave the runaround and it was a mess. These guys are so great and were miracle workers for the situation! Would definitely do business with again!

Good service, I come here work all my car services and always get treated very well.

Skylar was a very helpful, patient salesperson. When we first came in contact she understood I was in the market yet but was just seeing what was out ther, and still took the time to answer questions and even went on some test drives. No fingers pointed but a piece of paperwork was sent to the finance company and has delayed things, like my finance company is recommending that I wait to change my insurance around until they have the final piece of paper. But other than that the experience was very pleasant.

Love my new truck great overall experience just waiting on a back door lock toggle that was missing. It’s been 2 weeks now and I was told they would have it before Christmas? Seems a little long I hope I get my present soon, lol. Donovan was my sales rep.

Have not been to AutoNation when I didn't get excellent care. If you are looking for a car AutoNation Burleson is the place to go

Grant was amazing! This is our second vehicle from autonation. I was in and out within a few hours. Got exactly what I wanted.

David Nelson is a great Service Adviser ! A real credit to his profession and an asset to AutoNation Ford

Excellent service! Annmarie is very professional, knowledgeable and efficient, Always prompt to take care of our service/maintenance needs on our fleet of trucks, Awesome Service. Thanks Annmarie for all you do!!

Chris Phillips did an awesome job with my transaction, 10/10 I would buy from them again.

Chris Phillips went above and beyond to put me in the truck I wanted. awesome and smooth transaction.

They took great care of my car, speedy turnover, and even washed and vacuumed it for me!

I have purchased several vehicles here. They are great

Great experience! Melvin got me through the process painlessly!

Close to home nice people. I Don’t like how unorganized they are. Rarely call back doesn’t answer phone and sometimes it takes longer to pay than getting car fixed.

I had a great experience. My sales man Michael Barrow was fast and very helpful. I would highly recommend this dealership.

I had a great experience with Auto Nation in Burleson. I dealt with professionals with great communication skills. Preston was great to work with. I felt great about my purchase, and would recommend to any friend.

I called to get appointment and was told they would be able to get me in that morning by 8:30am and it would be ready by that evening. I get there and meet Joey and after giving him the key and signing the paper he said 2 days. Immediately I questioned it since I was not prepared to be without my car 2 days. My fiance was with me and he said he would just fly back to work on Tuesday evening to allow them a little time. Wed came and not calls. I called by Wednesday 4pm and Joey said the tech hadn't pulled it in still and that it would be pulled in Thur morning. 4days without my car and I was told 1 day then 2 days. I spoke to Ken the manager and he didn't too much care until he asked what I wanted and I explained as a manager he should be telling me he was going to go the tech to find out what's was going on then call me back. He then said, yes that is what I was going to do. Needless to say he called back a few minutes later and said tech pulled car in and I should know something soon. I didn't get a call until Thursday at 10am. He told me stuff that should be done due to my mileage and it would cost $1,850. Mind you it had nothing to due with my issue and I have already had some of that done within a year ago. He then said the tech just notifed him the car recreated the noise that I brought it in for. No engine lights or warnings were displayed ever. Now the issue was cam phasers and my bill jumped to $5,800. No codes or lights to tell them this was the issue only assuming. I had him send me the quote via email and by 12 I had my mother pick up my car only paying for the $155 diagnostic fee. The guy told my mom they were doing an oil change so she called me and I told her not to have them do it and I would consider it later. When she told Joey he said ok let me stop them. When he brought the car to her he told her I would be wasting my money to have an oil change done anywhere else and she instantly questioned why they were trying to do one if it was a waste of money and he told her she wouldn't understand because she was a women and walked off. My mother proceeded to question him and he would not respond. I would never refer or trust AutoNation ever again. My car was inspected and as dusty as my car was you can tell no one touched or leaned along the car under my hood. The next mechanic just touched a few places and you visually see the hand prints. Very bad customer service, no loaner cars offered, no discount offered but you keep my car 4 days too long and no evidence of their claim for the work suggested. And the disrespect to my mother when she questioned why you wanted to charge me for an oil change that you said would be a waste of money if anyone else did it.

Everyone was very friendly and helpful. Chris was a pleasure to do business with. He was very knowledgeable on all aspects of the F150 we purchased.

Just a simple oil change but service rep brought me the latest info on my truck, recommendations for current and future maintenance. Before I checked out he covered everything that was done but what were the results of the overall inspection of my truck. Waiting area is a bit dated but overall comfortable.

As I write this survey my truck is back in the shop. I picked it up on Friday afternoon and when I drove it Saturday morning the front brakes became hot and you could smell the burning brake smell. I believe if the truck has taken driven for a test drive as noted on the repair ticket whatever issue I discovered would have been found last Friday. Now I have been all weekend without a vehicle.

good choice lots of cars and trucks to look at

I’ve always been a fan of factory backed work. I go above & beyond to keep my truck in top shape. I love this dealership and plan on buying my next pickup from them.

Randy Kotch did a fantastic job resolving our issues. Thank you

Friendly staff and good customer services

Great sales and service.

I bought my last truck here in 2014, so I went back when it was time for a new one. Scott Lynch and Tim Bandola were so amazing and accommodating, we wound up buying two cars - for my wife and me! Would recommend these guys without hesitation.

I'm so happy with my experience at AutoNation Ford Burleson. They went above and beyond to meet and understand my needs. Thank you Clint and Staff!!!

No high pressure and fair price. R young walked me thru the paperwork and explained everything well. Very curtious and knowledgeable

No high pressure and fair price. Clint walked us thru the paperwork and explained everything well. Very curtious and knowledgeable.

Once again very happy with the service I received.

They are friendly and knowledgeable.

Wonderful customer service!

The people at Autonation really strive to make each customer feel valued. Everyone is extremely friendly, especially my service advisor Joey, the parts representative Fernando, and the cashier Matt.

Exceptional customer service! Took my car for an oil change and Ann Marie went above and beyond helping me figure out that my tires werent the right size and what i could do to fix it. Im very greatful, she was very kind and helpful!

David Nelson is a honest man. He did right by me when another shop was going to overcharge me.

Love the customer service dept , help me get my recall fixed!

We had a great experience working with Charlie (be sure to ask for him when looking for a salesman). The only slightly negative part of our experience was our brief conversation with Tyler from financing. He needs to learn that guilt doesn't motivate people into buy anything. We purchased our new-to-us vehicle because of Charlie's helpful and attentive attitude. We will be back whenever we are in the market for another vehicle.

The staff is very friendly and made purchasing a vehcile very enjoyable

Thanks for making my birthday special. The Nothing Bundt Cake was a nice treat too!

This dealership is 💯% about customer service!! Thanks Christian Asbury for helping us choose two Ford vehicles and making the whole process easy! We love our new rides! You guys are awesome! Definitely will recommend y’all to everyone!!

Chris was very helpful. I?m beyond thankful for the easy process and facility. I went in for a used car but ended up finding a brand new one.

If you are looking for a car here, see Norris Nash. He is a very nice man who worked hard to find us the car we wanted. The rest of the folks we dealt with were great as well during the process.

Smartest part boys in town,really know their stuff

I have always received exceptional service.

Great and smooth car buying experience. Robert pierce the sales guy was so helpful and guided me through the whole process.

Pleasant service personnel on intake and quick service.

I can depend on factory trained mechanics to service my two Ford Fusions. I like getting the multipoint inspection performed at each visit so that I can address any safety or performance issue that might arise.

I recommend AutoNation Ford Burleson because the sales experience was awesome from start to finish. Grant greeted us with a smile and found out exactly what our needs and wants were and focused on what we were looking for. From the world class demonstration of the New F-150 to the pricing and purchase. They made our experience simple and easy and I will definitely refer my friends and family.